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All 12 Soufriere hotels

Boucan by Hotel Chocolat

4.5 of 5 Hotel   |   Rabot Estate | P.O. Box 312, Soufriere, St. Lucia
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Boucan by Hotel Chocolat
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94%
Ranked #7 of 12 hotels in Soufriere
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
Lullie964 London, England
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177 people have reviewed this hotel

Traveler rating
    123
    45
    5
    1
    3
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14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Boucan by Hotel Chocolat
See the most recent reviews
London, England
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was just as I imagined and more. The service was impeccable, members of staff were naturally polite and attentive, it was not forced as in some other places. The rooms amazing - the rainforest shower to die for. The view of the Pitons from the luxe pod terrace was an image that will last forever. The infinity pool... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

The view from our Luxes is indeed jaw-dropping. Thanks for the nice words and please come back soon. More

Northampton, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is a gem from top to bottom. Gorgeous rooms, grounds, pool, restaurant, and lounge. A terrific staff who were accommodating, friendly and very competent when it came to making even last minute arrangements. The food was delicious. And so many luxe little touches: free same day laundry service, cell phones in the room that you can use all... More

Was this review helpful? Yes 1
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Always warms our hearts when our complimentary luxe touches get noticed and mentioned. Sincere thanks. More

Toronto, Canada
1 review
4 of 5 stars Reviewed 5 weeks ago

We enjoyed our stay at Hotel Chocolat which was unique in many ways - from its comfortable luxe accommodation to its interesting drinks and food at Boucan Restaurant where every dish was highlighted by its signature chocolate. The staff were all polite and helpful, thus making the stay even more pleasant. The Cocoa Tree to Bar experience was enlightening. Cuthbert's... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Appreciate your kind comments. We have just commissioned our second hotel boat, Boucanier II, which is much larger than our private speedboat and will indeed be whisking our guests to several secret and secluded beaches More

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

All in all, an interesting stay. We stayed for a week, by which time, although the food is truly excellent, the menu did not change. Rooms are good, bathrooms truly fab, but the luxe lodge needs cushions on its verandah furniture as it is unusable and just an ornament. In all, all cushions, whether in the restaurant, sun deck etc... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Thank you and we are making plans for some of the constructive comments you have made. 'Top marks for food' highly appreciated. More

Penzance, United Kingdom
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 14, 2014

Well what a disappointment! We set off from Rodney Bay in our friends boat and then learnt that this place did not want our company! We were told that they were not able to accommodate ten people at a table. They are obviously making far to much money otherwise they would not have turned down the business.. As it happened... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

What a pity we couldn't accommodate your party of ten without a reservation. Maintaining high standards is about resisting the temptation to over-stretch our team for the sake of more money. I do hope you can appreciate this and, in time, might consider your review and score to be overly harsh, just because we were fully booked. More

Champaign
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 12, 2014

My husband and I spent half of our honeymoon at Hotel Chocolat and the other half at Sandals Grande St. Lucian. We much preferred our experience here. The staff was very friendly and helpful. During our stay we visited Sugar Beach (via the hotel shuttle), zip-lined, walked on some of the Rabot Estate trails (the Big Nature View trail has... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

So nice of you to mention all the details for the benefit of other travellers to read. Very glad you enjoyed and hope to see you on one of your anniversaries! More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 9, 2014

I'm glad we went, saw, and only stayed for a night. If you want to relax, read a book by the garden pool and just chillout in a quiet setting, this place will be for you. If you want to go to the beach, be prepared to go for the entire day regardless of the weather, as the hotel shuttle... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

We liked your wife's comment best that it was the best fish and chips she's ever had - often red snapper or kingfish and with Piton beer and cocoa nib batter. It's true that we are more a restful sanctuary than an entertainment driven hotel. Our new boat has just been commissioned and takes guests on fabulous beach trips. More

Boston
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2014

We went here for lunch after the tree to bar tour and were very happy we did!! The portions are small, but delicious. As the other reviews mentioned, all courses contain cocoa. I think the desserts deserve special mention. They were worthy of a chocolate plantation. :) If you really want to appreciate what the resort is doing here in... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Much appreciated! More

New York City, New York
1 review
5 of 5 stars Reviewed March 6, 2014

Cant get any better than a hotel on a cocoa plantation located in the best part of St. Lucia, Soufriere. Chic property, delicious food for foodies, much-needed cocktails at the cool bar, helpful staff. Walking distance to Ladera. We got shuttled to nearby Sugar Beach at the Viceroy. Four day stay was way too short...will definitely return for spa, sulphur... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

We can't wait for your return visit and will help you tick off your list! More

England
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 6, 2014

Firstly the positives - CUTHBERT the passionate guide to the cocoa trees is superb - The luxury rooms are lovely - The estate is really nice to walk through - The views are superb Negatives - We stayed a week and the lunch and dinner menu never changed. The menu is limited and several of the items were off all... More

Was this review helpful? Yes 1
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

We have read and discussed your constructive feedback, for which we thank you. We certainly want to continue to improve and appreciate your notes. Our new boat, which is now commissioned and in full service, is intended to make beach time a smooth and relaxing experience, whatever the weather. Please do come back and give it a try. More

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Additional Information about Boucan by Hotel Chocolat

Also Known As:
Boucan By Hotel Chocolat St. Lucia/Soufriere
Address: Rabot Estate | P.O. Box 312, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Soufriere
#7 Family Hotel in Soufriere
#9 Romantic Hotel in Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Boucan by Hotel Chocolat 4.5*
Official Description (provided by the hotel):
Discover plantation chic - luxury, well-being & stunning natural beauty. Situated high in the hills near Soufriere, set in rainforest & cocoa groves with stunning views of the Piton mountains. A daily transfer is provided for guests to a stunning nearby beach. Guests can enjoy trail walks around the cocoa estate, cacao inspired treatments in the spa, relaxation in Club Boucan with its private infinity pool & the exclusive cacao cuisine at Boucan Restaurant & Bar. Boucan by Hotel Chocolat offer 2 types of accommodation, both with 4 poster beds, preloaded iPods & docking stations, complimentary wireless, a mini-bar & open sky rainforest showers. ... more   less 
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