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All 3 Dorado hotels

Hyatt Hacienda Del Mar

3.5 of 5 Resort   |   301 Hwy 693, Dorado 00646, Puerto Rico
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Ranked #3 of 3 Hotels in Dorado
A recent review
5 of 5 stars reviewed 1 week ago
Chase T
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317 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Was there this past week and I was appalled at the resort. I read reviews but figured I would give this place a chance because , well, it was a Hyatt. Even if you use this as a time share trade in and you are not expecting "hotel amenities " this resort lacks in all departments. The lobby is drab,... More

Was this review helpful? Yes 1
Alameda, California
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

As an owner of Hyatt Residence Club, we were very disappointed! The hotel is still under renovation. We were told, it was done. The staff, not friendly. We were not Informed of tours, restaurants, places to visit or even how to dispose of our garbage. We were the only guests upon check in. The Staff, had no reason not to... More

Was this review helpful? Yes 1
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here with about 12 other friends and we had the best time!! The hot tub and pool are open 24/7 which is just perfect since we didn't get back from exploring and partying till at least 1am! The best part was the beach bar and private beach! The beach is essentially a cove and it... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

First off the staff was amazing! They were always prompt and said hello. My son is 4 and we had to walk inside each morning to tell the resort associate hi because they were so nice to him. We stayed in a 2 br lock off. 2 balconies and bathrooms. The grounds have grills so we went to the nearby... More

Was this review helpful? Yes 1
West Des Moines, Iowa
13 reviews 13 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is great. The staff were very friendly and helpful when it came to finding new places to eat. The beach and swimming pool is amazing! Our rooms were clean and everything worked. A lot of the reviews complain about the property next door which is not being used and has a fence around it, honestly you don't even... More

Was this review helpful? Yes 1
Lake Jackson, Texas
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at Hyatt Hacienda Del Mar several times. The property is being updated. The exterior has been painted. New furniture is being made. The beach is great and so are the views from the room. The staff is very friendly and helpful. The onsite food is good. It is easy to get to San Juan by taking the... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this property 2 years ago and had a wonderful time. Even though the recent reviews were bad we were willing to give it another try. The loved Hyatt Dorado beach because of the property, beach, location and space. This time around we found that the property was very filthy. Shower stalls need serious bleach. We came out... More

Was this review helpful? Yes 4
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 29, 2014

Room was clean, pool is ok, the beach is nice. Great for a quiet weekend to relax. There are really good restaurants outside the property which are really nice. But thats about it. If you're coming down to Puerto Rico for a week, recommend you stay somewhere else.

Was this review helpful? Yes 4
San Angelo
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 5, 2014 via mobile

The rooms were nasty and after complaining to Hyatt they did nothing! It is not up to Hyatts standards as in other resorts they own. As an owner I even took pictures of the urine drained floors and the full bed that should have been two queen as we had booked. The resort was not kept up and there is... More

Was this review helpful? Yes 5
Mount Kisco, New York
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 5, 2014

We own 2 units, to our sorrow. Stay away from this one. barb-wire, crime,no food . Don't ask any more questions !...just stay away ! This place changed towards below down hill, do not approach this so called time share, stay on the aircraft.

Was this review helpful? Yes 4
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Additional Information about Hyatt Hacienda Del Mar

Address: 301 Hwy 693, Dorado 00646, Puerto Rico
Location: Caribbean > Puerto Rico > Dorado
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Hacienda Del Mar 3.5*
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Also Known As:
Hyatt Hacienda Del Mar Hotel Dorado
Hyatt Hotel Dorado
Hyatt Resort Dorado
Hyatt Dorado
Hyatt Cerromar
Dorado Hyatt

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All traveler photos (191)
Pool/beach area (68)
Hotel & grounds (32)
Room/suite (26)
View from room (11)
Family/play areas (1)
Dining (5)
Bathroom (3)
Other (45)
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