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Cervantes

#12 of 46 Hotels in San Juan
Certificate of Excellence
Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
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Cervantes
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Ranked #12 of 46 Hotels in San Juan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
MIKE D Minneapolis, Minnesota
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295 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

The staff was very friendly... The front desk Manager knew the area very well and greeted us with maps of san juan. She also took us up to show the types of rooms that were available. I will definately go back here to stay on my trip back, soon. Also there was another employee that stood out. Her name was... More 

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Bryant, Alabama
1 review
4 of 5 stars Reviewed 2 days ago NEW

If you want in the heart of Old San Juan then this is it....we really enjoyed our stay here, it was only a one night pre-cruise but was great. Walking out the front door you were on the cobblestone streets with restaurants and shops close by and just a street or so front the waterfront where the ships come in... More 

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New Hampshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel met and exceeded our expectations. My wife and I along with my in-laws stayed for two nights prior to leaving on our cruise. We entered the large front doors and was quickly greeted by Ana who was warm and very friendly. It was only 1pm, but our rooms were ready. Ana quickly completed our registration, gave us a... More 

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Lubbock, Texas
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My friend and I stayed here for a night after our cruise. This place looks great on the surface. It has a fantastic location, the bathroom is really nice, the bed is pretty comfortable, and the staff at the front desk were helpful... Other than that, I was disappointed. The larger doors that open up to a small balcony, though... More 

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Plymouth, Michigan
Top Contributor
65 reviews 65 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for one night last month. We were leaving on a cruise the next evening. Staff were very helpful and friendly. Lobby is very nice. We had a room on the fourth floor. Rather small but it was clean and did not have any bad odors. Very small balcony overlooked a street and more buildings behind the hotel. The... More 

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Kansas City, MO
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed one night because we wanted to be right in Old San Juan for a food/ history tour we were taking in the morning. We were really delighted with the hotel. The room was small but well-equipped. The complimentary breakfast was delicious and the staff couldn't have been nicer! Wish we had booked more days there! It would be... More 

Was this review helpful? Yes 3
Houma LA
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed there before our cruise. Staff gave us a warm welcome and everything was great! Location was walking distance from everything we wanted to do. The room exceeded our expectations and the balcony made it even better. It was a little noisy from around 630p till 1000p but not a problem. The bed was soft and fluffy and resulted... More 

Was this review helpful? Yes 4
Ft Wayne
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here the night after our cruise. This was our 3rd time staying in Old San Juan. This hotel is now our favorite for an overnight stay. Great location! Walking distance to restaurants, shopping, pier, and casino. Staff is extremely helpful and very friendly. Room was clean. AC worked great! Continental breakfast was good. Room is a little pricey... More 

Was this review helpful? Yes 3
Halifax, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff at this hotel are lovely. They are very friendly, welcoming and helpful. The location of the hotel is fantastic and the balconies are a great feature. Unfortunately, it ends there for me. The room was okay - small and a bit dank. The bathroom (although small) was much nicer than than room itself. There was no wi-fi in... More 

Was this review helpful? Yes 5
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2015

We stayed at this hotel the night before we left on our cruise! The hotel is small and quaint. It is within walking distance of the port. It is also near the heart of all the activities in Old San Juan. Lots of great restaurants within walking distance too! The room was very beautiful and spacious. The staff was very... More 

Was this review helpful? Yes 3
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings and Thank You for taking your time to review us . We're glad you enjoyed your stay at our hotel. We're also pleased to know that you chose us for your next stay in the Island, we're going to be more than pleased to receive you once again. Best Regards, Hotel Cervantes Front Desk Department More 

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