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All 44 San Juan hotels

La Concha Resort: A Renaissance Hotel

4.0 of 5 Resort   |   1077 Ashford Avenue, San Juan 00907, Puerto Rico
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La Concha Resort: A Renaissance Hotel
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84%
Ranked #5 of 44 hotels in San Juan
Certificate of Excellence 2013
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3,538 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Very bad start with La Concha hotel!:( waiting for the room literally 3 hours! And every time I enquire with the reception they say that they are working on the room. Must be very dirty since it takes 3 hours. All this happening while I see other guests proceeding to their room. The entire day is wasted thanks to la... More

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1 review
5 of 5 stars Reviewed yesterday NEW

My boyfriend is from PR and his family still resides there. Fortunately for me, we attempt to leave Los Angeles at least 1x per year to visit the beautiful island. We have always stayed in different hotels during each visit (I.e., San Juan Resort and Casino, Caribe Hilton); however, our search is now complete and we will 110% be staying... More

Was this review helpful? Yes 1
New York, New York, United States
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I have to say honestly they need to employ better people at this location. Unless you get tips, the staff is pretty much clueless. - Early check in request - Means absolutely nothing to them - Access to business lounge because I did not have my key on me at the time - The staff of 4-5 people that were... More

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New York City, New York
1 review
2 of 5 stars Reviewed 2 days ago NEW

On our last night, we had hundreds of termites in room/luggage. We were encouraged to stay in our room and have housekeeping vacuum them. Housekeeper came and was horrified - she insisted we leave (overruling the manager). As we woke our kids to move to a room where 3 people would need to share a single bed, we were told... More

Was this review helpful? Yes 3
Naples, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

After a stressful day of traveling, our family of 5 finally arrived at LaConcha late Saturday night. We had planned a one night pre and a one night post cruise stay which, in hindsight, wished we would have stayed a week. Once the door to the car opened, Felix was there to give us all high fives, welcoming us to... More

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Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

My husband stayed here March 8-15, 2014. The view was great. When we arrived at 8:30pm the lobby was so noisy...which went on until 3 am. The room was nice..large shower. The room is decorated artsy deco. Throughout our stay there was always a long line to speak to the concierge or front desk personnel. They were helpful but sometimes... More

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Uniondale, New York
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

LA CONCHA is beautiful, very modern and the staff is terrific. In "Voga" for breakfast, Erika, Maria and Josean were so professional and made us feel welcome every morning. Erika actually brought me Tamarind from her home...the sweetest person! In "Voga" for dinner, Christina is the person to ask for! Oceanview is the room to take...cityview gives you an unpleasant... More

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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was my first time at La Concha and as Marriott Platinum member I truly enjoyed the services. The atmosphere around the pool, the staff throughout the hotel, the lounge area, and the housekeeping staff. One person that really stood out was Sacha, the cocktail waitress. She was extremely helpful with giving local recommendations. Her service and her attentiveness was... More

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Dallas, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Well, this is a difficult hotel to rate because it started off really rough. Our sheets were dirty when we checked in. I had to talk to 3 different people to finally get someone to change our sheets and it took me an hour to accomplish this. I was already upset, and now imagine my surprise when the cleaning woman... More

Was this review helpful? Yes 3
Luis R, General Manager at La Concha Resort: A Renaissance Hotel, responded to this review

Dear Guest, Thank you for your feedback. I can assure to you that this is an isolated incidence and is not the norm at our hotel. We pride ourselves in the service given with much hospitality that we see in so many reviews in Trip Advisor and it is regrettable that one of our team members tainted this experience. Please... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I couldn't believe how a decent hotel can change a whole vacation vibe. We booked at a Hilton hotel that was ranked #3 with access to La Concha. After a day staying there and visiting La Concha we switched over immediately! Everything has a modern high class feel. I called the reservation hotline and they booked me a cheaper rate... More

Was this review helpful? Yes 2

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Hotel Summarization (Beta)

What travelers say

  • Very nice(139)
  • Infinity pool(61)
  • Suite tower(59)
  • View rooms(26)
  • Hot tub(25)
  • Would highly recommend(12)
  • Resort fee(11)
  • First nights(10)
  • Other review(10)
  • CUSTOMER SERVICE(9)

Additional Information about La Concha Resort: A Renaissance Hotel

Address: 1077 Ashford Avenue, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in San Juan
#1 On the Beach Hotel in San Juan
#3 Luxury Hotel in San Juan
#3 Business Hotel in San Juan
#4 Romantic Hotel in San Juan
#4 Family Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — La Concha Resort: A Renaissance Hotel 4*
Official Description (provided by the hotel):
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance

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