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Sugar Beach, A Viceroy Resort

Travelers' Choice award winner
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Sugar Beach, Val des Pitons, Soufriere, St. Lucia
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Fifth Night Free
Best prices for: 1 room 1 guest
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Sugar Beach, A Viceroy Resort
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Sugar Beach, A Viceroy Resort
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661 reviews from our community

Traveler rating
    496
    113
    31
    13
    8
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118
461
2
12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and i tend to stay in small boutique hotels, but went with Sugar Beach having being recommended it by our travel agent. Given its size, it really was excellent - our room was upgraded to a superior sugar mill room - which was really lovely. White colonial decor, huge roof terrace with plunge pool and lovely 4 poster... More 

Was this review helpful? Yes 2
Saratoga Springs, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed in this suite with 3 of my friends. We slept so comfortably and had extra space for people. We realized we could have had at least 3 more people staying with us easily. The view from the gallery is spectacular and I loved the entire experience. I was so amazed with the location because it is right on... More 

Was this review helpful? Yes 2
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Let me preface this review by saying that we did not stay at this resort; we stayed at Ladera nearby but this is the beach that Ladera uses, as their resort is situated higher up in the island. We only went to the beach and ate at the nearby restaurants... We didn’t know about Sugar Beach until we were told... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments about your day visit to Sugar Beach. I am sorry that the level of service you received was not to your satisfaction and that it took so long for your food to be delivered. This is certainly not our usual standard of service. I am also surprised to hear that our beach attendant... More 

New York City, New York
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a rare resort that where the exceptional standard of luxury and quality does not take away from one of the most beautiful and inspiring island spots i've ever seen. My wife and i stayed there for 5 days in early April 2015, and we kept being amazed by the character of the staff, who were truly available as... More 

Was this review helpful? Yes 7
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your visit to Sugar Beach, A Viceroy Resort. I am very happy that you were impressed with the genuine care and attention that our professional staff bestowed on you. I am proud to be working with such a warm, caring and service-focused team. They will be happy with your... More 

London
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The beach-side setting, beneath the mighty Pitons, is truly jaw dropping; a view I will never tire of. The main house set in beautiful gardens has a good choice of restaurants, and there is a great restaurant on the beach too. Rooms are well appointed, ours was a sugar mill room with an enormous private terrace, plunge pool and bar... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your recent stay at Sugar Beach, A Viceroy Resort. I am very pleased to note that you had a fabulous stay and enjoyed all our offerings. The team will be very happy with your comments. Once again, thank you for your feedback, recommendations and business. We hope to welcome... More 

Istanbul, Turkey
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Very kid friendly hotel with a great kids club and kids menus in all restaurants (the kids buffet at lunch was also a plus). The nature and the beach are beautiful. The various f&b outlets are very well designed and offer good menus but are way over-priced. The butler service is not functioning at all, we would have had a... More 

Was this review helpful? Yes 4
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments. On balance, it appears that you had a relaxing stay with the exception of the disappointments that you have highlighted. I would like to apologize for the inconvenience caused. It would be useful to learn more about your experience with our butler service. I would appreciate if you would kindly email my Guest... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From 2009 to 2013, I have visited the Sugar Beach (although when I first visited was known as the Jalousie Plantation) for 5 years in a row. A truly amazing experience, I found the villa structure and layout across the hillside unique, and have struggled to find something similar in other tropical countries. Having stayed in rooms 904, 109 (unfortunately... More 

Was this review helpful? Yes 8
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Firstly, I would like to thank you for your loyalty and taking the time to share your extensive review on TripAdvisor. We are pleased to hear that our recipe for a memorable stay once again exceeded your expectations and you are looking forward to your sixth visit. I am a little concerned about your comments about the sun... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The most amazing place I've ever visited! People are wonderful, service is top notch, and the villas are perfection!! Verdley Joseph was are driver and I highly recommend him! Gary was our butler and he's was on his A game!

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We really appreciate you taking the time and making the effort to comment on your recent stay at Sugar Beach, A Viceroy Resort. Our aim is to ensure that every guest we encounter is treated in the best possible way. Our high quality service and our remarkable setting provide the perfect combination for a memorable vacation. We are... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful place, excellent service, really good food (at times it was a little over the top forgetting where its roots were) however I can't really complain about the luxurious setting, drinks, and location. If I had to find a fault it would be that the butlers were not really needed and there was not enough choices of wines on the... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to post your comments on TripAdvisor. I am happy to hear that you enjoyed our high level of service in all areas and that you would recommend us to others. Sheldon and Sherman are really amazing and we are proud to have them work with us. They will be commended for a... More 

Brighton
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Sugar Beach last year and loved it so much we decided to return. We enjoyed this visit even more than the first. We had a superior suite in the 300s section, with the most wonderful view of the bay and so much space outside. The plunge pool was infinity style and very beautiful. The most stunning thing... More 

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to comment on your second stay at Sugar Beach, A Viceroy Resort. Your feedback is very important to us. As a returning guest, we are happy to read that you enjoyed this visit even more than the first. I am delighted that we were able to make your family vacation memorable for... More 

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