We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 6 Mayaguez hotels

Mayaguez Resort & Casino

3.5 of 5 Hotel   |   Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Hotel amenities
Save Saved
You added Mayaguez Resort & Casino to your Saves list
Mayaguez Resort & Casino
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Expedia.com Booking.com AMOMA.com
and 6 more sites!
51%
Ranked #4 of 6 hotels in Mayaguez
A recent review
4 of 5 stars Reviewed January 13, 2014
prnola new orleans
Write a Review

130 people have reviewed this hotel

Traveler rating
    36
    29
    23
    20
    22
See reviews for
61
23
5
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Orlando, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 2, 2014

This hotel needs a complete overhaul and renovation. Rooms are completely torn down and the general areas of the hotel totally outdated. It looks like no real investment has been made in this hotel for the last many years. Next time we will stay at the Holiday Inn down the road as friends say is in much better conditions.

Was this review helpful? Yes 2
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Marthav, We appreciate the time you took to write your review of our hotel. It's sadly to read a sad experience of our hotel. We get a lot of happy customers that have enjoyed their stay at the hotel. In the moment, we are making a few remodels on some rooms and other areas. Here in Tripadvisor we have... More

new orleans
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2014 via mobile

The place is a little outdated but their water park is great. We all liked it. Not enough water tubes so go early if you want to rent one, but is not needed. We order food at the pool and in room service and price was cheap( for a hotel), and service quick. Their rest. Castillo was okay. You can... More

Was this review helpful? Yes
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Thanks for taking your time to write your review, we wanted to let you know that we are remodeling most of our rooms and other areas of the hotel. Hope to have you guys back again with us soon. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2014 via mobile

I have traveled quite a bit and been to high and low end Hotels, I was very satisfied with the quality of this hotel, the front desk was very helpfull at the times when I would go out to eat, the pool attendant "Useka"? was very friendly and was very attentive to my daughters needs. The pool will compare to... More

Was this review helpful? Yes 1
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Daniel, We are glad to know that you guys have enjoyed your stay in our hotel. Hope we can have you guys back and enjoy other places close to our hotel to visit. More

Ponce, Puerto Rico
2 reviews
4 of 5 stars Reviewed January 4, 2014

Water park was great. View from fitness center was beautiful! Staff was very nice. Room condition could have been better but apart from that everything was great! Great for families. Kids had lots of fun. Food at the pool bar was very good.

Was this review helpful? Yes
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hi Yarlene: We are glad to read that you and your family had a great time at our hotel. Thanks for taking from your time to give us your feedback. Hope to have you guys with us soon again. More

Bayamon, Puerto Rico
1 review
4 of 5 stars Reviewed January 2, 2014

Ok I know there is a lot of negativity on the reviews. My family and I found the place great. Yes the rooms are a bit dated, but the beds are comfortable. They are currently in the process of updating, the rooms now have flat-screen TV's with digital cable. Wi-fi is a bit spotty, with no security password. The staff... More

Was this review helpful? Yes
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this review

Hola Jeni, We appreciate your time to write your review about our hotel. We are currently in a process on remodeling our rooms and other areas in the hotel. Some rooms are already remodeled and the feedback has been great. Thank you for your recommendation and we hope to have you back with us soon. More

Washington DC, District of Columbia
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 6, 2013

In Summary, this place SUCKS! If you want the details of how bad it is please read below. This was a family trip, which included a 7 month old and a 2 year old. We arrived at the hotel around 9pm. We called ahead of time and told them we were arriving late and that we needed to have a... More

Was this review helpful? Yes 9
Puerto Rico
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 3, 2013

check in was at 3pm... we arrived at 3:15 and found about ten people ahead of us ...we observed only one counter person working who within an hour was joined by two others... by the time we got to the counter area it was 5;30... (two hours & 15 minutes) to find the counter person telling us that the river... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 18, 2013 via mobile

The pros: The hotel is very good situated the rooms are clean. The pool is awesome. The food is good and the prices are ok. The parking is big and very close to the hotel. The staff is very friendly and everything is close the pool,casino, bar etc. Cons: most of the fixtures are old. The Cable TV signal is... More

Was this review helpful? Yes 2
San Juan
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 4, 2013

Comfy beds, well appointed rooms, if you want poolside ask for an odd-numbered room. Low ceilings make for a claustrophobic feeling in the hallways, patterned carpeting looks dated, as does much of the decor on the main floor. Trays and dinnerware left on the hallway in the evening were still beside our door next day at noon, not picked up... More

Was this review helpful? Yes 3
sju
Top Contributor
120 reviews 120 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 2, 2013

The hotel is old but is still good in the area of Mayaguez. They have the best pool in the area the River pool village for the kids is just great it has water falls, another like a fast river they rent for $5.00 a tube togo about it and different pools with their own attraction. Every place I visit... More

Was this review helpful? Yes 2

Been to Mayaguez Resort & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mayaguez Resort & Casino

Also Known As:
Mayaguez Hotel
Mayaguez Hotel Mayaguez
Mayaguez Resort And Casino
Mayaguez Resort Casino
Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Location: Caribbean > Puerto Rico > Mayaguez
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 6 hotels in Mayaguez
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Official Description (provided by the hotel):
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Venere, Priceline, HotelsClick, Asiatravel.com Holdings, getaroom.com and Hotels.com so you can book your Mayaguez Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mayaguez Resort & Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.