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Mayaguez Resort & Casino

Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
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Mayaguez Resort & Casino
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Mayaguez Resort & Casino
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203 reviews from our community

Traveler rating
    52
    41
    41
    30
    39
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94
33
7
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenix, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

Was an old Hilton, but someone bought it and turned it into a waterpark... when we got there, there was a herd of schoolchildren running in circles in lobby. The casino was laughable and spa nonexistent. I've stayed in nicer motels. The food was mostly terrible, except for the asopao, which was delicious - but $20 for a soggy ceasar... More 

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Dorado, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 10, 2015

First Impression, it doesn't look like a hotel when entering. Enough quantity of parking space. Reception: very friendly and polite Front Desk Asociate. Check-in process was easy and fast, since we had done everything by phone. On the way to the room I noticed the elevator and halls were very small. Entering the room you can notice is a very... More 

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Carolina, Puerto Rico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 4, 2015

I hunted this hotel for years and when i finally get to go I got the biggest dissapointment ever. Hotel personnel was very rude, rooms are really small, the bathroom was all dirty and the shower curtain had fungus, the small fridge never worked and I called the front desk several times and they never came to fix it. Don't... More 

Was this review helpful? Yes 2

Travelers are raving about these Mayaguez hotels

San Juan, Puerto Rico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 3, 2015

I'm actually staying here right now, and I'm already giving it a bad review. I booked it because everywhere else was full. Now, when you read "resort" you're expecting the whole 9 yards... Well wouldn't you know it, nobody was even there to receive us at the entrance! Nobody. Neither of the TWO men in parking booth bothered to greet... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 28, 2015

The mini water park is good, but the hotel needs improvements... Rooms are small but clean. They have good packages but at the end you ends paying a lot... No night life entertainment just the casino. They are under construction of a new building.

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Sayreville, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 18, 2015

i just got back from staying in this hotel 3/15 . The rooms are nice and clean pool is very nice casino was not that busy'. I eat in lobby of hotel good food avg. prices weather was 85-87 during the day and 70 at night. the price of room was fare

Was this review helpful? Yes 1
Mayaguez, Puerto Rico
1 review
1 of 5 stars Reviewed February 27, 2015

This place is terrible! Room is dirty, electrical outlets don't work, confusing information from lobby, just avoid!! Pool is NOT like pictures...old ratty towels, tiny bathroom, terrible...they want to charge for everything nickel and dimming you to death!

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High River, Canada
Top Contributor
151 reviews 151 reviews
19 hotel reviews
80 helpful votes 80 helpful votes
1 of 5 stars Reviewed February 24, 2015 via mobile

This use to be a Hilton Hotel & my cousin booked 3 rooms because she had stayed there in the past. We arrive in the evening. Reception looked bored & hotel empty. We went to our rooms to discover that they looked okay. I went to use the wash basin & the faucet fell off. Tried phoning front desk, that... More 

Was this review helpful? Yes 3
Puerto Rico
Contributor
17 reviews 17 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 8, 2015

Our room was clean and comfortable but very outdated. The overall property is in need of a renovation. The river pool is great, but it's the only amenity that the hotel has. WIFI was spotty and slow. Breakfast was OK but overpriced. The food at the river pool was good.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 21, 2015 via mobile

Good service, attentive and friendly staff. The hotel was clean but dated. The river pool is great and is the best feature. Hotel and rooms need FULL RENOVATION. Rooms were dated and small. Some rooms have no view at all, no balconies. Not much to do after pool closure. Could not use in room wi-fi.

Was this review helpful? Yes 2
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Amenities