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Mayaguez Resort & Casino

3.5 of 5 Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
#5 of 6 Hotels in Mayaguez
158 Reviews 3 of 5 stars
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Mayaguez Resort & Casino
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Mayaguez Resort & Casino
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158 reviews from our community

Traveler rating
    42
    32
    30
    25
    29
See reviews for
76
26
5
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel a water park. The park is great for children and adults. The park area is very nice. The hotel also has 2 pools. The hotel has a casino and the weekend has music.The children love this hotel.

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 7, 2014

stayed one night the room was small the bathroom was tiny and a little outdated. The best part was the water park area its free for the guest but i find it too expensive for what it is overall it was ok.

Was this review helpful? Yes 1
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Raymond C. We appreciate you taking the time to write. We are currently working on improvements to our rooms, to make your stay experience even better. We hope to have you back with us. More

2 reviews
3 of 5 stars Reviewed August 5, 2014

I recently stayed at the hotel with my relatives for the weekend. The experienced was not the best. Room are tiny and looks very old. TV was okay, bathrooms looks like in the 1970's. Food was good at the rest. and their personnel were somewhat friendly, overall were OK. The pool is very nice and in good shape, but after... More

Was this review helpful? Yes
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We are pleased that you have enjoyed our River Pool that you felt comfortable with our staff. We welcome your comments. We always take into account the good suggestions to serve you better. Greetings! More

2 reviews
2 of 5 stars Reviewed July 24, 2014

Rooms are full of mold, very crampy bathroom, river pool is boring after 10 min, nothing to do after 1 day....... Expensive food And not that grate taste. Needs more security, people nocking doors all night

Was this review helpful? Yes
San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 17, 2014 via mobile

Horrible. Here for a dental convention and just getting out of the car we were greeted and treated like garbage. This is supposed to be a kid friendly hotel but their most basic needs are cast aside. STAY AWAY. It's easy to see why it's going downhill fast.

Was this review helpful? Yes 3
North Arlington, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 15, 2014

This hotel is beautiful! Our room was very clean and looked fairly new. The pools, water slide, and lazy river were delightful. But after one day you've seen them. The bathrooms provided for those who are using the pool were disgusting; really gross, smelled like urine, certainly wouldnt use them. The casino, which is why we chose this hotel, was... More

Was this review helpful? Yes 2
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We appreciate you sharing your experience with us. We apologize that not everything has been as expected. We will consider your comments in order to provide the service you deserve. We hope to have you as guests in the future. More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 8, 2014

I haven't see anything like this, PLEASE!!!!!! Don't come here this hotel is dirty, looks like abandoned. The wifi is a nightmare , I called the front desk from my own phone because the one in the room doesn't work and the lady there told me ( maybe is slow because too many people are connected at the same time... More

Was this review helpful? Yes 2
San Juan, Puerto Rico
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 30, 2014

i was very disappointed by the hotel. The rooms are shabby, run down, the towels very poor quality. The breakfast buffet was also disappointing. All fruit was canned and the coffee was served in stryrofoam cups! Not a very welcoming atmosphere.....

Was this review helpful? Yes 2
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We appreciate the time you took to write your review of our hotel. We regret that you haven't had the experience you wanted. In the moment, we are making a few remodels on some rooms and other areas. However, our rooms are quite clean, classic, comfortable for all members of the family. We get a lot of happy customers that... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2014

This hotel its great for a family vacation, the price its just right, and we have a lot of fun. We enjoy the pool area, with the slide, the riverpool. The service its A+++++ everybody give you a smile and the food its excellent

Was this review helpful? Yes 2
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi José V: Thank you very much for your review! We're glad you enjoyed your stay at our Hotel. Your comments encourage us to continue giving you the best. More

Senior Contributor
38 reviews 38 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 29, 2014

We stayed at the Mayaguez Resort for a two days break from Thursday to Saturday the week before Mothers Day. Luckily the heavy traffic is on the weekends, so on Friday we had the pools area pretty much to ourselves, maybe another 10 families. The pool park is big, it has a jacuzzi, waterfalls, 5' deep pool, a 4' lazy... More

Was this review helpful? Yes
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hello! We greatly appreciate your sincere words. We're glad you enjoyed the pools and food. We will consider your comments as our desire is that our customers have a good experience. We hope you can stay with us again. More

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Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Location: Caribbean > Puerto Rico > Mayaguez
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
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Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino

501 photos of this hotel

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Amenities (42)
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Children's Pool (1)
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Double Non Smoking Balcony (67)
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King Deluxe (94)
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