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Bay Gardens Hotel

3.0 of 5 Rodney Bay Village, Gros Islet 1892, St. Lucia
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Certificate of Excellence 2014
Bay Gardens Hotel
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Bay Gardens Hotel
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526 reviews from our community

Traveler rating
    202
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    74
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Torquay, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars NEW

Small hotel with large rooms and balcony,lovely gardens.Very friendly and efficient staff, even remembered us from previous visit.Very clean.Good breakfast choice an great location.Not at all noisy. A perfect choice. This was my second visit and will not be my last.

Review collected in partnership with this hotel

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Stratford, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were very happy with our two week stay at this hotel. Staff could not have been friendlier. Rooms were kept very clean.We liked the location right in the town, close to restaurants and grocery stores and shopping. We took advantage of the shuttle to use the beach at the resort - the beach there has lots of shade but... More 

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Gothenburg, Sweden
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel 3 times. Very clean and nice. Great service and friendly staff. The location is perfect, in the mist of everything, restaurants, the mall, the beach, the supermarket and the local bus buss stop is yards away the hotel so easy and cheap to go to Castries and Gros Islet to the friday night street party... More 

Was this review helpful? Yes 1
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for taking the time to leave us the review on your 3rd stay with us. We are glad that you received our signature service coupled with a comfortable and relaxing stay, and look forward to welcoming you back soon. More 

Montreal, Canada
Top Contributor
51 reviews 51 reviews
21 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 1 week ago

It's our first visit to St. Lucia and we were not disappointed. We booked Bay Gardens Inn for a anniversary vacation, but were upgraded to Bay Gardens Hotel( administrative error by Sunwing). Before I continue, I would like to mention that Sunwing rep was the most unaccommodating. She booked the meeting at lunch, when we were at the beach and,... More 

Was this review helpful? Yes 3
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for taking the time to leave us a review on your recent stay. We are thrilled to hear that your first visit to our beautiful paradise was a great one. We are also glad that you choose us to celebrate such a momentous occasion and that our team members provided you with the comforts and service expected. It... More 

Orillia, Canada
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

What can we report that hasn't already been said? Mostly to confirm the other positive experiences I will throw in our two cents. My husband and I spent two weeks at this charming hotel in February 2015. Arrived to a very efficient check in process, all ready for us, no issues, a nice cold rum punch drink , courtesy of... More 

Was this review helpful? Yes 1
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for taking the time to leave us a review on your stay at the Bay Gardens Hotel. We always are glad to hear that our guests enjoyed their stay and that we are on the right track in providing a comfortable and relaxing environment coupled with excellent service. We make sure there is a very efficient check in... More 

Clinton, Maryland
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 5 nights at the Bay Garden's Hotel in November 2014. The staff is very friendly and courteous. The rooms are clean and spacious and the free breakfast is ok. The internet service in our room was not optimal but service in the hotel lobby was always good. The hotel is a short walk from the Rodney Bay mall... More 

Was this review helpful? Yes
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for leaving us a review on your recent 5 night stay at the Bay Gardens Hotel in November. Our team members strive to create a comfortable and relaxing environment coupled with excellent service. In a continued effort to do so, we will further look into our Wi-Fi service in rooms. We look forward to welcoming you back to... More 

Burlington, Canada
Top Contributor
50 reviews 50 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a lovely time at this hotel. Clean, spacious, comfortable room. Helpful staff. Gardens and facilities are very well-kept. We took full advantage most days of the convenient shuttle van to the Beach Resort, which is a gorgeous place right on the beach. But it is close enough for a nice walk too, in the evenings when it was cooler.... More 

Was this review helpful? Yes 1
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for taking the time to leave us a review on your recent stay at the Bay Gardens Hotel. We are glad that you found the accommodations and amenities clean, spacious, and comfortable. Our priority is guest comfort and relaxation and we strive to provide excellent service for every guest. We are also glad to hear you enjoyed the... More 

woodstock
Reviewer
5 reviews 5 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I met couples that continually come back year after year, that tells you something. One couple in their 80s have come back to this same Hotel 27 times for 3 weeks and stay in the same room. Rooms are very clean and well laid out. EVERYTHING worked in the room. No bugs inside or outside. None even on the... More 

Was this review helpful? Yes 2
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for taking the time to leave us a review on your recent stay at the charming Bay Gardens Hotel. We are glad that you had a wonderful time in Saint Lucia and with our Bay Gardens Family. Our goal is to create a relaxing and comfortable atmosphere coupled with excellent service, creating a memorable experience for every guest... More 

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This trip was my second trip to the beautiful island of St. Lucia, this Hotel is "everything" you need in a hotel, First of all the staff is so friendly and accommodating, the manger of the hotel Waltrude is so nice and friendly and the first day we got there she personally introduced herself, also ALL the front desk staff... More 

Was this review helpful? Yes 1
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for choosing us to spend such a special occasion and for leaving us a review on your stay. It makes me proud to hear that our team members took very good care of you and strived to make this a memorable experience. We look forward to welcoming you back with a warm smile during the Jazz Festival. More 

Thunder Bay, Canada
Top Contributor
57 reviews 57 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

PROs -We chose this hotel to be able to experience st. lucia at the community level. We were able to walk out to shopping, dining, drinks, and shuttle to the beach. As scuba divers we spend our days on the water, so the beach to us is not the top amenity. - The housekeeper, Margaret did a super job cleaning... More 

Was this review helpful? Yes 1
baygardensresorts, Guest Relations Manager at Bay Gardens Hotel, responded to this review

Thank you for taking the time to leave us a detailed review on your recent stay at the Bay Gardens Hotel. We are glad that you had a good time. Our team members pride themselves in providing a comfortable stay coupled with excellent service and that its good to know we provided relaxing accommodations and good variety for breakfast. We... More 

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Additional Information about Bay Gardens Hotel

Address: Rodney Bay Village, Gros Islet 1892, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Gros Islet Quarter > Gros Islet
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bay Gardens Hotel 3*
Number of rooms: 71
Reservation Options:
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Also Known As:
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet
Hotel Style:
#1 Best Value Hotel in Gros Islet
#6 Business Hotel in Gros Islet
#7 Romantic Hotel in Gros Islet
#8 Family Hotel in Gros Islet

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