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Holiday Inn Mayaquez & Tropical Casino

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2701 Hwy 2, Mayaguez 00680, Puerto Rico
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Holiday Inn Mayaquez & Tropical Casino
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Holiday Inn Mayaquez & Tropical Casino
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148 reviews from our community

Traveler rating
    38
    51
    39
    9
    11
See reviews for
43
39
5
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albuquerque, New Mexico
Top Contributor
134 reviews 134 reviews
57 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am giving this hotel an average rating, although I am sure most people would rate it higher. It is a Holiday Inn and it is a fine hotel, but it is just like every other Holiday Inn I have ever stayed at. I like Holiday Inns. They are clean, comfortable, and predictable. This one has a casino, if you... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear grizz9, First of all, thank you very much for your recent stay at our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More 

Richmond, Virginia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 14, 2015 via mobile

I've been traveling to mayaguez and staying at this hotel for the past 3 yrs. In the past my biggest issue was that the hotel was dated but in the past few months it has undergone renovations, the new rooms are modern and more inviting, the restaurant is top notch, "Fat Tuesday's" being inside the hotel is super convenient and... More 

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Rio Grande, Puerto Rico
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 30, 2015

I stayed for a week and my experience was good. The hotel was clean, good atmosphere and the service was great! The buffet breakfast was hot and had variety everyday. The only thing I didn't like was the pool area. The pool was very dirty and there were animals all around like roosters and cats.

Was this review helpful? Yes 1
Arecibo, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 16, 2015

Our family of three stayed at this hotel for one night due to my daughter's school activity. The front desk service was corteous and excellent. The pool area was well kept. My only recommendation is to have realy pool towels. The rooms were clean and the air conditioning work perfectly. There are no nice views, but it is very well... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed March 16, 2015

Nice hotel. Very Friendly Staff. It took us about 20 minutes to check in. Very Busy at front desk. It is a older hotel but very comfortable. We were in a smoking room; and it did not smell like smoke at all. The only thing that I disliked was the carpet in room must have been just cleaned because the... More 

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Yonkers, New York
1 review
4 of 5 stars Reviewed March 15, 2015

Our stay this March was short however we returned because our last stay was so pleasant. I will agree this time around our room was very dated and the stains on the rugs were a bit unsettling. The service as always was pleasant we had trouble with our door locking and they came up immediately to correct the problem. I... More 

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Springfield, Missouri
Contributor
20 reviews 20 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 21, 2015 via mobile

Lack of water pressure, executive level lounge is closed and no breakfast offered despite the website saying executive level includes breakfast, refridgerators and breakfast. In fact, they have all sorts of construction trash and extra refrigerators stacked in the former lounge with brown paper on the windows. It looks nice for the executive floor which costs 10.00 more a night... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear missourigirl65807, Thank you for taking the time to review our property. I appreciate your positive feedback about the clean rooms and pleasant housekeeping staff. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. The hotel is currently under renovations that... More 

Travelers are raving about these Mayaguez hotels

Houston, Texas
Top Contributor
104 reviews 104 reviews
35 hotel reviews
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed January 23, 2015

Stayed two nights, the staff is friendly, the location is good and we felt safe. The hotel is being remodeled and it shows because the bathroom improved since we visited last May. They still need to do some work, the beds are not very comfortable and the pillows are hard as rocks, the furniture needs an update, but it is... More 

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IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear laislapr, Thank you for your feedback and for choosing our hotel again. I am very pleased that you liked our location. I also appreciate and wish to thank you for the kind comments on the staff. On the other hand, let me take this opportunity to apologize for falling short of your expectations regarding the situation of the hotel.... More 

Glastonbury, Connecticut
Contributor
20 reviews 20 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 21, 2015

We stayed just one night - a Saturday - and expected that we would be bothered by late-night noise from the casino - but No. We were on the 6th floor and heard no noise. Room was clean and not musty-smelling as often happens in the tropics. Our rate included a buffet breakfast which we found to be very good... More 

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Little Silver, New Jersey
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 7, 2015

The Holiday-Inn Mayaguez & Tropical Casino is in a convenient location to the Aguadilla airport and also to Mayaguez. First off, the entire staff are friendly and professional. We flew into the Aguadilla airport and drove to the Holiday-Inn which will provide early check-in if rooms are available. (we checked in at 4:00am). There is plenty of parking for guest,... More 

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