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All 6 Mayaguez hotels

Holiday Inn Mayaquez & Tropical Casino

3.0 of 5 Hotel   |   2701 Hwy 2, Mayaguez 00680, Puerto Rico
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Ranked #2 of 6 Hotels in Mayaguez
A recent review
4 of 5 stars reviewed 2 weeks ago
Gypsy_pr_gal Puerto Rico
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125 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Lauderdale, Florida, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The carpet has been here pre Bay of Pigs and they "lost" a shipment of tools I had sent here although UPS delivered them here and provided proof of delivery. Shockingly, someone signed with a fake name. Oh and let's not forget they TURN THE WATER off for a couple hours when they want. When I called the GM, his... More

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Puerto Rico
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lets face it, its not a 5 star hotel; if I wanted a pricey hotel I'd look elsewhere. The rooms are clean, and the staff is super friendly. I knew that being a full service hotel, my breakfast wouldn't be included, but the area has many places to eat and it has its own restaurant (although I feel its a... More

Was this review helpful? Yes 1
Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

1. So I stayed at the Holiday Inn Express in San Juan for less money and breakfast was included. This is a big deal since its so convenient to eat at the hotel. 2. For the price you would expect Breakfast to be included. 3. We checked in with 5 bags and there wasn't a "Bell Boy" to help With... More

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IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Zz281, Thank you for taking the time to express your thoughts and concerns. I am sorry we were not able to exceed or at least be at par with your expectation. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Your feedback is very important to us as... More

Senior Contributor
33 reviews 33 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Its alright. A bit expensive for what you're getting back. The room smelled funny (not bad) just funny. The pillows where small and uncomfortable but the bed was comfortable so that compensates. It has a casino on the first floor ( full of retirees). All in all I would stay here again.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Miguel V, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you liked our rooms and comfortable beds. I am sorry that the pillows did not live up to your par. The feedback we receive from you enables... More

Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 19, 2014

Clean, no frills holiday inn. Good location if you are spending time on the west coast of Puerto Rico. Great casino with the cheapest poker I've seen on the island (3$ tables are lowest). Overpriced drinks at the frosty beverage place off of the casino. Has a pool and gym, I didn't visit either of them.

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San Juan, Puerto Rico
Senior Contributor
30 reviews 30 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 17, 2014

Very well worth the money for the value. Not a fancy hotel, but just perfect for what it is. Very clean and tidy. The service was excellent all around, with the staff being very courteous and willing to please.

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Senior Contributor
34 reviews 34 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 14, 2014

The hotel rooms are clean. The hotel has a pool ... But no food or drink service in that area. The hotel is in need of a room make over. For less than $130.00 a night it's fine for a one night stay but not longer. And they offer free WiFi ... Huge plus in my book.

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IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Dec2501, Thank you for taking the time to express your thoughts and concerns. I am sorry we were not able to exceed or at least be at par with your expectation. For the issues you have encountered at the hotel, we regret the lack of confidence this has caused you. Your comments have generated a permanent documentation of your... More

Maricopa, Arizona, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 9, 2014

Check in was very prompt! Room was standard for holiday inn with a partial view of the ocean. Restaurant was good. Overall, nice stay. The casino gets hopping at night, but that didn't translate into a lot of noise in the rooms at all.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 7, 2014

The rooms were very clean and comfortable.The service was great,very attentive.The restaurant's food was very good,very affordable prices,and so nice with any special request.The room service also was great,always on time,waiting time no longer than 30 minutes,and again,prices very affordable and big servings.Very pleased with the overall experience.For me,it's the best hotel in the west coast of Puerto Rico,and the... More

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Raleigh, NC
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 30, 2014

Hotel was full of bus loads of teen aged baseball players from all over the Caribbean. We requested a room on the 5th floor facing the ocean months in advance, even though I have been a Platinum member for over 15 years, I received a room on third floor facing the parking lot, oh on the same floor as several... More

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IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear toddthomasbrozell, Thank you for taking the time to write us a review regarding your recent stay. Please accept our apologies for for any disturbance you have experienced during your stay. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. While we understand... More

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Additional Information about Holiday Inn Mayaquez & Tropical Casino

Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Mayaguez
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaguez
Mayaguez Holiday Inn

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