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Ponce Plaza Hotel & Casino

3.5 of 5 Reina & Union Street, Ponce 00733, Puerto Rico
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Ponce Plaza Hotel & Casino
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Ponce Plaza Hotel & Casino
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183 reviews from our community

Traveler rating
    41
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    48
    18
    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Lille, France
Contributor
17 reviews 17 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel when you pull up is very rustic Spanish colonial in appearance, very pretty. The lobby and pool area catch your eye, currently we are in December and they have it decorated for Christmas, it's very pretty. The staff is really great. They are very friendly and try to accommodate you as much as possible within their means. The... More 

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Maria P, I want to thank you for considering us for your stay in Ponce. We are glad you enjoyed the facilities and surrounding areas of the hotel. My sincere apologies for the dilemmas encountered in the hotel. Any guest that leaves unsatisfied is a deficiency within our service. The hotel has begun to fix all problems you encountered.... More 

San Juan, null, Puerto Rico
1 review
3 of 5 stars Reviewed November 12, 2014

This hotel is at the Ponce main square,old historic place, the hotel have the Viva restaurant, good food, good attention by the employees,rooms ok,but the bathroom needsome trays for put things and also need a hanger on the door for towel or robe, overall our stay was good,planing in the future return to pass a nice and quiet week/end.

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Rafo R., Thank you for taking some time to review and comment us. It is necessary to know guests opinions in order to improve Guest services for future guest. Glad you had a good weekend with us and enjoyed our facilities. The hotel will be taking in consideration your recommendations to improve guest bathrooms. Once again thanks for your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2014

Me and my partner stayed at the Hotel for a startup convention that took place in Ponce. The rooms are really comfortable and super clean. For breakfast we ate at Melao and the food was really good and the coffee AMAZING, for lunch and dinner we ate outside of the Hotel because there are many great places walking distance. Every... More 

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PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Mabelef, We hope you had a prompt recovery from your injury. The Hotel is very appreciative about your comments and reviews.We are gald you had an admirable time. It is very encouraging when guest enjoy their stay within the facilities. It challenges us to maintan the firmness of Guest Satisfaction in Ponce Plaza Hotel and Casino. It is the... More 

Mexico City, Distrito Federal, Mexico
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 8, 2014

the Hotel is bult into a old historic house, this gives to you a special and unique experience. the Melao and Lola's restaurants are the best in town .. big parking lot and lots of amenities at your service this was a pleasant stay at this hotel

Was this review helpful? Yes
PoncePlazaHotel, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Techie R, I would like to start by thanking you for staying with us. It was an honor having you as our guest. Our intent is to fulfill guest needs while their stay with us. It's cheerful to know we are acomplishing our goals and complying with guest requests. We are more than grateful for your honest reviews and... More 

New York City, New York
Top Contributor
53 reviews 53 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 26, 2014

We were traveling with out mothers and booked two different room types, a Junior Suite and a standard two double bed room. We found both to be clean and all beds were comfortable, but we noticed that the Junior Suites were all up on a high floor which prevented the street noise a lot. The JS facing the street are... More 

Was this review helpful? Yes 1
AlejandroIrizarry, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Stew737, Thank you for staying with us on your travel. It's good to know you were fulfilled during your stay. Our main goal is to exceed guest expectations as an Independent hotel, also improve and maintain consistency in guest services. Thank your for your comments and reviews it will help us very much. We hope to see you soon. More 

San Juan, Puerto Rico
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 13, 2014

We had an event in Ponce and selected the Ponce Plaza Hotel & Casino as our host hotel. The hotel has upgraded the rooms since the last time we stayed and are doing a good job. For us it was perfect. Everything within walking distance, food, attractions, etc. We also held a dinner at the hotel and the food was... More 

Was this review helpful? Yes
AlejandroIrizarry, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings no_name344, We are more then glad to know you had a great time during your stay with us. Every day we find ways to improve and exceed guest service expectations in all hotel facilities. The Hotel counts with the best staff to ensure expectations are met. Thanks for your comments and reviews we hope to see you in your... More 

1 review
2 of 5 stars Reviewed September 28, 2014

There is no security of outsiders, totally open, any one can get in...Outside noise from a local nearby pub "filters" into the room. There is no "Do not disturb" sign for your choice to use it. At last, lost a bag with valuable items: laptop, professional book, car and apartment keys...

Was this review helpful? Yes
AlejandroIrizarry, Hotel Operations at Ponce Plaza Hotel & Casino, responded to this review

Greetings Rosa Maria C., Thank you for choosing Ponce Plaza Hotel and Casino for your stay in Ponce. On behalf of the Hotel I would like to apologize for any inconvenience. Thanks to your comments and reviews we have improved our guest's satisfaction. We count with security every day to prevent outsiders (non casino guests nor hotel guests) entering the... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 4, 2014

My Puerto Rico vacations are filled with activities everyday, so I literally use the hotel to just sleep 10pm-7ish. I didn't use any of the restaurants so I can't say anything about them. The location is great. Safe. We had to pay for parking, which in I didn't expect but hey I'm in Puerto Rico I didn't worry about that.... More 

Was this review helpful? Yes 1
Carlos G, Front Office Manager at Ponce Plaza Hotel & Casino, responded to this review

Dear Victor H, Thank you so much for taking the time to post your comments about our Ponce Plaza Hotel and Casino! We are very glad you enjoyed your stay. We hope that this won't be your last stay, and we will be more than excited to house you and / or your family once again. Thank you and see... More 

Connecticut
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 2, 2014

Our reservation was for the Ramada Hotel in Ponce, PR. Upon our arrival to Ponce we drove around and around the square looking for hotel. Finally we parked car and walked into nearest hotel, which was the Ponce Hotel & Casino, and we asked where the Ramada Hotel was located. The reply was "this is it". We were a little... More 

Was this review helpful? Yes 1
Carlos G, Guest Relations Manager at Ponce Plaza Hotel & Casino, responded to this review

Dear CLiz0919, Thank you for taking the time to provide us with your wonderful feedback. We are pleased to know that you enjoyed your stay at the Ponce Plaza Hotel & Casino, except for a few select things. We will take care of your complaints as soon as possible. I apologize once again and thank you for your suggestions, we... More 

San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 1, 2014

Visited this hotel as part of a one night stop in Ponce. Pro's 1. Great location at the main square 2. Good parking facility at $10 3. Good coffee shop on premises Cons 1. Mildew smell in rooms 2. Old bathrooms 3. Slow service in the reception 4. Damp sheets 5. Stains in all the walls of the room 6.... More 

Was this review helpful? Yes 1
Carlos G, Guest Relations Manager at Ponce Plaza Hotel & Casino, responded to this review

Dear travel5, Thank you for posting your feedback on Trip Advisor and for being part of us in your last stay. We value our guests and appreciate their feedback as we strive to have our customers 100% satisfied with our hotel and their experience. We will share your feedback with our entire team and sure we have addressed all concerns.... More 

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Additional Information about Ponce Plaza Hotel & Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Location: Caribbean > Puerto Rico > Ponce
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ponce Plaza Hotel & Casino 3.5*
Number of rooms: 70
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