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The Ritz-Carlton, St. Thomas

Certificate of Excellence
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6900 Great Bay, 00802, St. Thomas
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The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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315 reviews from our community

Traveler rating
    198
    78
    26
    6
    7
See reviews for
91
153
2
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (315)
  • Mar-May only
    (110)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (83)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

We visited the ritz residence - which is different than the resort - and had a blast. Did have to pay to use paddle boards and sail boats. Set up with two master bedrooms and one guest room, each with their own bathroom, plus kitchen. It was perfect. Plenty of space. Super nice employees and a beautiful pool and beach.... More 

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

When I think of staying at the Ritz I always picture their stellar service, immaculate properties, the feel and treatment that we are special . Not sure what happened to this property. Don't get me wrong, it's a nice place. But it's definitely not what you would expect from a normal Ritz. I travel quite often and prefer Marriott properties.... More 

Was this review helpful? Yes 4
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Mark W, Thank you for taking the time to leave a review. I’m so sorry to see you experienced these opportunities at our resort, which are not typical of the guest experience here. I would welcome the opportunity to speak with you personally regarding your experience. We truly value all feedback as we work to improve the experience for... More 

New York
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

If you want a place where your family feels comfortable with young kids making some noise and want the luxury and comfort of the Ritz-Carlton brand, this is your spot. My family's stay at this hotel was wonderful. The hotel was well appointed. The staff was wonderful, hospitable and gracious and the pool was nice. By the second day, the... More 

Was this review helpful? Yes 1
Gainesville, Florida
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we stepped foot on the Ritz-Carlton property to the moment we left for the airport, to say our experience was perfect would be an understatement. We had complimentary drinks given to us and when we go to our room (someone took our luggage and took it to our room for us) there was a bottle of complimentary... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear ewp0510, Congratulations from all of us on your recent wedding! This was a fantastic review to read and I’m so pleased that you had such a memorable stay in St. Thomas! I agree that our Club level offers a special experience and I’m very happy that you enjoyed it. We’re looking forward to welcoming you back to St. Thomas... More 

middletown, nj
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I just took our first kidless trip here from 4/19-4/23... There is not one bad thing I can possible come up with about our stay... The resort is amazing, the staff goes above and beyond and is always so friendly. We stayed at the club level which is worth every penny.. They have presentations throughout the day... More 

Was this review helpful? Yes 3
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear 1998hunter, Thank you very much for your glowing review of our resort. It always makes me smile to read reviews like this one, and I’m so happy to see that you had a wonderful vacation with us. We look forward to welcoming you back! Sincerely, Bernd Kuhlen General Manager More 

Houston, Texas
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Ritz in St. Thomas this week for our honeymoon, and we had an incredible time. From the minute we checked in and were offered some champagne, I knew we were going to be taken care of. I had called a few months earlier to let them know I was on my honeymoon and to request and... More 

Was this review helpful? Yes 1
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear andrewjohnson90, First of all, congratulations from all of us on your recent wedding! I’m so happy to hear that we could be your host for your honeymoon. Thank you very much for your comments about your stay, especially regarding our team. I’m so pleased that you felt their genuine care during this special time. I will be certain to... More 

Los Angeles, California
Top Contributor
69 reviews 69 reviews
24 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Ritz Carlton for a few days this month. Overall, I think this is a great choice for St Thomas, but I have a few suggestions for travelers and the hotel. The hotel is on the opposite side of the island from the airport so it can take 45-50 minutes to go about 11 miles. This is... More 

Was this review helpful? Yes 10
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear travlinmom1429, Thank you very much for your thoughtful review of your stay. I’m so happy that you had a wonderful vacation in St. Thomas! I want to especially thank you for your comments about our team of Ladies and Gentlemen. I agree when you say that they aren’t just nice, but truly go above and beyond to make all... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I expect to pay for the best in room and resort accommodations when I stay at a Ritz, but why must they charge triple other places for everything else? And $65/day for a "resort fee" is just plain nonsense. I'm already paying to stay at a resort. Why are they separating this fee out other than to make their rooms... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Dave H, Thank you for your review of our resort. I’m very pleased you enjoyed your experience with us, though I’m sorry you were disappointed with our resort fee. The daily fee includes use of all water sports equipment, parking, Internet, fitness classes and daily programs with Ambassadors of the Environment, additions which we feel really enhance the guest... More 

Vero beach
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Staying at this hotel was a wonderful experience and the service was excellent! The only thing that was annoying during this trip was the fact that there was screaming kids and people throwing balls across the pool all day long. If the resort had a quiet pool or an adult pool all of this would be resolved. The food was... More 

Was this review helpful? Yes 1
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Kathleenjasmin, Thank you very much for your excellent review of our resort, especially you compliments about our service! However, I’m sorry that you felt our pool was too loud. We welcome everyone to our resort, which oftentimes includes families of all ages. Fortunately, our guests are welcome to use the adults-only pool over at The Ritz-Carlton Destination Club, just... More 

Leesburg, Florida
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband took me here for my 50 th Birthday. From the time our car was met at the front gate until the day I left the whole staff told me "happy birthday. " we dined at all the restaurants on property and were never disappointed. We actually had a reservation off property the last night and decided to cancel... More 

Was this review helpful? Yes 1
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear beverly352, Thank you for your great review, and it was certainly our pleasure to have you here for your birthday! I’m so pleased to see that our team could help to make your special day a memorable one. I agree that our Ladies in Gentlemen from the Club Lounge to the restaurants truly go above and beyond to make... More 

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