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The Ritz-Carlton, St. Thomas

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6900 Great Bay, 00802, St. Thomas
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The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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374 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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Stow, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

Spent five days in St. Thomas, all at the Ritz Carlton. Beautiful room and resort. Great pool. Food was good, but not outstanding. Centrally located to all points of interest on St. Thomas. Would recommend for anyone on a honeymoon or just a get away.

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Dallas, GA
Level Contributor
11 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Condo Club right next door to the Hotel. It was great and even provided daily cleaning and turn-down service. The view was great - ask for at least the 3rd floor for the best view. There were 5 adults and we had plenty of room even with one person using the pull-out bed. The infinity pool... More 

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Kansas City, Kansas
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

The room was very comfortable and the views were spectacular! The beach for hotel guests is a bit small but if you walk around to the residents' beach it is much better. The infinity pool is beautifully situated looking out to the other islands. Very majestic!

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Overland Park, Kansas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Went to this resort as a result of an incentive work trip. My wife and I usually stay at all-inclusive resorts given the choice, so we weren't sure about how expensive this place would be. It's expensive. Now, I'm sure that's just fine with most people planning a stay at a Ritz-Carlton. But what this place cost didn't deliver what... More 

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STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear KS_TITO, Thank you for your review of your incentive trip to The Ritz-Carlton, St. Thomas. And I’d like to thank you for sharing your compliments about our unmatched views, beach service and in room dining service. I regret, however, that we did not fully meet your expectations. We consider ourselves a resort for all ages, attracting families, as well... More 

Dearborn, Michigan
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Ok so we haven't even arrived home from St. Thomas yet, I feel compelled to write a review of the best experience ever! COMING FROM PICKIEST GUY We just got back from our trip to St. Thomas. We stayed in several hotels in the region (different islands of USVI) yet the Ritz Carlton in St. Thomas remains to be the... More 

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STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Nabil H, Thank you so much for such a wonderful review of your time here at The Ritz-Carlton, St. Thomas! I want to thank you especially for your mentions of some of our phenomenal Ladies and Gentlemen, who as you mentioned, make any vacation that much more memorable. I will be sure to pass your compliments along to Sylvester,... More 

Tinley Park, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were excited about going back to St. Thomas and spending a week at the Ritz, especially after seeing the property briefly several years ago. They are blessed with one of the best locations on the island, and fairly close to the hot East End. The room was on a par with other upscale properties, although cooling and heating were... More 

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STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Bob B, Thank you for your review of our beautiful resort. I’m glad you enjoyed your time, and definitely agree that the Club Lounge is a fantastic experience. I’m sorry that you were disappointed by the entertainment, and we will certainly take your feedback into consideration. On Tuesdays and Saturdays, Sea to Sails features the day’s fresh catch and... More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice rooms and amenities. Food is good but overpriced, wine is ridiculously expensive. The Grand Polozzo Club on the top floor of the vacation rental building adjacent to the Ritz Carlton is open to the public. The food and bar items are excellent and much more reasonably priced than the Ritz. The breakfast buffet was excellent.

Was this review helpful? Yes 2
Sarasota, Florida
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on a business conference with a great group. The hotel staff was awesome and the facilities and amenities up to Ritz standards. Kick back at the beach and enjoy a libation served in a fresh coconut. You are already at the best place on the island so... Relax! Hop on the catamaran, the Lady Lindsey, which leaves right... More 

Was this review helpful? Yes 1
washington
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed four days at the Ritz-Carlton in St. Thomas. Overall, we were quite pleased with the resort. We had an ocean view room with beautiful views of the ocean. This is a very kid-friendly resort--you can paddleboat, kayak, and snorkel in a protected part of the ocean with vigilant lifeguards on hand. There is also a lovely pool for... More 

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STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear mayliang, Thank you for your review of you and your family’s stay at The Ritz-Carlton, St. Thomas. I’m so happy that you enjoyed the room, the cuisine and all of the great options we offer for families. We're located on an island, but we strive to ensure that our service standards on par with all other hotels within The... More 

Wilmington, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

From my perspective, the negative reviews must be from something abnormal happening or buyers' remorse. Yes, this hotel is very expensive no matter how you intend to pay for you stay, club level or paying as you go. We upgraded when we arrived and did Club Level for 3 of the 6 nights of our stay. We did this due... More 

Was this review helpful? Yes 3
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear PuertoRicoTrip2014, Thank you for your review! You provided a great overview of the guest experience here: from the benefits of the Club Lounge to the rooms and the watersports on the beach. But it’s your comments about our service that really stood out to me. We always strive to provide the highest level of service, and I’m so happy... More 

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