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Ponce Plaza Hotel & Casino

Hotel website
Reina & Union Street, Ponce 00733, Puerto Rico
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Ponce Plaza Hotel & Casino
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Ponce Plaza Hotel & Casino
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221 reviews from our community

Traveler rating
    59
    55
    53
    22
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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2 reviews
5 of 5 stars Reviewed 1 week ago

noisy on friday and saturday nights due to nearby clubs. Just bring some earplugs! Everything else was great! Clean Room and friendly staff. A very nice cafe/restaurant, a nice bar, and a casino which are all part of the hotel. Our shower was really big! Two people fit easily at the same time.

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San Jose, Costa Rica
Contributor
11 reviews 11 reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

The rate is low but it doesn't justify such a bad hotel. They claim to have fitness center which they have. However they don't clarify that is out of service and it has a sign that it's obvious that has been out of service for a while. Noicy:The hotel is at front of the Parking and the restaurant so it's... More 

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Robles, Thank you for taking the time to write and share your experience. We are located in the Main Square of the Plaza and there is much nightlife and it can be noisy some weekends more than others. The hotel is owned and is directed by the same management team as the Restaurant. We will take into consideration all... More 

Travelers are raving about these Ponce hotels

San Juan, Puerto Rico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After reading all the reviews I had to think twice about booking this hotel. It was when I decided to call to see what they offered for one night only. The rates they offered me were a little high but the service the gentleman gave me was the key to deciding to stay. I spoke with Mr. Carlos not remember... More 

Was this review helpful? Yes 2
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Rene Negron, Carlos is one our best Service Agents, he has an A+ in Customer Service, he is very passionate about his work. It is very nice to see his hard work paying off. Thank you for giving us the opportunity and staying with us. We live our jobs and love to have our guests feel like this is... More 

Tucson
1 review
4 of 5 stars Reviewed 2 weeks ago

The only complaint was loud traffic noise from side street. The guest room doors slam loudly when being closed by other guest rooms. The hotel location is excellent. The staff was extremely courteous and welcoming. We could probably stay there again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Rupert A, As you know we are located in the downtown square and even though it is generally quiet, since we are in the Plaza all the town celebrations usually happen here. We do try to advise guests at booking time if any special activities are going to be held and talk about the noise but other times they... More 

Guaynabo
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Ponce Plaza is one of the best alternatives to stay in Ponce, perfectly located in the center of Downtown Ponce it is very close to many of the historic landmarks. In addition the Restaurants on location are excellent.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Thank you so much for your comment. It makes us very happy that you enjoyed your stay. We strive in giving the Best Service in Ponce to have you come back for more. It is very rewarding to receive this feedback saying how good your stay was. Cordially, Linda Y. Pacheco More 

San Juan, Puerto Rico
1 review
2 of 5 stars Reviewed April 15, 2015

I had to wait for about one hour (after check-in time 3:00PM) to get my room. I finally got my keys, but when I arrived the room was a mess. The hotel is not quiet at night. You can hear employees speaking (shouting) at the parking lot. I never was able to pick up the wifi signal at my room.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Nicola, Thank you for your comment. I apologize for your unfortunate experience at our property. The issue has been addressed with all our staff but thank you for letting us know. We strive on giving excellent service. I hope you give us another chance and come visit us again soon. Kind Regards, Linda Y. Pacheco More 

Isla de Vieques, Puerto Rico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 7, 2015

I stayed at this hotel back in January for one night, and it was a great experience. The location of the hotel is very convenient, the room was immaculate, and the service was excellent. I stayed again this past Saturday….but it was a different story. When I booked my reservation over the phone, I was confirmed a room with two... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

I am truly sorry you had such a bad experience during your stay. All the issues mentioned in your review have been addressed ad discussed with the leaders of each Department. We are currently making improvements so all this misunderstanding will not happen again. I invite you to come once more and I can guarantee you will love your stay.... More 

Cranston, Rhode Island
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 7, 2015

Husband and I stayed in Ponce for 2 nights and choose Ponce Plaza Hotel & Casino because of the location. Across from a large plaza with beautiful fountains, shops, live music, street food vendors, and Bars & restaurants. The hotel was beautiful and the room spacious , Colonial 221, located in the original building. Queen size bed and 2 small... More 

Was this review helpful? Yes 2
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear sweeterryb, We really strive to make the difference as an independent hotel. We are really glad you had the opportunity to experience the Colonial rooms which take you to our early days. Thank you for your kind comments and hope to see you in a near future. Cordially, Linda Y. Pacheco More 

Hartford, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 2, 2015

I booked an offer through a site called Ofertones and immediately upon check in I was short 2 breakfast vouchers and was told I had to wait until the morning when management came in by Johann. The next morning came I was told to order all 4 breakfast when the time came to pay (give the vouchers) I got a... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Thank you for taking the time to detail your experience here at the Ponce Plaza Hotel and Casino. I am sorry your stay was not to your liking and that you were not satisfied. I hope to see you in the near future and hope the experience is a different one. We really value your opinion. All the points mentioned... More 

West Bloomfield, Michigan
Top Contributor
65 reviews 65 reviews
22 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed March 19, 2015

I was very pleased with our stay at Ponce Plaza, but confused about the price…the value surpasses any other hotel I’ve stayed at in Puerto Rico!!! Coming from a hotel that charges almost four times what we paid here (Sheraton Caguas, not kidding) I thought the comparison to Ponce Plaza was simply unbelievable…If you visited both you would also be... More 

Was this review helpful? Yes 2
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Scoutings from Michigan, Thank you so much for taking the time to write about every detail you experienced during your stay. It is comments such as yours that makes our staff very happy and proud. Our staff always gives a 100% in customer service. I will be sure to let Alvin and all the other members know about the... More 

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