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Holiday Inn Ponce & Tropical Casino

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3315 Ponce Bypass, Ponce 00728, Puerto Rico
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Holiday Inn Ponce & Tropical Casino
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Ranked #3 of 7 Hotels in Ponce
A recent review
3 of 5 stars reviewed 1 week ago
Tom T Hollywood, Florida, United States
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172 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hollywood, Florida, United States
Top Contributor
53 reviews 53 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Went to a family event and had to stay for one night in this part of PR. Wouldn't go again. Basically a casino with rooms on the side. I gave it 3 bubbles because it would be unfair to give it less, there was nothing officially wrong with it, but don't stay here unless you have to.

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calbin
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here one night while driving through Ponce. The staff at the reception was very friendly and professional. Our room was a bit out dated and definitely could use a face lift. Nice view overlooking the pool and the ocean off in the distance. About 10 minutes drive to downtown Ponce. Free parking. We went to the bar to... More 

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Lizmarie, Director of Sales at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Calbin, We're pleased to hear that our staff at the reception provided exceptional service during your stay. We sincerely apologize for the restaurant issues you encountered. I'm pleased our staff responded to your needs and I look forward to commend their efforts in service. We appreciate our guests taking the time to provide us with detailed feedback. This allows... More 

Ellington, Connecticut
1 review
5 of 5 stars Reviewed 3 weeks ago

This holiday inn was gorgeous, absolutely breathtaking. We had a pool and ocean view and it was completely free, as we used our holiday inn points. My husapband and I went away for a week for the first time in 24 years.

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London, United Kingdom
Top Contributor
102 reviews 102 reviews
37 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is situated on the outskirts of Ponce (c10 min drive) on a hill, so there are very good views over the bay. The hotel reminds us of what we had in the UK in the 60s, both in decor and food. Our room was very pleasant with a nice balcony facing the setting sun. The beds were very... More 

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IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Good views, Thank you for your feedback. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. Its is lovely to hear you found your room pleasant and the beds comfortable. It is unfortunate your restaurant experience prevented you from fully enjoying your time at... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I was in Ponce for 1week my stay at the hotel was great.I had a problem with my room when i arrived and was in a new room within 15 minutes.the staff is wonderful the view is great.the only thing is its not close to the real beach,but if you go about a mile or 2 down the road on... More 

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Puerto Rico
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

Hotel staff is very familiar and offer excellent customer service. The room was in excellent condition and clean and ours was newly renovated and very nice. We usually stay there for a special activity at Ponce and the hotel is always very well kept and we enjoyed playing a little bit at the casino. It's always nice to enjoy music,... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 11, 2015

We made reservations prior to our arrival. We needed a place to stay after a fun day of enjoying the local area. It was advertised as a ocean view, well it's a ways from the ocean. However the rooms are clean and we enjoyed the bar by the pool. We had a good nights sleep and great showers. So for... More 

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IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Mike P Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We always strive to provide comfortable stay to all of our guests, and it is nice to note that the you have regarded the cleanliness of the rooms and the... More 

San Juan, Puerto Rico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 9, 2015

Is an ok hotel. Staff is really nice. The hotel has some years and is old looking. I've been staying there for the past 6 years. The buffet breakfast is ok as well. I rather to have the breakfast made at the moment, they do have the option.

Was this review helpful? Yes 1
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

Hotel itself is average but the front personnel are very informative and helpful that you forget how old the hotel is. To our surprise, we had great food in the hotel restaurant, and we were lucky enough to experience one of the best Cuban bands, El Trio Imperiales. Fantastic!! We are from Manhattan and we will come back for this... More 

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Elysian, Minnesota
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 26, 2015

I stayed at this hotel for a total of 8 days for a business trip in Ponce, and I was overall quite disappointed with the persistent high humidity that led to musty odors throughout my room. I had to set my thermostat on the AC unit to 60 degrees Fahrenheit on the maximum fan speed to attempt to alleviate the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear BourbonConnoisseur, Thank you for staying at our Holiday Inn Ponce & Tropical Casino, PO and for posting a review. We appreciate the compliments on the staff and the level of service provided. On the other hand, we sincerely apologize that your stay had been less than ideal due to the room temperature and the surrounding noise. We appreciate your... More 

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