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Le Consulat, Ascend Collection Hotel

3.0 of 5
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1149 Magdalena Ave Condado, San Juan 00907, Puerto Rico
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1 room 1 guest
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Le Consulat, Ascend Collection Hotel
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229 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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  • Italian first
  • Portuguese first
  • Spanish first
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  • All months
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    (81)
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    (44)
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Charleston, South Carolina
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This was the worst hotel I ever stayed in! I stayed here about 2 years ago and it was not the perfect property but was far better than what I experienced this stay! The hotel has NO PARKING whatsoever! Check in time should be changed to 6pm AND they should include "BYOT" Bring Your Own Towels on their website and... More 

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Toa Alta
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

No parking, breakfast was included which was nice, employees nice. Negatives: Toilet tank would not stop taking water. Then it wouldnt flush. The shower went from scolding hot to freezing cold with stream of water wetting everything around me except me. The ac apparently was on some timer we could not shut off. Everytime it turned on it woke me... More 

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Mayaguez, Puerto Rico
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 31, 2015

Great location but problems with the parking spot since its very small and located on the other side of the block. Near Walgreens Pharmacy and various food and drinks option. Really near the Condado Beach (5min walk.) Rooms are small. Staff is not trained but will help.

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 8, 2015

This is a Great hotel for those of you who are not loyal to chain hotels, are okay with minimal amenities or are traveling on a budget but still want a decent room in a great location with staff that will cater to your needs. Customer Service: EXCELLENT. From Check-In To Check-Out... I was given exceptional service... The 5-Star hotels... More 

Was this review helpful? Yes 4
Consulat H, General Manager at Le Consulat, Ascend Collection Hotel, responded to this review

Dear Gregory We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

New Mexico
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 5, 2015

Located about a five minute walk from the beach and "main drag" of the Condado area of San Juan. Le Consulat is clean, modern, and everything that you need. the rooms were spotlessly cleaned, spacious, and the beds were comfortable. The hallways are not air conditioned, but

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Consulat H, General Manager at Le Consulat, Ascend Collection Hotel, responded to this review

Dear Erica We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Missouri
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 4, 2015

I have waffled back and forth on how many stars to give this hotel. We stayed 1 night pre- cruise and 1 night post cruise. In the descriptions it is described as a boutique hotel. I think it missed the mark on being a boutique hotel. The first night we arrived around 10:30 pm. The clerk at the desk was... More 

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Kansas City
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 28, 2015

My sister and I just left Le Consolat. It was filthy. First, there were no towels and we had to beg for towels. We were supposed to share one washcloth between the two us. Seriously? We decide we can deal with begging for towels. But at night when we pulled back the sheets, remnants from the previous guests were in... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 21, 2015

I picked this place for an improvised get-away with my husband. I chose it because of the location and the price. It was a surprise to get there and be told about the breakfast that was included (not the usual carb loaded continental I expected). I started looking around for clues about what to expect in my room. There was... More 

Was this review helpful? Yes 1
Consulat H, General Manager at Le Consulat, Ascend Collection Hotel, responded to this review

Dear LeCamille, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Oceanside, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 11, 2015

DON'T STAY HERE! I booked this hotel for one night based on the Trip Advisor reviews. Usually I always get a good hotel that way but this one was so so so horrible. Everything was dirty in the room, the towels weren't even washed. There was a window without any blinds that looked in from the street to the shower!... More 

Was this review helpful? Yes 2
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 14, 2015

This is my second stay at this hotel. They are doing really well and actually added a couple of new features since my last stay in November. They now have a lounge on the top floor with free breakfast every morning of your stay. The options for that breakfast were fantastic and the open roof offered a couple of good... More 

Was this review helpful? Yes 5
Consulat H, General Manager at Le Consulat, Ascend Collection Hotel, responded to this review

Dear thatadventureguy We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

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