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All 22 St. Thomas hotels

The Ritz-Carlton, St. Thomas

5.0 of 5 Resort   |   6900 Great Bay, 00802, St. Thomas
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The Ritz-Carlton, St. Thomas
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Ranked #2 of 22 hotels in St. Thomas
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Amy20816 Bethesda, Maryland
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1,067 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
Bethesda, Maryland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

We did a four night getaway here for our 20th wedding anniversary -- just the two of us. It was absolutely perfect (except for sunburn -- watch that). From the moment the staff greeted us with juice and rum, to the moment they bid us a fond farewell. Beautiful, clean, tranquil, wonderful service, clean, well maintained resort wtih 4 great... More

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New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

First the good…a very nice property that is well maintained. The views from our rooms were spectacular and from what I could tell most rooms enjoy lovely views over the bay and across to St. John. Our rooms were on the small side but well appointed, comfortable, neat and clean. The staff (housekeeping, room service, bellmen, front desk, etc.) was... More

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Beecher, Illinois
Contributor
19 reviews 19 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This review is a little late but I just started posting on tripadvisor so forgive me. We, hubby and I, were here in the beginning of August of 2012 for our 20th anniversary. I had been to St. Thomas once before back in '88 as one of the ports my cruise ship stopped at and loved it back then. The... More

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Wilmington, North Carolina
Top Contributor
66 reviews 66 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I + our two kids (12 & 7) spent the last week here in a club level suite and had the best vacation of our lives! The staff was great, the room was awesome and the ability to do all non motorized activities as we want was HUGE! We typically stay only on the property during vacation,... More

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New York City, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

We are at the hotel now and I will update once our trip is over but for now I will say that we are disappointed. The staff is a friendly, smiling bunch for the most part, but the front desk staff and management seem to have stopped training with customer service 101. They should have looked into those upper level... More

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STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Happytraveler S, Thank you for your review regarding your current stay at the resort. I sincerely apologize that you are disappointed with your choice of property and the fact that you believe that we have stopped training our renowned Ritz-Carlton customer service to our Ladies & Gentlemen. Whilst you are still with us, I kindly ask that you please... More

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I recently stayed at the Ritz Carlton, St. Thomas, USVI, for seven nights. The service is impecable and the staff are extremely friendly and professional. We were in a Club Room and took advantage of the food served every day (breakfast, lunch and evening appetizers) along with some great wines and other beverages. The food at the... More

Was this review helpful? Yes 1
Perrysburg, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a fantastic family vacation. We stayed Club level, which was really worth it. The ladies in the club are just phenomenal. We did not need to go to the main hotel for anything. The beach and pool are beautiful. We received good drink and beverage service at the pool. They did offer on occasion to set up chairs... More

Was this review helpful? Yes 2
Atlanta, Georgia
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife, daughter and grand daughter all have severe dairy and gluten allergies. It could make family vacations very stressful, but not at the Ritz. We arrive at this paradise and find every property restaurant and grill have gluten free bread and pizza and will accommodate all entrees possible to a gluten free serving. Combine that with great service, beautiful... More

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Hartford, Connecticut
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic service (including the delivery of real aloe to our room to help with sunburned skin), impeccably clean amenities and rooms, beautiful linens and decor throughout the guest rooms, restaurants and conference center. Fresh, cold citrus water available at the pool and on the beach during daytime hours. Delicious food. The only improvement that I can suggest for this property... More

Was this review helpful? Yes 1
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is incredible! From the gorgeous landscaping to the tranquil pool, this resort has everything for a luxury vacation. We stayed on the Club Level. Definitely worth the money. Our room was spacious, comfortable and the large covered balcony a treat. We enjoyed made to order omelets each morning and fantastic cocktails. The level of service was impeccable. We... More

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Hotel Summarization (Beta)

What travelers say

  • Club level(29)
  • Very nice(17)
  • Great Bay Lounge(12)
  • Infinity pool(10)
  • Water sport(9)
  • Resort fee(8)
  • ST John(7)
  • Lady lynsey(7)
  • Golf cart(6)
  • Ocean view room(4)

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in St. Thomas
#2 Top resorts Hotel in St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Reservation Options:
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Also Known As:
Ritz-Carlton St. Thomas Hotel
Ritz-Carlton St. Thomas Hotel St. Thomas
St Thomas Ritz Carlton
Ritz Carlton St Thomas
Ritz-Carlton St. Thomas
Ritz St. Thomas
St. Thomas Ritz-Carlton
St. Thomas Ritz
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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