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Bel Jou Hotel

Certificate of Excellence
PO Box 296 | La Pansee, Castries 89131, St. Lucia
Bel Jou Hotel
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181 reviews from our community

Traveler rating
    92
    58
    19
    9
    3
See reviews for
10
106
42
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Bel Jou Hotel
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Glasgow, United Kingdom
Top Contributor
96 reviews 96 reviews
22 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed July 25, 2012

We were lucky enough to spend an amazing two weeks in Bel Jou in October 2010 after the Islands of the Carribean tour with Saga.Yes it is at the top of a steep hill but you are made well aware of this in the brochure before booking. The courtesy bus is frequent and the trips to the beach are available... More 

Was this review helpful? Yes 8
gloucester
Contributor
13 reviews 13 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 19, 2012

My first saga holiday and I am sure not my last I will go on my own or with my partner. The hotel was brilliant and even though going to close down for renovation still looked after us. The staff are obliging and work very hard, it is a shame that some people expect them to work like the British... More 

Was this review helpful? Yes 12
Harlow, United Kingdom
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed June 28, 2012

We have just returned from two weeks at the Bel Jou (June) and thoroughly enjoyed the whole experience. The rooms are spacious with two double beds, flat-screen TV/DVD and remote control air-conditioning. They were cleaned thoroughly every day. The gardens are well maintained with plenty of exotic flowers and shady areas. The pool is small but we never had a... More 

Was this review helpful? Yes 13
Management response:

Thank you for your positive feedback concerning our hotel in St Lucia, we take every step to ensure your holiday is enjoyable. It’s wonderful to hear that you experienced the excursions and made use of the shuttle bus trips to the beaches. With regard to the food on offer we aim to cater for all tastes with our buffet style... More 

Hull
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 28, 2012

I have just returned from my holiday after reading such awful reviews about the place i thought what am I going too.Well all i can say is it must be a differant hotel to what I stayed in.The staff, including the manager ,and Andy the saga rep were very nice friendly people they could not do enough for you .The... More 

Was this review helpful? Yes 18
Quedgeley
Contributor
12 reviews 12 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 21, 2012

I have just read a lot of reviews of the Bel Jou St Lucia.I don't recognise the descriptions of the rooms or the food.On our second visit we had one of the lovely garden rooms which was superb.The garden is well kept and beautiful. The driver of the minibus is helpful and accommodating.We saw parts of St Lucia we would... More 

Was this review helpful? Yes 17
Westhoughton, United Kingdom
1 review
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 16, 2012

Well i must say all these miserable people who wrote horrid reviews need to think again,this was my first time as a solo traveller and must say i was a bit scared after reading the reviews especially about the BUNGELOWS but i had a wonderful time.(enclosed pics of bungelows) Yes there was OLDER people there but it is for the... More 

Was this review helpful? Yes 18
Management response:

Thank you for your positive feedback concerning your stay at the Bel Jou Hotel, we are delighted that you enjoyed your recent holiday, we do we receive a huge number of compliments concerning the hotel, our staff, the food, entertainment and excursions. We are constantly looking at ways to improve our guests’ holiday experience and welcome all feedback received. We... More 

Portsmouth, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 14, 2012

This was my second visit to the the Bel Jou, my policy is usually not to return to places I have already visited but had such a wonderful time in August last year decided to back. Enjoyed the week but after the luxury of the first week at Buccament Bay this was so down market! Most disappointed to find out... More 

Was this review helpful? Yes 8
Leicester, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 14, 2012

Having spent a wonderful 2 weeks here in Nov/Dec 2011 returned May 2012 for another 2 weeks,what a big mistake! Such a lot of changes,none for the better.New manager,new saga rep,spa closed down,cheaper cuts of meat used,the staff no longer joining in the dancing in the evening,and while you cannot fault the staff on the service they provide,they are not... More 

Was this review helpful? Yes 5
beljouslu, Manager at Bel Jou Hotel, responded to this review

Thank you for taking the time to feedback your experience of your stay at the Bel Jou Hotel. You will be aware that you are asked to complete a questionnaire at the end of your stay, this valuable information helps us understand your holiday experience. As you have returned to the Bel Jou you will be aware that staffing at... More 

Slaford, lincs.
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 13, 2012

Having just got back from staying one week at the Bel Jou Hotel...I must say neither my husband or myself were particularly overjoyed with it. The staff are excellent...very efficient..and friendly. Our room ( 212 ) was very dull in colour and general decor..but it was cleaned daily, both double beds were more than comfortable, and we had a super... More 

Was this review helpful? Yes 2
beljouslu, Manager at Bel Jou Hotel, responded to this review

Thank you for your feedback about your stay at the Bel Jou. We are disappointed to see that you didn't enjoy your time here. Your feedback will most certainly be taken on board. You'll know from staying at the hotel that we ask all customers to complete a questionnaire once they have finished their stay, so that we can make... More 

Enniskillen, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 10, 2012

This was the second week of a two centre Saga holiday. The first week being spent in Antigua. Bel Jou was not quite in the same class as the first week but nevertheless we had few complaints, but unfortunately one couldn't help comparing the two hotels. If we had only been to the Bel Jou we would have been more... More 

Was this review helpful? Yes 6
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