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Bay Gardens Hotel

3.0 of 5 Rodney Bay Village, Gros Islet 1892, St. Lucia
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Certificate of Excellence 2014
Bay Gardens Hotel
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Bay Gardens Hotel
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526 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Bay Gardens Hotel
See the most recent reviews
17 reviews 17 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 28, 2013

I visited with a friend for the carnival and I found the hotel to be great considering the affordable price. Both the room and bathroom were clean, also the bathroom counter was spacious (too many hotels have small bathroom counters), my only complaint was that our air conditioning did not work and despite being checked my maintenance it continued to... More 

Was this review helpful? Yes
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 25, 2013

This hotel is in an excellent location! Not deep into the busy nightlife area but walking distant! Hotel reception warm and friendly but breakfast staff could be more accommodating! We had to ask for tea or coffee on several occasions and beg for a smile from not all but some of the staff! Now the actual hotel and setting is... More 

Was this review helpful? Yes 5
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

Thank you for providing your constructive feedback from your stay. We are definitely going to continue working on updating our rooms so that we will not have a repeat of this situation, as this is not the standard that we have set for ourselves. Our breakfast menu is normally on rotation, which would prevent the issue of repetitiveness. Again, we... More 

Solihull, United Kingdom
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 21, 2013

I thoroughly enjoyed my recent stay at Bay Gardens Hotel. Please be aware that this is not part of an international chain and that gives it a different, more local ambience. It is friendly and the service is excellent. The food is very high quality, but has a lot more local influences, rather that the standardised "international" cuisine you typically... More 

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baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

We are very proud of our heritage and it shines through in our cuisine. Spices restaurant is just as the name suggests - a bold fusion of Caribbean flavours. We’ll talk with our team members to ensure that our pool rules are consistently followed to ensure the comfort of all of our guests. The VAT and service charge are both... More 

3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 20, 2013

This HOTEL is horrible. service is very deficiency in judgement. . When i entered my room, the bed wasn't made, the bathroom wasn't clean. then the manager who was so kind and generous sent me to another room where i encountered another horrible situation, which was, the room didn't smell good, it looks filthy and terrible.. again, i got sent... More 

Was this review helpful? Yes 3
New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2013

I do not understand why one would expect to use the amenities of a property if they are not staying at the property. As much as I want to be empathetic to the fact that she has a baby, it is not practical to expect to use guests amenities if you are not a guests. If you were told this... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2013

i must say that bay gardens hotel was an exceptional place to spend with family and couples. my husband and i stay there for our honeymoon and it was fantastic. our room were all ready with sparkly drinks and bed well set. all category of staff was friendly and cooperative. i will recommend anyone to gain the experience that bay... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed July 1, 2013

My two sister, mom and myself stayed for three nights. We were a disappointed with the unpreparedness for our arrival, we had to wait to have the mattress changed and the bed made. And when we entered the room it looked nothing like in the advertised photo, no lovely bedspread and very small. We had to ask for cutlery, plates... More 

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baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

Thank you for staying with us. It is disappointing to read that certain aspects of your stay did not live up to level of our usual Bay Gardens experience. This is certainly not the norm and we will ensure that it is not repeated in the future. You are welcome to visit again when you are in St. Lucia next. More 

Senior Contributor
47 reviews 47 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 25, 2013

Travelled here in June with a large ( 100 ) and lively group , the Port of Spain Hash House Harriers, so got a good deal by booking in bulk. This is a mainly two story hotel around 30 years old consisting of more than ten buildings painted in yellow and built in a simple Caribbean style. There are several... More 

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Port of Spain, Port-of-Spain, Trinidad and Tobago
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 13, 2013

My husband and I were just looking for a vacation getaway, we decided on st. Lucia. We ended up choosing Bay Gardens Hotel through an online travel agent (travelquestcaribbean). The price was great, food great, service of staff EXCEPTIONAL and rooms very comfortable!!!! It is ideal for couple, family, friends and business! To add icing on top of the cake,... More 

Was this review helpful? Yes 2
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

Thank you for your taking the time out to leave this excellent review. Your feedback will be passed on to our team. We’re already looking forward to your next stay! More 

Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 5, 2013

My wife and I stayed at this Hotel during a six-day visit to St. Lucia. This Hotel is one of three related properties- the Hotel, the Inn (located next door) and the Resort (a spectacular beachfront resort facility). Location- The hotel is located just off a main road and it is NOT on the beach or Marina. It is, however,... More 

Was this review helpful? Yes 3
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Additional Information about Bay Gardens Hotel

Address: Rodney Bay Village, Gros Islet 1892, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bay Gardens Hotel 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet
Hotel Style:
#1 Best Value Hotel in Gros Islet
#6 Business Hotel in Gros Islet
#7 Romantic Hotel in Gros Islet
#8 Family Hotel in Gros Islet

903 photos of this hotel

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Room/suite (38)
Pool/beach area (35)
Hotel & grounds (59)
Business center/function rooms (2)
Dining (21)
View from room (12)
Bathroom (7)
Other (54)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (30)
Croton Suite with Two Bedrooms (182)
Pools (87)
Restaurants and Bars (40)
Standard Room with Two Twin Beds (86)
Superior King Room wth One King Bed (93)
The Hotel (122)

Management photos: Courtesy of the property manager

All management photos (35)
Pool/beach area (4)
Hotel & grounds (5)
Dining (5)
Bathroom (1)
Room/suite (16)
Other (4)
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