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All 44 San Juan hotels

Cervantes

Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
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Cervantes
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72%
Ranked #9 of 44 hotels in San Juan
A recent review
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195 people have reviewed this hotel

Traveler rating
    79
    62
    22
    13
    19
See reviews for
35
112
7
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We needed an hotel for one night before joining a cruise ship and we couldn't have done better. Right on the edge of the old city and the shops, restaurants and harbour are all within a few steps. We had a couple of awful hotels on our journey from the UK and walking into this haven of quiet and cleanliness... More

Was this review helpful? Yes 5
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Jan S, We appreciate that you took the time to review us. We are thrilled that we were able to offer you the best service and location in San Juan. Next time, make sure to let us know you would like a balcony room and we will make sure to have one for you. Hope you had a great time... More

London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

A great place to stay, just around the corner from all the restaurants and shops, cafes, etc. Pretty much everything you want regardless of your vacationing style. The hotel is beautiful outside and nicely appointed inside. Staff and management were particularly fantastic and helped out at every turn. I'd stay here again in a flash.

Was this review helpful? Yes 7
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Phalangid, Thank you for the great review. So happy that our staff and location were beyond your expectations. We're looking forward to your next stay with us! More

Green Bay, Wisconsin
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second visit to San Juan. The first time we stayed in the HIlton on Condado Beach. We choose Chateau Cervantes for our pre-cruise stay this time because we wanted to be in Old San Juan and I wanted to experience a small, quaint boutique hotel. Our room was in the back of the hotel on one of... More

Was this review helpful? Yes 8
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Elizabeth H, Thank you for the thorough review about your recent stay. We appreciate you naming the pros and cons about our hotel and city. Old San Juan is known for the vibrant nightlife during the weekends and our proximity to so many restaurants and bars is a highlight to many of our guests. We deeply apologize for the noise... More

Trujillo Alto, Puerto Rico
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The interior designer has done a very nice job here, from the lobby to the rooms! Everything white and clean! The staff was extremely courteous. The continental breakfast and the real expresso coffee was delicious! The place is extremely well located, close to everything in Old San Juan! I am sorry we only spent a night. The environment inside is... More

Was this review helpful? Yes 11
CervantesprGM, Front Office Manager at Cervantes, responded to this review

FunFamily19962014, We appreciate that you took the time to review your recent stay at our hotel. So glad you enjoyed everything about it. Looking forward to your next stay with us! More

key west
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visited Old San Juan for the first time and had an amazing stay at the Cervantes. The hotel is super clean, and the rooms are very nice with high ceilings and cool furnishings. We were particularly impressed with the entire staff. They were all very friendly and helpful, but I must give special thanks to Michelle and Jennifer who made... More

Was this review helpful? Yes 13
CervantesprGM, Front Office Manager at Cervantes, responded to this review

TommyIsNow, We deeply appreciate guests who treat our staff as family. We're pretty sure we enjoyed your stay as much as you did. Definitely looking forward to your next visit to our beautiful island! More

Katy, Texas
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked the room off the Southwest.com website and also reading reviews. This was the first time I had selected a hotel that was not a well know chain. We were so happy with the hotel that I will book it everytime we travel to San Juan. The staff was really wonderful and very helpful as this was our first... More

Was this review helpful? Yes 13
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Nancy M, We thank you for taking the time to write a review. We' re so happy you enjoyed your stay and that our location and staff enhanced everything about it. We look forward to your next stay with us! More

South Hero, Vermont
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

At the last minute our flight was cancelled and we booked a room at Cervantes. The hotel was in a great location. The room was fine. The staff were incredibly helpful. All the staff went out of their way to make our stay enjoyable, recommending things to do, places to eat and helping us have a bottle of wine in... More

Review collected in partnership with this hotel

Was this review helpful? Yes 15
CervantesprGM, Front Office Manager at Cervantes, responded to this review

BrowningKJ, We appreciate this great review about your quick stay at our hotel. We're glad you enjoyed your stay and our staff went out of their way to make it an unforgettable one. More

Dunedin, Florida
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 9, 2014

Very close to cruise ship. Still having electrical/air conditioning problems. Had no a/c all night. They never offered us any recompense at all! Had workman in our rooms till 11pm. May try Casablanca Hotel next time . Another boutique hotel just around the corner (and slightly cheaper).

Was this review helpful? Yes 5
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Michael1947Breeze, We appreciate you taking the time to review your stay. We apologize for the AC issue we faced on the second night of your stay. I can assure you it has been resolved. Thank you for pointing out our location , which is one of our best features. More

Contributor
14 reviews 14 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 7, 2014

Very nice hotel in a great part of Old San Juan. Very friendly and outgoing staff. Room was nice with a comfy bed. Lots if restaurants and nite life in the area. Nice breakfast in the morning with assorted pastries, breads, coffee and juice. Very reasonably priced, and only 3 blocks from one of the cruise ship pier's if you... More

Was this review helpful? Yes 18
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Foody4life, Thank you for taking the time to write this great review about your stay. We hope you consider staying at Chateau Cervantes next time your in town! More

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 27, 2014

It's rare to find a hotel that doesn't have a mini-fridge in the room, but a phone? cups? even enough beds to accommodate the amount of guests advertised for? That's unheard of. From the off this hotel was a disappointment, at check in, the agreed booking price was exceeded by $180; the so called 'presidential' suite was more suited to... More

Was this review helpful? Yes 3
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Dickie C, Thank you for taking the time out of your busy schedule to write this thorough review. Let’s start off clarifying the first problem you encountered once you arrived for check in. When you made your reservation on Booking.com for the Presidential Suite at $573 per night the website clearly stated that the price did not include taxes or... More

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Additional Information about Cervantes

Also Known As:
Cervantes Hotel
Cervantes Hotel San Juan
Cervantes San Juan
Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#8 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi and parking. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 
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