We just returned from the Ritz and felt compelled to write a review. Our entire five days at the Ritz was fantastic. We stayed at Club level and couldn't find anything to complain about. The club staff was outstanding and everyone went out of their way to meet our expectations. While other reviewers found the beach service to be slow,... more

We stayed at the Ritz for our wedding (which we did on a yacht, not through the Ritz) and then for 6 days of honeymoon. I had not read the reviews on this site so went with no expectations. On arrival we were greeted with a complimentary drink. Nice touch! The check in staff were very helpful and the doorman... more

we just got back from the Ritz Carlton on St Thomas. There have been a select few hotels that I felt a deep sadness upon leaving.This beautiful hotel was honored as one of these few. The grounds, the lush scenery from everywhere you look, the warm and helpful staff were wonderful. If you love kayaking, snorkeling, swimming it is a... more

I was a little concerned prior to our arrival by some really bad reviews. I was happy to find out that they were way off base. We stayed on the CLub side of the hotel and our room was on the top floor.. Great View You have acccess to the club room, were can have breakfast and lunch and snacks.... more

We just returned from the Ritz St. Thomas and we loved every minute of our stay. We just don't understand the luke warm reviews. From the complimentary drink upon check in to the pleasant bell man upon check out, we can't think of something to criticize. The room was beautiful, the service was great and even the activities were stupendous...... more

My husband and I just returned from a week's stay at the Ritz and loved it. All of the bad reviews on tripadvisor that we read were very disheartening, but the only thing that we didn't like about this resort were the guests- so i guess this makes sense. The Ritz is a beautiful property with top service. The rooms... more

We just came home from five days at the Ritz in St. Thomas. I was definitely concerned by the mixed reviews but I figured, beautiful island, a Ritz-Carlton, it can't be so bad. Well, it's not so bad, however, magnificent it wasn't. The person from Colorado is 100 percent right about the walk from the hotel room down to the... more

the only positive thing I can say it that the staff was very pleasant and the rooms were clean. (although we had brown water in our shower one morning.) I would never stay at this property again. more

Stayed from March 24-30th; requested a "high floor" room and "extra towels" on the reservation eight months prior. Given ground floor room and never saw extra towels. Noise from above woke us up. Room had stained fabric furniture, pictures on the wall haphazardly misaligned and burnt out entry lights - never repaired while we were there. Sweated throughout the night... more