This hotel is in the best location right in the heart of Old San Juan. It is a beautiful hotel. Like some prior reviews it was noisy. The noise is due to the small alleys between the hotel where every noise is just magnified and echoed. We did have a suite in the rear of the building but was still... More

Our stay here was less than desirable. The hotel was experiencing water issues during our stay, however, we were never informed of this, and allowed to check-in. The showers were COLD regardless of time of day. The staff should've notified us prior to arriving. Instead we were offered drinks at the bar when we complained. No thanks. Also, our bedding... More

I enjoyed my one night stay here. I loved the look of the hotel, especially the interior design of the rooms which were small but quite comfortable for two. I experienced no problems with hot water or a/c. The bathroom was nice and clean but lacking in supplies. There was only one bar of soap and one bathrobe. The all-bread... More

Had a horrible experience from arrival to departure. I would never stay here again. The general manager Angel was not very friendly from the moment we stepped in the door, and we received the worst service I've ever experienced. I work for the largest hotel chain, and I recommend for those travelers to stay in chain hotels where you already... More

I stayed at the Chateau Cervantes on New Year's Eve with my five-person family, after having completed a fantastic cruise to the Southern Caribbean, and as someone who travels frequently, I was astounded by the incredibly poor service, room quality, and overall experience provided by the Cervantes, particularly given the expense. Even though we only stayed for just one night,... More

Stayed here for just one night prior to a cruise and what a great find. The hotel is located in a great area of Old San Juan convenient to everything you might want or need it was 20 dollar ride from the airport and the driver knew exactly where it was. I had read about the recent a/c issues but... More

The Hotel itself is lovely.Rooms are nice but on the small side. Beautiful french doors with balcony.Great location! However there was no hot water the entire time we stayed there, so be warned.They said they would send someone up but never did. So I give the hotel 4 stars for decor, location and a great food. I give 2 stars... More

I have an upcoming reservation at this property, but was concerned with the reviews that have stated the this property has Air Conditioning and hot water problems. I contacted the hotel, and asked the front desk if this was in fact the case. The employee said that the A/C had been fixed (although recent reviews say that it has not... More

We stayed at the Cervantes the night before our cruise departed from San Juan. The location was perfect – very close to both of the forts in Old San Juan, restaurants, and most anything else you’d want to see in the area. Staff were friendly and helpful and the room was clean and more than met our needs. We even... More