We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Ponce & Tropical Casino

3.0 of 5
Hotel website
Hotel deals
3315 Ponce Bypass, Ponce 00728, Puerto Rico
Special Offer
Save 10-30%
Holiday Inn Ponce & Tropical Casino
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #3 of 7 Hotels in Ponce
A recent review
5 of 5 stars reviewed 2 weeks ago
Jcanovanas
Write a Review

175 reviews from our community

Traveler rating
    46
    70
    38
    18
    3
See reviews for
44
59
8
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (175)
  • Mar-May only
    (49)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (43)
All months
Denver, Colorado
1 review
2 of 5 stars Reviewed yesterday NEW

Do not go the pre-pay non-refundable route, stayed 8 days, could not change rooms, every 5-10 seconds and every shower we were hit with straight scalding hot water. Room service would only leave one wash cloth for both of us, the last day they didn't even clean the room so when I called for wash cloths I was given 3... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 1 week ago via mobile

This hotel has very nice staff and is on a prime location with great views however, here are some cons. 1. The room I was in had limited to no "complimentary" internet the entire stay. (Rm.320) 2. The pool seats were always dirty with bird feces. 3. The kiddie pool was dirty all the time. 4. We felt that the... More 

Was this review helpful? Yes
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Driving the family around the island for Easter weekend I decide to find a place to stay, was around ponce so tried the HI. Wow, like if i found two $20's on the street! I booked online while driving ( thats a no no) and got to the hotel and expected to have to show proof of reservation, etc...to my... More 

Was this review helpful? Yes 1
Lizmarie, Director of Sales at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Jcanovanas, Thank you so much for your wonderful review. I'm thrilled to hear that you enjoyed your stay and received an excellent service from our staff. This is something that we take great pride in and our team will be delighted to know that we meet your expectations. We look forward to welcoming you back soon. Warm Regards, Lizmarie... More 

Hollywood, Florida, United States
Top Contributor
61 reviews 61 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Went to a family event and had to stay for one night in this part of PR. Wouldn't go again. Basically a casino with rooms on the side. I gave it 3 bubbles because it would be unfair to give it less, there was nothing officially wrong with it, but don't stay here unless you have to.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Tom T, Thank you for your feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Thank you for sharing your thoughts and we... More 

calbin
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 4, 2015

We stayed here one night while driving through Ponce. The staff at the reception was very friendly and professional. Our room was a bit out dated and definitely could use a face lift. Nice view overlooking the pool and the ocean off in the distance. About 10 minutes drive to downtown Ponce. Free parking. We went to the bar to... More 

Was this review helpful? Yes 1
Lizmarie, Director of Sales at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Calbin, We're pleased to hear that our staff at the reception provided exceptional service during your stay. We sincerely apologize for the restaurant issues you encountered. I'm pleased our staff responded to your needs and I look forward to commend their efforts in service. We appreciate our guests taking the time to provide us with detailed feedback. This allows... More 

Ellington, Connecticut
1 review
5 of 5 stars Reviewed March 1, 2015

This holiday inn was gorgeous, absolutely breathtaking. We had a pool and ocean view and it was completely free, as we used our holiday inn points. My husapband and I went away for a week for the first time in 24 years.

Was this review helpful? Yes
London, United Kingdom
Top Contributor
104 reviews 104 reviews
37 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed February 24, 2015

The hotel is situated on the outskirts of Ponce (c10 min drive) on a hill, so there are very good views over the bay. The hotel reminds us of what we had in the UK in the 60s, both in decor and food. Our room was very pleasant with a nice balcony facing the setting sun. The beds were very... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Good views, Thank you for your feedback. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. Its is lovely to hear you found your room pleasant and the beds comfortable. It is unfortunate your restaurant experience prevented you from fully enjoying your time at... More 

1 review
5 of 5 stars Reviewed February 22, 2015

I was in Ponce for 1week my stay at the hotel was great.I had a problem with my room when i arrived and was in a new room within 15 minutes.the staff is wonderful the view is great.the only thing is its not close to the real beach,but if you go about a mile or 2 down the road on... More 

Was this review helpful? Yes
Puerto Rico
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

Hotel staff is very familiar and offer excellent customer service. The room was in excellent condition and clean and ours was newly renovated and very nice. We usually stay there for a special activity at Ponce and the hotel is always very well kept and we enjoyed playing a little bit at the casino. It's always nice to enjoy music,... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 11, 2015

We made reservations prior to our arrival. We needed a place to stay after a fun day of enjoying the local area. It was advertised as a ocean view, well it's a ways from the ocean. However the rooms are clean and we enjoyed the bar by the pool. We had a good nights sleep and great showers. So for... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review

Dear Mike P Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We always strive to provide comfortable stay to all of our guests, and it is nice to note that the you have regarded the cleanliness of the rooms and the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

97 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Pool/beach area (9)
Viewed
View from room (11)
Viewed
Hotel & grounds (16)
Viewed
Room/suite (14)
Viewed
Family/play areas (2)
Viewed
Dining (3)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Hotel & grounds (9)
Viewed
View from room (1)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (10)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question