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Bay Gardens Hotel

3.0 of 5 Rodney Bay Village, Gros Islet 1892, St. Lucia
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Certificate of Excellence 2014
Bay Gardens Hotel
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Bay Gardens Hotel
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471 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 23, 2013

We stayed at bay gardens hotel for ten nights and found found the whole experience too be very good , the hotel is located in rodney bay around a 15min walk to the beech , you can use the chairs and beech at bay gardens beech resort free of charge and the hotel offers a free shuttle bus to and... More

Was this review helpful? Yes 1
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

We will definitely keep up the good work. Thank you for this very kind review; we looking forward to your next visit. See you soon! More

Norwich, United Kingdom
Contributor
11 reviews 11 reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 19, 2013

From the airport it was roughly 90 minutes. The hotel on first impression's was clean and tidy. The reception staff were polite and courteous and always replied sir or madam with a smile. The rooms were functional and simple and housekeeping was done on a daily basis to a high standard. There is a swimming pool by the bar, one... More

Was this review helpful? Yes 1
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

Thank you for choosing to stay with us; we’re happy that we were able to meet your needs. It is very unfortunate to see that some of our team members were not meeting our expected standards. We will without doubt ensure that this is not repeated. We look forward to welcoming you back! More

Roskilde, Denmark
Top Contributor
80 reviews 80 reviews
58 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 17, 2013

Attending a four day conference, I stayed for five nights at the Bay Gardens Hotel. Since I wasn't relaxing on holiday, the distance to the beach (around 20 minutes by foot) and the lack of a large pool didn't bother me. In fact I thought the hotel is well located, close to stores and a range of restaurants. During the... More

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baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

Thank you for leaving this review and personal recommendation. We run an hourly shuttle service between the Bay Gardens Beach Resort and the Bay Gardens Hotel, this would have eliminated the walking you did during your stay. We hope to welcome you back in the future! More

Southampton, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2013

We have stayed at this hotel many many times and continue to go back. The staff are so helpful and friendly, they do everything they can to make your stay as good as it possibly can be. The manager. Miss Patrick, Is lovely, She is so good at her job the hotel runs like clockwork.. We feel like family and... More

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baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

And we look forward to seeing you again in November too! You are part of our family, so it’s our pleasure to ensure that everything is just as you need it when you stay with us. Thank you for another great recommendation; we truly appreciate it. See you soon! More

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2013

My first trip to Saint Lucia was for a business trip and I cannot complain about the great hotel that was suggested to us. The location is great: just 10 min walk from the beach, super close to a mall and several delicious restaurants and to a supermarket. The staff was super friendly and always willing to help. Not to... More

Was this review helpful? Yes 1
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

We’re very thankful for your recommendation and delighted that you enjoyed your stay (even though it was mainly business). We have noted your recommendations and will certainly continue to ensure that our rooms and their amenities do not fall below our standards. We hope that you will choose to stay with us when vacation time comes around. More

Middlesex
Top Contributor
62 reviews 62 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 11, 2013

Good value hotel, roughly 3 stars in UK level. We were upgraded to a Croton Suite (Bedroom and Bathroom, large kitchen/diner and sitting room with small patio), which was very spacious and well equipped (save for a puzzling absence of forks from the kitchen…). The rooms were clean and well decorated, though some fittings were a little tired and in... More

Was this review helpful? Yes
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

Our location is indeed a great asset. Thank you for your feedback, we are certainly looking into sorting out all of the small issues you mentioned here. One minor correction, the shuttle between properties runs on an hourly basis, not every half hour. In addition to the room only rates, we’ve also got great breakfast and all inclusive options available. More

Sutton, Quebec, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 6, 2013

Stayed at bay gardens for 3 weeks,the suite was large and offered a full kitchen which was what we were looking for,only problem was not much to cook with,made a few request at the front desk for missing Items,after 3 day,s of not getting them we went out spent 300.00 ecs to get what we required,because of medical restrictions we... More

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baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

We truly appreciate your recommendation and we’re glad that your stay was a very good one. It really is an added bonus to have the ability to use the lovely facilities over at the Bay Gardens Beach Resort. You’re always welcome back to get some more of that spice rum! More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2013

....We booked 12 days at Bay Gardens HOTEL for my friend's wedding. The Bridal party were all staying at the resort but we found that a little too pricey for our budget, so we choose the next one down so this allowed us to use the sister hotel's facilities. The hotels are nicely situated along the Rodney bay strip. An... More

Was this review helpful? Yes 1
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

We truly appreciate your recommendation and we’re glad that your stay was a very good one. It really is an added bonus to have the ability to use the lovely facilities over at the Bay Gardens Beach Resort. You’re always welcome back to get some more of that spice rum! More

Castries, St. Lucia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2013

The Bay Gardens Hotel is perfect location for shopping, restaurants, clubs & even the beach. I have stayed here a few times with friends, to experience the night life by the strip. Rodney Bay is far from my usually residence so in order to make a night of it, we usually book a hotel to have as a base rather... More

Was this review helpful? Yes 2
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

We’re always happy to have our St. Lucian friends over as our guests. Thank you for continuing to spend your special weekends with us and we’re happy that we have been able to make it enjoyable for you. More

Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 21, 2013 via mobile

We stayed here for almost a week. The staff was quite helpful when our luggage was lost and when we wanted advice about the area. The rooms look just like the pictures. We had a suite with a patio facing beautiful flowers and sat out there all the time. The kitchen living room area was quite large and very clean.... More

Was this review helpful? Yes 1
baygardensresorts, Manager at Bay Gardens Hotel, responded to this review

It’s great that you were able to enjoy your vacation fully, even after it got off to a not so great start! As you mentioned, we’re continually touching up our rooms and we welcome feedback like yours as it helps us quickly target the issues that require attention. Thank you for staying with us and leaving your feedback. More

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Additional Information about Bay Gardens Hotel

Address: Rodney Bay Village, Gros Islet 1892, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bay Gardens Hotel 3*
Number of rooms: 71
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Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

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Amenities (30)
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Croton Suite with Two Bedrooms (182)
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Superior King Room wth One King Bed (93)
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