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Holiday Inn Ponce & Tropical Casino

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3315 Ponce Bypass, Ponce 00728, Puerto Rico
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1 room 1 guest
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Holiday Inn Ponce & Tropical Casino
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202 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cayey, Puerto Rico
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed from August 21 to August 23. Has free parking, you will need a car, downtown is 10 minutes away from hotel. No safety box on rooms, they only has at one at the front desk. Rooms are clean, bed is comfortable, and balconies has a nice views but poolside rooms are better. Pool needs better mantainance, has black... More 

Was this review helpful? Yes
Destin, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

First, ppl are friendly. It's located outside Ponce,not far away from the center of town! Well kept, rooms very clean and beds were comfortable. They have a small casino which is very nice as well as the restaurant. Believe me im very picky and I was pleased.

Was this review helpful? Yes
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear jogzonu, Thank you for your positive feedback about our hotel. I am very happy to hear that our staff and hotel facilities met your needs and expectations. We look forward to welcoming you back soon. Awesome pictures! More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The place is clean and accessible to the main highway. The personnel is very helpful, and the price was fare. I definitely will stay in there again when I decide to go back to the Island. The swimming pool was very clean, and I the employees were always verifying the facilities to ensure they were in shape. The view is... More 

Was this review helpful? Yes
Management response:

Dear felipepr1, Thank you for your great review and for sharing your experience. We are happy to learn that you have enjoyed your stay. We look forward to welcoming you back next time your travels bring you to Ponce! Best regards, Lizmarie More 

Fayetteville, North Carolina
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our company Centurion ASG have used this hotel for over a year now; however, this is the first time that I stayed there. The staff is just amazing, you feel like you are at home and with family. The hotel is always clean and maintains a great appearance. Great bar and restaurant as well.

Was this review helpful? Yes
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear ElSantoPapi, Thank you for taking the time to share your experience at Holiday Inn Ponce & Tropical Casino. We are sincerely happy to know we succeed in making our guests feel welcome and at home. We look forward to welcoming you back next time your travels bring you to Ponce! At your service, Lizmarie More 

New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 24, 2015

I will say I was a little scare after reading some reviews but every one was wrong!! Great place to stay, I spend a full week and I will be back. Humid? Is Puerto Rico!!! If you want a dry place go to a desert area Great stuff, I will said 95% great. some where a little tuff And if... More 

Was this review helpful? Yes 1
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Gus R, Thank you so much for your kind review! I’m pleased to hear that you had a great stay. There is no better compliment than a return visit, so we hope to see you again soon. More 

Carolina, Puerto Rico
Level Contributor
3 reviews
5 of 5 stars Reviewed July 21, 2015

The hotel is at a very nice location. It was decent and clean. Beds and pillows were very comfortable. Pool and the restaurants were also nice. Staff is very friendly and accommodating. I will definitely go back.

Was this review helpful? Yes
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear HolidayInnExpressSJ, Thank you so much for your review and for choosing to stay at the Holiday Inn Ponce & Tropical Casino. It was great to read that you were able to enjoy our location and facilities. We look forward to welcoming you back soon!!! More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 12, 2015

Our family stayed 4 nights and the location of this hotel is very good. The facilities were decent and the pool was nice. But the pool closes at 8 pm and the guest laundry had only one dryer working, i was up till 1 am trying to dry clothes. Where they really fall down is the housekeeping. The floor was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear pottermom62, Thank you for taking the time to post a review about your stay with us. We are pleased to know that you found our location to be very good and our staff to be nice. However, we would like to apologize for falling short of your expectations regarding our housekeeping staff and for the issues you had with... More 

Apache Junction, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 11, 2015

I stayed at the Holiday Inn in Ponce in May after a business trip. I thought traveling the coast and experiencing the real PR would be such an awesome idea.... We stayed here for two nights and it was okay. The room, hotel, and pool were clean. The staff were very friendly! I guess I should have checked with tripadvisor... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear MonicoleAZ, Thank you for taking the time to share your comments about our hotel. I am pleased to know that you found our staff friendly. Although I would have preferred you had a better stay, we highly appreciate your feedback. Rest assured that this will be considered when making improvements in the future in order to serve you better.... More 

Gurabo, Puerto Rico
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 8, 2015

We took a family mini vacation and stayed at Ponce Holiday Inn for 2 nights. Reasonable price, good staff and nice breeze. Las Vistas Bar has a very relaxing ambience and, as the name stays, a "good view". Our daughters loved the pool. Staff is very friendly and helpful.

Was this review helpful? Yes
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear CucaBori, Thank you for sharing your experience from your recent stay at the Holiday Inn Ponce & Tropical Casino. I am delighted to hear that you had a great experience during your visit. I will be sure to share your kind words with our staff. We look forward to welcoming you back soon! More 

Cabo Rojo, Puerto Rico
Level Contributor
5 reviews
5 of 5 stars Reviewed June 30, 2015

Stayed at the hotel on the fourth floor and the view from the balcony is astonishing. You can see half of ponce from the hill where this hotel is located. The room was very clean and all utilities worked fine (ex. A/c, hot water, TV). The restaurant served us a strawberry frappe that was pure strawberry sour which we couldn't... More 

Was this review helpful? Yes
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear NyloPR, Thank you so much for your great five-star review and for choosing to stay at the Holiday Inn Ponce & Tropical Casino. It was great to read that you were able to enjoy our location and had a good experience. We look forward to welcoming you back soon! Best regards, Lizmarie Rodriguez More 

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