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Renaissance St. Croix Carambola Beach Resort & Spa

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PO Box 3031- Kings Hill, 00851, St. Croix
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Renaissance St. Croix Carambola Beach Resort & Spa
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740 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Renaissance St. Croix Carambola Beach Resort & Spa
See the most recent reviews
Birmingham, Alabama
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here for 3 nights and really enjoyed the property during our stay. We were immediately upgraded to a top floor oceanfront room during check-in...which was very much appreciated. The rooms are spacious and have just about everything you need. There were a few signs of wear and tear, but it did not affect our trip... More 

Was this review helpful? Yes 4
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hello, Thank you for posting a review of what sounds like a great trip. I'm so sorry to hear that the problems you encountered with additional charges being added to your bill had to mar the whole experience. I'm happy it was straightened out for you, but it's a shame that it had to be an issue at all. All... More 

Dover, nj
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

First let me say that the rooms are fantastic and the beach is stunning!!!!! TIP: there is no Verizon cell service anywhere on the Island, ONLY AT&T. Get a GO phone at home and save several hours trying to get one in St Croix. Also, very few places take AmEx, so you can leave home without it! The WIFI works... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi Carrie, Thank you for your detailed review of your recent, less than stellar stay with us. Doesn't sound like too many things worked out for you. I apologize on behalf of our team and wish that you would have enjoyed your stay with us. I think you would be happier in a destination with a little more action and... More 

Vail, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I loved the island style of service and the beach front view from the restaurant is awesome! I loved being able to hear the ocean as I sipped cocktails, dined and enjoyed my company. The island drums really made the entire experience for us. I highly recommend going but make sure you leave room in your suit case to bring... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hello, You're right you can't beat the Deluxe Beachfront rooms. But you can actually hear the beautiful sounds of the ocean in most of our guestrooms. It's just the way the property is laid out. Thanks for your feedback, we appreciate it! Sounds like you had an excellent time. Warm regards, Nancy W Director of Sales More 

Texas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is secluded from the rest of the island, and the property is small. Come here for rest and relaxation. The party is elsewhere. The hotel staff this trip has also been amazing. Not sure what happened since last June, but everyone on the property we've met truly seems happy to be here. Last year wasn't bad, but this... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hello there, Thanks for posting a review and for your return stay with us! Your feedback is critical for us and I am so happy that you experienced better service and engagement from our team. I think it comes from our excellent and caring management as well as the fact that we are running much higher occupancies and most of... More 

Long Island, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I just returned home from a weeks stay for our honeymoon. We were extremely pleased by the pleasant and helpful staff, clean and quiet beach as well as the relaxing pool. Awesome stay!!

Was this review helpful? Yes
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi Karyn, Thank you for choosing our beautiful resort for your Honeymoon! It sounds like you had a wonderful time and enjoyed your special stay. Congratulations as well! Warm regards, Nancy W Director of Sales More 

Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Beautiful resort with individual villas with large bathrooms, kitchenette and screened in porch. The service was wonderful except for our maid service being a little slack and not cleaning our room until 5pm one day. The poolside restaurant is great too. Loved our stay here.

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi Missy, Thank you for posting your review, we appreciate your feedback! Glad to hear that everything went well except for a small housekeeping issue. Best regards, Nancy W Director of Sales More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

I just returned from getting married at the Carambola and my husband and I are beyond thrilled with the experience we had! Firstly, the hotel is absolutely gorgeous. We loved that it isn't a high rise, but instead is a cluster of two story buildings with 6 rooms each. It was less hotel-like and more relaxing. The hotel itself is... More 

Was this review helpful? Yes
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi Becky, Thank you so much for your delightful review of your recent stay with us and big congratulations! So glad to hear that we were a perfect fit for wedding, reception and honeymoon. The perfect Destination Wedding! I hope you will consider coming back next year to celebrate your first anniversary. Thank you again for your lovely comments. Warmly,... More 

Crystal Springs, Mississippi
Level Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Last year we were angry with Carambola as we have not received any rewards points. We still haven't received any rewards. It's very confusing. We met other clients with similar rewards probs. So we gave up. We did have 70,000+ miles with American so our flights were free. Carambola is looking really good. Our suite in building 3 oceanview was... More 

Was this review helpful? Yes 2
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hello, Thank you for posting a great review of your 5th stay with us! We appreciate your loyalty! I am concerned that you haven't received your reward points and would like to assist you to make sure you do get them. Can you call me at my office when you have a moment and I'll get your information and follow... More 

Yonkers, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This secluded getaway is not for the fun hearted looking for a party. Absolutley fabulous for, quite, sunning on the beach, snorkelling, and scooba diving. Ocean View villas/suites, are nice, but really rustic if that is your taste. Took my wife over for a day/evening from Puerto Rico, found a great local resturant venue for an evening out, and came... More 

Was this review helpful? Yes
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi, We appreciate your posting a review and letting us know of your feedback on your getaway. Sounds there was some good and some not so good. A lot of our guests do appreciate our laid back ambience, but there is plenty to do at the resort and on the island. There are a myriad of Marriott properties that might... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not impressed with The Renaissance at all. While the food was decent and staff very friendly, the facilities and grounds were not what I would expect from a Marriott Hotel. One of the rooms occupied by friends had plumbing issues and they had to be relocated to another room. After two days their room keys stopped working not once, but... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi, Thank you for posting the review of your recent stay. It sounds like we weren't a good fit for you and what you were looking for. We actually do describe our rooms as having a kitchenette, not a full kitchen. I hope you will consider a stay at one of the other many amazing Renaissance and Marriott properties that... More 

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