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Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
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Cervantes
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Ranked #12 of 46 Hotels in San Juan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
gatorgirl30028
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285 reviews from our community

Traveler rating
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    25
    14
    21
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51
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel the night before we left on our cruise! The hotel is small and quaint. It is within walking distance of the port. It is also near the heart of all the activities in Old San Juan. Lots of great restaurants within walking distance too! The room was very beautiful and spacious. The staff was very... More 

Was this review helpful? Yes
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings and Thank You for taking your time to review us . We're glad you enjoyed your stay at our hotel. We're also pleased to know that you chose us for your next stay in the Island, we're going to be more than pleased to receive you once again. Best Regards, Hotel Cervantes Front Desk Department More 

Washington DC, District of Columbia
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Chateau Cervantes has been featured in magazines such as Travel & Leisure and Outside Magazine. It has been recognized by Conde Nast Johansons and bestowed Service Consistency Awards from Puerto Rico Tourism Company. Chateau Cervantes has received, and deserved, these accolades due to the quality of service this boutique hotel provides. Chateau Cervantes is located on a primary street as... More 

Was this review helpful? Yes 1
colorado
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very friendly staff. Rooms are tiny. No pool or beach but that is what we wanted as we would be cruising later. It's near everything you want to see. Room was clean. Breakfast was minimal but we knew that before hand. They have a small dining area and bar that is only used for breakfast. Hopefully they will get that... More 

Was this review helpful? Yes 2
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings, Thank You for choosing Hotel Chateau Cervantes for your stay. We're please to know that you had such a wonderful stay. We hope to see you soon again on your next vacations on the Island. Best Regards, Hotel Cervantes Front Desk Department More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently spent a couple of days in old San Juan prior to a cruise and decided to stay at the Cervantes based upon the location and opinion of other travelers. The hotel was very nice and clean as was our room. The location of the hotel was ideal. It was a couple of blocks from the old San Juan... More 

Was this review helpful? Yes 2
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings, Thank You for choosing Hotel Chateau Cervantes ... we're pleased to know that you had such a wonderful stay. We expect to see you on your next stay. Best Regards, Hotel Cervantes Front Desk Department More 

Saskatoon, Canada
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 weeks ago

This hotel has a perfect location at the heart of San Juan. I'm afraid the praise must end there. Upon arriving we were greeted by what I can only describe as a frantic and unprepared staff, as if they didn't expect there to be guests. That is likely why our room was not ready, despite arriving 4 hours after the... More 

Was this review helpful? Yes 5
CervantesprGM, Manager at Cervantes, responded to this review

Greetings and Thank You for your personal point of view and opinion regarding your stay at our hotel. We are very glad that after staying with us, four nights for the dates December 30th 2014 until January 3th 2015 - and after that returned and stayed with us January 10, 2015 until January 14, 2015, four more nights. We are... More 

Prague, Czech Republic
Top Contributor
55 reviews 55 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 18, 2015

This hotel is located to the heart of Old San Juan. A problem is with parking. Hotel has not parking area, but cheap parking house is not far. Stuff is very friend and pleasure (namely Anna). Room is large for two people. For four people too, but second bed is a sofa. Continental breakfast is fine.

Was this review helpful? Yes 3
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings, Thabk you for choosing Hotel Chateau Cervantes for your stay . We're pleased to know that you had a good stay with us. We hope to see you soon on your next vacation to the Island. Best Regards, Hotel Cervantes Front Desk Department More 

Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed January 16, 2015

We wanted to love this hotel having gone to great lengths to find the perfect location for our next trip to San Juan but from the moment we arrived it was a nightmare. Checking in at 4:00 pm we hauled all of our luggage by ourselves up to the Cervantes Suite as the elevator was not working, only to find... More 

Was this review helpful? Yes 8
CervantesprGM, General Manager at Cervantes, responded to this review

Greetings and Thank You for your personal point of view and opinion regarding your stay at our hotel. We are very glad that after staying with us, four nights for the dates December 30th 2014 until January 3th 2015 - and after that returned and stayed with us January 10, 2015 until January 14, 2015, four more nights. We are... More 

Edgewood, Kentucky
Top Contributor
93 reviews 93 reviews
36 hotel reviews
254 helpful votes 254 helpful votes
5 of 5 stars Reviewed January 9, 2015

We stayed 1 night, prior to our CCL Valor Cruise out of San Juan. It’s in a very good location, leaving you with a nice, short, downhill walk to pull your luggage to the ship for boarding. The staff were all super friendly. Check-in was fast, then they will walk you up to your room. There were 6 of us,... More 

Was this review helpful? Yes 4
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings , Thank you for choosing Hotel Chateau Cervantes for your stay. We're pleased to hear that you had such a wonderful stay in our hotel . We hope to see you soon on your next vacation to the island . Best Regards , Hotel Cervantes Front Desk Department More 

Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 8, 2015

We have spent many a night at hotels in San Juan, including in OSJ, but last week, New Year's Eve to be exact, we spent the night at the Chateau Cervantes. We were not disappointed and are looking forward to returning in the near future. The location, of course, is very convenient, but fortunately, that's not the only plus to... More 

Was this review helpful? Yes 3
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings, Thank You for choosing Hotel Chateau Cervantes for your stay. We're pleased to know that you had such a wonderful stay while your vacations in Puerto Rico. We hope to see you soon on your next vacations to the Island. Best Regards, Hotel Chateau Cervantes Front Desk Department More 

Nanaimo, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 1, 2015

We had a junior suite, plenty of room with a nice bathroom all very clean and comfortable. Could have done without the plug-in deodorizer. Staff were great, attentive and helpful. Continental breakfast was uninspiring! Location in old San Juan is perfect for getting to know this delightful city. Our first night was really noisy with party goers and trash collectors.... More 

Was this review helpful? Yes 3
CervantesprGM, Front Office Manager at Cervantes, responded to this review

Greetings, Thank You for choosing Hotel Chateu Cervantes for your stay while in Puerto Rico . We're very pleased to know that you had a good stay. We hope to see you soon on your next vacation to the Island. Best Regards, Hotel Cervantes Front Desk Department More 

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Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Number of rooms: 12
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan
Hotel Style:
#7 Romantic Hotel in San Juan

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