I was initially concerned with booking this hotel because I read previous comments, but it was fine, really how much time do you spend in the hotel room! Housekeeping didn't tend to do a wonderful room unless you were sitting on the balconey--so no tips for her. Room generally wasn't vacuumed or the mirrors cleaned. New towels were brought daily...
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Dear Candace B,
Thank you for sharing your comments. I am happy that you decided to stay with us and you had a memorable family vacation. Davina is an amazing associate and guest satisfaction is her motto. I will share your comments with her as I am sure she will be pleased to know that you were satisfied with her...
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Had a great time in Grand Cayman at the Marriott hotel. The staff were very friendly and helpful, the hotel was in a great location (convenient to get to restaurants and the airport), and the sights were breathtaking. The best parts of staying here is that there is always a lounge chair available on the beach and an umbrella to...
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Dear Salw15,
Thank you for sharing your feedback. I am happy that you enjoyed snorkeling right off the property by our artificial Reef Balls. This convenient activity provides a memorable experience for both kids and adults and a wonderful sight-see. We are always looking for ways to enhance our guests’ satisfaction. I am delighted to know that you find pleasure...
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The hotel was nicely situated on 7 mile beach. I would rate the hotel as above average (no, it's not the Ritz Carlton but the facility is well maintained). What really made this hotel though was the staff. Service was exceptional from the time we were greeted at the door by Ceasar right down to the housekeeping staff. Everyone was...
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Dear Jnoullet,
We appreciate and value your kind feedback. Your comments encourage us to continue strive in delivering exceptional service. It is a true pleasure to know that our staff continues to please our guests and exceed their expectations. I am grateful to have such an amazing team and they always make us proud. Our pool might not be the...
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My sister and I spent one glorious week at this resort! The hotel is beautiful, immaculately kept with all wonderful restaurants, a terrific pool, beautiful lagoon and a beach that is above and beyond spectacular! But, the shining stars in our week were the people! From the front desk the moment we arrived to the beach, to the pool, the...
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Dear Lamahalo,
We value your kind feedback about your stay with us. It is a pleasure knowing that you had the best vacation ever. We are committed to serve and provide exceptional service to our entire guest. I am sure that the associate names that you have highlighted will be very happy to know that have they exceeded your expectations,...
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Our stay at The Marriott was lovely. The service we received was very good. Paula at the front desk was wonderful. She surprised us with a lovely champagne and strawberry tray for our anniversary! Brando, one of the bellmen was a genuinely lovely person. He was a standout of the property. He and Paula helped to make our stay great....
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Dear Caribmama,
Thank you for sharing your feedback. I am happy that you were pleased with our service especially from the associate names that you have mentioned. We aim in making each guest experience unique. Remembering your breakfast order is just another way of showing how much we pay attention to details and we care. We appreciate your comments and...
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When looking up potential properties for my next vacation trip, I always tend to skip over those reviews that spend "too much time" talking about how helpful the staff was and not enough time about the property itself. Strangely enough however, I'm going to have to write exactly one of those reviews....
Lets start by saying that we booked our...
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Dear Txgerman1,
Thank you for sharing your feedback and praising the associates. We are committed and eager to please our valued guest and our friendly and professional staff will go above and beyond to ensure that each guest leaves our property satisfied. It was pleasure serving you and looking forward to welcome you back.
Sincerely,
Ingrid Chaves
Director of Rooms...
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the room was lovely. The beach was beautiful and I loved the chair/tables anchored in the water. There were 2 nights they would not let us on the beach because of the convention and one night they invited us to stay in our room - 20% discount on room service. Next time I book a vacation anywhere, I will ask...
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Dear Karen S,
Thank you for sharing your feedback. We value the comfort of our guest and I am delighted to know that you were satisfied with our spacious and beautiful guest rooms. I am also happy that you enjoyed relaxing on our breathtaking beach. The view is spectacular and our guest finds pleasure in its blue warm clear waters....
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As a frequenter of Marriott hotels, I found this hotel to be below standards. The cost is lower than most of the 7 mile beach hotels, but if I were to go back, I would spend the extra money to stay elsewhere. I am surprised by all of the positive reviews.
I didn't find the service particularly attentive. I often...
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Dear Laur993
I regret that we were not able to meet your expectations, and I am sorry for the situation you encountered with your room. We have taken the necessary precautionary measure to avoid this from happening to our future guests. Rest assured that it is our priority that our guests have a memorable and enjoyable stay, and we hope...
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The Marriott is nice - but for a Marriott is below average. On the plus side, it has nice common space and beach/pool area. The rooms are average but not great. It is not a great value.
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Dear Garveyc
Thank you for sharing your feedback. I am happy to know that you were pleased with our common space and beach/pool area. We appreciate your comments and hope you will give another opportunity to serve you again.
Sincerely,
Ingrid Chaves
Director of Rooms Operations
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This property has a lot going for it beginning with it's location on 7-mile beach. White sandy beach with unbelievable aqua blue clear water can't be described adequately in words or even pictures. Simply stunning and this Marriott property makes the most of it, particularly if you have one of the back ocean facing rooms. The service is superb. Friendly...
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Dear Sharon R,
We appreciate you sharing your feedback about your stay at our Resort. I am very pleased to hear that you had a superb stay and you were satisfied with the service provided. I agree with you 100%, the friendliness and professionalism of the staff is one of the best on island. Our ocean front rooms area absolutely...
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