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Sugar Beach, A Viceroy Resort

Travelers' Choice award winner
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Sugar Beach, Val des Pitons, Soufriere, St. Lucia
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1 room 1 guest
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Sugar Beach, A Viceroy Resort
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751 Reviews from our TripAdvisor Community

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Traveler rating
    564
    128
    37
    13
    9
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136
520
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12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (751)
  • Mar-May only
    (205)
  • Jun-Aug only
    (202)
  • Sep-Nov only
    (165)
  • Dec-Feb only
    (179)
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Washington DC, District of Columbia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nothing but great things to say about this place. It is without a doubt the BEST ocean front resort on the island. Every amenity you can think of. Upon check in you are assigned a personal butler, who immediately offers to unpack and iron all of your clothes while you go relax and have a drink. Everything is taken care... More 

Was this review helpful? Yes 1
Ossining, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

We recently returned to St. Lucia for our 29th wedding anniversary. My daughter, wife and I are all experienced scuba divers which is why we chose to return as the reefs of St. Lucia, especially in the area of the Pitons and the Sugar Beach Resort, are spectacular and beautifully preserved. On our previous visit , we had stayed at... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your 29th Wedding Anniversary celebration at Sugar Beach, A Viceroy Resort. I am happy that you chose to stay with us for a second time and that we once again exceeded your expectations. We are pleased that your stay was memorable for all the right reasons. Once again, thank... More 

London
Level Contributor
5 reviews
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Sugar Beach Resort for our honeymoon in a luxury villa. The room was superb - a great size with a huge bed, a very luxurious shower, a second outside shower, a huge tub and two sinks with vanity area, and two outside areas: a poolside veranda and a front porch. The room was finished to a... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We are pleased that you chose Sugar Beach, A Viceroy Resort for your honeymoon and that you were satisfied and happy with your decision. We remain committed to providing exceptional service to our guests and trust that our topnotch accommodation, facilities, amenities, services and highly professional staff enhanced every aspect of your stay. It brings us a great... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

WOW. My husband and I couldn't have asked for a better honeymoon thanks to Sugar Beach. We were in room 21 in a beach bungalow and Kimberly was our butler. She was incredibly helpful and such a sweetheart! We were welcomed by the hotel with the works:flowers on the bed, champagne, chocolates, fresh tropical fruit, etc decorating our beautiful room.... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, On behalf of the entire team, I would like say how happy we are that you enjoyed your honeymoon with us, and thank you for providing us with this feedback. We try out best to make every holiday experience fulfilling and memorable by providing first class services and amenities and I am delighted that we matched and exceeded... More 

Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed at Sugar Beach for a week in the middle of July. We were celebrating our 10 year anniversary. When we arrived, we were driven straight to our villa in the 800's. We were greeted by Udel with a tray of some yummy drinks. As we walked up to our villa, we were told that we... More 

Was this review helpful? Yes
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your comments about your recent honeymoon at Sugar Beach, A Viceroy Resort. We are delighted that your overall expectations were exceeded and that you enjoyed all of our amenities, facilities and accommodation. I am also glad that you enjoyed our food offerings and were pleased and satisfied with this service.... More 

Chepstow, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

we have just returned from a family holiday for my husbands 50th. Our daughters aged 18 and 19 travelled with us. We stayed in rooms 701 and 702.....which works well with one daughter having a bed and second a sofa bed. this was made up with mattress topper etc and she said was very comfortable ! the views from everywhere... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your glowing comments about your family vacation and 50th birthday celebration for your husband. I am delighted you had a wonderful and memorable experience and that your overall expectations were exceeded. The staff will be happy to hear that they did a great job and that you appreciated all of the extra touches to make... More 

Sydney, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I have just stayed at Sugar Beach for 5 days. It was an amazing holiday. The staff are all very friendly and very helpful. Each villa has their own group of butlers that help you with unpacking, requesting shuttles (resort is too steep and wide spread for walking), helping with mini bar and dinner reservations. We had... More 

Was this review helpful? Yes 3
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for sharing your feedback about your Sugar Beach experience. I am pleased to note that overall you had a great time with the exception of the concerns that you highlighted with your dietary requirements in our restaurants. It appears that there was some miscommunication on our end and I would like to apologize for the inconvenience... More 

Port Washington, New York
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've been to several Caribbean islands, but St. Lucia is a stand out because at first sight, it's incredibly beautiful. Backed up with wonderful Island culture and warm and friendly people, you'll be very glad you chose this as your vacation destination. If there is any complaint, it is that it is expensive, but you knew that when you booked... More 

Was this review helpful? Yes 3
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to post your glowing comments about Sugar Beach, A Viceroy Resort. I am sure others visiting this site will find your extensive review extremely helpful. Based on your feedback, it appears you had an amazing stay. We will be sure to share your comments with Curt and the rest of the team... More 

Rochester, New York
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have experienced many top resorts and this one is among the best for many reasons. The Room: As you can note from many reviews, in low season, everyone is upgraded. Not just one or two levels….to the top level available during your stay. That is what service is all about. Never have we experienced automatic upgrading to this extent.... More 

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share this comprehensive review about your stay at Sugar Beach, A Viceroy Resort on TripAdvisor. We are happy to hear that we provided a top notch luxury experience for you and that you really appreciated the room upgrade. Like you said, we always go the extra mile to make every stay... More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed as a group of four in the two bedroom residence (there is currently only one operational - 108S). This was the first major one off problem. We read reviews of ongoing construction in the residence area and emailed to ask about this. We were assured by Molly that although we would have to see the construction in passing... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments. Based on what you have described, it appears that there was a misunderstanding and miscommunication on our end about the level of noise that you would experience with the Residence constructions and your room allocation. The information conveyed to you prior to arrival was correct at the time it was discussed with you... More 

Hotel Review Summarization

What travelers say

  • Very good(9)
  • Plunge pool(8)
  • Great room(4)
  • Rum Punch(4)
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