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The Ritz-Carlton, St. Thomas

5.0 of 5 6900 Great Bay, 00802, St. Thomas
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Certificate of Excellence 2014
The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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253 reviews from our community

Traveler rating
    161
    61
    22
    4
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Tortola
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars NEW

It was such a relief to have found a vacancy after our reservations that was made by our company had fallen threw. Our weekend started off very badly until we got a room at the ritz. From the moment we got out of the cab, we was greated by all sorts of very friendly staff. I do think it was... More 

Was this review helpful? Yes
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Beachbody F, Thank you for taking the time to write such a great review of your experience with us here in St. Thomas. I’m so pleased that you felt pampered and that we could turn your weekend around! I’m especially happy to read your comments about our outstanding team here. They truly do work as a team to ensure... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff is wonderful, rooms are clean and very nice. Food was great. St Thomas is a terrific vacation spot. The weather is exceptional. In town there is lots to do and the snorkeling is awesome. I also recommend taking the ferry to St John. The beaches there are exceptional and the town is also very cute.

Was this review helpful? Yes
New York City, New York
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The most gracious and welcoming experience we have had in our many vacations. We have been blessed to visit some of the most extraordinary places and resorts in the world. My favorite is now the Ritz Carlton St. Thomas. Without exception, we were greeted warmly by each member of the staff on the property. As beautiful and immaculately kept as... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear KristenMarie1, I can’t begin to tell you how happy it made me to read about your family’s experience at our resort. These kinds of unique and memorable experiences are exactly what we strive for as a hotel company, and I’m so happy that you have memories and a fresh perspective that will stay with you long after your stay... More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had an amazing time visiting St Thomas and the Ritz-Carlton. The staff was so friendly and very accommodating - from the front staff to housekeeping. Everyone went out of their way to ensure we had an amazing time. We met a great staff member names Pieter. He talked to us about different things to do on the island and... More 

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New York
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

We came for a quick three night getaway during Presidents Day weekend. Arriving on a Saturday around 1pm, we were told our room wasn't ready, but they encouraged us to change and enjoy the pool and beach, which we did. A few hours later, we were told our room was ready. So we packed up and went to the room... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear UWSFoodFan, Thank you so much for taking the time to write such a glowing review of our resort. I’m especially happy to see that you enjoyed the service of our Ladies and Gentlemen, who as you mention are friendly, helpful and professional, even in the face of a difficult situation. I’m also pleased that you enjoyed the resort and... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
5 of 5 stars Reviewed 1 week ago

We were staying down the street in a villa and decided to go here for dinner one night on a recommendation. The grounds are absolutely stunning at night and are the views. We wanted Italian so we decided to try their new restaurant. I believe it is called Essenza. We sat outside with the views and stars. I have allergies... More 

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Intotheblue44, Thank you for your kind words about your experience at our resort. We're very proud of Essenza, our new rustic Italian restaurant, and I’m so happy that you enjoyed the views and the delicious food and drinks. I’m always especially pleased to read about guests enjoyed the personalized experience and service, which I agree is outstanding. Thank you... More 

Cincinnati, Ohio, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to St. T to get my little guy - 10 yrs old - certified to dive. Stayed at the Ritz. Patagon Dive shop was first class. Awesome dive instructor namer Erin made life easy and was a true natural with my son. She is a gifted instructor and everyone we met in the dive shop including owner Arnoldo (from... More 

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Rekha C, I’m so pleased to see that you and your new little diver enjoyed the resort and your diving experience. I’ll be sure to relay your compliments onto Arnoldo, Erin and the rest of the team. Thank you for sharing your experience with us, and we look forward to welcoming you back soon! Sincerely, Bernd Kuhlen General Manager More 

Washington, Pennsylvania
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We would like to thank all the staff at the Ritz St Thomas for making this an excellent stay in the island. from the moment we got there everything was perfect. we definitely need to go back to this amazing destination... Kasheem was very helpful and accommodating and we really hope to see them again soon.

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear sandritaru, Thank you for the fantastic review of your time at the resort! I’m always especially happy to read kind words about our team of Ladies and Gentlemen here, who truly make the experience here special. I'll be sure to pass the compliment along to Kasheem, and we look forward to welcoming you back to beautiful St. Thomas soon!... More 

Villanova, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice hotel with super accommodating staff. Like most Ritz the grounds and rooms are very clean and well kept. Hotel is up to date with everything needed for family, couples and business professionals. We loved our room and the pool was great but the beach is very lackluster, not their fault just the location it is in. Food was... More 

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear sixduces, Thank you for your review of your stay at our resort. I'm so pleased to read that you enjoyed the rooms, food and especially our team of Ladies and Gentlemen. I agree that the hotel is a perfect match for all types of travelers. We always strive to offer something for everyone! Our hotel sits on Great Bay,... More 

Washington D.C.
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

while the location and weather could not have been more beautiful, the rest of the story was a huge disappointment. Here is the good part 1) the spa was outstanding 2) the hotel sailboat, the Lady Lindsay was great 3) very friendly and enthusiastic staff. Here is what needs a lot of work; 1) the food at all of the... More 

Was this review helpful? Yes 4
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Jayceekav, Thank you for taking the time to write about your experience at our resort. I'm so happy that you enjoyed The Ritz-Carlton Spa and our luxury catamaran, Lady Lynsey. We're pleased to offer both of these special experiences to our guests. I'm especially happy to see your kind words about our team of Ladies and Gentlemen, who I... More 

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Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
Number of rooms: 200
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Also Known As:
Ritz-Carlton St. Thomas Hotel St. Thomas
St. Thomas Ritz-Carlton
The Ritz-Carlton, St. Thomas U.S. Virgin Islands
Hotel Style:
#2 On the Beach Hotel in St. Thomas
#2 Luxury Hotel in St. Thomas
#3 Spa Hotel in St. Thomas
#3 Top resorts Hotel in St. Thomas

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