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Mayaguez Resort & Casino

3.5 of 5 Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
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Mayaguez Resort & Casino
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Mayaguez Resort & Casino
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186 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mayaguez, Puerto Rico
1 review
1 of 5 stars Reviewed 3 days ago NEW

This place is terrible! Room is dirty, electrical outlets don't work, confusing information from lobby, just avoid!! Pool is NOT like pictures...old ratty towels, tiny bathroom, terrible...they want to charge for everything nickel and dimming you to death!

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High River, Canada
Top Contributor
150 reviews 150 reviews
19 hotel reviews
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

This use to be a Hilton Hotel & my cousin booked 3 rooms because she had stayed there in the past. We arrive in the evening. Reception looked bored & hotel empty. We went to our rooms to discover that they looked okay. I went to use the wash basin & the faucet fell off. Tried phoning front desk, that... More 

Was this review helpful? Yes 1
Puerto Rico
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our room was clean and comfortable but very outdated. The overall property is in need of a renovation. The river pool is great, but it's the only amenity that the hotel has. WIFI was spotty and slow. Breakfast was OK but overpriced. The food at the river pool was good.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 21, 2015 via mobile

Good service, attentive and friendly staff. The hotel was clean but dated. The river pool is great and is the best feature. Hotel and rooms need FULL RENOVATION. Rooms were dated and small. Some rooms have no view at all, no balconies. Not much to do after pool closure. Could not use in room wi-fi.

Was this review helpful? Yes 1
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 6, 2015

Stayed for 3 day's the pool is amazing but the hotel is outdated and dirty and very boring after a day in the pool there's nothing else to do except for the casino if you like it and hotel is very small by the way the charge for the parking and the pool 21.40 pp!

Was this review helpful? Yes 2
Adjuntas, Puerto Rico
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 16, 2014

The room was well cleaned and very nice. The bed was comfortable, the bathroom well cleaned and in good condition. The hotel is not that great, not much to see or do. Just the casino and a video arcade for kids but not all machines worked. Well the most interesting part of the hotel was the pool / water park.... More 

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Camuy, Puerto Rico
17 reviews 17 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 28, 2014

First of all, I hate to leave negative reviews, but this Hotel shocked me so bad that I had to leave a review so that other travelers may be aware. The check-in process was very fast taking into consideration that it was a long weekend (Thanksgiving weekend). However, the first impression of the room was totally disappointed. We stayed in... More 

Was this review helpful? Yes 1
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed November 28, 2014

The hotel food is sub par. The Thanksgiving buffet had NO TURKEY!! They served some kind of mystery meat chopped up in a nasty looking sauce, in a heated dish and this was the "Turkey" for Thanksgiving. The rest of the food was gross, the rice was cold and lumpy, the desserts consisted of two things, a flan of calabaza... More 

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3 reviews 3 reviews
5 of 5 stars Reviewed November 12, 2014

My family and I love to stay at different hotels in Puerto Rico and around world. My family and I enjoyed stayed at Mayaguez Resort & Casino and was a great decision. We recommend it. It is a hotel that is close to everything , very clean , service is excellent and the food too . Prices are reasonable .... More 

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12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 6, 2014

I am with an organization that meets here monthly. The ONLY reason we come here is because it is a central location and they can accommodate 15 people for a breakfast meeting. The food is overpriced and awful. In the past three years I have been served cold breakfasts, wilted salads and old deli meats. The restaurant staff is surly... More 

Was this review helpful? Yes 1
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Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Location: Caribbean > Puerto Rico > Mayaguez
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 152
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TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Odigeo, TripOnline SA, getaroom.com, Despegar.com and Tingo so you can book your Mayaguez Resort & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino

519 photos of this hotel

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All traveler photos (72)
Hotel & grounds (6)
Pool/beach area (18)
View from room (2)
Dining (3)
Family/play areas (2)
Room/suite (12)
Bathroom (4)
Other (25)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (42)
Children's Pool (1)
Double Non Smoking Balcony (67)
King Deluxe (94)
King Ocean View (68)
Pool (62)
Restaurants and Bars (51)
The Hotel (41)

Management photos: Courtesy of the property manager

All management photos (21)
Pool/beach area (3)
Room/suite (3)
Dining (4)
Hotel & grounds (3)
Business center/function rooms (1)
Other (7)
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