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Mayaguez Resort & Casino

3.5 of 5 Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
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Mayaguez Resort & Casino
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Mayaguez Resort & Casino
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166 reviews from our community

Traveler rating
    45
    33
    32
    26
    30
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78
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toa Baja, Puerto Rico
2 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

I stood at the hotel for a weekend with my family, the rooms are too small and nothing fancy for the price, therefore it is compensate with the waterpark facilities. The breakfast was really god but the dinner at the same restaurant was a completely mess, we had to wait about an hour for the food, when received was incomplete... More

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Puerto Rico, Caribbean
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Came here for my birthday week. Had a totally different expectation, when I checked in they had issues with their CC machine. They charged my card twice and they said they would take care of it. Same night I went to the Casino and they indicated they couldn't open the roulette because they didn't have enough staff. Then I asked... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for a weekend there, it was a little tricky looking for a parking but after that all good. The check-in is very fast, they set you iin less than 10 minutes. They give a lot of offers, its pretty cheap compared to most hotels here in Puerto Rico. The rooms are big with huge bathrooms (with bathtub), the... More

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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 22, 2014

The hotel a water park. The park is great for children and adults. The park area is very nice. The hotel also has 2 pools. The hotel has a casino and the weekend has music.The children love this hotel.

Was this review helpful? Yes 1
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Wilson, We are very pleased that you enjoyed your stay in our Hotel. Its good to know that you and your family have enjoyed our pools. They are a great attraction for those who visit us especially for children. Thank you very much for writing. We hope to welcome you again. More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 7, 2014

stayed one night the room was small the bathroom was tiny and a little outdated. The best part was the water park area its free for the guest but i find it too expensive for what it is overall it was ok.

Was this review helpful? Yes 1
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Raymond C. We appreciate you taking the time to write. We are currently working on improvements to our rooms, to make your stay experience even better. We hope to have you back with us. More

2 reviews
3 of 5 stars Reviewed August 5, 2014

I recently stayed at the hotel with my relatives for the weekend. The experienced was not the best. Room are tiny and looks very old. TV was okay, bathrooms looks like in the 1970's. Food was good at the rest. and their personnel were somewhat friendly, overall were OK. The pool is very nice and in good shape, but after... More

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Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We are pleased that you have enjoyed our River Pool that you felt comfortable with our staff. We welcome your comments. We always take into account the good suggestions to serve you better. Greetings! More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed July 24, 2014

Rooms are full of mold, very crampy bathroom, river pool is boring after 10 min, nothing to do after 1 day....... Expensive food And not that grate taste. Needs more security, people nocking doors all night

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San Juan, Puerto Rico
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 17, 2014 via mobile

Horrible. Here for a dental convention and just getting out of the car we were greeted and treated like garbage. This is supposed to be a kid friendly hotel but their most basic needs are cast aside. STAY AWAY. It's easy to see why it's going downhill fast.

Was this review helpful? Yes 3
North Arlington, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 15, 2014

This hotel is beautiful! Our room was very clean and looked fairly new. The pools, water slide, and lazy river were delightful. But after one day you've seen them. The bathrooms provided for those who are using the pool were disgusting; really gross, smelled like urine, certainly wouldnt use them. The casino, which is why we chose this hotel, was... More

Was this review helpful? Yes 2
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this review

We appreciate you sharing your experience with us. We apologize that not everything has been as expected. We will consider your comments in order to provide the service you deserve. We hope to have you as guests in the future. More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 8, 2014

I haven't see anything like this, PLEASE!!!!!! Don't come here this hotel is dirty, looks like abandoned. The wifi is a nightmare , I called the front desk from my own phone because the one in the room doesn't work and the lady there told me ( maybe is slow because too many people are connected at the same time... More

Was this review helpful? Yes 2
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Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Location: Caribbean > Puerto Rico > Mayaguez
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 152
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Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino

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