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Ponce Plaza Hotel & Casino

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Reina & Union Street, Ponce 00733, Puerto Rico
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Ponce Plaza Hotel & Casino
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Ponce Plaza Hotel & Casino
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212 reviews from our community

Traveler rating
    54
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    53
    21
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Juan, Puerto Rico
1 review
2 of 5 stars Reviewed 1 week ago

I had to wait for about one hour (after check-in time 3:00PM) to get my room. I finally got my keys, but when I arrived the room was a mess. The hotel is not quiet at night. You can hear employees speaking (shouting) at the parking lot. I never was able to pick up the wifi signal at my room.... More 

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Isla de Vieques, Puerto Rico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel back in January for one night, and it was a great experience. The location of the hotel is very convenient, the room was immaculate, and the service was excellent. I stayed again this past Saturday….but it was a different story. When I booked my reservation over the phone, I was confirmed a room with two... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

I am truly sorry you had such a bad experience during your stay. All the issues mentioned in your review have been addressed ad discussed with the leaders of each Department. We are currently making improvements so all this misunderstanding will not happen again. I invite you to come once more and I can guarantee you will love your stay.... More 

Cranston, Rhode Island
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Husband and I stayed in Ponce for 2 nights and choose Ponce Plaza Hotel & Casino because of the location. Across from a large plaza with beautiful fountains, shops, live music, street food vendors, and Bars & restaurants. The hotel was beautiful and the room spacious , Colonial 221, located in the original building. Queen size bed and 2 small... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear sweeterryb, We really strive to make the difference as an independent hotel. We are really glad you had the opportunity to experience the Colonial rooms which take you to our early days. Thank you for your kind comments and hope to see you in a near future. Cordially, Linda Y. Pacheco More 

Hartford, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked an offer through a site called Ofertones and immediately upon check in I was short 2 breakfast vouchers and was told I had to wait until the morning when management came in by Johann. The next morning came I was told to order all 4 breakfast when the time came to pay (give the vouchers) I got a... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Thank you for taking the time to detail your experience here at the Ponce Plaza Hotel and Casino. I am sorry your stay was not to your liking and that you were not satisfied. I hope to see you in the near future and hope the experience is a different one. We really value your opinion. All the points mentioned... More 

West Bloomfield, Michigan
Top Contributor
65 reviews 65 reviews
22 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 19, 2015

I was very pleased with our stay at Ponce Plaza, but confused about the price…the value surpasses any other hotel I’ve stayed at in Puerto Rico!!! Coming from a hotel that charges almost four times what we paid here (Sheraton Caguas, not kidding) I thought the comparison to Ponce Plaza was simply unbelievable…If you visited both you would also be... More 

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Scoutings from Michigan, Thank you so much for taking the time to write about every detail you experienced during your stay. It is comments such as yours that makes our staff very happy and proud. Our staff always gives a 100% in customer service. I will be sure to let Alvin and all the other members know about the... More 

Guaynabo, Puerto Rico
1 review
2 of 5 stars Reviewed March 17, 2015

I was part of a Cycling event called Across the Island where you go from Arecibo to Ponce, sleep in Ponce and then go back up the next day. We arrived at Ponce around 2:45PM at 3 we went to check in and were told the room was not ready and that we should wait 45 minutes more. I was... More 

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear gab_alicea, Thank you for taking the time to tell us about your experience at the Ponce Plaza Hotel & Casino. Across the Island is a well known event in the Island and we are glad you were able to participate. We do take pride in the customer service we provide to all our guests. For the event and the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

One of the best, if not the best hotel in Ponce. Excellent service and staff. Excellent location. It is located at downtown Ponce. My wedding party stayed here and I had a wedding emergency and they were very helpfull and resourcefull.

Was this review helpful? Yes 1
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Gabriela D, Thank you for taking the time to let us know about your experience. We strive to offer an excellent service to our customers and help them anyway we can. Comments such as yours really make our staff feel that their work and efforts really show. We are truly glad you and your party had a wonderful time here... More 

Top Contributor
51 reviews 51 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 14, 2015

The Ponce Plaza Hotel is nothing special as a hotel except for the location and a dynamite restaurant--Lola's. We were there during Carnival and it was such a pleasure to be able park in the Hotel's garage and then walk everywhere. The location is perfect. The Hotel is on the town square. There is free parking and free wifi; the... More 

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Betty G , Thank you for taking the time to write a review about your stay. we are glad you were able to enjoy the carnival and the destination. Great to know you love our Eclectic Cuisine Restaurant Lola. Hope to have you once again as a guest. Kind Regards, Linda Y. Pacheco More 

1 review
5 of 5 stars Reviewed March 7, 2015 via mobile

Stayed over last weekend of February, since we were going to participate in Bike event that takes place every year in Ponce. This was not really our first choice. But since the hotel were we usually stay was sold out for the weekend we search for an alternate hotel. And we were blessed with the choice we made. This place... More 

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PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Angelo2020, Thank you for your kind words in your review. This is a special event for the hotel since its only a one night stay and we only have on opportunity to get it right. I am glad you enjoyed your stay and found our hotel to suit all your needs. We strive on giving a 100% excellent service.... More 

1 review
4 of 5 stars Reviewed March 4, 2015

Loved, loved, LOVED the location!!! The plaza is across the street. Restaurants, Souvenir shops, Museums, Church and bars are so close (most within walking distance). It's a beautiful hotel. Our room was comfortable and clean. I would definitely like to go back in the future.

Review collected in partnership with this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Director at Ponce Plaza Hotel & Casino, responded to this review

Dear Penelope, Glad to hear you really made time to enjoy to the fullest all that Downtown Ponce has to offer and the Ponce Plaza Hotel & Casino too. Comments such as yours really help us promote our location an destination . Hope to have you as a returning guest soon. Kind Regards, Linda Y. Pacheco More 

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