We were scheduled to arrive around noon on cxmas day but because of bad weather in the north east coast we end up arriving at midnight. We called to let them know and soon as we got in the staff was perfect, friendly, professional, and understanding. Because it was cxmas night everything in the city was closed early, even the... more

We searched for a small quaint hotel near the water. The Cervantes certainly fitted the description. Sometimes searching and choosing a hotel is a shot in the dark but this experience was absolute bliss. Hotel was small just as we liked. The restaurant had a small menu, but GREAT FOOD and a continental breakfast was served daily. My husband, who... more

My wife and I stayed at Cervantes for four days and had an excellent experience. The decor in this small boutique hotel is unique. It is the work of an outstanding Puerto Rican designer, and although I don't generally like contemporary style, this motif is done so well that anyone would be impressed. We stayed in a junior suite, which... more

We live in the Caribbean and visit Puerto Rico roughly once a year. We were excited to stay at this hotel as it looked gorgeous and was centrally located in Old San Juan. What a disappointment! It has been stylishly renovated but that is about the only good thing I can think to say about it. The staff were unwelcoming,... more

Reminded me of a classic small European hotel: restaurant in the lobby, attentive and unobtrusive service in restaurant and hotel. Knew us when we walked in. Room the most elegant I have seen in North America. I was very tired and never awakened to noise which some may have heard. more

Bad managment , the service was ok but there are some things they need to improve. To much noise at nigth, can't sleep at all, and if you travel with kids not recomended, they don't have place for kids, nothing to do, the hotel is too expensive and do not offer anything. You Know... Luxury it's not everything. more

After the initial shock of how expensive and basic most accommodation is in old San Juan, we decided to give this new property a try. We were pleasantly surprised. The location is perfect if you want to see old San Juan and go out at night. The standard rooms were small but stylish and very well appointed. The bathroom was... more

upon check in at 1100 hrs on aug 25th 2007, front desk failed to inform us of an existing airconditioning problem throughout the twelve room hotel. after checking into the hotel and dropping our bags in our rooms we proceded to tour the beautiful city of "old san juan". we did not return to our rooms until 2130 hrs. even... more

My boyfriend and I decided to try Chateau Cervantes during our recent trip to San Juan. It was our five year anniversary, and we wanted to stay somewhere luxurious. Our first problem with the hotel was when we booked by phoning them directly. Although my boyfriend repeated the dates numerous times, when we recieved the online confirmation it was for... more