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Sugar Beach, A Viceroy Resort

Travelers' Choice award winner
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Sugar Beach, Val des Pitons, Soufriere, St. Lucia
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Sugar Beach, A Viceroy Resort
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Sugar Beach, A Viceroy Resort
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666 reviews from our community

Traveler rating
    500
    114
    31
    13
    8
See reviews for
119
465
2
12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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    (666)
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    (186)
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There are newer reviews for Sugar Beach, A Viceroy Resort
See the most recent reviews
Istanbul, Turkey
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very kid friendly hotel with a great kids club and kids menus in all restaurants (the kids buffet at lunch was also a plus). The nature and the beach are beautiful. The various f&b outlets are very well designed and offer good menus but are way over-priced. The butler service is not functioning at all, we would have had a... More 

Was this review helpful? Yes 4
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments. On balance, it appears that you had a relaxing stay with the exception of the disappointments that you have highlighted. I would like to apologize for the inconvenience caused. It would be useful to learn more about your experience with our butler service. I would appreciate if you would kindly email my Guest... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From 2009 to 2013, I have visited the Sugar Beach (although when I first visited was known as the Jalousie Plantation) for 5 years in a row. A truly amazing experience, I found the villa structure and layout across the hillside unique, and have struggled to find something similar in other tropical countries. Having stayed in rooms 904, 109 (unfortunately... More 

Was this review helpful? Yes 8
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Firstly, I would like to thank you for your loyalty and taking the time to share your extensive review on TripAdvisor. We are pleased to hear that our recipe for a memorable stay once again exceeded your expectations and you are looking forward to your sixth visit. I am a little concerned about your comments about the sun... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The most amazing place I've ever visited! People are wonderful, service is top notch, and the villas are perfection!! Verdley Joseph was are driver and I highly recommend him! Gary was our butler and he's was on his A game!

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We really appreciate you taking the time and making the effort to comment on your recent stay at Sugar Beach, A Viceroy Resort. Our aim is to ensure that every guest we encounter is treated in the best possible way. Our high quality service and our remarkable setting provide the perfect combination for a memorable vacation. We are... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful place, excellent service, really good food (at times it was a little over the top forgetting where its roots were) however I can't really complain about the luxurious setting, drinks, and location. If I had to find a fault it would be that the butlers were not really needed and there was not enough choices of wines on the... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to post your comments on TripAdvisor. I am happy to hear that you enjoyed our high level of service in all areas and that you would recommend us to others. Sheldon and Sherman are really amazing and we are proud to have them work with us. They will be commended for a... More 

Brighton
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at Sugar Beach last year and loved it so much we decided to return. We enjoyed this visit even more than the first. We had a superior suite in the 300s section, with the most wonderful view of the bay and so much space outside. The plunge pool was infinity style and very beautiful. The most stunning thing... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your second stay at Sugar Beach, A Viceroy Resort. Your feedback is very important to us. As a returning guest, we are happy to read that you enjoyed this visit even more than the first. I am delighted that we were able to make your family vacation memorable for... More 

Toronto, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I would give this resort 5 star except for the fact that the food was good but definitely extremely overpriced. I stayed with my family in a superior luxury villa. The view of the Gros and Petit Pitons was awesome. It was picture perfect. Check in was quite flawless as the butler was able to check us in at the... More 

Was this review helpful? Yes 4
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day We appreciate you posting your comments following your recent stay at Sugar Beach, A Viceroy Resort. On balance it appears that you enjoyed your time at the resort with the exception of the disappointments that you have highlighted. I am sorry to hear of the behavior that you have described regarding our pool attendants. I can assure you... More 

Market Harborough, United Kingdom
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Must go back to this place sometime. It is just SO beautiful. Combine the setting with the service which is first class, excellent food and luxurious accommodation, and really Sugar Beach has it all. What more can I say? Go there and see for yourself ..

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments. I am glad that you had the opportunity to experience Sugar Beach, A Viceroy Resort and that you truly enjoyed everything that we offered. Once again, thank you for your feedback. We hope to welcome you back soon. Regards, André Boersma General Manager More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a horrible start to our honeymoon at BodyHoliday, Le Sport. Broken AC, bad food, sand fleas, and the wife got attacked by bats. Sugar Beach was just what we needed; an absolute paradise and unbeatable experience! The food was outstanding. The beach was pristine. The service was the best we've ever had. The Beach Front Bungalow was absolutely... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We are delighted that we were able to provide a happy conclusion to your St Lucia honeymoon after what would appear to have been a less than perfect start. Set as they are right on the white sand of Sugar Beach, our beach front bungalows are really special rooms and we are so delighted that our resort provided... More 

Dallas, Texas
Contributor
13 reviews 13 reviews
8 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 30, 2015

We’ve visited the Viceroy at Sugar Beach twice in the last year, in March 2014 and again in November 2014. We had a fabulous time on both occasions; I’ll try to break out the key elements below. GENERAL PROPERTY AND ACCOMMODATIONS We stayed in a one-bedroom villa and loved the privacy of having our own plunge pool and deck area.... More 

Was this review helpful? Yes 7
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to post this extensive review of your stay at Sugar Beach, A Viceroy Resort. I am delighted that your stay was all you hoped it would be and that we once again exceeded your very high expectations We shared your comments with the team and commended them for... More 

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 28, 2015

When we arrived we were greeted by friendly staff,and check in was smooth, we couldnt wait to start exploring the resort very pretty surroundings lots of green and great weather. We decided to stay closer to beach in room 7 and villas on the hill abt 2 min away are beautiful and more spacious with ur own pool, but we... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We are delighted that you enjoyed your stay with us, and would like to thank you for sharing your feedback. We agree with you that our location is world class and we try out utmost to provide our guests with the highest level of service to equal the gorgeous views. It is gratifying that you enjoyed everything we... More 

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