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The Ritz-Carlton Grand Cayman

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West Bay Road | PO Box 32348, Seven Mile Beach, Grand Cayman
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The Ritz-Carlton Grand Cayman
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The Ritz-Carlton Grand Cayman
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1,760 reviews from our community

Traveler rating
    1,310
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    111
    36
    16
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496
787
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Greenville, South Carolina
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just spent five days at the Ritz for 4/29-5/3. This is by far the best hotel I have ever stayed at. Staff was beyond friendly and would do about anything to accommodate you. Nice beach, great restaurants, comfortable rooms, etc... It is a little pricey so be prepared, but it was worth every dime! Kudos to the Ritz for... More 

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Houston, Tx
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We decided to try the Ritz after being loyal Rosewood and Four Seasons patrons. While the beach is beautiful the hotel is nice, nothing ultra luxurious. Your typical hotel room. For 800 plus a night the service is good but not exceptional. Breakfast is very good and lunch is also great at Bar Jack. Dinner at Andiamo was sub par.... More 

Was this review helpful? Yes 2
Marc_Langevin, General Manager at The Ritz-Carlton Grand Cayman, responded to this review

Dear Sophiedee, Thank you for sharing your recent experience with the TripAdvisor community. I was saddened to hear that your overall experience did not meet your expectations of a Ritz-Carlton resort. I would welcome the opportunity to further discuss your visit and observations with you personally. Please contact me directly at 345-815-6006. Sincerely, Marc Langevin General Manager More 

Glasgow, UK
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was the first time my partner and I have stayed at a Ritz Carlton. We spent a few nights at the atrociously over-priced, yet poorly serviced hotel Atlantis in Nassau before venturing to Grand Cayman. We had high hopes for the hotel and the service levels. We were bit disappointed. This is the first time I have given a... More 

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California
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

By this I mean excellent service, friendly attentive staff, clean pretty rooms. I am here for a business conference so not paying for it myself, and not sure I would. The extra fees can kill you. Just to offer a few rooms tips: I booked an ocean front and called a number of times to request a certain location and... More 

Was this review helpful? Yes 1
Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Ritz Carton Grand Cayman and also hosted our wedding and reception there. Overall the entire experience was phenomenal!! From the moment we arrived we felt pampered and relaxed. We stayed in the Blue Tip Suite on the 5th floor. The room was plenty big and beautifully furnished. The room overlooked the golf course and was away... More 

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Atlanta
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our second visit to this Ritz property. 15 Minute cab ride from the airport. Within walking distance to grocery, liquor store, and multiple restaurant/bars. Long walk to Camana Bay, for great shopping and restaurants. Multiple onsite dining options. The Sunday brunch is a must ($75 per person) expensive but delicious. On site restaurants are very expensive, we opted to do... More 

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Auburn, Massachusetts
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Attended a business award conference. The service by every employee was fantastic. Not only performing their duties but taking the time to get to know you and making sure all our needs were taken care of. I read lots of negative reviews about the walk to beach from buildings across street. We did think it was too far or a... More 

Was this review helpful? Yes 1
Niagara Falls NY
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Truly outstanding facility and staff. It was perfect. The add on charges were a surprise but could not detract from the wonderful experience. Staff in Club Lounge was extra special. A server mentioned he went through eleven interviews before being offered a job.

Was this review helpful? Yes 2
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The property is nice, but quite large so it does not have a very exclusive feel to it. We unknowingly went during the US school holidays, and it was very crowded with loads of families. As a result, the service suffered (very slow, and orders and requests were forgotten) and it was hard to get decent spots on the very... More 

Was this review helpful? Yes 1
Marc_Langevin, General Manager at The Ritz-Carlton Grand Cayman, responded to this review

Dear KK12321, Thank you for taking the time to share your recent experience with the TripAdvisor community. I was disappointed to learn that we failed to meet your overall expectations while enjoying your holiday getaway. I would welcome the opportunity to discuss this further with you. Please contact me at your convenience at 345-815-6006. I look forward to speaking with... More 

New York, New York, United States
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a terrific five night stay at the Ritz-Carlton Grand Cayman that was highlighted by our experience in the Club Lounge. We were warmly welcomed by Holly and she and the other concierges in the Club Lounge including Celeste, Collin and Kalpita were always friendly and helpful. The other staff in the Club Lounge were also wonderful including Unni... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Bar Jack(13)
  • Resort fee(12)
  • Very nice(11)
  • Breakfast buffet(5)
  • Would highly recommend(4)
  • View rooms(3)
  • Ocean front room(3)
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