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Sugar Beach, A Viceroy Resort

5.0 of 5 Sugar Beach, Val des Pitons, Soufriere, St. Lucia
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Certificate of Excellence 2014
Sugar Beach, A Viceroy Resort
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Sugar Beach, A Viceroy Resort
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549 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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St. Louis, MO
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I recently returned from an amazing 36th anniversary trip to St. Lucia where we stayed at Sugar Beach. I cannot recommend this beautiful hotel enough. If I could give it more than 5 stars -- I would. From the moment we arrived we felt treasured. Our Butler helped us get settled, made dinner reservations for us and... More

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High Wycombe, United Kingdom
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from another fantastic pampered and luxurious holiday at Sugar Beach. Thank you to the Spa staff and the dive team who made our holiday even more special. Especially enjoyed the trip to Hotel Chocolate where we also grafted and planted cocoa trees.

Was this review helpful? Yes 2
Bristol, United Kingdom
Top Contributor
140 reviews 140 reviews
33 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I were celebrating a special wedding anniversary and our research indicated St Lucia and Sugar Beach would provide a romantic destination. Overall the holiday lived up to all our expectations. The villas are set on the side of a steep hill overlooking the ocean. They all have plunge pools and as far as we could see a... More

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Firstly, we would like to thank you for choosing Sugar Beach, A Viceroy Resort to celebrate your wedding anniversary. We are very happy that you remained pleased and satisfied with your decision. We know how important it is to offer our guests high end amenities for both comfort and relaxation. Your comments bring us great satisfaction, knowing that... More

New York City, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My fiancé and I just spent a week long vacation at Sugar Beach, a Viceroy resort located in between the beautiful Pitons of St. Lucia. As we sit here at the airport waiting for our flight back to NYC, we decided to write a review to share our experiences with fellow travelers. As avid trip advisor users, we read many... More

Was this review helpful? Yes 3
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, I would like to thank you for taking the time to comment on your stay at Sugar Beach, A Viceroy Resort. It appears that you experienced a catalogue of disappointments and service inconsistencies especially in the area of food and beverage. I would like to apologize for less than satisfactory experiences that you have shared. Although many of... More

Fairfax, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our third trip back to Sugar Beach where we were welcomed as family. The staff all remembered us. We stayed again in 812, a magnificent villa at the top of the hill with our own full swimming pool. We had special meals prepared at our request, as we sunned by our crystal clear pool in the midst of... More

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ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day Thank you for taking the time and making the effort to share your comments about your stay. As a third time guests at Sugar Beach, A Viceroy Resort, your feedback is especially important to us. We are so pleased to hear that we continue to impress on each consecutive visit. Thank you for appreciating what we do and... More

Australia
Contributor
20 reviews 20 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Sugar Beach for a week in one of the 800 villas at the top of the resort. The villa was absolutely gorgeous - white, minimal, huge and with a beautiful private pool with incredible views of the pitons and the surrounding forest. The bed was ridiculously comfortable and huge - we slept brilliantly. Butlers were amazing -... More

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We would like to thank you for taking the time to comment on your stay at Sugar Beach, A Viceroy Resort. On balance, it appears that you had an enjoyable stay with the exception of the disappointments and glitches that you have highlighted. We are continuing to review our service standards in the areas that concerned you to... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Our party of 3 stayed at the Sugar Beach, St Lucia Resort in early November and were lucky enough to have the use of Residence 107 for our 8 days in heaven. The setting of this resort can only be described as paradise, deep in the rainforest and yet right on the edge of the Caribbean Sea, framed by the... More

Was this review helpful? Yes 2
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share your feedback on TripAdvisor about your recent stay at Sugar Beach, A Viceroy Resort. From your comments it looks as though you thoroughly enjoyed your time with us. We try our utmost to ensure that all our guests experience the same high level of service that you described. We are... More

uk
Top Contributor
53 reviews 53 reviews
20 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 1 week ago

As per my title the location and bungalows are outstanding. The bungalows are located right on the beach with fantastic views of the pitons and you can see the sea from your bed. The bungalows are decorated all white with a very pure feel. All accessories and decor are all white also, you have a private small pool/ jacuzzi with... More

Was this review helpful? Yes 5
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time to share this expansive review and to comment on the areas that concerned you as well as the areas that you were satisfied with. I am shocked to hear of your experience with the server at breakfast. This is unacceptable and not the kind of service that we offer to our guests.... More

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Where do I even start? We felt like royalty at Sugar Beach. Simply stated, this resort is pure luxury. We stayed 7 nights for our honeymoon in October 2014. We stayed in a Sugar Mill room, which I feel is inappropriately named as the rooms are more like townhouses with your own private terrace and plunge pool. We never saw... More

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day Thank you for taking the time to comment on your honeymoon stay at Sugar Beach, A Viceroy Resort. We are delighted to hear that your honeymoon was perfect. We will share your feedback with our team members and commend them for a job well done. Once again, thank you for your business and comments. We are looking forward... More

Dallas, Texas
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were only able to visit Sugar Beach for a few hours during one of our excursions. However, this stop was the highlight of our day! Our catamaran pulled up into the cove & we were greeted with the view of the clear waters, pristine white beach & towering Pitons. The water in this area was so clear it provided... More

Was this review helpful? Yes 1
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for your comments about your day visit to Sugar Beach, A Viceroy Resort. We are pleased that you had the opportunity to stop by and enjoy snorkeling at the National Marine Reserve just steps off shore. We would like to welcome you back at some point, perhaps as a resident guest, to share with you first... More

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Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere

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