We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ponce Plaza Hotel & Casino

Hotel website
Reina & Union Street, Ponce 00733, Puerto Rico
Announcement
Weekday Specials!!
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ponce Plaza Hotel & Casino
Professional photos View all
Browse nearby
Ponce Plaza Hotel & Casino
Add Photo Write a Review

247 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    69
    60
    59
    25
    34
See reviews for
56
88
10
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (247)
  • Mar-May only
    (67)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (77)
All months
New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice & reasonably priced hotel. Rooms were spacious, nice bathroom (no tub) and a very small "balcony". Hotel has free wifi & free parking. The casino has an assortment of slot machines and about 3 or 4 tables. Hotel is located within walking distance of restaurants and sight seeing areas. It's not near the beach...I suggest renting a car if... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Erica B, Thank you for taking some time to rate and comment Ponce Plaza Hotel and Casino. It is very joyful to read your comment and know we are accomplishing our mission which is to ensure guests get the best customer service and enjoy our facilities. We thank you for choosing us. We hope to see you soon. V/R,... More 

Allentown
1 review
3 of 5 stars Reviewed 1 week ago NEW

Should be a little bit cheaper but not bad to rest after a busy day. Staff was polite and friendly. The room was clean. The club was loud but I slept so It wasn't that loud then. The area is nice during the day at night is not much restaurants to eat.

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Srammas, Thank you for taking some time to rate and comment Ponce Plaza Hotel and Casino. We value every comment and take them into consideration. We apologize for your "It was ok" experience. Ponce Plaza does its best to ensure guests leave with the best experience ever. On your next visit we will ensure you know good places to... More 

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 1 week ago NEW

My only problem was to book the room, nobody answers the phone in reservations department but you can book by Websites. If you are lucky to book a room you will have a nice stay. Its located near every

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Merlin516, Thank you for taking some time to rate and comment Ponce Plaza Hotel and Casino. I would like to apologize you had difficulty trying to communicate with us. It is high season and call volume is high. We do our best to get every call we can. After all we are glad you had a nice stay with... More 

1 review
5 of 5 stars Reviewed 1 week ago

My job requires me to travel the island to see clients. This hotel is in the center of town in the historic Ponce Plaza. It is near restaurants and bars and its own restaurant is a top 20 restaurant in Puerto Rico. Friendly staff and comfortable rooms. Avoid spring break time (Justas) as Ponce becomes party town. All other 51... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Reynaldo P, Thank you for taking some time from your busy work schedule to rate and comment Ponce Plaza Hotel and Casino. We appreciate those kind words about the hotel and facilities. It is an honor to be serving you and have you enjoy the hotel facilities. Thank you once again for letting us serve you and fulfill your... More 

Hamilton, New Jersey
1 review
3 of 5 stars Reviewed 1 week ago

Pros: The location was great; right in the center of Ponce. Great restaurants, shops, lots to do. Loved the Mela Cafe! Employees were very helpful and very nice! Will stay here again. Complaints: Didn't like that I had to pay for parking as a hotel guest but Casino guests get to park for free. AC was not working properly upon... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Litzi2015, Thank you for taking some time to comment and rate your stay here in Ponce Plaza Hotel and Casino. We value our guests comment to improve and offer better service. Its great to know you enjoyed the facilities in and out of the hotel. I apologize for the inconvenience with the A/C we are working to fix those... More 

Plainfield, New Jersey
1 review
3 of 5 stars Reviewed 2 weeks ago

Room in the corner facing the street. Cars passing by hit the manholes which created a loud noise, all night long. From Friday to Sunday cars coming out of the clubs passed by with super loud music. The shower stsll was not properly sealed and water flooded the floor.On the other hand, maid service was excellent, rooms were a good... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Ivonne, Thank you for taking some time to rate and comment Ponce Plaza Hotel and Casino. I would like to apologize for all the unwanted noise out of our control coming to your room. We are currently working on the bathrooms to ensure proper sealing, avoid floods and a mess. Its is pleasure to know you enjoyed the facilities.... More 

San Antonio, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed in a junior suite in the older part of the hotel. Room was awesome for the price. Hotel in General was good. Cons... -coffee maker in room but no coffee provided. -linens could have been cleaner. -incredible LOUD both nights. From both the street below and the club across the street. Could clearly the lyrics to the songs and... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Patrickahr, Thank you for taking some time to rate and comment Ponce Plaza Hotel and Casino. First of all I would like to thank you for staying with us on your visit to Ponce. I apologize for not meeting the standards so you can have a comfortable stay. We apologize for all inconvenience during your stay and the unwanted... More 

Brooklyn, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Having a large roach crawl through the room isn't good. We killed it and left it on the floor for housekeeping to be aware and dispose of. To our surprise, it remained the next day despite the beds being made and the room tidied up. Bathroom shower was below average and the service at the street level cafe was painfully... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Maya0608, Thank you for taking time to comment and rate Ponce Plaza Hotel and Casino. We value every comment guests have for us. I would like to apologize for your bad experience in your room. We have talked to our employees and we will be fixing all issues. Our goal is to offer the best customer service and ensure... More 

Guaynabo, Puerto Rico
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed one night. Room was big and clean, view to the city to die for, very accommodating staff. Near shops, restaurants and right in the city center. Would definitely go back. Loved the experience...

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Nellys R, Thank you for taking some of your time to rate and comment Ponze Plaza Hotel and Casino. It is a great feeling to read your excellent comment. It makes us work harder and harder everyday to achieve new things. It is good to know you enjoyed our facilites. We hope to see you sometime soon. Once again... More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

Located at the center of Ponce historic landmark. Great personal service, very clean. We had an awesome time during our stay. Highly recommended, will definitely return to this hotel in my next visit.

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Jey T, Thank you for taking some of your time to rate and comment Ponce Plaza Hotel and Casino. It was a pleasure serving you during your stay. We are more then glad you left our hotel happy about our service. It is our main goal to exceed guest satisfaction and after reading your comment we believe we have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

121 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (98)
Viewed
Room/suite (27)
Viewed
View from room (14)
Viewed
Dining (5)
Viewed
Hotel & grounds (20)
Viewed
Pool/beach area (2)
Viewed
Bathroom (4)
Viewed
0:39
Videos (1)
Viewed
Other (25)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Hotel & grounds (14)
Viewed
View from room (2)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay