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Renaissance St. Croix Carambola Beach Resort & Spa

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PO Box 3031- Kings Hill, 00851, St. Croix
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Renaissance St. Croix Carambola Beach Resort & Spa
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Renaissance St. Croix Carambola Beach Resort & Spa
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737 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minneapolis, Minnesota
Top Contributor
198 reviews 198 reviews
17 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Let me just get the bad out of the way first. We did have a lot of problem getting our bags brought to our room; indeed, after three phone calls and two hours we just went and got them ourselves. A quick complaint to the manager resulted in two free drinks and free breakfast for our troubles, so I do... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were recommended to the restaurant there, so had high expectations. The service was slow and my dinner was only average. My cousin's salmon wasn't great either. She didn't even finish her dinner. I don't recall the waitress coming back to ask how our meals were or if we needed anything else. Not a place I'd return to for dinner... More 

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Dallas, Texas
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Three nights in the Marriott Renaissance, and all I can say is wow! This is a little piece of paradise on St Croix. We came here as part of split tour (we stayed first at the Tamarind Reef and it was great) but this is over the top. Classic high end resort. The beach is perfect with great sound and... More 

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Venice, Florida
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 days ago NEW

The first thing to remind anyone traveling to the islands, is leave your watch behind. Service is slower everywhere, it's cultural not insulting. If you can get that mind set and relax, you will have a great time. The location of this resort is absolutely breathtaking each time you see it. There is no central hotel you stay in, each... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Let me begin by saying we are platnium preferred members of Marriott and spent over 200,000 points to stay here for a week..... What a mistake! I agree with the other reviews regarding the unattentive slow wait staff. We waiting 30min for 2 yogurt parfaits one morning and had to ask 2-3 times for a cup of coffee. The pirates... More 

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Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hello, I'm sincerely sorry for all the issues you have encountered on your trip. I have spoken to our General Manager regarding your concerns and advised that he is working with you on addressing them with you. Warmly, Nancy W. Director of Sales More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

We had a fantastic stay. Three things made this a standout. The beach, The nightly live music, and the staff. I guess a fourth would be the low key vibe. The beach is one of the best, clean and uncrowded. The music was current pop to oldies with dancing. The staff never intruded but was also helpful. Our waitress was... More 

Was this review helpful? Yes 2
Chicago
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just returned from a 5 day stay at the Carambola Resort. The staff were attentive, remembered how you liked your breakfast in the morning and drinks at night. We had multiple staff from the resort and not all were employed for the same length of time so somebody has taken some time in bringing the new staff up on customer... More 

Was this review helpful? Yes 1
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi, Thank you for leaving us a review of your recent stay. We appreciate your feedback and are very happy that you had such a great time and were able to take advantage of our wonderful scuba diving with Sweet Bottom. Looks like you are from Chicago, please contact us when you would like to bring a group down from... More 

Birmingham, Alabama
Top Contributor
84 reviews 84 reviews
17 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here for 3 nights and really enjoyed the property during our stay. We were immediately upgraded to a top floor oceanfront room during check-in...which was very much appreciated. The rooms are spacious and have just about everything you need. There were a few signs of wear and tear, but it did not affect our trip... More 

Was this review helpful? Yes 3
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hello, Thank you for posting a review of what sounds like a great trip. I'm so sorry to hear that the problems you encountered with additional charges being added to your bill had to mar the whole experience. I'm happy it was straightened out for you, but it's a shame that it had to be an issue at all. All... More 

Dover, nj
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

First let me say that the rooms are fantastic and the beach is stunning!!!!! TIP: there is no Verizon cell service anywhere on the Island, ONLY AT&T. Get a GO phone at home and save several hours trying to get one in St Croix. Also, very few places take AmEx, so you can leave home without it! The WIFI works... More 

Was this review helpful? Yes
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hi Carrie, Thank you for your detailed review of your recent, less than stellar stay with us. Doesn't sound like too many things worked out for you. I apologize on behalf of our team and wish that you would have enjoyed your stay with us. I think you would be happier in a destination with a little more action and... More 

Vail, Colorado
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I loved the island style of service and the beach front view from the restaurant is awesome! I loved being able to hear the ocean as I sipped cocktails, dined and enjoyed my company. The island drums really made the entire experience for us. I highly recommend going but make sure you leave room in your suit case to bring... More 

Was this review helpful? Yes
Nancy W, Director of Sales at Renaissance St. Croix Carambola Beach Resort & Spa, responded to this review

Hello, You're right you can't beat the Deluxe Beachfront rooms. But you can actually hear the beautiful sounds of the ocean in most of our guestrooms. It's just the way the property is laid out. Thanks for your feedback, we appreciate it! Sounds like you had an excellent time. Warm regards, Nancy W Director of Sales More 

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