We came to celebrate our 12th wedding anniversary, HUGE mistake. Upon arrival the first room we checked into had huge yellow stains on duvet which resembled urine. Second room they sent us to had rotting food in mini-bar which made the room smell like 1000 dead rodents. The third room (yes 3rd room!!) light fixtures in bathroom did not work....
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Stayed at the Westin on 7-mile Beach the last week in January of 2012. The hotel rooms were nice, very comfy beds. Everything was clean, nice pool & hot tubs, swim up bar, Great shops in the restaurant lobby. All staff were very friendly & attentive...service was spectacular! Everything we ate on the resort was delicious. The only reason I...
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Our goal was to relax on a beautiful beach, enjoy some warm ocean water and walks on the beach for a week. This resort was ideal for that purpose. We would recommend this property to friends. First, the beach was beautiful, the water was clear and warm. The beach is several miles long and great for long walks or runs,...
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Thank you very much for your kind review of the Westin Casuarina Resort & Spa, Grand Cayman and for taking the time to highlight all the features that made your stay so positive. With our renovations that are in process, we are confident that we will not only meet, but exceed our guests expectations at every turn and we hope...
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Our family spent one day/night here as our condo on the island was being readied. Anyone who tells you this place is acceptable has a very low standard. Building is beat up, carpets are stained, rooms lack the "Westin" touches, food tastes like it came out of a frozen box, wireless was broken, staff was indifferent. Sure the beach is...
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We appreciate your loyalty to the brand and would like to share that we are committed to providing the experience that Westin is known for. The level of comfort, service and amenities we provide our guests is of the utmost importance to us, which is why we are in the process of completing a number of extensive renovations. Your feedback...
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We really enjoyed our stay, although we were given one of the few rooms without a balcony. We did ask for a change but were told no other room was available. The hotel and room were very clean and satisfactory. The pool area was gorgeous although the water was not heated and a bit cool when initially entering. The beach...
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Lined by the willowy Casuarina trees, we're delighted that you enjoyed the natural shade that they offer from our prime spot on Seven Mile Beach. We've just recently completed renovating the pool area and we're glad you liked it! In the future, please don't hesitate to let our staff know if the temperature may need adjusting and we'll do what...
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I wasn't sure if I should make this review a good one or a bad one. On the one side, the beach at this resort is really beautiful ...long and super clean, really white sand, beautiful blue ocean...exotic marine life and lots of fun water activities. The hotel is also quiet, very safe, and close to the airport. As a...
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We are disappointed if you did not receive the prompt service you expected and we sincerely regret any inconvenience you may have experienced. We strive to deliver the highest level of service and hospitality to each of our guests and it seems we missed several opportunities to do so. We are working on a number of upgrades to our resort...
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Immediately upon arrival we realized we had made a mistake. Simply put, this "resort" isn't very nice. The furniture and decor in the rooms is more like what you would expect from a cheap hotel. The beach is beautiful however the hotel pool isn't anything to write home about. On top of the lousy accomodations, the service is pretty lame....
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Management is always available to our guests for any concerns that may arise and we regret that we didn't have the opportunity to improve your experience. Thank you for taking the time to share your point of view with us.
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While I read reviews before arriving, I really was shocked when we checked in to the hotel. The lobby looks like a Holiday Inn (not what you would expect for the prices), the room and hallways smell of chemicals (my child could not stop sneezing and itching from the moment we got to the room), the air conditioning did not...
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It is disappointing to learn that we did not meet your expectations. Had we known about these difficulties during your time with us we would have been more than happy to address any concerns and we would have worked to ensure that you were provided with the best accommodations possible. We regret any inconvenience you may have experienced during your...
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This is the third time I've tried to write this review without it being "poofed", so I'll have to be brief.
Check-in and check-out - just fine. Remember, you're on island time. Relax - you're on vacation. That seems to be the theme of the front door and front desk staff, so go with it.
Ocean/pool front room - great...
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We appreciate your taking the time to review our resort. It is great to hear that you enjoyed the relaxing atmosphere, our many dining options, and were able to visit local hot spots. Thank you for your feedback about our accommodations. We hope to have the opportunity to welcome you back soon.
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My husband and I are in our early 30's and this was our first trip to Grand Cayman. I read the reviews before going to this property so I was not expecting great things. We were mainly interested in relaxing on a nice beach so I was not too disappointed.
Yes there is a $15 a day for internet and...
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Thank you for your review of our resort. We are happy to hear that you enjoyed relaxing on beautiful Seven Mile Beach. We are completing numerous upgrades to the resort at this time and we do appreciate your patience during the transition. Thank you for choosing our resort for your first trip to Grand Cayman. We hope to have the...
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