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Hyatt Hacienda Del Mar

301 Hwy 693, Dorado 00646, Puerto Rico
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1 room 1 adult
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Hyatt Hacienda Del Mar
Hyatt Hacienda Del Mar
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415 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Well, it was our fifth trip to this Hyatt Residence Club location since 2010, and the more things change, the more they stay the same. We travel here to take advantage of the spectacular weather (no disappointment there.... only rained us out from 3pm on during our last day), location away from the bustle of SJ, nice private beach, good... More 

Helpful?
Thank Michael M
Westhampton, New York
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a great room which was recently updated and the balcony overlooked the pool area as well as the ocean just beyond the pool. This year they added classes and the zumba agua and yoga instructors were so good. In the afternoons several vacationers took advantage of the Salsa or limbo dance instruction. The staff from the front desk... More 

Helpful?
Thank Louise T
Orland Park, Illinois
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This condo building is located in Dorado which is a ways away from San Juan. You definitely need a car if you stay here. The rooms have recently been updated with new furniture but the kitchens are in need of new appliances and updating. Everything was clean and the staff was friendly. The beach is small but private with some... More 

Helpful?
Thank MichaelE9
Jon D, Resort Manager at Hyatt Hacienda Del Mar, responded to this review

MichaelE9, Thank you for your review along with staying with us during this past visit. The grill has been replaced with a new one earlier this week and thank you for bringing it to our attention. The owner's and guest share feedback quite frequently on how much they enjoy the beach/pool private atmosphere. We hope your travels home went well... More 

Los Angeles, CA
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 5 days at this Hyatt and were so relaxed when we left. I was a little scared after reading some of the reviews but it was great. No it is not the greatest resort I have ever been to but I paid a lot less than at other places. We had a two bedroom condo for three of... More 

Helpful?
Thank rdcjr
Yonkers, New York
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I purchased this time share in 1999. Except for some newer furniture and TVs in the rooms, nothing much has changed. Unfortunately, this property lost a companion hotel and casino located in the same complex back in 2003. The large abandoned property is blocked off with a tarp fence but you can still see the rusting structure... More 

Helpful?
Thank abogado2015
Jon D, Resort Manager at Hyatt Hacienda Del Mar, responded to this review

abogado2015, Thank you for your review and your loyalty to the property since 1999. We truly appreciate the comments pertaining to the staff and management. The staff throughout the resort are outstanding and continuously strive to go above and beyond for our owners and guest. Within this past year the staff has worked tirelessly completing some significant projects at the... More 

London, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are looking for a restful, beautiful, tropical get away, stay here. My husband and I rented a one bedroom unit for 3 months here while he worked at the San Juan Airport. The 45 minute drive to and from work was well worth it. The units here are a bit dated, but very clean and very comfortable. We... More 

Helpful?
Thank bontof
Beavercreek
2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

The resort did not match their advertising on line. I checked their web site on Google and found a very beautiful and colorful condo with a lazy river, several pools and a waterfall. Upon our arrival day what we saw was not at all what we ended up with. The rooms have no color and are very boring looking. We... More 

Helpful?
Thank Alivia M
Jon D, Resort Manager at Hyatt Hacienda Del Mar, responded to this review

Good Afternoon Alivia M, Thank you for the comments pertaining to the staff friendliness and resort cleanliness. The team works very hard to maintain the overall quality of the resort along with always striving to go out of their way to satisfy the guest. I do apologize that your expectations of the resort amenities were not met upon your arrival.... More 

Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

About 25 min from San Juan, and about 1 1/2 hr from the east and west side of the island. As someone else said you will need a car if you are staying here. The 2 of us had a 1 bedroom, kitchen, dining/lounge, bathroom & balcony. At first look everything looks great, but you soon realize that everything is... More 

Helpful?
Thank Georgefr
Hawthorn Woods, Illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved the Staff. They were professional and courteous all the time. The resort is in Dorado and far from many things, so if you do not have a car (the roads are a challenge to drive on between the drivers and the constant exits you need to take). Taxis have confusing rates, despite there being a rate card for the... More 

Helpful?
Thank jkaiser
Bluffton, South Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

There were 6 of us and we needed a full kitchen. We were given the latter and my son, his wife and their two small children had a beautiful suite that easily accommodated their needs. My husband and I were in a smaller unit that fit our needs. Our rooms were private but we had access to each of the... More 

Helpful?
1 Thank Patricia M
Jon D, Resort Manager at Hyatt Hacienda Del Mar, responded to this review

Patricia M, We truly appreciate your feedback and we are so glad you enjoyed your stay with us. I will personally recognize the employees that you mentioned on your survey as we continue to strive in customer relations. The staff is wonderful and they always enjoy their interactions with the guest. Thank you for your review and we look forward... More 

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