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The Ritz-Carlton, St. Thomas

5.0 of 5 6900 Great Bay, 00802, St. Thomas
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Certificate of Excellence 2014
The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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1,206 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Louisville, Kentucky
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our second trip to Ritz Carlton St. Thomas. There are many, many beautiful vacation places that you can choose but what sets places apart is the service.This review may read more like a thank you note because the grounds are absolutely beautiful here but it's the service here that is amazing! Expect to hear "my pleasure" with nearly... More

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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife and I are still enjoying our week at the Ritz St. Thomas and I had to write a review given some of the comments I saw ahead of our trip. This has been a fantastic second visit to a beautiful property. The staff is incredibly accommodating and friendly. The service is very good - at breakfast, Sails by... More

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Cornelius, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were there mid Nov for 48 hours.Restaurant availabity was switched around, so our celebration dinner was at a less luxurious eatery. Service was slow @ Sails, so we moved to other venues where we were pleasantly surprised. Most staff were friendly and helpful. There was a fruit basket on arrival, and we checked in early. We did receive champagne... More

Was this review helpful? Yes 3
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear asanannie, Thank you for your feedback on your recent anniversary stay at our resort. I truly enjoy hearing that you found our staff friendly and helpful and that your accommodations were extraordinary. One of the many features of our resort is all of our rooms have large balconies and patios that enjoy stunning views and balmy Tradewinds year round.... More

Shelby Township, Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed twice in this hotel. Last year, the rooms very renovated and looked amazing. We love to come to this hotel because hobie cats and other water gear is free. We enjoy sailing on our own, and love the fact that is not crowded. Both times we went there end of January and must say it was very... More

Was this review helpful? Yes 1
New Fairfield , Ct.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort was disappointing. The staff were fine but the property is 3 stars. There are four three story buildings and two 5 story buildings ( see my photo resort map). The buildings face a Bay about ½ mile wide. While they advertize ocean views only the Begonia bld. has anything resembling an ocean view as it faces the Bay... More

Was this review helpful? Yes 3
Arlington, MA
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this property in the past and always felt the rooms, especially the bathrooms, were quite outdated. On this recent stay we were pleasantly surprised to see they completely upgraded the bathrooms. Absolutely spectacular! The rooms themselves also received a bit of an upgrade - very nice, and the beds were incredibly comfortable. We hope to be... More

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massachusetts
Contributor
16 reviews 16 reviews
13 hotel reviews
168 helpful votes 168 helpful votes
3 of 5 stars Reviewed 1 week ago

I must admit i was shocked at the quality of the beaches and grounds here. I admit it's my own fault though because just looking at the pictures should have clued me in. The beaches are tiny compared to other top caribbean resorts I' ve stayed at and the beach lounges are on top of each other (think cruise ship).... More

Was this review helpful? Yes 6
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Plev, Thank you for your feedback on our resort. It is wonderful to hear that you enjoyed the spacious rooms and our culinary offerings. I am sorry you did not enjoy either of our two beaches or geography of the hotel. We are situated on Great Bay and the location gives the resort a very private setting. Our beaches... More

New York
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Ritz St. Thomas has all the makings of a great resort, but misses in the detail. The rooms are nice, clean, big, and updated. The views are spectacular, and the property is fabulous. The service needs some attention to detail. The only people at the resort who seemed to enjoy their job were the towel attendants at the pool.... More

Was this review helpful? Yes 2
New York City, New York
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a truly magic location for a hotel. Although St Thomas in the US Virgin Islands leaves a lot to be desired (it is better to leave there for the Bitter End or St Johns!), this hotel is one of the few very well maintained high class hotels on the island. The outlook across the water to St Johns... More

Was this review helpful? Yes 1
Defiance, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There is nothing to be said about the grounds and views of this Ritz that hasn't already been stated. They are straight up fantastic. This is our second stay at the Ritz and we were not disappointed. The staff were very friendly, served chilled drinks at check-in, and provided a very detailed tour of the grounds. Although the drinks and... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Club level(29)
  • Very nice(17)
  • Great Bay Lounge(12)
  • Infinity pool(10)
  • Water sport(9)
  • Resort fee(8)
  • Lady lynsey(7)
  • ST John(7)
  • Golf cart(6)
  • Cab ride(4)

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 200
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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