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Ponce Plaza Hotel & Casino

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Reina & Union Street, Ponce 00733, Puerto Rico
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1 room 1 guest
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Ponce Plaza Hotel & Casino
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280 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Carolina, Puerto Rico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great service, amazing restaurants, great coffee shop and very comfortable rooms. This hotel it's in the heart of historical places from Ponce. Very accessible location, Its highly recommended. Wonderful place!!

Review collected in partnership with this hotel

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Long Island, New York
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Arrived in Ponce in the evening and decided to stay at the Plaza (other hotels had some scary reviews!) Carlos at the desk was so friendly and helpful. Offered us a junior suite in the new building but suggested that we look at the Colonial rooms in the original building. The room facing the Plaza was beautiful but "cozy" with... More 

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PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings S K, Thank you for taking some time to rate and comment about your stay in Ponce Plaza Hotel and Casino. As an independent hotel we offer the best personalized customer service. Carlos is one of our many great employees who does its best to ensure guest satisfaction. We are more then glad you enjoyed the facilities. It is... More 

Guaynabo, Puerto Rico
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Anyone wanting to spend time at this hotel should never take the rooms close to the square. There is loud and terrible music until 2:30 AM. We had to change rooms in the middle of the might. But on our check out, the manager made us happy with a discount. A real trouble they have to solve immediately with the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings IIcalop, Thank you for taking some time to rate and comment about your stay with us. We apologize for the hard time you went through while staying with us. This is a great issue we are dealing with and its out of our control. We do advice guests prior to their stay in those rooms about the loud music... More 

Travelers are raving about these Ponce hotels

Jacksonville, Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent four nights here at this hotel. We wanted to stay in the old section of the hotel which faced the plaza. It was a large room with king size bed and a large bathroom. The desk staff were knowledgable and very friendly. Parking is much better with the addition of the casino parking garage which made it easy... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings JaydeeandMaryjo, Thank you for taking some time to rate and comment about your stay with us. As an Independent Hotel we do our best to offer the best personalized customer service so guests can enjoy their stay and enjoy the hotel facilities. For us its a great pleasure to read your review and see that you enjoyed your stay... More 

Humacao, Puerto Rico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited a couple of friends and stay here we got a junior suite very comfortable and nice prices the casino is excellent the restaurant Lolas has great food the hotel is in the plaza but it is very nice and Julio made our stay even better thank you for everything your family The Moreira Olmeda's

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Ivan M, Thank you for taking some time to rate and comment about your stay in Ponce Plaza Hotel and Casino. Its a great pleasure to read your kind review. We do our best as an independent hotel to offer the best personalized customer service through out the hotel facilities. Thank you for staying with us and we hope... More 

Aguadilla, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The facilities are in excellent condition. Great personal of services. The location of the hotel is perfect. Me and my family will come back soon. I recommended this hotel to all my friends and my family.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings DRios, Thank you for taking some time to rate and comment about your stay in Ponce Plaza Hotel and Casino. As an independent hotel we do our best to offer the best personalized customer service. It is great to know you enjoyed our facilities and recieved the best customer service. Thank you once again for taking some time and... More 

Masaya, Nicaragua
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel and great location, people is very kind. Had some trouble with the heat water, but service and rooms are acording to price... Has a great location at the Ponce Historical Center, you can find a lot of places to come by for fun by night very close to the hotel...

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Aoquel, Thank you for taking some time to rate and comment about your stay with us. I will start by apologizing for the troubles with the hot water, We will be looking further and fix the issue in that room. It is great to know you enjoyed the hotel facilities and surriundings during you stay. Once again thank you... More 

Texas City, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were there from July 24-26, 2015, we stayed at the colonial rooms. The hotel was very clean, we ate at Restaurant Melao the food was excellent. Then we went to the casino we were looking for a nice and safe place to have some drinks at night and Miguel one of the Casino's supervisor was extremely nice, he gave... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Emma, Thank you for taking some time to rate and comment about your stay in Ponce Plaza Hotel and Casino. It is a great pleasure to know you had a wonderful vacation with us and that you enjoyed the hotel facilities. Thank you for your kind words describing our service and staff. Thank you once again for your comments... More 

Atlanta, Georgia
Level Contributor
4 reviews
1 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel twice and on both occasions the noise has be3n unbearable. I slept well after buying earplugs and having benadryl. Rooms face a busy street where cars play excessive ly loud music. A night before we left I got up at 1 AM because a car playing noisy reggaeton mukic parked behind the hotel. Hotel has... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Harold Ivan, Thank you for taking some time to rate and comment about your stay in Ponce Plaza Hotel and Casino. As you now Ponce Plaza is located in downtown where most attractions are located. Therefore on weekends theres always music coming from the street and nearby pubs. Ponce Plaza has no control over those situations. Each room has... More 

Garfield, New Jersey
Level Contributor
58 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I went to this hotel just because of their casino, it's located in the center of the city so it can be really convenient. The staff is polite and professional, hotel surroundings and facilities seem to be well maintained, i have no complaints and i will be back to enjoy more the hotel itself, i had a wonderful time playing... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Andres B, Thank you for taking some time to rate and comment about your stay in Ponce Plaza Hotel and Casino. It very pleasing to know you had a great time in our facilities. As an independent hotel we do our best to offer the best personalized customer service. Once again thanks and we hope to see you soon... More 

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