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Sugar Beach, A Viceroy Resort

5.0 of 5 Sugar Beach, Val des Pitons, Soufriere, St. Lucia
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Certificate of Excellence 2014
Sugar Beach, A Viceroy Resort
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Sugar Beach, A Viceroy Resort
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571 reviews from our community

Traveler rating
    428
    100
    27
    10
    6
See reviews for
104
396
2
10
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
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  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (571)
  • Mar-May only
    (140)
  • Jun-Aug only
    (136)
  • Sep-Nov only
    (165)
  • Dec-Feb only
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There are newer reviews for Sugar Beach, A Viceroy Resort
See the most recent reviews
New City, New York
2 reviews
5 of 5 stars Reviewed March 11, 2014

This place was flawless top to bottom. It is VERY difficult to find something to complain about here. I have never experienced such wonderful people in my entire life in all of my travels. We booked a sugar mill room and it was gorgeous and had a great walking location to beach, beach bar and all dining. It was the... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your honeymoon at Sugar Beach, A Viceroy Resort. We are pleased to hear that we created special memories for you and that the individuals mentioned really enhanced your honeymoon experience. We will acknowledge them for a job well done. We are continuously seeking ways to improve on our culinary... More 

South Bucks
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 10, 2014

This is simply the most incredible place to have a holiday. The location is unbelievable, the staff are fantastic, there is loads to do or just relax on the beach or in the villa - the only disappointment was that we were only there for a week. Our villa was huge, with a large private infinity pool overlooking the sea... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments about your stay at Sugar Beach, A Viceroy Resort. I am glad that your overall experience was enjoyable and satisfying. Our aim is to make every guest experience pleasant and fulfilling by providing the highest level of service. I am also happy that you had the opportunity to engage in many activities,... More 

jackson MS
Top Contributor
56 reviews 56 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 10, 2014

I just returned from this property last night after a five night stay (March 4th_9th, 2014). Each year about 18 or 20 associates take an annual trip during the cold of winter to escape to the Caribbean. Among other places, we've visited Hawaii, Jamaica, Turks & Caicos (twice), Caymans, St. John (twice), Anguilla, St. Maarten, St. Thomas & Mexico (more... More 

Was this review helpful? Yes 6
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your stay at Sugar Beach, A Viceroy Resort. On balance and based on what you have described, it appears that you enjoyed your stay with the exception of the areas where we failed to meet your high expectations. I would like to apologize for the inconvenience and disappointments caused.... More 

Darien, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2014

My husband and I just returned from 9 days in this spectacular resort. We have been searching for a Caribbean location to return to year after year and finally found it at Sugar Beach St Lucia. The setting is spectacular, the villa was amazing (the bathroom alone was 4 rooms) and the service terrific. The food was outstanding as well.... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your stay at Sugar Beach, A Viceroy Resort. At Sugar Beach, our first priority is to ensure that we provide a high level of service in all areas to inspire and captivate our guests. We are so pleased that your experience was perfect and that you are already considering... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 8, 2014

We stayed at both the Sugar Beach and Jade Mountain hotels and can say both are first class topping all others we have stayed at in the Caribbean (Barbados, Jamiaca and Antigua). In a tight decision, I would choose Sugar Beach if you are staying for more than a few days as it is a bigger resort and has TV... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your Sugar Beach experience. We try our utmost to provide services and amenities of the highest quality. I am pleased that Sugar Beach, A Viceroy Resort has become your favorite resort in the Caribbean. Our culinary team is always looking for ways to improve our food and beverage offerings.... More 

Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 8, 2014

Words cannot truly describe this place - it needs to be experienced in 3D. Many others have commented on the views so I cannot add anything (except to say that the view looking down from our 900 level "luxury villa" is permanently etched in our minds, especially the sunsets). The first half of our trip we stayed at Sandals in... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your thoughts about your Sugar Beach experience on TripAdvisor. We are delighted that we created a memorable experience for you and that you enjoyed everything that we offered, especially your accommodations and the services offered by our butlers. Once again, thank you for your wonderful comments. We look forward to... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2014

I stayed at Sugar Beach for 5 days during my honeymoon. I've never been to St.Lucia before and boy did we pick the most beautiful place to enjoy it. Despite some minor complaints this was one of the most luxurious and beautiful resorts I've ever been to. The rooms: We were upgraded to a villa (707) which was amazing! It... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team, I would like say how happy we are that you enjoyed your honeymoon stay with us. We are committed to providing our guests with the highest level of service and it is satisfying to know that you appreciated the room upgrade and enjoyed our hotel facilities and accommodations. We have noted your... More 

london
Contributor
18 reviews 18 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 7, 2014

As soon as I saw the website for what was then known as the Jalousie Plantation I knew it was going to be the venue for our wedding. We then scheduled a visit to St Lucia to view what was becoming the new Sugar Beach Resort in October 2012 - we were absolutely blown away. The attention to detail and... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your taking the time to comment on your destination wedding at Sugar Beach, A Viceroy Resort. We put all our efforts in the services that we offer to our guests to ensure that their expectations are not only met, but exceeded. We share your views about the stunning landscape of the resort and take pride... More 

Columbus, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2014

My husband and I recently celebrated our 30th Wedding Anniversary and we selected Sugar Beach, St. Lucia. I cannot say enough about the resort, the attention to detail, the small touches that were exceptional, the commitment to customer service, the food, and the most precious people imaginable who were consumed with making your stay PERFECT. The humble people of St.... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to comment on your 30th Wedding Anniversary stay at Sugar Beach, A Viceroy Resort. Our aim is to spoil you with the best of everything, especially when you choose to celebrate a special event like an anniversary with us—belated congratulations! Our team members wholeheartedly embrace our guests and... More 

Boston, Massachusetts
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 4, 2014

We travelled to Sugar beach for February vacation with our 3 kids (aged 9,11 and 14). It is a stunningly beautiful resort and the villas are amazing. The villas are all dark wood floors and lots of white it feels very modern but also appropriate for the location. We had a grand luxury villa suite and it was amazing with... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your family holiday at Sugar Beach, A Viceroy Resort. It is always a joy to read reviews like yours. We are delighted that we created the best possible experience for you and your family and that you appreciated the additional touches that enhanced your daughter’s birthday celebration. Our Kids... More 

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Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere
Hotel Style:
#1 Top resorts Hotel in Soufriere
#2 Luxury Hotel in Soufriere
#2 Spa Hotel in Soufriere
#2 On the Beach Hotel in Soufriere
#3 Family Hotel in Soufriere
#3 Romantic Hotel in Soufriere

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