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All 12 Soufriere hotels

Boucan by Hotel Chocolat

4.5 of 5 Hotel   |   Rabot Estate | P.O. Box 312, Soufriere, St. Lucia
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Boucan by Hotel Chocolat
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94%
Ranked #7 of 12 hotels in Soufriere
Certificate of Excellence 2013
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173 people have reviewed this hotel

Traveler rating
    120
    44
    5
    1
    3
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13
129
2
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
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English first
york
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Had a lovely relaxing stay here. Be aware you are not on the beach and the pool is not great but if you want to relax, enjoy a fabulous chocolate tour with Cuthbert and drink delicious rum punch then this is the place for you. Great view of the Pitons but no direct view of the sea. Bathroom in luxury... More

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Thatcham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this holiday for a relaxing, romantic and recuperating holiday (7 days). Our intention was to do as little as possible and simply clear the mind...there's no TV, no major hotel entertainments, etc. but don't worry there is free Wi-Fi if you really need it! The travel agent even checked with us before booking that this was what we... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Thanks for describing our beach shuttle. It really is the only way to take your beach time - whisked there by our liveried boat and crew and picked up again! More

wimbledon, london
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really wanted Boucan to be better than it was. We had been previously a couple of years ago and thought it was excellent. This time the service was a bit off and that really affected our experience. Upon being seated we were given our menus, but didn't order drinks until they came back about 20 minutes later. They had... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

This sounds so unlike us, it definitely was an unusual experience by our standards for which we apologise. Please do come and try us again, we would love the opportunity to 're-prove' ourselves to you. More

Leighton Buzzard, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed in a standard room....probably should have upgraded to a lux room. Had a really good time, although the chocolate menu got a little big too much after a week. Very relaxing. The Tree to bar experience is a must do. Some good walking around to the volcanic springs is worthwhile.

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Getting close to nature and completely chilling is indeed what it's all about. Thanks very much and very glad you enjoyed. More

Richmond, Surrey
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First things first: This tour was brilliant! You must go! We had no idea what to expect but it exceeded all expectations anyway. Cuthbert is a FANTASTIC tour guide, so, so knowledgeable and extremely interesting to listen to and watch. The tour is jam packed with super interesting information and is very interactive which is always fun. Hotel Chocolat is... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Making our unique Tree to Bar experience both informative and great fun is a balance we always keep in mind. Very appreciative of your comments and support for our Engaged Ethics' project for sustainable cocoa. More

Dorset
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

As a chocolate-loving vegetarian who appreciates nature and environmental ethics, booking a stay at Boucan seemed to tick all my boxes - and I wasn't disappointed. What an incredible place. First, be warned - if you're looking for an identikit corporate resort, you won't find it here. But if you're after a unique and beautiful boutique hotel with a great... More

Was this review helpful? Yes 2
Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

A review for our hall of fame! Deeply appreciate your kind compliments and are already making plans for your constructive points too. More

London, England
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was just as I imagined and more. The service was impeccable, members of staff were naturally polite and attentive, it was not forced as in some other places. The rooms amazing - the rainforest shower to die for. The view of the Pitons from the luxe pod terrace was an image that will last forever. The infinity pool... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

The view from our Luxes is indeed jaw-dropping. Thanks for the nice words and please come back soon. More

Northampton, Massachusetts
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is a gem from top to bottom. Gorgeous rooms, grounds, pool, restaurant, and lounge. A terrific staff who were accommodating, friendly and very competent when it came to making even last minute arrangements. The food was delicious. And so many luxe little touches: free same day laundry service, cell phones in the room that you can use all... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Always warms our hearts when our complimentary luxe touches get noticed and mentioned. Sincere thanks. More

Toronto, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay at Hotel Chocolat which was unique in many ways - from its comfortable luxe accommodation to its interesting drinks and food at Boucan Restaurant where every dish was highlighted by its signature chocolate. The staff were all polite and helpful, thus making the stay even more pleasant. The Cocoa Tree to Bar experience was enlightening. Cuthbert's... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Appreciate your kind comments. We have just commissioned our second hotel boat, Boucanier II, which is much larger than our private speedboat and will indeed be whisking our guests to several secret and secluded beaches More

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

All in all, an interesting stay. We stayed for a week, by which time, although the food is truly excellent, the menu did not change. Rooms are good, bathrooms truly fab, but the luxe lodge needs cushions on its verandah furniture as it is unusable and just an ornament. In all, all cushions, whether in the restaurant, sun deck etc... More

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Judy B, Head of Guest Relations at Boucan by Hotel Chocolat, responded to this review

Thank you and we are making plans for some of the constructive comments you have made. 'Top marks for food' highly appreciated. More

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Additional Information about Boucan by Hotel Chocolat

Also Known As:
Boucan By Hotel Chocolat St. Lucia/Soufriere
Address: Rabot Estate | P.O. Box 312, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Soufriere
#7 Family Hotel in Soufriere
#9 Romantic Hotel in Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Boucan by Hotel Chocolat 4.5*
Official Description (provided by the hotel):
Discover plantation chic - luxury, well-being & stunning natural beauty. Situated high in the hills near Soufriere, set in rainforest & cocoa groves with stunning views of the Piton mountains. A daily transfer is provided for guests to a stunning nearby beach. Guests can enjoy trail walks around the cocoa estate, cacao inspired treatments in the spa, relaxation in Club Boucan with its private infinity pool & the exclusive cacao cuisine at Boucan Restaurant & Bar. Boucan by Hotel Chocolat offer 2 types of accommodation, both with 4 poster beds, preloaded iPods & docking stations, complimentary wireless, a mini-bar & open sky rainforest showers. ... more   less 
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