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The Ritz-Carlton, St. Thomas

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6900 Great Bay, 00802, St. Thomas
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The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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401 Reviews from our TripAdvisor Community

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Traveler rating
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    104
    34
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Washington DC, District of Columbia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at this hotel for a wedding, and had a great time. I although would have liked to see more from this hotel considering it's the Ritz Carlton, and the price point is high. All of the staff were super friendly and willing to help with anything. The rooms were neat and the bathrooms were modern. The food was... More 

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Fort Lauderdale, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

My family and i where just here a week ago and the service and rooms where great the pool was very nice they had a very nice beach. All and All i would come here over other hotels that ive stayed in In st thomas

Was this review helpful? Yes 1
Iowa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It has been six years since my wife and I married. Focused on the advent of a new career, our wedding was quick and elegant, yet no time was given to go on a honeymoon. With our respective "I Do's" we embarked on our journey together. The years following passed gleefully enough, filled with the many highs and lows, joy... More 

Was this review helpful? Yes 3
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Many good things to say about the Ritz...first, it's beautiful! Of course, it's the Caribbean, it's going to be beautiful! Second, the rooms were nice and clean, but really not up to the "standard" of a Ritz. And, the walls were very thin. We actually had to change rooms because of the noise/ music next door. Food was great, but... More 

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STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Rhonda M. M, Thank you for your great review of our resort. I’m so happy that you enjoyed your time with us, including the restaurants, water sports and especially our wonderful team of ladies and gentlemen. While the resort is sprawling and many guests appreciate this for exercise, we also offer golf cart service for guest who would prefer... More 

Atlanta, GA
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Ritz has a reputation and the St Thomas property did not disappoint. We booked this property to be near the teenage son's point of arrival from Boy Scouts Sea Base at Sapphire Beach. Check in could have been a bit quicker, but I always have a little trouble adjusting to "island time". We were offered rum punch to abate... More 

Was this review helpful? Yes 1
Morehead City, North Carolina
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a marvelous stay on St Thomas thanks to the beauty and staff of the Ritz. Everyone from the towel station to the water sports to the spa and housekeeping staff...all friendly and smiling! Thanks for making our trip special!

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STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Alice C, Thank you for your review and especially for your wonderful words about our team here at the resort. I’m so happy they could help make your trip so memorable. We look forward to welcoming you back! Sincerely, Ian McPhee Director of Operations More 

Washington DC, District of Columbia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have been coming to the Ritz for several years now and I have be delighted by the way the hotel maintains their extraordinary property. No detail is overlooked from the beach areas to the beautiful foliage that surround the property. The staff is welcoming and are always available to answer questions and give suggestions on new activities on the... More 

Was this review helpful? Yes 1
Dana Point, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed at the Ritz Carlton on St Thomas for a week and it was a wonderful experience overall. The staff are the strongest asset this property has. Everyone went above and beyond to make our stay as enjoyable as possible. The bed was the most comfortable we've slept in at any hotel and it was impressive that the housekeeping... More 

Was this review helpful? Yes
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Margaret B, Thank you for your wonderful review. It is guest reviews like yours that are my favorite to read because they mention our wonderful team of ladies and gentlemen! As you said, it is our aim to anticipate the needs of our guests, making each stay personal and memorable. Thank you again for your kind words about our... More 

Charlottesville, VA
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

The Ritz Carlton St Thomas is a beautiful property with a first rate staff. We used Marriott points to stay one night, so I presume we did not have their finest room--but it was very, very, very nice. The restaurants were equally as good, the grounds were beautiful, and the views were stunning. The beach was only good, not great... More 

Was this review helpful? Yes 3
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Oceantics, Thank you for your wonderful review of your time at The Ritz-Carlton, St. Thomas. I’m happy that you enjoyed your room, our restaurants and our beautiful grounds! And thank you especially for mentioning our wonderful team, who I truly believe set us apart. I’m sorry that our pool area was not up to your expectations, and want to... More 

Franklin Lakes, New Jersey, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived at the Ritz after 4 days on St. John. After reading some of the previous reviews, we were a little unsure about what to expect. I have to say that the staff was excellent, helpful and very nice on a consistent basis. Our room had an ocean view and was quite nice. Clean, beautiful and AC worked REALLY... More 

Was this review helpful? Yes 1
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Bridget D, Thank you for your excellent review of The Ritz-Carlton, St. Thomas and especially your compliments regarding our team of ladies and gentlemen. I’ll be sure to pass your kind words on to RaShawn, Teneshia and Charlesworhth, who I agree are excellent. I’m also pleased that you enjoyed our guest rooms, restaurants and pool area! Thank you for... More 

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