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Ponce Plaza Hotel & Casino

3.5 of 5 Reina & Union Street, Ponce 00733, Puerto Rico
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Ponce Plaza Hotel & Casino
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Ponce Plaza Hotel & Casino
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191 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Raleigh, North Carolina
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I decided to visit PR once again this past December and looked to no other hotel to stay in the southern part of the island than the Ponce Plaza Hotel & Casino. Right in the middle of town square it offers everything you need for a very pleasant and fun experience: comfortable room and bed, fine cuisine at Lola's and... More 

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Dallas, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Ignore the 4 & 5 star reviews. Calling this place a hotel is a joke. This place is awful. It is so bad that Ramada gave it up. Service is absent. If all you need is 4 walls and a door have at it. Front desk staff is worthless. They are too important and too occupied talking with their friends... More 

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PoncePlazaHotel, Public Relations Manager at Ponce Plaza Hotel & Casino, responded to this review

Mr. David R, It is very unfortunate to hear your experience at the Ponce Plaza Hotel & Casino was not what you expected. As you know we are an independently owned small boutique Hotel in the heart of the City where there is a lot of nightlife especially in December and January, due to Christmas Season. All of our employees... More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

I haven't actually completed my stay yet, yet the I am impressed with the customer service. I had my hotel booked through Hotels.Com at a total cost of $155.00. Meanwhile, I had contacted the hotel directly via e-mail, asking about a special rate that may be available. I was contacted by Alejandro Irizarry from the hotel to let me know... More 

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PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Vickie, Thank you once again for choosing Ponce Plaza Hotel and Casino for your stay in Ponce. It was an honor helping you with your reservation. We are looking forward to have you as our guest and exceed your expectations. If any questions or concern feel free to contact us at any moment. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

It started with the front desk bad cust. svc. they should hire more professional employees Very noisy, No small refrigerator. You are better at a Motel or paying a bit more at a different place. The employees communicate buy screaming all day and night

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PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greeting Felix, Thank you for taking some of your time to review us. I apologize you weren't fulfilled during your stay with us. We will work very hard to improve guest services in all departments and also employee communication to avoid unnecessary noises to disrupt guest's accommodation. All refrigerators and microwaves are available upon request. All Junior suites include refrigerator... More 

San Juan, null, Puerto Rico
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Ponce Plaza last weekend.The hotel is very conveniently located ; Lola is a great restaurant; Melao serves excellent coffee and breakfast and we enjoyed the bar's live music .The beds are comfortable and the personnel very helpful. Much better than any other option in my hometown.

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PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Fernando G. Happy Holidays from all Ponce Plaza Staff!! We want to thank you for choosing us for your stay in Ponce during your holidays! Having you enjoy our facilities is an accomplishment for us. Our guests leaving pleased because of their experience from breakfast to lunch/dinner and their stay is wonderful news. Ponce Plaza would like to welcome... More 

Lakeland, Fl
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lola's is cosy, clean and their food is wonderful. Lola's is located inside Ponce Plaza Hotel and Casino. It is not cheap but you will find that it is money well spent. I had shrimp, my husband had beef with onions and our friend chicken, everything was to die for. The place was de orated for Christmas and as it... More 

Was this review helpful? Yes 1
Virginia
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 4, 2014

The hotel when you pull up is very rustic Spanish colonial in appearance, very pretty. The lobby and pool area catch your eye, currently we are in December and they have it decorated for Christmas, it's very pretty. The staff is really great. They are very friendly and try to accommodate you as much as possible within their means. The... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Maria P, I want to thank you for considering us for your stay in Ponce. We are glad you enjoyed the facilities and surrounding areas of the hotel. My sincere apologies for the dilemmas encountered in the hotel. Any guest that leaves unsatisfied is a deficiency within our service. The hotel has begun to fix all problems you encountered.... More 

San Juan, null, Puerto Rico
1 review
3 of 5 stars Reviewed November 12, 2014

This hotel is at the Ponce main square,old historic place, the hotel have the Viva restaurant, good food, good attention by the employees,rooms ok,but the bathroom needsome trays for put things and also need a hanger on the door for towel or robe, overall our stay was good,planing in the future return to pass a nice and quiet week/end.

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PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Rafo R., Thank you for taking some time to review and comment us. It is necessary to know guests opinions in order to improve Guest services for future guest. Glad you had a good weekend with us and enjoyed our facilities. The hotel will be taking in consideration your recommendations to improve guest bathrooms. Once again thanks for your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2014

Me and my partner stayed at the Hotel for a startup convention that took place in Ponce. The rooms are really comfortable and super clean. For breakfast we ate at Melao and the food was really good and the coffee AMAZING, for lunch and dinner we ate outside of the Hotel because there are many great places walking distance. Every... More 

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PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Mabelef, We hope you had a prompt recovery from your injury. The Hotel is very appreciative about your comments and reviews.We are gald you had an admirable time. It is very encouraging when guest enjoy their stay within the facilities. It challenges us to maintan the firmness of Guest Satisfaction in Ponce Plaza Hotel and Casino. It is the... More 

Mexico City, Distrito Federal, Mexico
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 8, 2014

the Hotel is bult into a old historic house, this gives to you a special and unique experience. the Melao and Lola's restaurants are the best in town .. big parking lot and lots of amenities at your service this was a pleasant stay at this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Techie R, I would like to start by thanking you for staying with us. It was an honor having you as our guest. Our intent is to fulfill guest needs while their stay with us. It's cheerful to know we are acomplishing our goals and complying with guest requests. We are more than grateful for your honest reviews and... More 

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Additional Information about Ponce Plaza Hotel & Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Ponce
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ponce Plaza Hotel & Casino 3.5*
Number of rooms: 70
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