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Sonesta Maho Beach Resort & Casino

3.5 of 5 1 Rhine Road, Maho Beach, St Maarten-St Martin
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Sonesta Maho Beach Resort & Casino
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Sonesta Maho Beach Resort & Casino
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1,929 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sonesta Maho Beach Resort & Casino
See the most recent reviews
Pembroke, Massachusetts
Contributor
19 reviews 19 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for 4 days in October. Overall we found the resort to be very good. The staff was pleasant, food was good and the environment was relaxing. Being right on the beach we had a choice of pool, or ocean each day. We toured the entire island and found this was one of the better areas for a... More

Was this review helpful? Yes 3
Richmond Hill, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Have just returned (16th Oct 14) from this hotel and would definitely recommend, the staff are amazing, hardworking, friendly and nothing was too much trouble, Cheryl at the pool bar makes wicked cocktails and Ramones smile and chuckle is infectious. Although I was there when the hurricane hit this was just an unfortunate blip but the staff worked relentlessly to... More

Was this review helpful? Yes 3
Philadelphia, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Sonesta Maho Beach is the worst resort I have ever stayed at. For a frequent traveler, I was highly disappointed! My husband and I decided on this resort for our honeymoon- what a mistake. When we arrive and check in, we were supposed to have this promotion credit (vouchers) given to us to be used for different things at the... More

Was this review helpful? Yes 1
Amanda F, Manager at Sonesta Maho Beach Resort & Casino, responded to this review

Dear Amy P, Thank you for your comments, it is unfortunate to read your travel remarks. On behalf of the management at Sonesta Maho Beach Resort we apologize for not meeting your expectations based on your described experience. Hurricane Gonzalo was suppose to hit the island as a tropical storm, but then exactly when it hit us is when it... More

Chicago
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The whole place smells like mold and cigarettes. It's a smoker's paradise.The second floor where I stayed smelled of mildew and the hallway carpet was filthy. The hallway also had holes in the walls. I called ahead to make sure the hotel was operational after Hurricane Gonzola and they did not say anything about the air-conditioning being out (which is... More

Was this review helpful? Yes 4
Amanda F, Manager at Sonesta Maho Beach Resort & Casino, responded to this review

Dear Britney1964, We are sorry that your recent stay with us did not meet with your expectations. We have noted your comments and observations and these issues will be addressed with the appropriate department heads so that they can be resolved immediately. We did have some set backs due to Hurricane Gonzalo hitting, but we did everything in our power... More

Campbellville, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

One of the best vacations yet! Friendly welcoming staff, clean rooms and good food. I enjoyed order off the menu everywhere. Not having to make reservations. Experienced the hurricane which never spoiled my trip. The staff handled it very well!! The highlight was Cheryl at the pool bar,extremely efficient, always smiling and super funny. Poor gal put up with all... More

Was this review helpful? Yes 3
Amanda F, Manager at Sonesta Maho Beach Resort & Casino, responded to this review

Dear Dolly G, Thank you for taking the time to write a review about your time with us. We're so happy that your vacation at Sonesta Maho Beach Resort was the best vacation you have had yet! Thank you for highlighting our food, grounds and fantastic staff! We hope this trip was the first of very many to come! Best... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

From the moment I entered the hotel to the moment I left, I felt I was treated like a king!!! Very friendly staff, highly knowledgeable, very friendly and welcoming and a delight to deal with. The room was clean, the shower in the bathroom awesome, the view, since I was staying on the 8th floor is breathtaking and every now... More

Was this review helpful? Yes 5
Amanda F, Manager at Sonesta Maho Beach Resort & Casino, responded to this review

Dear Sebastien N, Thank you for taking the time out to write such a positive review about your stay with us. We're so happy that from the moment you walked in the very last second you were with us you enjoyed your vacation with us. Thank you for highlighting our friendly and knowledgeable staff, the rooms and views. We hope... More

Toronto, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent five days in the Sonesta Maho in May on our Honeymoon and from the moment we arrived we were in heaven. There was champagne in the lobby upon arrival, the staff were attentive and helpful, and the building was very well kept and we received turn down service, The food at the various restaurants was always high quality... More

Was this review helpful? Yes 4
Amanda F, Manager at Sonesta Maho Beach Resort & Casino, responded to this review

Dear Ian R, Thank you for taking the time to write your review about your Honeymoon at our Resort. We're so glad that you and your new wife came to our Resort to celebrate such a special occasion. We are happy that everything went perfectly and that you enjoyed the food, friendly staff and grounds. We hope to see you... More

Trinidad
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited this hotel on October 11-15. 2014 good food ,very clean rooms,a Miss Veronica was very polite and she made you feel welcome ,yes we experience the hurricane but the staff were calm and reassuring . On arrival and departing the staff were warm, in the entertainment area can be more flexible to accommodate the different cultures of the visitors.

Was this review helpful? Yes 5
Amanda F, Manager at Sonesta Maho Beach Resort & Casino, responded to this review

Dear Donna M, Thank you for taking the time out to write a review about your time with us. We're so happy to see that you enjoyed your vacation and that even during the passing of a storm the staff made your feel calm and reassured you everything would be just fine. Thank you for highlighting the food, entertainment and... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

As soon as I walked in, the hotel felt old and stodgy. They offered us small wet towels when I walked in which I thought was weird. I should've known something wasn't right when they didn't offer a tour because the hotel is so small. There is nothing to really see or do besides visting the beach, pool, or the... More

Was this review helpful? Yes 1
Cornwall, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my 7th trip to the island and after booking a condo elsewhere (1st time I did this) that I was extremely disappointed with, I made my way over to the Sonesta Maho to try to switch over for the rest of my 3 week stay on the island. Amique was extremely helpful and so nice on the phone,... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very nice(30)
  • St Maarten(14)
  • Mullet bay(5)
  • Palm grill(3)
  • Pool bar(3)

Additional Information about Sonesta Maho Beach Resort & Casino

Address: 1 Rhine Road, Maho Beach, St Maarten-St Martin
Phone Number:
Location: Caribbean > St Maarten-St Martin
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sonesta Maho Beach Resort & Casino 3.5*
Number of rooms: 395
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Also Known As:
Sonesta Maho Beach Hotel
St Martin Sonesta
Sonesta St. Maarten/St. Martin
St Maarten Sonesta
Maho Beach Hotel
St. Maarten/St. Martin Sonesta
Sonesta Maho Beach Resort & Casino St Maarten-St Martin, Caribbean

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