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All 7 Ponce hotels

Ponce Plaza Hotel & Casino

3.5 of 5 Hotel   |   Reina & Union Street, Ponce 00733, Puerto Rico
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Ponce Plaza Hotel & Casino
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Ranked #6 of 7 Hotels in Ponce
A recent review
3 of 5 stars reviewed 2 weeks ago
Victor H
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175 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My Puerto Rico vacations are filled with activities everyday, so I literally use the hotel to just sleep 10pm-7ish. I didn't use any of the restaurants so I can't say anything about them. The location is great. Safe. We had to pay for parking, which in I didn't expect but hey I'm in Puerto Rico I didn't worry about that.... More

Was this review helpful? Yes 1
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review

Dear Victor H, Thank you so much for taking the time to post your comments about our Ponce Plaza Hotel and Casino! We are very glad you enjoyed your stay. We hope that this won't be your last stay, and we will be more than excited to house you and / or your family once again. Thank you and see... More

Connecticut
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our reservation was for the Ramada Hotel in Ponce, PR. Upon our arrival to Ponce we drove around and around the square looking for hotel. Finally we parked car and walked into nearest hotel, which was the Ponce Hotel & Casino, and we asked where the Ramada Hotel was located. The reply was "this is it". We were a little... More

Was this review helpful? Yes 1
Carlos G, Guest Relations Manager at Ponce Plaza Hotel & Casino, responded to this review

Dear CLiz0919, Thank you for taking the time to provide us with your wonderful feedback. We are pleased to know that you enjoyed your stay at the Ponce Plaza Hotel & Casino, except for a few select things. We will take care of your complaints as soon as possible. I apologize once again and thank you for your suggestions, we... More

San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited this hotel as part of a one night stop in Ponce. Pro's 1. Great location at the main square 2. Good parking facility at $10 3. Good coffee shop on premises Cons 1. Mildew smell in rooms 2. Old bathrooms 3. Slow service in the reception 4. Damp sheets 5. Stains in all the walls of the room 6.... More

Was this review helpful? Yes 1
Carlos G, Guest Relations Manager at Ponce Plaza Hotel & Casino, responded to this review

Dear travel5, Thank you for posting your feedback on Trip Advisor and for being part of us in your last stay. We value our guests and appreciate their feedback as we strive to have our customers 100% satisfied with our hotel and their experience. We will share your feedback with our entire team and sure we have addressed all concerns.... More

New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is greatly situated in the heart of Central Ponce. Rooms were nice & roomy (though some remodeling wouldn't hurt). Cons: no lounge chairs available by pool. It kinda looks like it's there for show. They charge parking fed to hotel guest. Other than that, staff was accommodating & attentive!

Was this review helpful? Yes 2
Carlos G, Guest Relations Manager at Ponce Plaza Hotel & Casino, responded to this review

Thank you so much for taking the time to post your comments about our hotel! We are very glad you enjoyed your complete stay and hope to see you again! PS: We recently added new lounge chairs in the pool area for your convenience. More

Dorado, Puerto Rico
Top Contributor
72 reviews 72 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Ponce is a wonderful city with old world charm. This hotel affords the best location to see the center of the city, all within walking distance. The older building is the best place to be with a view of the beautiful Plaza. We stayed in the newer building because we arrived without reservation and needed two double beds. Staff was... More

Was this review helpful? Yes 3
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review

Thanks for providing us your comments and your feedback. When we receive news like this, it makes us even happier to serve our guests! We hope that this won't be your last stay, and we will be more than excited to house you and your family once again. Thank you and see you soon! More

Puerto Rico
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

This hotel has a great location and is at a walkable distance to some historic places in the center of Ponce. It's also near other touristic places you can drive to. I stayed with my family for two nights/ three days and we had a very clean room (not Colonial) with all necessary amenities. Even though the balcony is extremely... More

Was this review helpful? Yes 1
Carlos G, Guest Relations Manager at Ponce Plaza Hotel & Casino, responded to this review

Dear Nitza A, Thank you for taking the time to provide us with your wonderful feedback. We are pleased to know that you enjoyed your stay at the Ponce Plaza Hotel & Casino, except for a few select things. We will take care of your complaints as soon as possible, to ensure that you would not mind joining us again.... More

San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 17, 2014

We stayed several times in the past year due to project in town of Ponce. Ramada, now called Ponce Plaza Hotel, is the best place to stay in Ponce. Near everything: museums, government offices, restaurants, etc. At a great price you will get here: excellent service, beautiful rooms, great food, accessible parking conveniently located.

Was this review helpful? Yes 2
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review

Dear IGA_traveler_007 Dear , thank you for providing us with your feedback. It is pleasing to hear that you enjoyed your overall stay at the Ponce Plaza Hotel & Casino! When we receive news like this, it makes us even happier to serve our guests! More

Raleigh, North Carolina
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2014

A one of a kind experience, this hotel will transport you back to a time when Ponce was bursting with economic and cultural activity. The best view in the heart of the city you can just sit back and relax with some great coffee or drink of your choosing. Great location for visiting any point in the city or, for... More

Was this review helpful? Yes 4
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review

Jose S, Thank you very much for taking the time to leave us with your feedback on the Ponce Plaza Hotel & Casino. Our staff here gladly appreciates your kind words! We are pleased to know that you enjoyed your overall stay and that you would recommend this hotel to other friends and family. Thank you once again, and we... More

Fort Worth, Texas
Top Contributor
61 reviews 61 reviews
11 hotel reviews
186 helpful votes 186 helpful votes
3 of 5 stars Reviewed July 13, 2014

Let me start off by saying that I travel a lot on business and spend more than 150 nights per year in hotels. For this hotel we had made reservations a couple of months in advance requesting a room with a king size bed, in a non-smoking quiet part of the hotel, with a nice view. When we first checked... More

Was this review helpful? Yes 13
Carlos G, Guest Relations Manager at Ponce Plaza Hotel & Casino, responded to this review

Dear Jeff F We apologize for the inconvenience you experienced at our hotel. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Please know that your comments and issues have been addressed. More

Orlando, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 11, 2014

We stayed here for one night and had booked through booking.com. Unfortunately it was late and to get to this location it is not the easiest as there are no signs. We originally had booked what we thought was the Ramada however when we got there realized it had changed name and no one ever contacted us to notify us... More

Was this review helpful? Yes 3
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review

Thank you for posting your feedback on Trip Advisor and for being our guests. We value our guests and appreciate their feedback as we strive to have our customers 100% satisfied with our hotel and their experience. We will share your feedback with our entire team and sure we have addressed all concerns. More

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Additional Information about Ponce Plaza Hotel & Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Location: Caribbean > Puerto Rico > Ponce
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ponce Plaza Hotel & Casino 3.5*
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