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Ponce Plaza Hotel & Casino

Hotel website
Reina & Union Street, Ponce 00733, Puerto Rico
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Ponce Plaza Hotel & Casino
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Ponce Plaza Hotel & Casino
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207 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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West Bloomfield, Michigan
Top Contributor
65 reviews 65 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very pleased with our stay at Ponce Plaza, but confused about the price…the value surpasses any other hotel I’ve stayed at in Puerto Rico!!! Coming from a hotel that charges almost four times what we paid here (Sheraton Caguas, not kidding) I thought the comparison to Ponce Plaza was simply unbelievable…If you visited both you would also be... More 

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Scoutings from Michigan, Thank you so much for taking the time to write about every detail you experienced during your stay. It is comments such as yours that makes our staff very happy and proud. Our staff always gives a 100% in customer service. I will be sure to let Alvin and all the other members know about the... More 

Guaynabo, Puerto Rico
1 review
2 of 5 stars Reviewed 1 week ago

I was part of a Cycling event called Across the Island where you go from Arecibo to Ponce, sleep in Ponce and then go back up the next day. We arrived at Ponce around 2:45PM at 3 we went to check in and were told the room was not ready and that we should wait 45 minutes more. I was... More 

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear gab_alicea, Thank you for taking the time to tell us about your experience at the Ponce Plaza Hotel & Casino. Across the Island is a well known event in the Island and we are glad you were able to participate. We do take pride in the customer service we provide to all our guests. For the event and the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

One of the best, if not the best hotel in Ponce. Excellent service and staff. Excellent location. It is located at downtown Ponce. My wedding party stayed here and I had a wedding emergency and they were very helpfull and resourcefull.

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Gabriela D, Thank you for taking the time to let us know about your experience. We strive to offer an excellent service to our customers and help them anyway we can. Comments such as yours really make our staff feel that their work and efforts really show. We are truly glad you and your party had a wonderful time here... More 

Top Contributor
51 reviews 51 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Ponce Plaza Hotel is nothing special as a hotel except for the location and a dynamite restaurant--Lola's. We were there during Carnival and it was such a pleasure to be able park in the Hotel's garage and then walk everywhere. The location is perfect. The Hotel is on the town square. There is free parking and free wifi; the... More 

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Betty G , Thank you for taking the time to write a review about your stay. we are glad you were able to enjoy the carnival and the destination. Great to know you love our Eclectic Cuisine Restaurant Lola. Hope to have you once again as a guest. Kind Regards, Linda Y. Pacheco More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed over last weekend of February, since we were going to participate in Bike event that takes place every year in Ponce. This was not really our first choice. But since the hotel were we usually stay was sold out for the weekend we search for an alternate hotel. And we were blessed with the choice we made. This place... More 

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Angelo2020, Thank you for your kind words in your review. This is a special event for the hotel since its only a one night stay and we only have on opportunity to get it right. I am glad you enjoyed your stay and found our hotel to suit all your needs. We strive on giving a 100% excellent service.... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Loved, loved, LOVED the location!!! The plaza is across the street. Restaurants, Souvenir shops, Museums, Church and bars are so close (most within walking distance). It's a beautiful hotel. Our room was comfortable and clean. I would definitely like to go back in the future.

Review collected in partnership with this hotel

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Penelope, Glad to hear you really made time to enjoy to the fullest all that Downtown Ponce has to offer and the Ponce Plaza Hotel & Casino too. Comments such as yours really help us promote our location an destination . Hope to have you as a returning guest soon. Kind Regards, Linda Y. Pacheco More 

Modesto, California
Top Contributor
478 reviews 478 reviews
76 hotel reviews
488 helpful votes 488 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for three nights while vacationing in Ponce and enjoyed my stay here. I was here with a tour group, so did not actually choose this hotel on my own. I thought the location was great, right across from the plaza. From this location I enjoyed exploring the plaza and the beautiful architecture in the neighboring areas. I... More 

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear MSWMOM50, We are really happy to hear that you enjoyed your visit to the hotel and the Ponce Area. We really appreciate and value your comments regarding your experience here at the Ponce Plaza Hotel & Casino. The issues you mentioned in your comments have been discussed with the Housekeeping Department and the engineering Department so they can be... More 

San Juan, Puerto Rico
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Good: Located in the heart of Ponce. Great nightlife, shopping for souvenirs, near museums and important places. Beautiful colonial setting. Service A+++ , they went above and beyond Good coffee shop, although slow service. Bad: I have stayed here before, the night after my honeymoon, and got a great room with balcony, very modern and nice amenities. However, the room... More 

Review collected in partnership with this hotel

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PoncePlazaHotel, HOTEL DIRECTOR at Ponce Plaza Hotel & Casino, responded to this review

Dear Dianita, Thank you for your comments. They are very valuable towards improving the property. Our staff strives always to offer excellent service and continues to improve everyday. I am sorry that the room you stayed in did not meet your expectations after staying in one of the 7 colonial rooms we have at Ponce Plaza. As we speak we... More 

Winterville, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Ponce Plaza hotel sits on the northwest corner of the central plaza and is most convenient for those who like us want to enjoy the Carnival at close hand. Out accommodations were fine, clean, comfortable and Lola's continues to be the finest restaurant around.

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Gary G, Nice to keep hearing so many of our customers came for the Carnival. Our location gives our guests an advantage to see at first hand the Carnival Parade. We appreciate your comments about your accommodations and we will continue to improve our rooms and Hotel grounds. Also Glad to hear that you enjoyed our Lola Restaurant. Hope... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Beautiful, great location in the town square, walking distance to various museums.Great parking, excellent Lola Rest. Very clean and comfortable rooms. Highly recommended !!!!!!!!!!!! :-) :-) :-) :-) :-)

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear guest, Comments like this really put a smile on our faces and helps us keep up the good work. Our team members take pride in their work making sure that everything is at the standards that our guests expect and deserve. We really value your thoughts and encourage you to come back and try more of what our hotel... More 

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