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Ponce Plaza Hotel & Casino

Hotel website
Reina & Union Street, Ponce 00733, Puerto Rico
Special Rate
$79 (USD)
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Ponce Plaza Hotel & Casino
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Ponce Plaza Hotel & Casino
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263 Reviews from our TripAdvisor Community

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Traveler rating
    77
    67
    60
    25
    34
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (263)
  • Mar-May only
    (67)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (77)
All months
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Very friendly staff, clean and modern room. Perfect for a historic Ponce view and walk. Great place to visit soon. The breakfast was included. Not expect too much for a continental breakfast. If you eat toast, oatmeal and bagels, that its what you pay. Daily cleaning, two drinks free and discount for restaurant and casino. Free parking. Perfect for a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Luis R, Thank you so much for taking some time to rate and comment about your stay at Ponce Plaza Hotel and Casino. We are more then happy to see you had a "Great Experience" . It is good to know you enjoyed the hotel facilities from your room to the restaurant. Thank you for choosing us and we... More 

San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed 3 days ago NEW

Quiet and relaxing. Very good for couples. Near from interest places in Ponce. Good service. Great food at Lola restaurant. Excelent coffee and service! Excelent value for the price. 2nd time I stay and satisfy.

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Katherine G., Thank you for staying with us once more and for taking some time to rate and comment about your stay in our hotel. We are more then glad you had a relaxing stay and that you enjoyed our facilities. Thank you once again for choosing us and we hope to see you soon. Very Respectfully, Alejandro Irizarry... More 

Puerto Rico
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

A beautiful place with a classic style touch. My room was modern, but they have the option of the classical room. The place is perfect to stay relax and is near everything. They have an inside restaurant, was delicious, and you can walk to Burger King. In the hotel you also can find a cute coffee place with delicious treats.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Casdj, Thank you for taking some time to rate and comment about your experience in Ponce Plaza Hotel and Casino. It is a great pleasure to read about your stay with us. We offer the best personalized customer service as an independent hotel. After reading your review we believe we are doing a good job to have guests leave... More 

4 of 5 stars Reviewed 1 week ago

Adequate hotel, but not many amenities, Excellent restaurant. Small pool and without privacy. Nice Casino. Bathrooms are poorly designed. The service was good. Location was it's best feature Is a good option.

Review collected in partnership with this hotel

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PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Ricardo G, Thank you for taking some time to review Ponce Plaza Hotel and Casino. Our apologies for not having amenities you wanted. We are working everyday to improve our facilities to exceed guest satisfaction. Thank you once again for helping us improve and become a better hotel in Ponce. We hope to see you soon. V/R, Alejandro Irizarry... More 

Guaynabo, Puerto Rico
5 of 5 stars Reviewed 1 week ago

We went for a wedding near the hotel. Rooms where clean. Staff was nice. Bride and groom had a breakfast buffet set up for the morning after, and it was nice. They did a really good job. Great location

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings H A, Thank you for taking some time to comment and review Ponce Plaza Hotel and Casino. It is good to know about your great experience with us. One of our goals is for guests to enjoy our facilities with our personalized customer service. Thank you for choosing us and we hope to see you soon. V/R, Alejandro Irizarry... More 

Cayey
1 review
4 of 5 stars Reviewed 1 week ago

Related to the upgrade for a Colonial suite offered in front desk and the elevators. When we asked for it our request was denied. They claim that was already taken. A few days before we called and nobody answered, not even the front desk.

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Ivonne, Thank you for choosing us for your stay in Ponce. We value very much our guests concerns. For that matter we would like to apologize for not being able to grant your wish. Upgrades are available upon request and depending on availability. Our apologies for not being able to answer all phone calls due to the high volume... More 

Rincon
5 of 5 stars Reviewed 1 week ago

I went to stay at this hotel due to a medical appointment in the town of Ponce far from where I live so I wanted to stay somewhere close and decent for my family. At first I was a bit disappointed that the room I booked on line was not honored and was given a different room but after that,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Greetings Anita683, We apologize you did not get the room booked. We will ensure on your next reservation you get the room you want. It is great to know you enjoyed the hotel facilities from the room to the restaurant. The hotel works very hard to have the best personalized customer service. After reading your review we understand we are... More 

San Juan, Puerto Rico
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I wish I could have more time to enjoy food and pool. I was surprised to find this Hotel in Ponce Plaza. It was neat and cozy and employees were willing to help all the time. I will select it again. Thanks.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Wmaldonado_wim, Thank you for taking some of your valuable time to rate and comment Ponce Plaza Hotel and Casino. It was a great honor having you as our guest. Thank you for choosing to stay with us. As an independent hotel it is our mission to offer the best personal customer service. Thanks your comment we see that we... More 

Dorado, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

An outstanding feature is the clean and well decorated rooms. In addition, the employees go above and beyond to make your stay memorable. I would definitely recommend family and friends to plan their vacations at Ponce Plaza Hotel and Casino.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Msostre, Thank you so mucho for those kind words about your stay in Ponce Plaza Hotel and Casino. We work very hard to improve our customer service so guests can leave with great satisfaction. Thank you for taking some time to review and comment us. We hope to see you soon. best regards, Alejandro Irizarry Hotel Operations Coordinator More 

Ponce, null, Puerto Rico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Since we enter the crew was very polite, always ready to help. Room cleaning personnel was very respectful and let us treats in our room [cookies and candies]. Casino employees were very nice and always ready to you get a drink or food. Overall gray experience. Howl was very clean. WiFi signal was good, view from the room was excellent,... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Operations Coordinator at Ponce Plaza Hotel & Casino, responded to this review

Dear Blusimari, Thank you for taking some time from your busy schedule to rate and comment Ponce Plaza Hotel and Casino. We value every comment we recieve and I would like to thank you for choosing us. It is very exciting to know you enjoyed your stay and facilities. Our main intent is to offer the best customer service ever... More 

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Hotel & grounds (20)
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