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All 12 Soufriere hotels

Sugar Beach, A Viceroy Resort

5.0 of 5 Resort   |   Sugar Beach, Val des Pitons, Soufriere, St. Lucia
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Ranked #4 of 12 Hotels in Soufriere
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 26, 2014
MaureenHerts London, United Kingdom
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553 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sugar Beach, A Viceroy Resort
See the most recent reviews
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 26, 2014

We have just returned from two short trips to this hotel. The first time we stayed in a Sugar Mill room and loved seeing the humming birds in "our" garden each day. The second time we were upgraded to a beach bungalow and loved the position on the beach. What a beautiful place this is! The rooms are very attractive... More

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your stay at Sugar Beach, A Viceroy Resort. We are happy you enjoyed our offerings with the exception of the concerns that you highlighted about the variety of fish and limited menu choices. We are currently looking into how best we can improve in these areas to ensure that... More

Henderson, Nevada
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed August 25, 2014

We stayed at Sugar Beach for six days (five nights) in mid-August. We arrived at 2:15pm, a little before check in time, and did our paperwork, stored our bags with the concierge, and proceeded down to the Bayside Grill for a quick lunch. After lunch, we were greeted by our butler McHaille who showed us to our room. It was... More

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, On behalf of the entire team, I would like say how happy we are that you enjoyed your stay with us, and thank you for providing us with your detailed feedback. We are committed to providing our guests with the highest level of service and it is satisfying to know that you enjoyed everything that we offered. Our... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 24, 2014

We went to Sugar Beach for our honeymoon in July 2014, and had a lovely stay. The setting was very peaceful and romantic, and the rooms were beautiful. The pool area was very clean and quiet and there were attentive staff who were always on hand to help. The buggies were really useful for getting back to our room as... More

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your honeymoon stay at Sugar Beach, A Viceroy Resort. We are really happy to hear that your honeymoon was perfect and you were delighted with the high quality of service that you received in all areas. I would like to apologize for the discomfort caused by the mosquitoes. We... More

Christchurch, New Zealand
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 21, 2014

We stayed at Sugar Beach for 4 nights during our week in St Lucia and being there really makes you feel like the rest of the world doesn't exist. It is the height of luxury with 3 butlers to see to our every need, gorgeous villa accommodation and a stunning white sand beach with cabanas to lounge and food and... More

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ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your stay at Sugar Beach, A Viceroy Resort. We are very pleased to hear that you were satisfied with all out offerings and that we provided the best blueberry French toast that you ever had. The culinary team will be very happy with your comments. Once again, thank you... More

Columbus, Ohio
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 21, 2014

This review is a bit late considering we travelled in June 2013 but I felt compelled to write a review as the resort is so wonderful! Sugar Beach was one of my favorite holidays, hands down. From the absolutely unreal location between the two Pitons to the 'butler service' to the food/drinks- this place is 5-star luxury. We had a... More

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, First and foremost, belated congratulations on your engagement! Thank you for your positive comments about your stay last year. It is never too late to provide your feedback. We appreciate your time and effort. We are happy to hear that Sugar Beach, A Viceroy Resort created the best holiday experience that you have ever had. Our staff will... More

London
Top Contributor
59 reviews 59 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 18, 2014

We visited for lunch and had a great, if quiet expensive, meal. This hotel has really upped its game and the food was considerably better than it has been in recent years. The staff also seemed happy and helpful, giving a feeling of great service and atmosphere. This is a very special place to visit and defiantly worth it. thank... More

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your day visit to Sugar Beach, A Viceroy Resort. I am pleased that you had a wonderful time at Sugar Beach. We are happy that our service and food met your high expectations. Once again, thank you for your comments and business. We hope to welcome you back, perhaps... More

Atlanta, GA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 17, 2014

St Lucia has several amazing resorts and Sugar Beach is one of the very best. Nestled in between the twin Piton mountains, the resort has amazing views and top tier services. Our family decided to take the vacation of a lifetime and rented one of the luxury villas for a week. With an infinity pool overlooking the ocean, a butler... More

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to write this very useful review about your recent stay at Sugar Beach, A Viceroy Resort. I am pleased that you enjoyed your visit and that the courtesies and services you experienced positively contributed to a relaxing vacation. Please know that your comments and your business have been... More

Southend-on-Sea, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 17, 2014

Not a 5 star. Unfortunately we was a little disappointed. We came down from the Rendevouz (which is what you call a 5 star hotel). Let me get the good bits out the way. Beautiful scenery - the best Lovely beach Food is great Wifi everywhere Hotel rooms are nice Bad bits On Arrival they give you telephones to ring... More

Was this review helpful? Yes 5
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your honeymoon stay at Sugar Beach, A Viceroy Resort. I am sorry to hear about the experiences that you have described, especially in relation to service in our restaurants. We are continually looking for ways to improve in this area and to ensure the best possible service is rendered... More

Galway, Ireland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2014

We got married here in November 2013 and it was absolutely fabulous. From the moment we booked any questions we had or anything we wanted was answered and accommodated! We were treated so well with everyone knowing our names, chatting to us and being genuinely interested in us. Winne, our butler was so amazing and thoughtful he had our room... More

Was this review helpful? Yes 3
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your wedding experience at Sugar Beach, A Viceroy Resort. I am happy to hear that your day was everything that you dreamed it would be and that the staff mentioned provided, and continue to provide, exceptional service. They will be commended for a job well done. Once again, thank... More

Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2014

We stayed at Sugar Beach for two wonderful weeks (29 July - 13 August) for our honeymoon. After a hectic few weeks before the wedding, escaping to somewhere like Sugar Beach was bliss. It's probably one of the most beautiful places on earth to stay and the friendliness and helpfulness of all the staff at Sugar Beach made it extra... More

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, Thank you for your valuable feedback about your time at the Sugar Beach, A Viceroy Resort. I am happy all your expectations were exceeded and you had a wonderful stay. I am pleased you enjoyed all our amenities and accommodations as well as the relaxing and comfortable atmosphere. I will communicate your feedback to the entire team and... More

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Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere

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