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Renaissance St. Croix Carambola Beach Resort & Spa

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PO Box 3031- Kings Hill, 00851, St. Croix
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Renaissance St. Croix Carambola Beach Resort & Spa
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Renaissance St. Croix Carambola Beach Resort & Spa
Renaissance St. Croix Carambola Beach Resort & Spa
Renaissance St. Croix Carambola Beach Resort & Spa
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663 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Renaissance St. Croix Carambola Beach Resort & Spa
See the most recent reviews
Utah, USA
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As worldwide veterans of Marriott and Renaissance properties worldwide as well as owners of two different Marriott timeshares, we had high hopes for the Renaissance Carambola. Four hours into our trip on 4/4/15, we can say we are sorely disappointed. Upon arrival, there was disorganized chaos at check in and particularly with the bellhop. No system seemed to be in... More 

Was this review helpful? Yes 2
GM_Carambola, General Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Dear ebbjd, This is certainly no way to start a vacation. With only a couple of flights daily into St. Croix, most of our guests do arrive at the same times. I have spoken with our housekeeping and front office team to ensure we are communicating to our guests either via cell phone or email when rooms will be ready.... More 

Naperville, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Totally Awesome Nautical Island Spring Break Could not have dreamed of a better beach vacation spot. The Friday night festivities were epic. The dancing was amazing. I have never seen such high quality MJ moves including the worm. I would come back here in a second. It will be sad to leave. This is pure island paradise and a great... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi Elizabeth, Let me tell You something!! Thanks for the delightful review!! Glad you had so much fun and will be among our many return guests. The Friday night music and dancing is really fun, thanks for joining in! We look forward to your return! Warm regards, Nancy W Director of Sales More 

springfield IL
2 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Exceptional Value - the rooms were laid out perfectly for a family of four. The kitchen provided great breakfasts and the scened in porch served as an outdoor living room. The pool was bigger than expected and beach was expansive. There are tons of little seating areas to lounge around the property. The grounds are well kept and beautiful. After... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Haha! Loved your review. Sounds you had a terrific time and the studio suites were perfect for your family. I hope if you return to St. Croix will stay with us and have another great vacation! Best regards, Nancy W Director of Sales More 

Nashport, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

there was one lady very very helpful she had braids and went out of her way to help worked the front desk . the view was unreal very nice , the service was unreal slow slow also the bar guy think his name was michael was the worst . bills were always wrong tried to double charge you . oh... More 

Was this review helpful? Yes
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi, Thank you for your review and letting us know what you experienced good and bad. I am looking into your experience at our bar, for which I sincerely apologize. Happy to hear our front desk team did a great job assisting you. I hope you will visit another Marriott property in the Caribbean, as they all have a distinct... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Staying here for spring break. Will be more detailed after the trip but I just have to say we are having a blast! Staff has been very friendly. The service and food quality are island style. If you're not in a hurry you will be fine. The beach is very sandy and the waves were good for the kids to... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hey there, Thank you for posting such a nice review. It is sometimes surprising at the occasionally bad review we get, but each persons perceptions are based on their individual expectations so viva la difference! Happy to hear you guys had a 'Blast" and enjoyed the local island restaurants as well as the resort activities. I hope you will join... More 

Bloomington, Illinois
Contributor
16 reviews 16 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from our stay here. We loved it. The beach was great although I was scared to death of sea urchins. The view and sunsets are amazing. We hiked the trails just about every morning to visit the tide pools. Having a kitchen in the room was great and saved us a lot of money. We drove to... More 

Was this review helpful? Yes 2
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Sounds like you had a fantastic time with us and that we were an excellent fit for what you were looking for. I'm happy to hear our staff was helpful and engaged with you during your stay. I hope you will consider another stay with us when you need to relax and distress. Warm regards, Nancy W Director of Sales More 

2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This was the absolute worst vacation of our life! Please, details are endless But understand that service, food, quality of service, room condition, staff....is the absolute worst of any island, country, state that we have visited. From the moment we checked in to the moment we had to check out early(and checked into another resort on the island) it was... More 

Was this review helpful? Yes 6
GM_Carambola, General Manager at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Dear Livetotravel411, Thank you for taking the time to share your feedback. At Renaissance Carambola Beach Resort & Spa, we strive to provide our guests with superior service and attention to detail. Please accept my sincere apology for not exceeding your expectations or meeting our goals. I would welcome the opportunity to discuss your stay personally with you. Your comments... More 

Normal, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I just left after an 8 day stay at the Renaissance Carambola. We absolutely loved the resort and the island. So much that we would like to eventually call it our home. The staff was always friendly. I can't say enough about them. We rented a vehicle and ate at many places throughout the island. We also... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi Michelle, Thank you for your terrific review. You are more than welcome to call us your home! We have many guests that visit us on a regular basis and have come to feel like we are their home away from home and we love that! So glad that you had such a great stay at the resort and enjoyed... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is a bit rustic, there is space above and below the front doors of the hotel room. The A/C is very loud and the little golf carts that speed around the hotel grounds make a noisy beeping sound when they go backwards which is a little frustrating. The beach is beautiful, not much to do on the island... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hello, I read through your review and it seems like we didn't exactly 'wow' you. Happy to hear you did love the scuba diving though. Regarding the grounds, I really am surprised they were anything but pristine, we have a large full time landscaping crew that makes sure our grounds are very clean and manicured. I hope you will consider... More 

Montreal, Canada
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

resort is well kept, clean, beautiful private beach, big rooms with useful kitchenette, average food, somewhat expensive, 30min from town, need a car to get around and explore the island, helpful staff

Was this review helpful? Yes
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Thank you for posting your review of your recent stay. I hope you returned to Montreal to some nice weather and no snow. I hope you will consider another visit! Best regards, Nancy W Director of Sales More 

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