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The Ritz-Carlton, St. Thomas

Certificate of Excellence
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6900 Great Bay, 00802, St. Thomas
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The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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307 reviews from our community

Traveler rating
    193
    76
    26
    6
    6
See reviews for
90
149
2
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Los Angeles, California
Top Contributor
69 reviews 69 reviews
24 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the Ritz Carlton for a few days this month. Overall, I think this is a great choice for St Thomas, but I have a few suggestions for travelers and the hotel. The hotel is on the opposite side of the island from the airport so it can take 45-50 minutes to go about 11 miles. This is... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I expect to pay for the best in room and resort accommodations when I stay at a Ritz, but why must they charge triple other places for everything else? And $65/day for a "resort fee" is just plain nonsense. I'm already paying to stay at a resort. Why are they separating this fee out other than to make their rooms... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Dave H, Thank you for your review of our resort. I’m very pleased you enjoyed your experience with us, though I’m sorry you were disappointed with our resort fee. The daily fee includes use of all water sports equipment, parking, Internet, fitness classes and daily programs with Ambassadors of the Environment, additions which we feel really enhance the guest... More 

Vero beach
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Staying at this hotel was a wonderful experience and the service was excellent! The only thing that was annoying during this trip was the fact that there was screaming kids and people throwing balls across the pool all day long. If the resort had a quiet pool or an adult pool all of this would be resolved. The food was... More 

Was this review helpful? Yes 1
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Kathleenjasmin, Thank you very much for your excellent review of our resort, especially you compliments about our service! However, I’m sorry that you felt our pool was too loud. We welcome everyone to our resort, which oftentimes includes families of all ages. Fortunately, our guests are welcome to use the adults-only pool over at The Ritz-Carlton Destination Club, just... More 

Leesburg, Florida
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband took me here for my 50 th Birthday. From the time our car was met at the front gate until the day I left the whole staff told me "happy birthday. " we dined at all the restaurants on property and were never disappointed. We actually had a reservation off property the last night and decided to cancel... More 

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STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear beverly352, Thank you for your great review, and it was certainly our pleasure to have you here for your birthday! I’m so pleased to see that our team could help to make your special day a memorable one. I agree that our Ladies in Gentlemen from the Club Lounge to the restaurants truly go above and beyond to make... More 

Lexington, Kentucky, USA
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We came here with another couple for a week of R&R. The people at the Ritz made sure we were not disappointed. Wonderful facility, nice pool and beach area. Water sports equipment included. The Ritz is on a small bay that gives you a lot of space to use the Hobe Cat, kayaks, paddle boards, snorkel...etc. The food is expensive... More 

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Oyster Bay, NY
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 1 week ago

Our recent trip to the Ritz Carlton St. Thomas was, in a word, fine. The room was perfectly acceptable--cookie cutter Ritz Carlton (I could have been in Akron!), the beaches were lovely, two small, crescents with beautiful water and vistas (though the chairs were VERY close together), the bed was very comfy, the food was slightly under par--restaurant reservations didn't... More 

Was this review helpful? Yes 8
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Tyme4atrip, Thank you very much for the thorough review of your time at our resort. I’m very happy to see that you enjoyed our beach and our beds, but disappointed that our restaurants and services did not meet your expectations, as we aim to provide the finest service and facilities to our guests on a daily basis. Our resort... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Let me start out by saying that the staff here is wonderful and they were very kind. The location is iconic and the pool area/ beach is very nice! The beach is man made (I think). The water is clear and beautiful to swim in! Essenza is an amazing option. The food was amazing! They even grow fresh herbs in... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My honey selected this hotel for our first major trip together...and I am so very glad he did! The hotel staff was so pleasant, and we loved our Club Level experience! (Rum and snacks all day? Yes, please!) Thank you to everyone on site who made us feel welcome!

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STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear VeronicaLucci, Thank you for sharing your experience at our resort! I’m so happy you enjoyed your first trip together, and that we could help make it a memorable experience. Thank you also for your compliment about our team here at the resort. Comments regarding our amazing team are always my favorite thing to read. Thank you again, and we... More 

New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our 3rd trip the Ritz-Carlton in St. Thomas during Easter break and our expectations were high due the fact that we had two great vacations there prior to this year. I will start by saying that this years price for the same Ocean View room was twice as much as the prior two years. We requested an early... More 

Was this review helpful? Yes 8
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear motoddp, First of all, thank you for writing your review and also for being a loyal Ritz-Carlton, St. Thomas guest. I would appreciate the opportunity to speak with you further regarding your recent stay at our resort. Feedback is always appreciated as we improve the experience for future guests. At your convenience, feel free to contact me over the... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Ritz for 4 nights and I was not disappointed. The service was okay but the check in was slow and didn't leave a great first impression. The room was spacious and the beds exceeded my expectations. The facilities at this hotel are truly amazing. The beach is a hidden gem. The water is crystal clear... More 

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