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All 22 St. Thomas hotels

The Ritz-Carlton, St. Thomas

5.0 of 5 Resort   |   6900 Great Bay, 00802, St. Thomas
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The Ritz-Carlton, St. Thomas
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Ranked #2 of 22 hotels in St. Thomas
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Barbara D Beecher, Illinois
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1,064 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
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English first
Beecher, Illinois
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

This review is a little late but I just started posting on tripadvisor so forgive me. We, hubby and I, were here in the beginning of August of 2012 for our 20th anniversary. I had been to St. Thomas once before back in '88 as one of the ports my cruise ship stopped at and loved it back then. The... More

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Wilmington, North Carolina
Top Contributor
66 reviews 66 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I + our two kids (12 & 7) spent the last week here in a club level suite and had the best vacation of our lives! The staff was great, the room was awesome and the ability to do all non motorized activities as we want was HUGE! We typically stay only on the property during vacation,... More

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New York City, New York
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

We are at the hotel now and I will update once our trip is over but for now I will say that we are disappointed. The staff is a friendly, smiling bunch for the most part, but the front desk staff and management seem to have stopped training with customer service 101. They should have looked into those upper level... More

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Happytraveler S, Thank you for your review regarding your current stay at the resort. I sincerely apologize that you are disappointed with your choice of property and the fact that you believe that we have stopped training our renowned Ritz-Carlton customer service to our Ladies & Gentlemen. Whilst you are still with us, I kindly ask that you please... More

Perrysburg, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was a fantastic family vacation. We stayed Club level, which was really worth it. The ladies in the club are just phenomenal. We did not need to go to the main hotel for anything. The beach and pool are beautiful. We received good drink and beverage service at the pool. They did offer on occasion to set up chairs... More

Was this review helpful? Yes 2
Atlanta, Georgia
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife, daughter and grand daughter all have severe dairy and gluten allergies. It could make family vacations very stressful, but not at the Ritz. We arrive at this paradise and find every property restaurant and grill have gluten free bread and pizza and will accommodate all entrees possible to a gluten free serving. Combine that with great service, beautiful... More

Was this review helpful? Yes 1
Hartford, Connecticut
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic service (including the delivery of real aloe to our room to help with sunburned skin), impeccably clean amenities and rooms, beautiful linens and decor throughout the guest rooms, restaurants and conference center. Fresh, cold citrus water available at the pool and on the beach during daytime hours. Delicious food. The only improvement that I can suggest for this property... More

Was this review helpful? Yes 1
New York City, New York
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is incredible! From the gorgeous landscaping to the tranquil pool, this resort has everything for a luxury vacation. We stayed on the Club Level. Definitely worth the money. Our room was spacious, comfortable and the large covered balcony a treat. We enjoyed made to order omelets each morning and fantastic cocktails. The level of service was impeccable. We... More

Was this review helpful? Yes 1
Baltimore, Maryland
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family spent a week over spring break at the St. Thomas Ritz Carlton last year. We still talk about this vacation almost weekly! The property was gorgeous and all the staff were so friendly. Our room was on the 2nd floor and drinking coffee on the private balcony and looking out over the ocean every morning was the best... More

Was this review helpful? Yes 1
Boston, Massachusetts
Top Contributor
70 reviews 70 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Good: Nice beach The Bad: Not up to 4 or 5-star standards -- just not. It's both the big and the little things. There are zero beach attendants. You have to figure out on your own where to pick up beach towels (it's not evident), and they just hand them to you. Our first day at the resort, we... More

Was this review helpful? Yes 7
The Woodlands, Texas
Top Contributor
87 reviews 87 reviews
48 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

- Rooms are fanned out across this large property...all with beautiful views but many with long walking distances between hotel destinations. Don't even think twice about calling the golf cart shuttle service. They are prompt and very friendly. -The beach below the spectacular Infiniti pool is nice, but the best beach is around the corner at Coconut Cove. Large sea... More

Was this review helpful? Yes 11

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Hotel Summarization (Beta)

What travelers say

  • Club level(29)
  • Very nice(17)
  • Great Bay Lounge(12)
  • Infinity pool(10)
  • Water sport(9)
  • Resort fee(8)
  • ST John(7)
  • Lady lynsey(7)
  • Golf cart(6)
  • Ocean view room(4)

Additional Information about The Ritz-Carlton, St. Thomas

Address: 6900 Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in St. Thomas
#1 On the Beach Hotel in St. Thomas
#2 Top resorts Hotel in St. Thomas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, St. Thomas 5*
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Also Known As:
Ritz-Carlton St. Thomas Hotel
Ritz-Carlton St. Thomas Hotel St. Thomas
St Thomas Ritz Carlton
Ritz Carlton St Thomas
Ritz-Carlton St. Thomas
Ritz St. Thomas
St. Thomas Ritz-Carlton
St. Thomas Ritz
The Ritz-Carlton, St. Thomas U.S. Virgin Islands

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