We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 6 Mayaguez hotels

Mayaguez Resort & Casino

3.5 of 5 Hotel   |   Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Hotel amenities
Save Saved
You added Mayaguez Resort & Casino to your Saves list
Mayaguez Resort & Casino
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
46%
Ranked #4 of 6 hotels in Mayaguez
A recent review
3 of 5 stars reviewed 2 weeks ago
LindseyAlexander North Arlington, New Jersey
  • Overview
  • Reviews (150)
  • Photos (739)
  • Amenities
  • Q&A
  • Room tips (17)
  • Location
  • More
Write a Review

150 people have reviewed this hotel

Traveler rating
    39
    31
    28
    24
    28
See reviews for
70
25
5
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
2 reviews
2 of 5 stars Reviewed 1 week ago

Rooms are full of mold, very crampy bathroom, river pool is boring after 10 min, nothing to do after 1 day....... Expensive food And not that grate taste. Needs more security, people nocking doors all night

Was this review helpful? Yes
San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Horrible. Here for a dental convention and just getting out of the car we were greeted and treated like garbage. This is supposed to be a kid friendly hotel but their most basic needs are cast aside. STAY AWAY. It's easy to see why it's going downhill fast.

Was this review helpful? Yes 1
North Arlington, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is beautiful! Our room was very clean and looked fairly new. The pools, water slide, and lazy river were delightful. But after one day you've seen them. The bathrooms provided for those who are using the pool were disgusting; really gross, smelled like urine, certainly wouldnt use them. The casino, which is why we chose this hotel, was... More

Was this review helpful? Yes
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We appreciate you sharing your experience with us. We apologize that not everything has been as expected. We will consider your comments in order to provide the service you deserve. We hope to have you as guests in the future. More

1 review
1 of 5 stars Reviewed 3 weeks ago

I haven't see anything like this, PLEASE!!!!!! Don't come here this hotel is dirty, looks like abandoned. The wifi is a nightmare , I called the front desk from my own phone because the one in the room doesn't work and the lady there told me ( maybe is slow because too many people are connected at the same time... More

Was this review helpful? Yes
San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

i was very disappointed by the hotel. The rooms are shabby, run down, the towels very poor quality. The breakfast buffet was also disappointing. All fruit was canned and the coffee was served in stryrofoam cups! Not a very welcoming atmosphere.....

Was this review helpful? Yes 1
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We appreciate the time you took to write your review of our hotel. We regret that you haven't had the experience you wanted. In the moment, we are making a few remodels on some rooms and other areas. However, our rooms are quite clean, classic, comfortable for all members of the family. We get a lot of happy customers that... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

This hotel its great for a family vacation, the price its just right, and we have a lot of fun. We enjoy the pool area, with the slide, the riverpool. The service its A+++++ everybody give you a smile and the food its excellent

Was this review helpful? Yes 1
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi José V: Thank you very much for your review! We're glad you enjoyed your stay at our Hotel. Your comments encourage us to continue giving you the best. More

Senior Contributor
38 reviews 38 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 29, 2014

We stayed at the Mayaguez Resort for a two days break from Thursday to Saturday the week before Mothers Day. Luckily the heavy traffic is on the weekends, so on Friday we had the pools area pretty much to ourselves, maybe another 10 families. The pool park is big, it has a jacuzzi, waterfalls, 5' deep pool, a 4' lazy... More

Was this review helpful? Yes
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hello! We greatly appreciate your sincere words. We're glad you enjoyed the pools and food. We will consider your comments as our desire is that our customers have a good experience. We hope you can stay with us again. More

San Juan, Puerto Rico
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 28, 2014

The hotel with the best pool that i've been! Is like a river you can swimm or rent a floater. Also the hotel have 2 more regular pools. The rooms are good, the casino is nice, restaurant was great. Don't have beach but the view is cool.

Was this review helpful? Yes 3
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi, we are very pleased with your review. Thanks for sharing your experience. We always strive to make our customers have a good experience. Hope to see you again soon. More

Mayaguez, Puerto Rico
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 14, 2014

I thought that this place was super outdated and expensive for what it offers. Yes, the pool area is nice, but still the hotel room needs major renovation. I have been to the nearest Howard Johnson (like 10 min from there) and the room is basically the same, if not, much cleaner AND CHEAPER.

Was this review helpful? Yes 4
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We appreciate the time you took to write your review of our hotel. We regret that you haven't had the experience you wanted. In the moment, we are making a few remodels on some rooms and other areas. However, our rooms are quite clean, classic, comfortable for all members of the family. We get a lot of happy customers that... More

Orlando, Florida
Contributor
20 reviews 20 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 2, 2014

This hotel needs a complete overhaul and renovation. Rooms are completely torn down and the general areas of the hotel totally outdated. It looks like no real investment has been made in this hotel for the last many years. Next time we will stay at the Holiday Inn down the road as friends say is in much better conditions.

Was this review helpful? Yes 3
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Marthav, We appreciate the time you took to write your review of our hotel. It's sadly to read a sad experience of our hotel. We get a lot of happy customers that have enjoyed their stay at the hotel. In the moment, we are making a few remodels on some rooms and other areas. Here in Tripadvisor we have... More

Owners: What's your side of the story?
If you own or manage Mayaguez Resort & Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Mayaguez Resort & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Location: Caribbean > Puerto Rico > Mayaguez
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Booking.com, HotelsClick, BookingOdigeoWL, Tingo, getaroom.com and Venere so you can book your Mayaguez Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino

739 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (54)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (16)
Viewed
View from room (2)
Viewed
Dining (2)
Viewed
Family/play areas (1)
Viewed
Bathroom (3)
Viewed
Room/suite (5)
Viewed
Other (20)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (664)
Viewed
Amenities (70)
Viewed
Children's Pool (2)
Viewed
Double Non Smoking Balcony (109)
Viewed
King Deluxe (137)
Viewed
King Ocean View (101)
Viewed
Pool (99)
Viewed
Restaurants and Bars (81)
Viewed
The Hotel (65)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Pool/beach area (3)
Viewed
Room/suite (3)
Viewed
Dining (5)
Viewed
Hotel & grounds (3)
Viewed
Other (8)

Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Class
Official Description (provided by the hotel)
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 
Number of rooms
152

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer