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Holiday Inn Ponce & Tropical Casino

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3315 Ponce Bypass, Ponce 00728, Puerto Rico
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Holiday Inn Ponce & Tropical Casino
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190 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cabo Rojo, Puerto Rico
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed at the hotel on the fourth floor and the view from the balcony is astonishing. You can see half of ponce from the hill where this hotel is located. The room was very clean and all utilities worked fine (ex. A/c, hot water, TV). The restaurant served us a strawberry frappe that was pure strawberry sour which we couldn't... More 

Was this review helpful? Yes
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear NyloPR, Thank you so much for your great five-star review and for choosing to stay at the Holiday Inn Ponce & Tropical Casino. It was great to read that you were able to enjoy our location and had a good experience. We look forward to welcoming you back soon! Best regards, Lizmarie Rodriguez More 

Yukon, Oklahoma
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My family spent three days in Ponce and traveled all over the city, and there wasn't a day that I was not grateful for staying at the Holiday Inn. We almost booked a smaller hotel downtown, and I was so glad we didn't after seeing the many abandoned and dilapidated buildings downtown. The Holiday Inn has the best location in... More 

Was this review helpful? Yes
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed there for a night. They have free parking, that's good. We did our check-in at waited for about 45 minutes. They said they were full. Then we got our room and as we got in a smell of cigarette was coming out from the room. This was supposed to be a non-smoking room and yet it smell like... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear John S, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It was unfortunate to see your stay was not as comfortable as it could have been due to the noise challenges you experienced during your stay. While we understand that your... More 

Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 27, 2015

The hotel was excellent. Hotel staff were wonderful. The room was very pretty, big and comfortable. The pool was hugh. The area where the hotel was, was very close to all including the plaza where the wedding was held. The view was wonderful. The only problem I had was with the meals. The rice and beans with pork chops I... More 

Was this review helpful? Yes 2
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear mimi19542015, Thank you for sharing feedback from regarding your recent stay with us. We are very sorry to hear about your restaurant experience and apologize for the inconveniences experienced. We look forward to hosting you again. Sincerely, Lizmarie Rodriguez More 

New York City, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 27, 2015

My husband Was there for only one night, and happy to leave he said it wasn't what He expected, it was more of a party hotel then anything else something He was not looking for, he took his mom for mother day at another hotel and was amazing, but rooms were books so they decide to go here for a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear monica v, Thank you for taking time to post a review of our property. I regret to hear about that our hotel was not to the liking of your husband and please accept my apologies for any inconveniences which have occurred. We take all reviews positive and negative very seriously, and your feedback will help us improve for our... More 

Caguas P.R.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

Hotel is nicely tucked away in a hill top. Main highway only seconds away, breathtaking views, numerous excellent restaurants right across the street (driving suggested). Nice beach as well (driving distance) to sit back, relax and watch the sunset before hitting the slots at the hotel casino.

Was this review helpful? Yes 1
Midwest
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 18, 2015

There was nothing the matter with this hotel, but it was just another Holiday Inn with nothing stunningly good or bad. It was convenient and was about as expected. If you need a room, this would be fine.

Was this review helpful? Yes 3
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Aero3926, Thank you for your feedback. We look forward to welcoming you back soon! Sincerely, Lizmarie Rodriguez More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 10, 2015

Stayed last month at the hotel for a swimming competition I had. The room was clean but the carpets where all stained and didn't give a good first impression. On two ocassions I was trying to rest during the day and some maintenance guy hammering a wall did'nt let me sleep. Besides those things the overall stay was good and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Jorge T, Thank you for taking the time to share your candid review of our hotel. I am pleased to learn that we were able to meet your expectations when it comes to providing good value accommodations. On the other hand, I sincerely apologize for any inconvenience you may have experienced with the noise levels. Please be assured that... More 

Wallington, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 27, 2015

This hotel is situated on the hill ,so the vew is incredible. Every room has balkony. The swimming pool is great and pretty big.Hotel and the property is very clean.I love the big mango tree near the pool!In April we picked fresh mangos every morning!Restaurant food is good but not cheep.Hotel is not close to any attractions. Taxi to downtown... More 

Was this review helpful? Yes 1
Lizmarie, Sales Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear basik60, Thank you so much for your review and for choosing to stay at the Holiday Inn Ponce & Tropical Casino. It was great to read that you were able to enjoy our location and facilities. We look forward to welcoming you back soon! Warm regards, Lizmarie Rodriguez Sales Manager More 

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