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Ponce Plaza Hotel & Casino

3.5 of 5 Reina & Union Street, Ponce 00733, Puerto Rico
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Ponce Plaza Hotel & Casino
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Ponce Plaza Hotel & Casino
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199 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Winterville, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
13 helpful votes 13 helpful votes
5 of 5 stars NEW

The Ponce Plaza hotel sits on the northwest corner of the central plaza and is most convenient for those who like us want to enjoy the Carnival at close hand. Out accommodations were fine, clean, comfortable and Lola's continues to be the finest restaurant around.

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Gary G, Nice to keep hearing so many of our customers came for the Carnival. Our location gives our guests an advantage to see at first hand the Carnival Parade. We appreciate your comments about your accommodations and we will continue to improve our rooms and Hotel grounds. Also Glad to hear that you enjoyed our Lola Restaurant. Hope... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Beautiful, great location in the town square, walking distance to various museums.Great parking, excellent Lola Rest. Very clean and comfortable rooms. Highly recommended !!!!!!!!!!!! :-) :-) :-) :-) :-)

Was this review helpful? Yes
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear guest, Comments like this really put a smile on our faces and helps us keep up the good work. Our team members take pride in their work making sure that everything is at the standards that our guests expect and deserve. We really value your thoughts and encourage you to come back and try more of what our hotel... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

My wife and I were fortunate to experience Carnaval in Ponce. We were there for Fat Tuesday and were entertained by the local school marching bands and entertainers at the awesome parade. Everyone there was very friendly, warm and a pleasure to be with. I wish we had more time to visit. We were only there one night. We look... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear John, Glad to hear you had a great time with the Carnival festivity. We really value your opinion regarding your stay and your experience. Many people come from all parts of the Island to participate and see this Carnival, it take many months of preparation and dedication. Just as our staff does to provide all or guest with the... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Location is fabulous! The modern rooms are great. Colonial rooms are exquisite - well worth the upgrade to us. Poolside dining on site is excellent, and the cafe has amazing fresh OJ, coffee, eggs, cupcakes and more. Walking distance to dining, shopping and sites, but a car is a must to enjoy greater Ponce. Hotel parking is $11/night and the... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Julie, Thank you for taking the time to write your review and point out all the venues that you were able to experience during your stay. Your comments are much valued. Our staff takes great pride in their work and take their roles very serious trying on a daily basis to provide the quality customer service, our guests expect and... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This is not a good value. High rate. Parking $10 a day. Coffee pot in room, but don't leave coffee. Tiny, tiny swimming pool. Staff seems confused. Room had no window. No temperature control in room. Lovely hotel, great location, but there are other lovely great locations.

Was this review helpful? Yes
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Thank you for taking time to let us know your experience here at the Ponce Plaza Hotel and Casino. All your concerns are being addressed with the different Departments. I apologize we did not meet your expectations. I invite you to come and visit us again and ask for me personally , and I assure you, your experience will be... More 

Orlando, Florida
Top Contributor
203 reviews 203 reviews
75 hotel reviews
234 helpful votes 234 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just left the hotel and I already miss the coffee shop, location and my room. The hotel has been refresh, rooms are comfortable and the staff is great. My room for the first time is in the newer building not the colonial, and I'm very pleased. Room was clean, nice balcony overlooking the Castillo Seralles and comfortable bed. I... More 

Was this review helpful? Yes 3
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Thank you for your review. Very Valuable comments . This is the result of good efforts in maintaining our property in the best conditions and offering excellent custmer service. Our staff is very excited after reading this comment they know their hard work is paying off . Most of all we are happy that your stay with us was an... More 

Canton of Zurich, Switzerland
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I made the mistake of staying at another hotel on the plaza across the street which had a more interesting and attractive website. BIG MISTAKE. We were at the Ponce Plaza every night. Wether it was or drinks or dinner or an afternoon cup of coffee, I wish to God we had stayed here instead. I can not speak for... More 

Was this review helpful? Yes 2
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Mr. Arroyo. Thank you for taking the time to review our hotel even though you did not at our property. Providing our hotel guests and outside guests with the best possible hospitable and service has always been our mission. We truly value your opinion and we regret that you did not stay with us. If you are in town again... More 

Washington
Top Contributor
150 reviews 150 reviews
125 hotel reviews
225 helpful votes 225 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Ponce Plaza Hotel is well located right in the center of town and directly on a corner of the main square or plaza of Ponce. The hotel’s lobby is small but comfortable for some nice upholstered chairs. Beyond the lobby is a very small swimming pool that almost no one uses per se; some guests simply sit around the... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

It is truly satisfying to have guests, such as yourself, take the time to review our hotel. Your opinion is very important to us. We want you to know that we enjoy sharing our passion for our destination with our visitors and want you to leave our hotel with the sense of your home away from home. I have addressed... More 

Raleigh, North Carolina
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 22, 2015

I decided to visit PR once again this past December and looked to no other hotel to stay in the southern part of the island than the Ponce Plaza Hotel & Casino. Right in the middle of town square it offers everything you need for a very pleasant and fun experience: comfortable room and bed, fine cuisine at Lola's and... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Thank You very much for your response. At the Ponce Plaza Hotel and Casino we work hard to make our guests feel comfortable and make this their home away from home. I am glad to see that all the efforts made are really paying off. Especially when we hear that a guest is as satisfied as yourself. Next time you... More 

Dallas, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 16, 2015

Ignore the 4 & 5 star reviews. Calling this place a hotel is a joke. This place is awful. It is so bad that Ramada gave it up. Service is absent. If all you need is 4 walls and a door have at it. Front desk staff is worthless. They are too important and too occupied talking with their friends... More 

Was this review helpful? Yes
PoncePlazaHotel, Public Relations Manager at Ponce Plaza Hotel & Casino, responded to this review

Mr. David R, It is very unfortunate to hear your experience at the Ponce Plaza Hotel & Casino was not what you expected. As you know we are an independently owned small boutique Hotel in the heart of the City where there is a lot of nightlife especially in December and January, due to Christmas Season. All of our employees... More 

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Additional Information about Ponce Plaza Hotel & Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Ponce
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ponce Plaza Hotel & Casino 3.5*
Number of rooms: 70
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