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All 47 San Juan hotels

Cervantes

Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
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Cervantes
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Ranked #11 of 47 Hotels in San Juan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
JanJonas Prague, Czech Republic
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281 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saskatoon, Canada
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

This hotel has a perfect location at the heart of San Juan. I'm afraid the praise must end there. Upon arriving we were greeted by what I can only describe as a frantic and unprepared staff, as if they didn't expect there to be guests. That is likely why our room was not ready, despite arriving 4 hours after the... More 

Was this review helpful? Yes 1
Prague, Czech Republic
Top Contributor
55 reviews 55 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located to the heart of Old San Juan. A problem is with parking. Hotel has not parking area, but cheap parking house is not far. Stuff is very friend and pleasure (namely Anna). Room is large for two people. For four people too, but second bed is a sofa. Continental breakfast is fine.

Was this review helpful? Yes 1
Vancouver, Canada
Contributor
13 reviews 13 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

We wanted to love this hotel having gone to great lengths to find the perfect location for our next trip to San Juan but from the moment we arrived it was a nightmare. Checking in at 4:00 pm we hauled all of our luggage by ourselves up to the Cervantes Suite as the elevator was not working, only to find... More 

Was this review helpful? Yes 5
Edgewood, Kentucky
Top Contributor
92 reviews 92 reviews
35 hotel reviews
251 helpful votes 251 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 1 night, prior to our CCL Valor Cruise out of San Juan. It’s in a very good location, leaving you with a nice, short, downhill walk to pull your luggage to the ship for boarding. The staff were all super friendly. Check-in was fast, then they will walk you up to your room. There were 6 of us,... More 

Was this review helpful? Yes 3
Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have spent many a night at hotels in San Juan, including in OSJ, but last week, New Year's Eve to be exact, we spent the night at the Chateau Cervantes. We were not disappointed and are looking forward to returning in the near future. The location, of course, is very convenient, but fortunately, that's not the only plus to... More 

Was this review helpful? Yes 1
Nanaimo, Canada
Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a junior suite, plenty of room with a nice bathroom all very clean and comfortable. Could have done without the plug-in deodorizer. Staff were great, attentive and helpful. Continental breakfast was uninspiring! Location in old San Juan is perfect for getting to know this delightful city. Our first night was really noisy with party goers and trash collectors.... More 

Was this review helpful? Yes 1
TX
Senior Contributor
24 reviews 24 reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Although our room was tight by today's standards this boutique hotel was charming and accommo- dating. The coffee was the best, puerto-rican style. The breakfast was nice, no eggs nor pancakes but it had style. The location was great, easy to catch the free trolley with many nearby restaurants and sights of old San Juan. Walked to the ferry to... More 

Was this review helpful? Yes 1
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings, Thank You for your review about your stay with us. We're more than thrilled to know that you had such a good time when staying with us. Our location is one of the best locations in Old San Juan since we're nearby everything plus the walking distance sight seeings that the city offers you. We hope that in your... More 

Florida Keys, Florida
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 21, 2014

We were in a junior suite for 1 night. Jose checked us in and was pleasant, professional and walked us to our room on the 3rd floor. The room had a electrical outlet plug in deodorizer which smelled awful. The room was large with a small bathroom without a tub. The shower head had good water pressure. Toiletries were provided.... More 

Was this review helpful? Yes 3
Rockland, Maine
Senior Reviewer
10 reviews 10 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 20, 2014 via mobile

Clean, comfortable rooms that had wonderfully tall ceilings, made the room feel spacious despite it's smaller size. Great friendly reception, breakfast was a poor bust as I am gf and it was all about the bread and pastries.

Was this review helpful? Yes 1
Rhode Island
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 9, 2014

This is a hotel with two faces, and given the great reviews we read online, we expected more. Unfortunately, the negatives outweighed the positives for us. On the upside, when we checked in we were greeted by a very friendly, enthusiastic desk person. She was efficient, asking if we wanted a wake-up call (we did) and noting that we needed... More 

Was this review helpful? Yes 1
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings, We apologize for your incovinients during your stay in our Hotel. We do , appreciate that you took of your valuable time to review your stay. Every review, help us figure out how to every day improve our services and meet the standars so we can be considered on your next visit to PR. Along as this comes to... More 

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Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Number of rooms: 12
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan
Hotel Style:
#8 Romantic Hotel in San Juan
#10 Family Hotel in San Juan

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