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The Ritz-Carlton, St. Thomas

Certificate of Excellence
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6900 Great Bay, 00802, St. Thomas
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The Ritz-Carlton, St. Thomas
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The Ritz-Carlton, St. Thomas
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334 reviews from our community

Traveler rating
    210
    82
    27
    6
    9
See reviews for
94
163
2
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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New Jersey
Contributor
18 reviews 18 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a good time on our recent trip to the Ritz-Carlton. The staff at the Ritz is one of the most pleasant I have ever experienced. Everyone tries very hard to make sure you are having a good vacation. Our room was so spacious, but the rugs and living room décor needed a bit of refreshing and the air... More 

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Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Our trip was amazing! My husband had received an award trip along with 13 other members of his sales team. Truly spoiled the entire trip. We ate in all there restaurants-all were excellent. Not once did a member of the Ritz staff pass us without speaking to us-good morning, good afternoon, how is your stay. Never once did we need... More 

Was this review helpful? Yes 1
Raleigh, NC
Top Contributor
79 reviews 79 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife told me she wanted to go somewhere warm while she was on vacation. I found a great package on Expedia for the Ritz Carlton, St. Thomas. Booked it on a Monday and we left Wednesday. From the moment you check in and walk out to the balcony and look out at the Mediterranean inspired architecture, the stress starts... More 

Was this review helpful? Yes 2
Detroit, Michigan
Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Staff is completely geared towards meeting your every need. Very attentive and extremely pleasant. Accommodations are first class and concierge services are exceptional. The restaurants available on property meet and exceed the best the Island has to offer

Was this review helpful? Yes 1
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear mrstevelockhart, I’m always especially happy to read reviews regarding our team, and thank you for taking the time to share your experience! We hope we’ll get to welcome you back to St. Thomas soon! Bernd Kuhlen General Manager More 

Lancaster, Pennsylvania
Top Contributor
71 reviews 71 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

No question this is the finest hotel on St Thomas, US Virgin Islands. I spent four days at the hotel and was very pleased with the service, position of the hotel (on the beach) and food. Staff are outstanding - polite, helpful and nothing seems to be too much trouble for them. Rooms are roomy, clean and nicely decorated just... More 

Was this review helpful? Yes 1
Massapequa, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband & I stayed at here the end of April. Cannot rave enough about the staff. They were most professional, friendly and accomodating in every way. Rooms were OK, clean but ordinary. Furniture could use some up-dating. Restaurants were very good. Club lounge was beyond what we expected, excellent. Club lounge staff is exceptional. They couldn't have been better.... More 

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STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear scooter160, Thank you for taking the time to write a review, and especially for your great compliments regarding our Ladies and Gentlemen. I agree that our team truly goes above and beyond to make each guest’s stay a special one. Lady Lynsey, our catamaran, “lives” out in Great Bay when not in use, so she was most likely on... More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

My boyfriend and I came to the Ritz to celebrate my birthday and it far exceeded my expectations. The suite had gorgeous ocean views with a wrap around terrace and was very clean. Every staff member on the property was so happy and willing to go above and beyond to make us feel welcome. The staff in the Club Lounge... More 

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STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear K S, Thank you for sharing your birthday experience! I’m happy that we could help to make it a memorable one, and one that can’t be topped! I’m always especially happy to see kind words about individual members of our team. I agree that Shirley does an exceptional job for our guests and will be sure to pass along... More 

Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at this resort went above and beyond to personalize our visit in every way you could imagine. We visited this property approximately 12 years ago and it was nice then, but the people working here now have taken it to another level and really deliver an exceptional experience. I would like to specifically recognize Marguerite, Darci, Steve, Dolly... More 

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STTRZGM, Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear chf3, Thank you for your fantastic review of our resort! I’m so pleased to see that it was our team that really stood out to you and your family. Indeed, it’s stories such as this that we strive for every single day. Thank you again, and we’re looking forward to welcoming you back to The Ritz-Carlton, St. Thomas! Sincerely,... More 

Tuscaloosa, Alabama
Contributor
17 reviews 17 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I recently stayed here for our honeymoon and were blown away with the hospitality we received. I have personally stayed at over 15 different Ritz Properties and this is by far my favorite! Our wonderful vacation began with our friendly driver, Cathy who was beyond accommodating. Cathy went out of our way to assist us and also... More 

Was this review helpful? Yes 2
STTRZGM, General Manager at The Ritz-Carlton, St. Thomas, responded to this review

Dear Lillyb0822, Wow! Thank you for the wonderful words about your vacation with us! I’m always especially happy to see the names of Ladies and Gentlemen who made your stay memorable. I will certainly pass along your compliments! Thank you again for taking the time to write a review about your experience. We can’t wait to welcome you back to... More 

Carlisle, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The Ritz Carlton, St. Thomas, May 7-11, 2015 Service - spotty at times around the pool, service at the poolside bar was a bit slow, but nothing we couldn't deal with. Every employee we encountered was friendly and eager to assist. Food - overpriced for the quality, service at the restaurants could be slow, room service breakfast arrived ahead of... More 

Was this review helpful? Yes 2
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