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The Ritz-Carlton, St. Thomas

5.0 of 5 6900 Great Bay, 00802, St. Thomas
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Certificate of Excellence 2014
The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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1,254 reviews from our community

Traveler rating
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    309
    129
    73
    40
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311
547
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Just returned from a 4-night vacation birthday splurge at the Ritz-Carlton and it was simply the best! My husband surprised me with this wonderful gift...Wow!! This was our first trip to the Virgin Islands, but surely not our last. We cannot remember the last vacation where we were so relaxed and spoiled at the same time. The ocean view from... More 

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Dubai, United Arab Emirates
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

An amazing property with great staff . The best thing is the view from the rooms . Just mind blowing . Everything from the check in to housekeeping to in room dining was just perfect . All an all a very relaxing place .

Was this review helpful? Yes 3
Richmond, Virginia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a great time at the Ritz St. Thomas and look forward to returning. While our overall experience was very good, there were a few places that could be improved. First, the good: The property is beautiful. There are 6 buildings that make up the hotel, and another complex of timeshare condos. There are separate pools and beach access... More 

Was this review helpful? Yes 5
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear ShelBel123, First off, thank you very much for providing such a thoughtful review of your time at the resort. I’m so pleased to read that you had a great time and will return to see us! While I’m glad you enjoyed the beauty property itself, I’m especially happy to see compliments about our Ladies and Gentlemen, who are truly... More 

Alamo, California
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

A typical Ritz with large, lavishly appointed public spaces and rooms, excellent service, a staff that is courteous,helpful, competent and well-trained and a great location. There are lots of activities offered including paddleboarding, kayaking, sailing, motor boating, snorkeling and SCUBA diving. On the negative side, the food is incredibly expensive, easily costing $125-$150 per person per day, not counting alcohol.... More 

Was this review helpful? Yes 6
New York City, New York
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

A quick and heartfelt “Thank You” from the two of us on what was a truly wonderful experience at the hotel. Tremendously enjoyable, the sunset walks on the beach are wonderful. Very good service, excellent management follow ups, attentive to every detail. The water sports guys are great! We look forward to our next vacation at the Ritz St. Thomas.

Was this review helpful? Yes 3
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear VGMx4, Thank you very much for sharing your experience at our resort. We’d like to offer a heartfelt “our pleasure” to you and thank you for the kind words about our team of Ladies and Gentlemen, who are truly committed to making each guest’s stay a special one. Thank you again for taking the time to share, and we... More 

Weatherford, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My Husband and I stayed here for my 50th. We upgraded our room to the club level once we arrived and it was a much better deal. Well worth it. The only issue is the club is a hike so if your laying at the beach and don't want to walk up then be prepared to pay for beach service.... More 

Was this review helpful? Yes 6
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This place is to perfect to relax, enjoy the beach and do nothing. I liked that you actually had to walk a little bit to get to the restaurants and amenities. Very nice hotel, the restaurants however could offer more variety in seafood etc.

Was this review helpful? Yes 1
New York City, New York
Contributor
20 reviews 20 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I just got back from a 4 night stay at the Ritz in St. Thomas. It was an extremely enjoyable time. We stayed on the club level so we received breakfast, light lunch and snacks in the evening as well as drinks whenever we wanted. The staff couldn't have been nicer whether it was Rudy on the... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear candygirl32, Thank you for sharing your great experience at our resort. The Club Level is truly a unique and special experience, and I’m so glad you enjoyed the amenities and especially the team there. You’re correct in saying that our resort is an excellent destination for families, with so many activities for children of all ages, such as Ambassadors... More 

New York City
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We have enjoyed staying at the Ritz with our family for many years now. The highlight of the trip is the club, with its wonderful service by Katherine, Shirley, Eurenia, Carl, Debra, ...all the long standing staff who have been providing excellent service with warmth and professionalism. They are terrific! Also, we always look forward to sand art on the... More 

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

dear Christine I, Thank you for sharing your memories of your time at our beautiful resort. I agree that our team in the Club Lounge does a fantastic job and I will certainly pass along your compliment to them, as well as our sand art team on the beach. Sand Art is truly a unique activity for kids and adults... More 

Middletown, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife & I spent a few days here, the people were very nice. We upgraded to the "ritz carlton clyb", not cheap, but worth it. Honestly expected more from a Ritz Carlton. The beach could have been kept cleaner, (rake the seaweed daily, clean the trash from the beach each morning), etc. hotel room was ok, but noisy !... More 

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Club level(29)
  • Very nice(17)
  • Great Bay Lounge(12)
  • Infinity pool(10)
  • Water sport(9)
  • Resort fee(8)
  • ST John(7)
  • Lady lynsey(7)
  • Golf cart(6)
  • Cab ride(4)

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 200
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#2 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas

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