where do i start? when my boyfriend and i arrived at the Divi resort we were shocked to see a "run down motel with a dirty seaweed infested ocean, not to mention seaweed all over the sand as well". very sad. when we spoke to the staff nobody seemed to even want to listen to us. We were lucky to...
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Upon arrival I was a little worried about the choice of Hotel I had chosen for my vacation. I arrived after dark and my first initial assessment was a little shy of what I expected. HOWEVER in the morning my worries melted away. The view from my room was more than I expected, literally I am steps from the ocean....
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We have just returned from a week long stay at the Divi. Let me start by saying the ocean is awful not suitable for swimming the sea grass is 2 feet deep and if you chose to walk through it into the water wear shoes nothing but rocks. If you like to sit, swim or play in the ocean do...
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Sorry Divi it took me so long to write a review. My family visited the Divi on April 22nd through April 27th. Everything was wonderful. The rooms were clean, the staff jumped when you asked for something,and there were fun daily activities. The food was great and so were Curt's drinks! I have seen some of the bad staff reviews...
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Thank you, thank you, and thank you once again for such a great review of your family’s stay with us, here at Carina Bay!
It would seem that the entire family had a wonderful vacation on St. Croix and took advantage of all that we have to offer at the resort. We’re doing our best, and are all too glad...
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After 3 encounters with employees and management we high tailed it out of the motel 8 and went to the Buccaneer. The food was blah, tasteless and dry. The drinks were weak sugar water cocktail. Poor management skills with each of the 3 supervisors we encountered. Instead of acting concerned about our issues they rudely spoke with their employees and...
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First the pros: 1)We were in the newest section, nice sized room, lots of storage, new furnishings 2) The maids were very pleasant, the folks at the "Pizza shack" were very nice (pizza was very good), "Scott the Bartender" did a nice job. 3) The one tennis court that had a net was nice. 4)The casino was nice and a...
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Having reviewed your commentary on your recent stay with us, we’d like to take this opportunity to thank you for notifying us of your observations and disappoints. As a resort dedicated to providing superior customer service we are continually striving to best serve our customers. When our efforts fail to meet expectations, it is important that the matter to be...
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Spent 4 nights there. There is island time, and then there is DIVI front counter time. Holy cow it was a brutal checkin and then on the 3rd day my key didn't work and that was an hour long process. Rooms were dated too. Casino is nice and that is worth visiting, but the hotel needs some help.
Thank you for the opinion on your recent stay here at Carina Bay. I wanted to take this opportunity to address some of the commentary rendered.
We apologize for the inconvenience and frustration that you experienced while with us. Customer service is the most important issue that we in the Hospitality Industry are faced with, and one that we try...
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OK would I recommend the Divi in St. Croix? I would have to say no.
It simply isn't plush.
I know that anywhere on the Caribbean is slow but this was beyond slow. There wasn't many at the resort.
Food service was extremly slow if you didn't eat from the buffett. For example one night after we ordered our food...
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Having reviewed your commentary on your recent stay with us, we’d like to take this opportunity to thank you for notifying us of your observations. As a resort dedicated to providing superior customer service we are continually striving to best serve our customers. When our efforts fail to meet expectations, it is important that the matter to be brought to...
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We stayed in one of the one bedroom villas at the Carina Bay and had a very good experience at the resort. We are longtime Divi timeshare owners at the Divi in St. Maarten and wanted to try out the Divi in St. Croix. Though the two islands a different, we found the quieter time here an enjoyable experience. The...
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Thank you ever so much for the positive review, and we're more than thrilled that you had such a great time with us during your stay with us at Carina Bay! From accommodations, to food and watersports; it seems that you had a full vacation!
It’s wonderful to have read that you took the opportunity to explore St. Croix, and...
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I had great expectations for our stay here but this resort left a lot to be desired! It was very dirty. Our room was dirty, sticky floors, hair found in towels and wash cloths, dirty walls. Our balcony roof looked as if it was going to fall in at any moment. The beach side bathroom was very dirty and in...
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Having reviewed your commentary on your recent stay with us, we’d like to take this opportunity to thank you for notifying us of your observations. As a resort dedicated to providing superior customer service we are continually striving to best serve our customers. When our efforts fail to meet expectations, it is important that the matter to be brought to...
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562 Reviews
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