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West Bay Club

Travelers' Choice award winner
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Lower Bight | Grace Bay, Providenciales
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3rd Night FREE
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West Bay Club
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West Bay Club
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635 reviews from our community

Traveler rating
    473
    125
    25
    3
    9
See reviews for
158
375
10
8
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
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  • English first
  • Portuguese first
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English first
  • All months
    (635)
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    (185)
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    (111)
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New York City, New York
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I think the property is beautiful. The problem is there is no now regulating the pool or at least for the time i was there. One kid was running and jumping for an hour and almost collided with me while doing my laps. The property is beautiful but not enough surveillance of pool area letting kids go out of control..... More 

Was this review helpful? Yes 6
virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We returned to the West Bay Club for the 2nd year in a row the first week of March, and cannot say enough about how much we love this resort. This was our 7th trip to Turks & Caicos, so obviously Provo has become our family's favorite island destination. The staff at West Bay is top notch. Wellington was always... More 

Was this review helpful? Yes 7
Nic Y, Guest Relations Manager at West Bay Club, responded to this review

Thank you, sunscreen, for this lovely and thoughtful review! We take great pride in having assembled a staff who always go the extra mile to ensure each guest has an amazing vacation experience. We'll be please to pass along your praises, and let them know to keep up the great work! From the beach, to our restaurants, to the fantastic... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had an amazing and relaxing time on my own at the West Bay Club. The staff was excellent and made me feel at home. Special thanks to Sean, Nando and Steeve. Wish I could remember more names to mention them here. Really satisfied with staff and hotel accommodations.

Was this review helpful? Yes 2
Nic Y, Guest Relations Manager at West Bay Club, responded to this review

Thank you for this kind review espe132, we're delighted to hear that you enjoyed your stay at West Bay Club! Our team always strives to go the extra mile to ensure our guests have an excellent experience, and we'll be pleased to pass your compliments along to the entire staff to let them know they've succeeded in that mission! We... More 

Louisiana
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I just spent an amazing week in Provo earlier this month. We found a great deal on orbitz but realized we could have called the resort directly and probably received the same deal if not better. What an awesome trip! We landed, rented a car and drove up to West Bay Club. We parked in the parking... More 

Was this review helpful? Yes 10
Nic Y, Guest Relations Manager at West Bay Club, responded to this review

Thank you for this kind and thoughtful review, nikkil26. People are often surprised at how much there is to see and do on Providenciales--and it sounds like you experienced much of it! Visiting the puppies at Potcake Place is one of our favorite activities, but it's always nice to spend a relaxing day at West Bay Club's spacious beach, too.... More 

Santa Monica, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and made our first trip to the Caribbean for my 50th birthday last December. We chose the West Bay Club because it seemed to promise the type of relaxed, romantic setting we needed after a grueling year. We were not disappointed. Centrally located on Grace Bay the club featured stunning views of the water and the beach. Our... More 

Was this review helpful? Yes 2
Nic Y, Guest Relations Manager at West Bay Club, responded to this review

Doublepunk, thank you very much for this thoughtful review. We're happy to hear that we delivered the relaxing, romantic vacation that you were looking for--both in the resort and our restaurant. Please accept our apologies for any service that you or your wife received that was less than perfect -- we always strive to deliver all of our guests superlative... More 

2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I just got back from a 6-day stay @ West Bay Club with my mom and loved it! I would 100% come back to Turks and Caicos and stay here again. THE PEOPLE: The people at the hotel are SO friendly! Everyone we interacted with was so happy and genuinely excited to help you have a great trip. On Tuesdays,... More 

Was this review helpful? Yes 5
Nic Y, Guest Relations Manager at West Bay Club, responded to this review

Kate R, thank you for this glowing and thoughtful review! We're happy to hear you enjoyed your all-around experience at West Bay Club. From your suite, to the beach, to Fish Fry and snorkeling outside of the resort, it sounds like you really made the most of your 6-day visit. We look forward to welcoming you back again in the... More 

Markham, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

amazing amazing amazing beach, the sand is similar to Tahiti!! The incredible focus by Islanders and staff on conservation and preservation is inspiring. A group of schoolkids were practicing Hobe cat safety and they saw an abandoned plastic blow up floatie heading towards the reef ....and they went into action and got that garbage out of the water asap! Loved... More 

Was this review helpful? Yes 2
Nic Y, Guest Relations Manager at West Bay Club, responded to this review

BethJM, thank you for your kind words, we're happy to hear you enjoyed your visit to West Bay Club! Turks & Caicos Islanders are often said to be the most welcoming and hospitable hosts in the Caribbean--we're so glad you were able to experience this first-hand with the return of your purse. We look forward to welcoming you back again! More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

Absolutely the best for a fun, relaxation and great staff! These condos are far superior than staying in a hotel. The beach is like walking on white sugar. And the design of the complex is so fitting that I wish I owned one of them for future trips! There was a small group of business sales people and even then... More 

Was this review helpful? Yes 1
Nic Y, Guest Relations Manager at West Bay Club, responded to this review

KPS2029, we're glad to hear that your getaway to West Bay Club was just the mix of relaxation and fun that you were looking for, and thank you for your review. As a boutique resort, we're happy to be able to offer our guests both extraordinary service and the perfect ambiance to unwind. On behalf of the entire team, we... More 

Vancouver
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 15, 2015

It was hard to tear myself away from my spacious suite, but I did manage to waddle just a few metres from the well-appointed complex to the powdery sand beach and turquoise, translucent sea. If you're within eye distance, the staff regularly deliver all things chilled, from watermelon wedges to sorbet to Evian spritzers. And it was hard to tear... More 

Was this review helpful? Yes 1
Nic Y, Guest Relations Manager at West Bay Club, responded to this review

Janevm, thank you so much for this "cool" review--we're happy to hear you enjoyed your stay. With so many of our guests escaping frigid temperatures in the north this winter, West Bay Club is often a place to "chill out" and "thaw out" all at once. Whichever you prefer, we look forward to welcoming you back soon! More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015 via mobile

We were scheduled to stay at another resort however they did not have our reservations. We made an online reservation at West Bay and took a cab over. They were most welcoming. Wellington is great and a wonderful source of information for restaurants and things to do. The beach staff are so friendly and helpful. The beach is much wider... More 

Was this review helpful? Yes 2
Nic Y, Guest Relations Manager at West Bay Club, responded to this review

Ancollin, we’re so thrilled we were able to step in and assist in making your vacation to the lovely Turks & Caicos Islands the wonderful experience you deserve! We’d be pleased to welcome you back again, and we’ll gladly be here at your service upon your next visit. More 

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