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All 7 Ponce hotels

Holiday Inn Ponce & Tropical Casino

3.0 of 5 Hotel   |   3315 Ponce Bypass, Ponce 00728, Puerto Rico
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Ranked #4 of 7 Hotels in Ponce
A recent review
5 of 5 stars Reviewed September 7, 2014
richie1956 Orlando, Florida
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152 reviews from our community

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    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is clean and worth the stay. However stay away from the restaurant here. Here's my experience. My family and I went to eat breakfast at around 8:00 and we're promptly seated. After being seated they began to ask us question after question about a breakfast card. I immediately told them that we were paying cash, but the questions... More

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IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Dean1029, Thank you for taking the time to convey your comments regarding your recent experience with us. I appreciate the kind remarks on our friendly staff and clean hotel. Please accept our apologies for falling short of your expectations specifically with the service you have experienced at the hotel restaurant. Kindly be assured that we treat this matter seriously... More

Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 7, 2014

Very Nice place to stay. Rooms were clean. Excellent air conditioner. Good food, Nice big pool. Friendly Staff. Small casino. Nice views top of mountain. Need a car nothing nearby to walk to. Downtown Ponce about 20 mins

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Houston, Texas, United States
Top Contributor
51 reviews 51 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed August 20, 2014

hotel pictures misleading. your not in walking distance and you actually would have to drive to the beach. only some rooms can see the ocean. rooms were decent. the breakfast was horrible not sure how you can mess up a omelet but they did and they did it every day for 3 weeks. casino is noisy and brings in a... More

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IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Troy N, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More

Philadelphia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 5, 2014

Nice pool with a view of a ocean. Excellent food at restaurant. Bar was ok. Casino open 24hrs. Plenty of parking. Close to midtown shopping in center of town. Vending machines for a late night snack..

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San Juan
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 4, 2014

I checked in at 2am but that did not stop the night clerk of doing and amazing job. Very happy and jolly (older gentleman). The room I was given could not be better (room 416) it had an amazing view. The bed, the bathroom, the maid service, the breakfast in the restaurant... pretty much my whole stay was incredible. I... More

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Raleigh, NC
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 30, 2014

We stayed here 3 nights on a family vacation, much nicer than Mayaguez. The room was nice fair in size view of the pool and ocean. They have a casino but never went and it did not seem to that busy but we were not there on the weekend and in bed by 10. Nice restaurants across the highway that... More

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Denver
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 16, 2014

When I travel to new places I try to stay in 'non-traditional' hotels whenever possible. Still sometimes it is just convenient to pick a recognizable hotel and stay there, especially if it's for a short stay. We recently did just that...spent two nights at this Holiday Inn. It has a nice pool...a deep end for diving (no board) and a... More

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Denver
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 30, 2014

We rolled in in late afternoon wondering about this place (not having previous info). It was a Holiday Inn, to be sure. But the dinner we had was exceptional. The pool, with the view of the Caribbean is large and deep. We had the normal buffet breakfast which was not included but not expensive. The casino seemed to be hoping,... More

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Isabela, Puerto Rico
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 16, 2014

I'm sad to write this review, as a local puertorican customer. I choose this hotel based on good experiences I had staying in IHG hotels in mainland USA. I wish I can rate this experience better but the room I was given should be placed in the "Out-of-Service" list. The double beds are so small not even 2 kids can... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear JLA00783, Thank you for your recent stay with us. We appreciate you taking the time to write a detailed review of our property. It seems that you did not experience an exemplary hotel stay with regards to the room accommodation and amenities. We apologize for the inconvenience these aspects have caused you and your family. As far as the... More

Gilbert, Arizona
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 15, 2014

Couldn't find a hotel on the south side of the island until this one, picture shows that it was close to the ocean it really is up on the hill over top of the freeway, you can see the ocean that you're not close to it. but it was a place to sleep, clean, and reasonable prices,

Was this review helpful? Yes 3
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Additional Information about Holiday Inn Ponce & Tropical Casino

Address: 3315 Ponce Bypass, Ponce 00728, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Ponce
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Ponce & Tropical Casino 3*
Number of rooms: 116
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Also Known As:
Holiday Inn Ponce And Tropical Casino
Holiday Inn Ponce & Tropical Hotel Ponce
Ponce Holiday Inn

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