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Hilton Ponce Golf & Casino Resort

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1150 Caribe Ave., Ponce 00716, Puerto Rico
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$159 (USD)
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Hilton Ponce Golf & Casino Resort
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Hilton Ponce Golf & Casino Resort
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865 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW

A Good CREW...The staff went the extra mile to assist the visitors, during a time when the hotel was booked solid. They tried to accommodate everyone’s request. The grounds are beautiful and there is enough to do for the kids and the adults. Thank you

Review collected in partnership with Hilton Hotels & Resorts

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Rochester, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We were very excited to stay at this resort, we even added a day early to our reservation but were very disappointed. The hotel and our room in the east wing was out dated, chipped and stained tiles, stained furniture. The room had a smell, our sheets were not changed for the 3 days we were there. These are basic... More 

Was this review helpful? Yes 1
new york, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the second time I stay at the hilton in Ponce I actually got married here almost 4 years ago. The hotel grounds are beautiful. The hotel itself a little pricey. The pool is a bit small and the beach is not as nice as other beaches in pr. The water is not blue and the sand is not... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed 2 weeks ago

I loved the hotel and amenities but the service and extra courtesy was lacking. They were strict about their towels and all of the games shut down at 6pm. The bed and rooms are beautiful. Oh yeah, if you like coffee, like I do, bring your own. The room coffee is flavored water. The casino and hotel are wonderful and... More 

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HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review

Dear Arti A. Thank you very much for your candid comments and review of our Resort. I am very sad to read you found the service below your expectations. I will share your feedback with the Supervisor of the Pool and Beach team to see if we need to re-train some of them, in order to be a bit more... More 

Bronx, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great time & the staff awesome. First time very welcoming, I immediately felt comfortable & knew we made an excellent choice! Besides the amazing greeting & acknowledgement when you pull up at valet, Front desk was the best! Considering it was about 5am on April 5th, he quickly accommodated us. The room great! He was very welcoming, service... More 

Was this review helpful? Yes 3
Ossining, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This was my worst experience at this hotel. I've been coming and staying at this hotel for the last 3 years in a row, which you can verify. I don't know what happened to this hotel, maybe it lacks good management. This Hotel is run-down and not very clean. There are too many flies around the dinning room. There were... More 

Was this review helpful? Yes 4
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review

Dear Iris A. Thank you for expressing your feedback on your recent visit to our Resort. We appreciate the fact that you have chosen to return several years, and are concerned with the possibility that you change plans for next year. Indeed, Easter Holidays is a very busy season at our Resort, and we cater to both Hotel Guests and... More 

Tadley, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Biggest hotel on the south side of Puerto Rico. Very nice hotel, with friendly staff. The Hotel offers plenty to do for families with children of all ages. there are bike you can borrow plenty of beach games to do or just sit back a relax by the pool bar. There are 3 restaurants, the pool bar, the terrace and... More 

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Green Bay, Wisconsin, United States
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The pool was nice, the beach not so much, you can walk in but not a swimming beach at all. They have 2 beaches on the property, the second one by the golf course was a little nicer, but again don't go here if you are looking to a nice, swimmable beach. The food was great! Best part of the... More 

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HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review

Dear Christopher M: Thank you very much for your review of our Resort, and I am sorry you were disappointed by the features of the area's beaches. I also hope that you did not feel mislead, as we do not promote the beaches of Ponce to be the typical "white-sandy/turquoise-water" type! However, that's the type of beach you'll find if... More 

San Juan, Puerto Rico
Top Contributor
70 reviews 70 reviews
16 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My experience at the Hilton Ponce was wonderful. Have excellent facilities in a very good conditions. The pool is perfect Also have 2 Jacuzzi, one pool for kids and water jet spray park! The rooms are very quite & clean with a comfortable beds, good a / c, a very faster free Wi-Fi !! I think That the hot water... More 

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