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The Ritz-Carlton, St. Thomas

5.0 of 5 6900 Great Bay, 00802, St. Thomas
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Certificate of Excellence 2014
The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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256 reviews from our community

Traveler rating
    163
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    22
    4
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Charlotte, North Carolina
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars NEW

From the moment you arrive on the property you are surrounded by friendly staff that bend over backwards to make your vacation perfect. Speedy checkin, followed by a tropical drink and you are whisked away to your room by a friendly bellman in a golf cart. Room is nice although I wouldn't call it high end Ritz style .... Balcony... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear TravelLux2000, Thank you for taking the time to write such a great review of our resort. I’m so pleased to read that you enjoyed our landscaping and facilities, and especially pleased that you recognized our team of Ladies and Gentlemen, who truly do whatever they can to create personalized and memorable experiences for all of our guests. And thank... More 

new hampshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was the 5 th time we have visited and love it more each time. Staff is friendly and accommodating. One thing I will say is I wish they didn't allow children. I have children of my own but they're grown and when I go on a vacation and stay at a ritz I don't appreciate the noise of kids... More 

Was this review helpful? Yes 3
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Islandgirl072, Thank you for being such a loyal guest of our resort and for your great review! While our resort does welcome guests of all ages, we have a children’s pool and also offer children’s programs through our Ambassadors of the Environment Learning Center, which we hope helps to alleviate some of the noise from our littlest guests. We’re... More 

Philadelphia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After our reservation at the Elysian was canceled last minute, we were upgraded to the Ritz, and our vacation turned out to be absolutely wonderful. The resort is beautiful and huge! All the food at each restaurant is delicious. Very fresh seafood. The staff is very accommodating and so friendly, it was hard not to smile the entire trip! Our... More 

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear F873NCdanielam, I’m so pleased that we could turn your vacation around, keep a smile on your face, and make it memorable! Thank you for the compliments about our grounds, our rooms, the food, and especially our team of Ladies and Gentlemen, who truly set us apart. You’re always welcome at The Ritz-Carlton, St. Thomas, and we’re looking forward to... More 

Tortola
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

It was such a relief to have found a vacancy after our reservations that was made by our company had fallen threw. Our weekend started off very badly until we got a room at the ritz. From the moment we got out of the cab, we was greated by all sorts of very friendly staff. I do think it was... More 

Was this review helpful? Yes
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Beachbody F, Thank you for taking the time to write such a great review of your experience with us here in St. Thomas. I’m so pleased that you felt pampered and that we could turn your weekend around! I’m especially happy to read your comments about our outstanding team here. They truly do work as a team to ensure... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff is wonderful, rooms are clean and very nice. Food was great. St Thomas is a terrific vacation spot. The weather is exceptional. In town there is lots to do and the snorkeling is awesome. I also recommend taking the ferry to St John. The beaches there are exceptional and the town is also very cute.

Was this review helpful? Yes
New York City, New York
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The most gracious and welcoming experience we have had in our many vacations. We have been blessed to visit some of the most extraordinary places and resorts in the world. My favorite is now the Ritz Carlton St. Thomas. Without exception, we were greeted warmly by each member of the staff on the property. As beautiful and immaculately kept as... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear KristenMarie1, I can’t begin to tell you how happy it made me to read about your family’s experience at our resort. These kinds of unique and memorable experiences are exactly what we strive for as a hotel company, and I’m so happy that you have memories and a fresh perspective that will stay with you long after your stay... More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing time visiting St Thomas and the Ritz-Carlton. The staff was so friendly and very accommodating - from the front staff to housekeeping. Everyone went out of their way to ensure we had an amazing time. We met a great staff member names Pieter. He talked to us about different things to do on the island and... More 

Was this review helpful? Yes
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear KimmythePuma, Thank you for sharing your wonderful experience at our resort. I’m especially happy to read that our team of Ladies and Gentlemen went above and beyond to ensure that you had a memorable stay! Regarding the beach and pool chairs, we discourage this and have a policy that chairs are released if left unused for an hour. I... More 

New York
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

We came for a quick three night getaway during Presidents Day weekend. Arriving on a Saturday around 1pm, we were told our room wasn't ready, but they encouraged us to change and enjoy the pool and beach, which we did. A few hours later, we were told our room was ready. So we packed up and went to the room... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear UWSFoodFan, Thank you so much for taking the time to write such a glowing review of our resort. I’m especially happy to see that you enjoyed the service of our Ladies and Gentlemen, who as you mention are friendly, helpful and professional, even in the face of a difficult situation. I’m also pleased that you enjoyed the resort and... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
5 of 5 stars Reviewed 1 week ago

We were staying down the street in a villa and decided to go here for dinner one night on a recommendation. The grounds are absolutely stunning at night and are the views. We wanted Italian so we decided to try their new restaurant. I believe it is called Essenza. We sat outside with the views and stars. I have allergies... More 

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Intotheblue44, Thank you for your kind words about your experience at our resort. We're very proud of Essenza, our new rustic Italian restaurant, and I’m so happy that you enjoyed the views and the delicious food and drinks. I’m always especially pleased to read about guests enjoyed the personalized experience and service, which I agree is outstanding. Thank you... More 

Cincinnati, Ohio, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to St. T to get my little guy - 10 yrs old - certified to dive. Stayed at the Ritz. Patagon Dive shop was first class. Awesome dive instructor namer Erin made life easy and was a true natural with my son. She is a gifted instructor and everyone we met in the dive shop including owner Arnoldo (from... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Rekha C, I’m so pleased to see that you and your new little diver enjoyed the resort and your diving experience. I’ll be sure to relay your compliments onto Arnoldo, Erin and the rest of the team. Thank you for sharing your experience with us, and we look forward to welcoming you back soon! Sincerely, Bernd Kuhlen General Manager More 

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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 200
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#2 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas

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