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Hilton Ponce Golf & Casino Resort

4.0 of 5 1150 Caribe Ave., Ponce 00716, Puerto Rico
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Hilton Ponce Golf & Casino Resort
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Hilton Ponce Golf & Casino Resort
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736 reviews from our community

Traveler rating
    288
    255
    115
    51
    27
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228
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portsmouth
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was fortunate to stay at the Hilton Ponce for two weeks and the longer I stayed the more this hotel grew on me. Yes I've stayed at higher class resorts in the Caribbean, yes, some of the infrastructure looked dated and grey, but what put the colour into the Hilton was it's greatest asset, it's family of staff. I... More

Was this review helpful? Yes 1
East Brunswick, New Jersey
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed for business for four nights ,nice place a bunch of stuff for the kids to do and staff was very friendly.would love to return with my family. It has a big casino and they had a bbq buffet with alot to chose from every night.

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Minneapolis, Minnesota
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The website pictures and the look when you arrive makes you think you are staying at a high end resort, but it is not kept up that way. The good things... -Waitress at the bar/restaurant was helpful and interactive -the breakfast was part of our rate and the food was fresh and good -the higher end restaurant had excellent food... More

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1 review
2 of 5 stars Reviewed 1 week ago NEW

Common areas are open, without Air conditioning. Bugs & birds are all over the dining areas. Mosquito and other biting insects are prevalent. There is dengue fever & other illnesses in the area so this is a health hazard. Hotel staff provides bug spray if asked. Very Isolated location.

Review collected in partnership with Hilton Hotels & Resorts

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Ponce, Puerto Rico
1 review
2 of 5 stars Reviewed 1 week ago

Poor customer service with ALL food service, dated amenities, mediocre hotel rooms, and outstanding front desk customer service. None of the food service industry staff appeared to want to be at work! At one point we noticed all the employees left at the same time and returned 25 minutes later, and no it was not a shift change. They were... More

Review collected in partnership with Hilton Hotels & Resorts

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McLean, Virginia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Ponce Hilton has many good things going for it, and a few that could be improved. Ponce, on the southern side of the island of Puerto Rico, is a destination. Most visitors come through San Juan and need to rent a car to drive 75 miles to Ponce. You would expect PR-52, the toll road from San Juan to... More

Was this review helpful? Yes 6
Ponce, Puerto Rico
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Unfortunately the three days of restful time at the pool of this hotel were everything else but that. There was construction going on all day long in the bar area and the noise level was at its highest. We would have never booked there had we been told about the construction outside. We complained at the front desk and were... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
San Juan, Puerto Rico
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I remember when this hotel opened, how wonderful it looked, but I just stayed for 2 nights and the hotel has taken some years to its look.... the staff was friendly, nothing that stood out, the usual hello good night and good morning... Lets start with breakfast, I am currently a Hilton Diamond member so I have traveled many Hiltons... More

Was this review helpful? Yes 2
Puerto Rico
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Upon arrival at the front desk a Friday, almost at 7:00pm, the representative lacked knowledge of certain promotions displayed at the lobby for a happy hour but we went to the bar and nicely oriented by the bartender for the 2:1. We set out to the city's center and plaza spending the evening nicely. Our bedroom was to have a... More

Was this review helpful? Yes 1
Surfers Paradise
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This resort is not as good as you are led to believe. The beach is black sand and the water is murky, not like the Caribbean you would expect. The common areas are not air-conditioned and hundreds of birds in the main restaurant means you have to fight them for your food and put up with bird droppings everywhere. The... More

Was this review helpful? Yes 5
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review

Dear jimandros: Thank you for sharing your opinion and insight about our Resort. We are very sorry to hear our Resort and the destination were not what you were looking for, and that you felt our Team Members were not accommodating enough. We hope that our websites or promotions were not misleading regarding the type of beach or attractions around... More

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Additional Information about Hilton Ponce Golf & Casino Resort

Address: 1150 Caribe Ave., Ponce 00716, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Ponce
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Ponce Golf & Casino Resort 4*
Number of rooms: 254
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Also Known As:
Hilton Ponce Golf Hotel Ponce
Hilton Ponce Golf And Casino Resort
Hilton Ponce Hotel
Hilton Ponce Resort

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