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Courtyard by Marriott San Juan Miramar

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801 Ponce de Leon Avenue, San Juan 00907, Puerto Rico
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Courtyard by Marriott San Juan Miramar
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Courtyard by Marriott San Juan Miramar
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526 reviews from our community

Traveler rating
    143
    212
    117
    41
    13
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109
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101
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Washington, DC
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Location convenient to my office, Paul Mitchell hair products! Fabulous little French bistro restuarant with wonderful authentic French food right in the hotel! Everyone on staff was very helpful. I would definitely stay there again.

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Rincon PR
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Like a Boutique Hotel, this property is close to Restaurants and The Music Conservatory of PR. Some nice Restaurants nearby like ASERE. The Breakfast at Papillon was great, the best croissant in the area.

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Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

When we arrived the porters did not offer to help with luggage and at that time they were standing around talking.The website indicates a pool. While there is one at NO time during the the day does the sun hit it. The website indicates pay for view television is available. I called to the desk to inquire about pay for... More 

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Was this review helpful? Yes 1
CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear Linda C, Thank you for honest and most valuable feedback. I am deeply saddened your experience did not live up to the service and value from which we are recognized from. It is through feedback like yours that we are able to rectify the mishaps of your stay so that they will not be repeated in the future. The... More 

Ottawa, Ontario, Canada
Top Contributor
79 reviews 79 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed overnight at this hotel prior to heading to our cruise so I can't really provide a total review since we arrived at 5:00pm and left the next day around 1:30. We've stayed at this hotel once before and It is close to the port, has a pool and you can't beat the food in the Pavillion restaurant...wow!

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Delaware
Top Contributor
122 reviews 122 reviews
46 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The staff here were fantastic. From the bell men to the front desk to the food service to the house keepers, there was a friendliness and mood that they established that overcame the so-so facility. The challenge here is the location. It's close to a lot of things but slightly off the beaten path. If you don' t mind a... More 

Was this review helpful? Yes 1
CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear TravelDelaware, Thank you for taking the time in writing your personal review on the property. I am elated you found our staff to your gratification. We really focus on exemplifying our customer service brand and it's a great feeling knowing you experienced this. The hotel is conveniently located close to Old San Juan, beaches, fancy restaurants, casinos and nightlife... More 

San Antonio, Texas
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Did not stay at the property, but had the pleasure of dining at Papillon. Don't be misled by its Courtyard Marriott entrance. This is a true French bistro with cozy elegance and well-executed cuisine. Though my and another guest's champagne by the glass arrived with a bubbly deficit, our server corrected the situation immediately by opening a fresh bottle table... More 

Was this review helpful? Yes 1
McLean, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

Good, consistent courtyard level property. Good location - several good restaurants within walking distance. Staff very helpful and pleasant. Good value for the price. Not a beach hotel but easy to get to Old San Juan, Condado for other restaurants/shopping and beach, and airport

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O Fallon,Il
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice hotel, good condition. There are a few restaurants within walking distance that a good. The staff is very nice and helpful. It's a short cab ride to the Pan Am pier and not far from old San Juan.

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

We had prepaid for 2 rooms through Priceline. When we arrived they had no rooms, and the desk clerk promised a refund and that they would arrange other accommodations. We had to travel across town at midnight to the new hotel. The rooms at the new hotel were not paid for, so we were asked to pay at checkout. When... More 

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Ayneris A, Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Good Afternoon Pssinatl: After reading your comment I would like to apologize for the inconveniences you experienced upon arrival to our property and the miscommunication. I would personally like to help you to resolve this matter as soon as possible. Please contact me at my email address: ayneris.arzola@courtyard.com or my telephone 787-721-7400 ext. 5540 at your earliest convenience. Always at... More 

Hudson, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Staff went out of it's way to be helpful!!! Had an unexpected layover here, so stay was unexpected and they were very helpful with helping with cabs and getting a room. The girl at the front desk was very friendly.

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