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The Ritz-Carlton, St. Thomas

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6900 Great Bay, 00802, St. Thomas
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The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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396 Reviews from our TripAdvisor Community

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Traveler rating
    242
    103
    34
    8
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Iowa
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

It has been six years since my wife and I married. Focused on the advent of a new career, our wedding was quick and elegant, yet no time was given to go on a honeymoon. With our respective "I Do's" we embarked on our journey together. The years following passed gleefully enough, filled with the many highs and lows, joy... More 

Was this review helpful? Yes 1
Morehead City, North Carolina
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a marvelous stay on St Thomas thanks to the beauty and staff of the Ritz. Everyone from the towel station to the water sports to the spa and housekeeping staff...all friendly and smiling! Thanks for making our trip special!

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Dana Point, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the Ritz Carlton on St Thomas for a week and it was a wonderful experience overall. The staff are the strongest asset this property has. Everyone went above and beyond to make our stay as enjoyable as possible. The bed was the most comfortable we've slept in at any hotel and it was impressive that the housekeeping... More 

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Charlottesville, VA
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Ritz Carlton St Thomas is a beautiful property with a first rate staff. We used Marriott points to stay one night, so I presume we did not have their finest room--but it was very, very, very nice. The restaurants were equally as good, the grounds were beautiful, and the views were stunning. The beach was only good, not great... More 

Was this review helpful? Yes 1
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Oceantics, Thank you for your wonderful review of your time at The Ritz-Carlton, St. Thomas. I’m happy that you enjoyed your room, our restaurants and our beautiful grounds! And thank you especially for mentioning our wonderful team, who I truly believe set us apart. I’m sorry that our pool area was not up to your expectations, and want to... More 

Franklin Lakes, New Jersey, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived at the Ritz after 4 days on St. John. After reading some of the previous reviews, we were a little unsure about what to expect. I have to say that the staff was excellent, helpful and very nice on a consistent basis. Our room had an ocean view and was quite nice. Clean, beautiful and AC worked REALLY... More 

Was this review helpful? Yes 1
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Bridget D, Thank you for your excellent review of The Ritz-Carlton, St. Thomas and especially your compliments regarding our team of ladies and gentlemen. I’ll be sure to pass your kind words on to RaShawn, Teneshia and Charlesworhth, who I agree are excellent. I’m also pleased that you enjoyed our guest rooms, restaurants and pool area! Thank you for... More 

Hood River, Oregon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was the first time to the Virgin Islands. I came to the Ritz Carlton, St Thomas for a Site Tour for a Family Get Together in September. I had been working with Andy Cisick since April and he has been so professional, enthusiastic, prompt in correspondences, and an overall a true PLEASURE and so FUN to work with. Upon... More 

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear TeresaEllifritz, I want to thank you for your very thorough and shining review of The Ritz-Carlton, St. Thomas! It was so kind of you to share the names of ladies and gentlemen on our team who enhanced your stay, and be assured that I’ve already shared your kind words with the entire team. I certainly agree that we have... More 

Jackson, Mississippi
2 reviews
5 of 5 stars Reviewed 1 week ago

Captain David Smiley was our Captain on a personal snorkeling tour. I couldn't be more satisfied. He was great and attentive, also very informative. Would recommend him.

Was this review helpful? Yes
Omaha, Nebraska
Level Contributor
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel was beautiful. The rooms were a good size and very well maintained. We had an Ocean View in the Club tower. We were in the furthest tower but didn't mind. The food was great in the Club Lounge. So WORTH the money! We would have spent way more not having the Club access. The entire staff at the hotel... More 

Was this review helpful? Yes 3
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear rosie k, Thank you so much for your wonderful review of our resort! I agree that the Club Lounge is a wonderful addition to any stay, and very popular with our guests—both couples and families, as you mentioned. I want to thank you especially for your kind words about Jamal, Diaz and Maria. I’ll be sure to pass along... More 

Omaha, Nebraska
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really liked this hotel and the friendly staff. The rooms were really nice and the grounds were well kept. The beach is just ok, especially coming from British Virgin Islands. While it does take a trip to get from the airport to the hotel,I'm glad we stayed. The pool area was nice and they offered some fun beach activities... More 

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Chris R, I’m so happy to see that you were pleased you stayed with us, and thank you for sharing your experience! I especially enjoyed reading about how you enjoyed our team of Ladies and Gentlemen, who I agree are extremely friendly and helpful. Thank you also for mentioning our beach activities, which are wonderful for kids and adults... More 

Mumbai,India
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited this property over thanksgiving break. The beach is breathtaking and service is fantastic. We used the hotel trip services and did a snorkeling trip and an evening sailboat trip to St. John. These two events were our trip highlights.

Was this review helpful? Yes 2
STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear shwetzana, Thank you for sharing your experience and memories of your vacation! I’m so happy you enjoyed the resort, and the wonderful trips on Lady Lynsey, our own catamaran. I agree that these are not to be missed, and are definitely a highlight for many of our guests. There’s nothing like sailing on these beautiful Caribbean waters. Thank you... More 

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