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Holiday Inn Mayaquez & Tropical Casino

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2701 Hwy 2, Mayaguez 00680, Puerto Rico
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1 room 1 guest
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Holiday Inn Mayaquez & Tropical Casino
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166 Reviews from our TripAdvisor Community

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Traveler rating
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    59
    43
    11
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seaville
Level Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 6 nights and we were quite comfortable each and every night and day. The staff was excellent, the room just as you would expect at a Holiday Inn-comfortable and clean. This Holiday Inn has a restaurant and night club and also a casino. The club we visited our first night and found it to be pretty cool... More 

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Charlotte, North Carolina
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Family of eight ( 4 adults and 4 kids ). Stayed for just one night as we drove around the Western end of the island. Check in was easy. Room was clean and spacious. It was a Friday and night and night club and casino were very busy, but it didn't affect our stay. Would definitely stay here again. Can't... More 

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Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed July 24, 2015 via mobile

Hotel has a small casino but nice good atmosphere fat tuesdays is great good music and good food and open till late !!! Pool is ok and rooms were ok but there was a very strong scent of some sort of cleanser since you got to your floor it was to the point that i had to cover my nose... More 

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IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Viviana T, Thank you for taking the time to review our property. I am pleased to note that you liked the facilities, food quality and rooms at the hotel. We are committed to providing our guests with the highest quality of services and facilities. It is regrettable that you were let down by the overwhelming scent in your room... More 

Travelers are raving about these Mayaguez hotels

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 23, 2015

My co-workers and I stayed at this particular hotel while we were working in the Mayaquez area. We arrived Tuesday evening just in time to join the Manager's Reception which included an open bar along with some great appetizers. A few of my co-workers and I skipped going out to dinner because we were full after enjoying all of the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear camrenettra, Thank you for taking the time to post a review of our hotel. I’m very disappointed to hear about your experience on your recent stay. Please accept our apologies for the issues you experienced particularly with the internet connection. The feedback we receive from our valued guests, like you, enables us to target problem areas. If there is... More 

Puerto Rico
Level Contributor
11 reviews
3 hotel reviews
4 of 5 stars Reviewed July 17, 2015

I was amazed this hotel was better than an expensive hotel I just stayed in. The rooms were super comfy and clean, the staff was great. I really liked it, the casino is tiny but for those who enjoy gaming it would be a nice place.

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Gillett
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 16, 2015

I stopped by just to try out the casino...was disappointed that the table games did not open till noon (so I did not stay to play as it was 10:30). Clean place with adequate staff...nothing fancy. There are about 6 table games and a fair selection of slot machines. Watch for the entrance to the property as it seemed hard... More 

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IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Mommacassy, Thank you for sharing your recent experience at our hotel. We appreciate the nice comments you wrote about our cleanliness and that you found our facilities to your preference. However, we’re sorry we fell below your expectations regarding the Casino hours of operation. Rest assured, we shared your feedback with the teams concerned for review, as we endeavor... More 

New Port Richey, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2015 via mobile

Loved the stay very nice people they had casino, restaurant , club I will recommend this hotel to everybody close to the beach in cabo rojo near the town mayaguez I was there for 7 days loved it want to go back

Was this review helpful? Yes 1
Logan, Utah
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

Three nights here were not enough!!! The staff is very friendly and helpful, especially a parking lot security guard named Fonzie. When I asked for help finding a restaurant and later a beach, he enthusiastically gave excellent directions and recommendations. Later he recognized me in the parking lot and asked how the meal and the trip to the beach had... More 

Was this review helpful? Yes 1
San Juan, Puerto Rico
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 21, 2015

Nice hotel located near University of Puerto Rico - Mayaguez has a casino, pool and a small restaurant where you can get a light dinner. Service was good, although I had a broken knee no one from staff offer to help me. Security is ok and room was clean. A typical Holiday property.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Isoto620, Thank you so much for your review of our hotel. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the facilities and room cleanliness. I am very disappointed to hear that you did not receive any offer of assistance from the staff. We are hospitality... More 

San Juan, Puerto Rico
Level Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 20, 2015

I stayed at the Holiday Inn Mayagüez hotel for one night this week during a business trip. I had stayed here before and knew it was a simple but reliable place to stay. The employees' attention excellent, very good, comfortable clean room, and very good price. Their breakfast buffet could be better but, for the price paid, it was OK.

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