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Sugar Beach, A Viceroy Resort

Travelers' Choice award winner
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Sugar Beach, Val des Pitons, Soufriere, St. Lucia
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Fifth Night Free
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Sugar Beach, A Viceroy Resort
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722 Reviews from our TripAdvisor Community

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Traveler rating
    542
    123
    36
    13
    8
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129
502
3
12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (722)
  • Mar-May only
    (205)
  • Jun-Aug only
    (173)
  • Sep-Nov only
    (165)
  • Dec-Feb only
    (179)
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There are newer reviews for Sugar Beach, A Viceroy Resort
See the most recent reviews
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from 6 days, 5 nights at Sugar Beach and we are already planning a return trip! The natural beauty of St. Lucia is unparalleled and the resort is situated in between Gros Piton and Petit Piton, which translates into a stellar mountain view everywhere you look. The pool and beach areas are gorgeous and the service is impeccable.... More 

Was this review helpful? Yes 5
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, I would to take this opportunity to thank you for posting this wonderful review of your Sugar Beach stay on TripAdvisor. We are happy you enjoyed the amenities we provided at turn down. Our pastry chefs are doing a really great job to ensure that these amenities are done to perfection. They will be pleased with your comments.... More 

Nashville, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I just returned from 6 nights on St. Lucia. We stayed at Jade Mountain for three nights and then Viceroy Sugar Beach for three nights. Review for Jade Mountain under that hotel. We had an amazing time at Sugar Beach. Highlights include our room, spa, pool and beach. ROOM: We stayed in beachfront bungalow 16. The room... More 

Was this review helpful? Yes 3
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, Thank you for your feedback. We are proud that you enjoyed our topnotch accommodation, facilities, amenities, activities and services. We always go the extra mile to ensure the best experiences for our guests. We are glad that you had the opportunity to pamper yourself at our Rainforest Spa and that the service you received was beyond your expectations.... More 

Greenville, South Carolina
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you have any hesitations about spending your time or money at Sugar Beach - throw caution to the wind and book this resort now! I have 10 reasons why it is amazing! (no particular order) 1. Cold lavender towels delivered to you at the pool 2. Personal butler that goes above and beyond and feels like family 3. Rainforest... More 

Was this review helpful? Yes 5
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your recent Sugar Beach stay on TripAdvisor. We are delighted that we exceeded your expectations in every area. We always try our best to ensure a memorable stay for the right reasons. It brings us great satisfaction to know that we provided a flawless experience for you. Once again,... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband & I had an amazing experience! The grounds, beach & pool were perfect. Outstanding service - all around (shout out to Ebel our butler & Hansen who taught yoga)!! We didn't do the meal plan & were happy about that decision (ate all meals on site for 4 night stay). We do tend to prefer light meals in... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your very useful comments and feedback. We appreciate your candor. Based on your comments, it appears that you had a wonderful stay with the exception of the disappointments that you have highlighted with some of the dishes you tried. I would like to apologize for the inconvenience. Your comments have been shared with our Director... More 

Edinburgh
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 7 days here. Were upgraded to a grand luxury room (spotless, spacious, air conditioned with jaw dropping views in the pitons and sea) on arrival. Were then introduced to our butler Gary, who looked after our every need, including birthday surprises for our 9 year-old daughter. We ate at the hotel every day: breakfast on the terrace was... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your recent stay at Sugar Beach, A Viceroy Resort. We are elated to read your comments highlighting such a wonderful experience and how you enjoyed everything. Our staff will be happy to hear that you thoroughly enjoyed your stay. Once again, I would like to thank you for your... More 

Washington, DC
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place is completely gorgeous and kid-friendly, which is rare in St. Lucia, especially among high end places. The setting is beautiful, the beach and pool are wonderful and the staff is very friendly. It is incredibly expensive - like $1200/night or something during high season. We just went for the day and used the beach. We ate lunch at... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day Thank you for taking the time to visit Sugar Beach, A Viceroy Resort. We are happy to hear that you enjoyed our surroundings and high level of service offered. Although we do have rooms that run in the US$1200 per night bracket, we also have charming Sugar Mill Rooms that are a lot less at just US$405 per... More 

Nashville, Tennessee
5 of 5 stars Reviewed 3 weeks ago

We just returned from a 6-night stay at Sugar Beach, and WOW - it is amazing! We got married there, and we couldn't have picked a more perfect place. They made everything so easy & stress-free, and so incredibly special (a big shout-out to our wedding planner, Anisha, who did a fabulous job!). The location of the resort is incredible,... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Congratulations on your wedding and thank you for choosing Sugar Beach, A Viceroy Resort to celebrate this incredibly important occasion. It is always gratifying to read reviews such as yours, but even more so when you have placed such a special event in our hands. I will ensure that Anisha sees your feedback and that she is commended for a... More 

London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Amazing setting between the Pitons with a beautiful beach. Got upgraded a private villa with pool which was simply amazing - humming birds in the garden with our morning coffee. Large estate and tuk-tuk shuttles to take your where you need to go. What really makes the place are the people - amazing service like nowhere else. Definitely would recommend.... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, Thank you for posting your glowing comments about Sugar Beach, A Viceroy Resort. We are thrilled you enjoyed your stay and are already considering a return visit soon. We look forward to welcoming you back! Regards, Andre Boersma More 

NYC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel and grounds are stunningly beautiful. Pitons super cool! However, the major downside is the food. The resort is definitely 4 to 5 star and the food a 2 to 3 star experience. And it is very pricey. My best meals on St Lucia were outside the hotel. If this hotel would fix its food, I could live here... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, Thank you for your comments about your stay at Sugar Beach, A Viceroy Resort. I am sorry our menu options and food prices were not as you expected and that the quality of our offerings in this area fell short in your eyes. Our culinary team works hard to create high quality dishes that delight our guests and... More 

Sevenoaks, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The setting between two Pitons is amazing. Hotel lovely, entertainment excellent, food and staff excellent especially Michaela at breakfast and lunch made our trip very special. Mary made our room look amazing day and night. Gym was excellent and we had a great couples massage at the Spa. A big disappointment was the exit - having to leave your room... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, Thank you for providing your valuable feedback about your experiences at Sugar Beach, A Viceroy Resort. While on balance you said you had a wonderful time, I am truly sorry that your final day placed a fly firmly in the ointment of what would otherwise have been a relaxing and enjoyable holiday. Your recommendation to provide a special... More 

Hotel Review Summarization

What travelers say

  • Very good(9)
  • Plunge pool(8)
  • Great room(4)
  • Rum Punch(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,077 photos of this hotel

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