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All 3 Dorado hotels

Dorado Beach, a Ritz-Carlton Reserve

5.0 of 5 Hotel   |   100 Dorado Beach Drive, Dorado 00646-2000, Puerto Rico
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Ranked #1 of 3 Hotels in Dorado
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
amc347 Seattle, Washington
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271 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Seattle, Washington
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the moment we arrived at this resort, the service and facilities have been spectacular. After 12 hours of travel from the West coast, we were thrilled to hear our room was ready upon our arrival even though it was just past noon. We were greeted by our Embajador who gave us a tour of the resort and walked us... More

Was this review helpful? Yes 3
Orinda, California
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at Dorado Ritz for five days. Every evening we ate at the outdoor bar. The service was fantastic. Our server, Jose Vargas, waited on us each evening. He was attentive and informative. He noticed that my wife liked Sauvignon Blanc wine so, every night as we approached the bar, he would greet us with a... More

Was this review helpful? Yes 3
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed yesterday NEW

We just got back from a 4 day visit at Dorado Beach. While the hotel grounds are beautiful the service leaves something to be desired. A couple of examples are one day Housekeeping never even came to make up our room and I had to ask the Front Desk to call them to come. When they did come they consistently... More

Was this review helpful? Yes 4
George S, General Manager at Dorado Beach, a Ritz-Carlton Reserve, responded to this review

Dear Fbesteiro, Thank you for your review of Dorado Beach, a Ritz-Carlton Reserve! Although I am happy to hear that you found the resort to be beautiful, I am concerned that we failed in the service delivery expectation. I am happy to discuss this further and can be reached at your convenience. I look forward to speaking with you. Warm... More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for five nights over Labor Day for our first anniversary and had an absolutely fabulous vacation! The resort is fantastic - so beautiful, tropical, and serene. Our room was amazing - spacious, lavish, and all new accommodations. And the service was the best I have ever received at any resort. Before we even arrived... More

Was this review helpful? Yes 5
George S, General Manager at Dorado Beach, a Ritz-Carlton Reserve, responded to this review

Dear dc331, I want to thank you for your recent post of Dorado Beach, A Ritz-Carlton Reserve! I am delighted to hear that you selected The Reserve to celebrate your first wedding anniversary and thrilled that you thoroughly enjoyed your stay and had a truly memorable experience. I would also like to thank you for highlighting so many of the... More

Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

What a Hotel! When you think of a reserve you visualize flora, fauna, and wildlife. The Ritz Carlton Dorado Beach Reserve is exactly what you imagine and much more. The resort is surrounded by tons of spectacular plant life. Right before my much anticipated trip I went on their website to try to capture some of the beauty of the... More

Was this review helpful? Yes 6
George S, General Manager at Dorado Beach, a Ritz-Carlton Reserve, responded to this review

Dear Angieandemma, I want to thank you for your recent review of Dorado Beach, A Ritz-Carlton Reserve! I have to agree, as do many of our distinguished guests, that the resort is even more captivating once you see it first hand. I am glad to hear that you and your family had a memorable experience at The Reserve and enjoyed... More

Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

George Sotelo, GM, must be very proud of his number one asset...his employees. The names are too many to mention here, but we were treated so well by a professional staff that hardly missed a beat. A former coconut and citrus plantation, the hotel was first opened in the 1950's by Laurance Rockerfeller. In 2012, a $342 million dollar renovation... More

Was this review helpful? Yes 1
George S, General Manager at Dorado Beach, a Ritz-Carlton Reserve, responded to this review

Dear AtlantaGlobetrotter, I want to thank you for your review of Dorado Beach, A Ritz-Carlton Reserve! I have to say that I am indeed very proud of all of the 400 Ladies & Gentlemen that make up The Reserve. Please rest assured that we are all humbled by your comments and truly appreciate your kind words . We strive to... More

Lake Winola, Pennsylvania
Contributor
14 reviews 14 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We arrived to find three people waiting for us.... Their purpose, to make us feel pampered and special. Mission accomplished!!! From the moment we arrived not only was every need met but anticipated by the extremely attentive staff. Our every need was attended to by Jennifer who showed us the facility and has made sure we have all we need.... More

Was this review helpful? Yes 6
George S, General Manager at Dorado Beach, a Ritz-Carlton Reserve, responded to this review

Dear mary980, I want to thank you for your review of Dorado Beach, A Ritz-Carlton Reserve! I am delgihted to hear that you felt pampered and special and had a truly memorable visit. Our highest mission to ensure the genuine care and comfort of every guest. I also want to thank you for highlighting Jennifer who was your Embajadora and... More

Orlando, Florida
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This was my third visit to this property, given that my past two stays had been wonderful. This hotel is extremely nice and surrounded by a reserve, the beach is perfect and is only 45 minutes from San Juan International airport. However, this third visit didn't go as well as we expected, I feel the service is not as personalized... More

Was this review helpful? Yes 6
George S, General Manager at Dorado Beach, a Ritz-Carlton Reserve, responded to this review

Dear Elen1960, I want to thank you for your recent review of Dorado Beach, A Ritz-Carlton Reserve. I am disappointed to hear that the resort failed to meet your expectations and apologize for the mishaps that you experienced at the resort. Please rest assured that I will be addressing them with our ladies & gentlemen to ensure that they do... More

Elmhurst, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently returned from Dorado Beach where I celebrated my birthday and our anniversary. Our stay was indeed a luxurious experience. The customer service was A+.....the hotel beautiful and the resort breathtaking! A special thank you to Josue Aponte and Jose Nieves for surprising us at dinner with a bottle of champagne!

Was this review helpful? Yes 8
George S, General Manager at Dorado Beach, a Ritz-Carlton Reserve, responded to this review

Dear Laura5834, I want to thank you for your recent post of Dorado Beach, a Ritz-Carlton Reserve! I am delighted that you selected The Reserve to celebrate your birthday and anniversary and pleased to hear that you had a memorable time. I also want to thank you for highlighting some of our gentlemen and glad that you enjoyed the bottle... More

Contributor
13 reviews 13 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I traveled with our 2.5 year old for our second visit to this amazing resort in August. We stayed 10 days so needless to say it was a relaxing and beautiful trip. Service on all levels is exceptional and personal. I could fill pages with compliments about the staff, facilities, natural beauty, food, activities, ect...but you must... More

Was this review helpful? Yes 3
George S, General Manager at Dorado Beach, a Ritz-Carlton Reserve, responded to this review

Dear Jnfr1210, I want to thank you for your recent review of Dorado Beach, a Ritz-Carlton Reserve! I am delighted to hear that you and your family enjoyed your second visit to the resort and that "service on all levels was exceptional and personal". I do appreciate you recommending The Reserve to all of the readers and I hope to... More

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Additional Information about Dorado Beach, a Ritz-Carlton Reserve

Address: 100 Dorado Beach Drive, Dorado 00646-2000, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Dorado
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Dorado Beach, a Ritz-Carlton Reserve 5*
Number of rooms: 114
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