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Alegria

2 Beacon Hill Road, Simpson Bay, St. Maarten-St. Martin
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1 room 1 adult
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Alegria
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79 Reviews from our TripAdvisor Community

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Ontario's Highlands, Canada
Level Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The staff at reception were extremely friendly, accommodating and helpful anytime we went by or needed anything, and the room was awesome. Comfortable, clean, huge and well equipped....the bed & the linens were particularly amazing...so nice that if they had room service you wouldn't want to go out sometimes! The location is great...so close to the airport and Maho Beach...and... More 

Helpful?
1 Thank 2RoamingGnomies
Karen H, General Manager at Alegria, responded to this review

Dear Roaming Gnomies, Thank you for taking the time to complete the online survey of the facilities and services following your stay at Alegria, we really appreciate your feedback and great comments regarding the Front Desk staff, the room and its location. I have taken the liberty of sharing your comments regarding the hallways and elevators with our Housekeeping Team... More 

Battle Creek, Michigan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Just returned from cruise and stayed here for 2 nights. Looks really nice but underneath it all is disrepair. No water on morning we left (6:00 am). Granite countertops but drains are broken and there are no hair dryers. No automatic door openers which is a necessary for luggage carriers and something most hotels would consider a necessity. The cheap... More 

Helpful?
1 Thank sallie m
Karen H, General Manager at Alegria, responded to this review

Dear Sallie, Thank you for taking to time to respond to the online survey regarding your recent stay at Alegria On behalf of the entire Team, please accept our sincere apologies for having fallen short of your expectations. Unfortunately, our main water pump was down the morning or your departure and caused the water to be temporarily interrupted. Nonetheless, our... More 

Travelers are raving about these Simpson Bay hotels

Henryetta, Oklahoma
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The Alegria has made a number of changes over the past two years. The staff is wonderful and always willing to take care of your needs. It's like coming home each year we have been there. If you stayed there before it changed to Alegria you will be in for a big surprise. New paint, new drapes, new furniture, added... More 

Helpful?
Thank CheCheBoFumbe
alegriasxm1, Guest Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for your great review of your stay at Alegria. We are happy to hear that your stay with us was wonderful. At Alegria, we stand committed to our guest and their satisfaction and are constantly looking for new ways to enhance the guest experience and our hotel. I will share your nice comments about our staff... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I just spent 3 days on the island and stayed at this great hotel. We booked it for it's proximity to Maho Beach to watch the planes land at SXM. We walked from the airport to the hotel and were greeted by friendly staff and a glass of champagne. The room was nice and had a beautiful... More 

Helpful?
Thank Andrew L
alegriasxm1, Guest Relations Manager at Alegria, responded to this review

Dear Guest Thank you for taking the time to submit your feedback of your stay with us. We are elated to hear that how much you enjoyed your stay here. The staff and I look forward to welcoming you back on your next visit. Warm regards, More 

Washington DC, District of Columbia
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in Maho, it's a great location if you want to be close to the airport and Maho Beach. Loved Maho beach it's a great place to watch planes take off and land. I think the hotel is in the middle of renovations. Our room was clean and I loved the high ceilings. The temperature control was like... More 

Helpful?
Thank Hannah Y
Karen H, General Manager at Alegria, responded to this review

Dear Hannah, Thank you for completing the online survey following your stay at Alegria in St. Maarten. We really appreciate your feedback as it helps us to continuously improve the amenities and services we offer our guests. You will be happy to know that the upgrading and remodeling of the Sunset Beach Bar & Refuge will be completed at the... More 

London, Ohio, United States
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The resort has been painted and has had some updates. The staff has been friendly and helpful, which is a great improvement from a few years back. We checked in and had no hot water in shower as valve had went bad. Maintenance was responsive and corrected the issue. The washing machine worked in our room however the dryer was... More 

Helpful?
Thank Keith L
Karen H, General Manager at Alegria, responded to this review

Dear Keith, Thank you for taking the time to respond to the online questionnaire, we really appreciate your comments as they enable us to continuously improve the amenities and services we provide to our guests. The renovations of the rooms have been well received and all of our guests are happy with the improvements that have been made since last... More 

London
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First off the hotel is in Maho, not Simpson Bay! Don't get confused by the address. We had a superior room, which was twice the size of the normal ones and it was worth the extra. Be very careful when booking a normal room as many have balconies in the shade or with very restricted views and you could be... More 

Helpful?
1 Thank Delory123
Karen H, General Manager at Alegria, responded to this review

Dear Guest, Thank you for taking the time to rate our resort and the detailed comments, there are very helpful for us and will allow us to further improve our services. The location of our hotel in indeed a little confusing, we are actually located in Beacon Hill which is adjacent to Maho Beach, for some strange reason, Google keeps... More 

Durham, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I saw the great reviews prior to visiting and was majorly disappointed once I arrived. they were overbooked and must have placed us in the worse room. the shower had hair in it. there was mold in some of the fixtures. tiles outside the door were missing. the bed squeaked and their was a horrendous view of rusted trailer as... More 

Helpful?
1 Thank tdmurphync
Karen H, General Manager at Alegria, responded to this review

Dear Guest, On behalf of our entire team, please accept our sincere apologies for not having met your expectations. We strive to provide excellent service to all of our guests and are sorry to hear that we fell short this time. We would appreciate it if you could assist us by providing us the room number you staying in as... More 

Selinsgrove, Pennsylvania
Level Contributor
15 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

The room was basically a small apartment. It had an open floor plan with a living room area, dining area, and a full kitchen complete with a refrigerator, range, microwave, oven, and dish washer. There were 4 sliding glass doors that opened to the ocean view. Additionally, it had 1.5 bathrooms with a spacious shower and a small washer/dryer. There... More 

Helpful?
Thank pilotbob256
Karen H, General Manager at Alegria, responded to this review

Dear Bob, Thank you for your excellent review and comments regarding your recent stay at the Alegria Resort. Your feedback is much appreciated and I have taken the liberty of sharing you review with our entire team. It is always a pleasure to read that our guests enjoyed their stay with us. We look forward to welcoming you back to... More 

Long Island NY
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 6, 2016

Spent most of the week between Christmas and New Years Eve at the Alegria. Having been a 20+ year patron of the Caravanserai, I am pleased to see that the Alegria has retained many of the former employees who know the island and the resort business as a second nature. It is quiet, has the cleanest rooms, and is more... More 

Helpful?
2 Thank edward w
alegriasxm1, Guest Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for taking the time to review your stay at Alegria. I am happy that you have enjoyed your visit with us. Thank you for kind remarks about our staff which I will share with them. Indeed our team members love to be helpful and will often times will go beyond the call of duty to ensure... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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