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Sugar Beach, A Viceroy Resort

Travelers' Choice award winner
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Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Special Offer
Fifth Night Free
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Best prices for: 1 room 1 guest
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Sugar Beach, A Viceroy Resort
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Sugar Beach, A Viceroy Resort
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686 Reviews from our TripAdvisor Community

Traveler rating
    512
    119
    34
    13
    8
See reviews for
121
481
2
12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
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    (686)
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    (205)
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    (137)
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    (165)
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There are newer reviews for Sugar Beach, A Viceroy Resort
See the most recent reviews
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As you will see from the other reviews, Sugar Beach is outstanding in many ways. The rooms are very spacious and have private decks and plunge pools. There is a 24 hour butler service, and the hotel provides two mobile phones pre-programmed to call them with any requests from anywhere. The location, between the Pitons, is picturesque and the beach... More 

Was this review helpful? Yes 4
New York, NY
Contributor
13 reviews 13 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

my husband and i visited sugar beach to celebrate his 30th birthday. prior to arriving, we booked a couples massage, obtained information about the meal plan option, and booked transportation two and from the airport. concierge was very helpful. upon arriving, we were taken right to our room and found out we were given a complimentary upgrade to a beachfront... More 

Was this review helpful? Yes 5
Jacksonville, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

You know the saying-things are never quite the same the next time around. In most regards things were just as good , if not better-But not in every category. The grounds remain beautiful, with views of the ocean and Piton mountains out of this world. The various room categories with their plunge pools are wonderful- most on the hilly landscape... More 

Was this review helpful? Yes 3
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your stay at Sugar Beach, A Viceroy Resort. As a returning guest, your feedback is very important to us and will help us to better manage your next stay—and of course to keep on improving. We are delighted that you enjoyed almost every aspect of your stay with the... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Sugar Beach WAS THE GREATEST VACATION I HAVE EVER BEEN ON. We are frequent travelers and my boyfriend and I both agree that we couldn't have even dreamed of anything better! I am trying to book another vacation now and can't find a single website that looks comparable. We were there April 23-28th, 2015. This is the end of St.... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments about Sugar Beach, A Viceroy Resort. We agree with you that Sugar Beach is a very special place that’s hard to compare to other places in the world both for its location and the exceptional experiences we create for our guests. It warms our hearts to know that you enjoyed the best... More 

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
156 helpful votes 156 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here in Sept 2013 and had a nice time together. It's a trek to get there and St. Lucia is VERY hilly. I am afraid of heights and at one point had to duck down in the rear of our taxi to the hotel because I was panicking. A few times the taxi skidded going up and down... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to provide your feedback about your stay two years ago. We take time to go through and understand every guest comment. It is important for us to understand where we went wrong and what we could have done better. Some of the points that we have highlighted are beyond our control as... More 

Park City, Utah
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I celebrated our wedding anniversary with a 7 night stay at Sugar Beach. From the moment we arrived we felt completely pampered! Upon arrival, we were greeted by our butler with delicious drinks, refreshing cool towels and a bottle of chilled champagne. The villa was absolutely beautiful and very spacious. The outdoor lounge area and plunge pool... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your positive feedback about your anniversary stay at Sugar Beach, A Viceroy Resort. Based on what you have highlighted, your stay was close to perfect and you enjoyed all the special touches and attention to detail that we offered. Our Rainforest Spa is indeed special. We are glad that you enjoyed this most among all... More 

London, England
Contributor
20 reviews 20 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment you arrive and are greeted by your butler with a welcome drink, your stay at the hotel is magical. So magical in fact that we didn't leave the resort for a week. High points are the staff who all without fail are keen that you are having a good time, the food in the restaurants, the golden... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to post your review. Your comments are greatly appreciated. We always aim to provide our guests with the highest level of service and exceptional offerings across the board. I am delighted that you enjoyed every minute of your Sugar Beach stay. Our team will be happy with your feedback. Once again, thank... More 

Gloucester, Virginia
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If that is what you are looking for, then stay here... It all began with a very rough plane ride due to bad weather. However, all was forgotten upon arrival. We were greeted by Wynel, with a locale drink that I would buy by the gallon if it was available in the US. We were given the guided tour, to... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thanks for your glowing feedback about your recent stay. The Sugar Beach, A Viceroy Resort team is genuinely concerned about our guest experiences and work hard to ensure that every stay exceeds expectations. It is gratifying that you appreciated our team members and commended them for what they do. The individuals mentioned will be pleased with your comments... More 

San francisco, California, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was a guest at another property nearby and was told that I needed to check out Sugar Beach. Upon arrival, I was blown away with the grounds, beach as well as the service. The set up for the beach chairs, pool, restaurant and activities was impeccable. Truly. My other half and I decided that we will come back and... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your lovely comments about Sugar Beach and Tyron in particular. His sincere and hospitable approach makes him a guest favorite and it’s clear you were not exception. He is one of our true stars and we are glad to have him on our team. We will share your feedback and applaud him for his great... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I must admit its actually been a couple of months since we stayed here but I had to make sure that I reviewed this place. Me and my partner stayed here for 10 nights and I cannot honestly find one fault in the time that we spent here. From the off your made to feel like royalty with an introduction... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments and for taking the time to post them on TripAdvisor. Reading comments such as your gives us great satisfaction and a tremendous sense of achievement. We are elated that your experience was beyond perfect. Cordy is a gem. We are proud to have him on our team and we’ll be sure to... More 

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