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Alegria

2 Beacon Hill Road, Simpson Bay, St Maarten-St Martin
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Alegria
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Alegria
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34 Reviews from our TripAdvisor Community

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Traveler rating
    8
    14
    3
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    3
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5
19
3
Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
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  • Japanese first
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  • All months
    (34)
  • Mar-May only
    (18)
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Waterdown, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed in the double king suite - awesome suite, great view, close to Maho beach and restaurants. Room was clean and property was well groomed with great views. Staff were friendly and accommodating. Recommend this hotel.

Was this review helpful? Yes
alegriasxm1, Guest Relations Manager at Alegria, responded to this review

Dear Guest, I am happy that you enjoyed your time here at our hotel. We strive in every way possible to make our guest as comfortable as possible. Thanks for staying with us. We truly appreciate your business and look forward to your next visit with us. Kind regards, More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is exactly what i was looking for ...And Roselina's customer service was excellent .I was iffy on staying here but she sold me on it. 100 thumbs up!!! I'll be visiting again very soon!!! Cant wait

Was this review helpful? Yes 1
milesperhour5, Guest Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for your review of our hotel and for acknowledging Roselina's efforts. Our staff members are dedicated to the resort and it's guest and will go above the call of duty to ensure customers satisfaction. We will share your kind remarks with Roselina so she knows that her efforts was appreciated. Thanks again and we look forward... More 

Poughkeepsie, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I will say the new owners have made some improvements ( it is nice to have working elevator,) however the place still needs some TLC. The WiFi is very poor . The best part of this property is the Dream Pool bar with Marty and Lori. I have read that they have tried to force Marty out however I will... More 

Was this review helpful? Yes 1
milesperhour5, Public Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for your feedback concerning your stay. We are happy that you noticed the improvements that were made,and have our assurance of more improvements, for the enjoyment of all our guest. We appreciate your business and hope to see you again in the future. Kind regards, More 

5 of 5 stars Reviewed 1 week ago

The best hotel to stay in when you visit Sxm is Alegria Hotel. The view is spectacular, The rooms are very nice and clean. SUPER BIG THANKS to Roselina for the nice room and great customer service. She was very helpful.

Was this review helpful? Yes
milesperhour5, Guest Relations Manager at Alegria, responded to this review

Dear Guest, Thank your for recognizing Roselina, We are proud of our staff members and their commitment to the resort and it's guest. We will share your comments with Roselina so that she knows her efforts was appreciated. Thanks again and we look for to having you stay with us again. Warm regards, More 

1 review
5 of 5 stars Reviewed 1 week ago

We spent a week in a rented guest house on the french side near Orient Beach and had a great time. When it was time to head to the airport the car rental company we used showed an hour late to collect their car and we ended up missing our baggage check (and subsequent flight). Upset but trying to make... More 

Was this review helpful? Yes
milesperhour5, Guest Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for acknowledging our staff members, Our team has worked diligently on establishing guest needs and going above and beyond to meet and exceed those needs. I am very happy to know that our team members were able to assist you the way they did. Thank you for choosing our hotel and we hope to see you... More 

Philipsburg, null, Netherlands Antilles
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spend a night here with my kids, being a local on the island and hearing all the upgrades they made to this property since it was taken over by Alegria, I wanted to see for myself what the fuss was all about. Honestly, I was not wowed at all... The only great thing here was the kid pool (which they... More 

Was this review helpful? Yes
milesperhour5, Guest Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for your review of your stay with us. We are sorry that we have not met your expectations. We value all guest feedback and will be using it as a learning tool. Thanks again for staying with us and we hope to see you in the future. Kind regards, More 

Grand Cayman
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are some maintenance issues at the hotel in some of the rooms but once we were in the right room, with the swift assistance of the staff, we were very comfortable. The room was clean, had strong wifi and a lovely view of the pool and sea. The best thing about the hotel is its location to the airport... More 

Was this review helpful? Yes
milesperhour5, Guest Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for your feedback about your stay. I am glad that the staff was able to recover from the maintenance challenges quickly and efficiently for you. We are delighted that you have enjoyed your stay with us and we look forward to your future visit. Kind regards, More 

Woking, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Your on a Carribean Island - nothing is cheap - but for value - come and stay at the Alegria. It is a simple, extremely clean, hotel. The pool is clean and friendly, maybe not for kids but perfect for adullts. The rooms are comfortable - the beds especially so and no matter where in the world you have travelled... More 

Was this review helpful? Yes 1
alegriasxm1, Guest Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback from your stay at Alegria. We strive in every way to make our guest stay as comfortable and satisfactory as possible. I am glad you enjoyed your stay with us and we look forward to your next visit. Kind regards, More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great service, called the hotel to book a room and spoke to Roselina over the phone, she was very friendly over the phone and in person. Not loud but calm and quiet after finding out I made a mistake with the booking information.

Was this review helpful? Yes 2
milesperhour5, Guest Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for recognizing Roselina. We are proud of our staff members and their commitment to taking care of our guest. We will share your comments with her so that she knows you appreciated her efforts. Thank you for choosing Alegria and we look forward to your next visit with us. Regards, More 

Boston, Massachusetts
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 2, 2015

We booked over the phone the same day and let them know we would be checking in at midnight that night due to travel delays. We picked the more expensive of the rooms with oceanview. We arrive late as plan, told they have no room for us. We showed him the reservation which included room type and price. He ignored... More 

Was this review helpful? Yes 2
milesperhour5, Public Relations Manager at Alegria, responded to this review

Dear Guest, Thank you for evaluating our property, We are truly sorry for the mix up with your reservation. We make every effort to ensure every guest stays in a quality room and enjoys superior service. When something like this happens, we investigate the cause and correct it immediately. We hope you stay with us again in the future to... More 

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