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All 6 Mayaguez hotels

Holiday Inn Mayaquez & Tropical Casino

3.0 of 5 Hotel   |   2701 Hwy 2, Mayaguez 00680, Puerto Rico
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Ranked #2 of 6 Hotels in Mayaguez
A recent review
4 of 5 stars reviewed 3 days ago
Jarb46 San Juan, Puerto Rico
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132 reviews from our community

Traveler rating
    35
    42
    37
    8
    10
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35
33
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28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Juan, Puerto Rico
Top Contributor
98 reviews 98 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Every single person of the staff was very friendly and courteous. The location is good and there is special parking provided for guests as there is a popular casino on site that fills the parking at night. The restaurant is good. It is an all around good place but the quality of the employees stands out.

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Ceiba, Puerto Rico
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and mi wife stayed in this hotel for 2 nights. In my opinion everything was what were looking for. Good food, bar, rooms, pool, personnel, etc. At the time we stayed they were remodeling in which they apologized for excessive noise in which personally I didn't hear anything. I love to stay in hotels to relax and look around... More 

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Austin, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I took my elderly parents (92 & 86) to the Holiday Inn since we were visiting my aunt in the area and my parents LOVE casinos. The staff was uber kind to us, especially when my Dad lost his cane and got a little ornery :). I ate at their restaurant and their seafood "mofongo" was awesome! The rooms were... More 

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San Juan, Puerto RIco
Top Contributor
61 reviews 61 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 14, 2014

I came back to this Hotel after reviewing it a while back! Guess what was new? More lightning in the parking!! I guess I was not the only one who complained! That was not all, courteous and friendly people in the front desk!!! Much better that the last time. What does it need to improve? Separate parking for hotel guest... More 

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goodyear, az
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed October 3, 2014

Not great but not much in the area to choose from! We needed to stay in the area due to family being nearby. There aren't many hotels to choose from. The front desk clerks were extremely friendly and helpful. The room was so-so. Small pool area with chickens/roosters walking around. The water pressure would go in and out and you... More 

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IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear nicoleGoodyear_Az, Thank you for taking the time to write us a review regarding your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain... More 

Fort Lauderdale, Florida, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 16, 2014

The carpet has been here pre Bay of Pigs and they "lost" a shipment of tools I had sent here although UPS delivered them here and provided proof of delivery. Shockingly, someone signed with a fake name. Oh and let's not forget they TURN THE WATER off for a couple hours when they want. When I called the GM, his... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Diane D, Thank you for your review regarding your recent stay at Holiday Inn Mayaquez & Tropical Casino. It is regrettable you were not satisfied with the service you received. Unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations via email at IHGCare@ihg.com including... More 

Puerto Rico
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 11, 2014

Lets face it, its not a 5 star hotel; if I wanted a pricey hotel I'd look elsewhere. The rooms are clean, and the staff is super friendly. I knew that being a full service hotel, my breakfast wouldn't be included, but the area has many places to eat and it has its own restaurant (although I feel its a... More 

Was this review helpful? Yes 1
Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 3, 2014

1. So I stayed at the Holiday Inn Express in San Juan for less money and breakfast was included. This is a big deal since its so convenient to eat at the hotel. 2. For the price you would expect Breakfast to be included. 3. We checked in with 5 bags and there wasn't a "Bell Boy" to help With... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Zz281, Thank you for taking the time to express your thoughts and concerns. I am sorry we were not able to exceed or at least be at par with your expectation. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Your feedback is very important to us as... More 

Senior Contributor
33 reviews 33 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 1, 2014

Its alright. A bit expensive for what you're getting back. The room smelled funny (not bad) just funny. The pillows where small and uncomfortable but the bed was comfortable so that compensates. It has a casino on the first floor ( full of retirees). All in all I would stay here again.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Miguel V, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you liked our rooms and comfortable beds. I am sorry that the pillows did not live up to your par. The feedback we receive from you enables... More 

Contributor
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 19, 2014

Clean, no frills holiday inn. Good location if you are spending time on the west coast of Puerto Rico. Great casino with the cheapest poker I've seen on the island (3$ tables are lowest). Overpriced drinks at the frosty beverage place off of the casino. Has a pool and gym, I didn't visit either of them.

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Additional Information about Holiday Inn Mayaquez & Tropical Casino

Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Mayaguez
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaguez
Mayaguez Holiday Inn

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