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Courtyard by Marriott San Juan Miramar

3.0 of 5 801 Ponce de Leon Avenue, San Juan 00907, Puerto Rico
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#13 of 46 Hotels in San Juan
408 Reviews 4 of 5 stars
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Courtyard by Marriott San Juan Miramar
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Courtyard by Marriott San Juan Miramar
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408 reviews from our community

Traveler rating
    94
    171
    100
    35
    8
See reviews for
84
117
31
73
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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    (408)
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    (135)
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San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed a night before my BAR exam, and it was really a good experience! The staff was very helpful and friendly. The atmosphere was very relax. One of the assets besides the comfortable beds was the Business Center for the guests, the usage of the computers and printers was complimentary. The location is very nice, many restaurants around and... More

Review collected in partnership with this hotel

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Dallas, TX
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife & I stayed in this Marriott property the night before our cruise. I booked it based on the fact that I travel quite a bit and stay at Marriott properties all over the US. However, I'd have to admit this Marriott is not up to the quality to which I've been accustomed. While the lobby has been redone... More

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Memphis, Tn, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Attempted to enter an address into my GPS and had no luck doing so. Went to the front desk and the two people working there tried to help. We didn't secede but they did go on line and print me out a map and directions to the company down in Cidra. The only bad experience I had at this hotel... More

Review collected in partnership with this hotel

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CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear Richard, Our main priority is complete guest satisfaction, and I am delighted that the front desk staff was able to assist you with direction to your destination. We truly welcome and appreciate your feedback as guest satisfaction and service excellence is our primary goal. Thank you and get well soon!!! Always at your service, Johanna Garay General Manager More

South Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Clearly, what a well-managed Marriott!! This front desk staff thrives on making sure their guests are totally accommodated...not only within the property, but as "proud stewards of the island". They take the time to offer recommendations, give directions, and share personal experiences that helps the guests decide on what to do/where to go. The housekeeping staff prepared the room promptly... More

Was this review helpful? Yes
CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear EagleScout, We hope to have much more occasions to welcome you back and to make all your stays enjoyable. We are thrilled that you found the location of the hotel convenient and that our services were up to your high expectations. Our management builds our Courtyard family as to offer our guests the best that there is in customer... More

St. George, Utah
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

This Marriott isn't too bad. Just from that intro, you can tell it wasn't the greatest either. The location is in downtown San Juan. I just stayed one night, and I was in one of the suites. It was a pretty tired looking room. You can tell it isn't as clean and nice as some of the Marriott hotels you're... More

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CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear Jandelin, We always appreciate getting feedback and we hope to have the pleasure to welcoming you back soon. The satisfaction of every individual guest is very important to us. Your opinion will certainly help us to improve our services and guest experience. Once again, we are thankful for your review and we look forward to having you as our... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there for a 1 night pre-cruise stay on 8/1/14. Check in/out was pleasant. After Dropping off the luggage at the room we went down to the front desk to ask questions about the bus services. The girl at the front desk was not very helpful. Later we found the other lady, in the corner to the right when you... More

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CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear Tylexie, Our goal is to have our guests leave with a great experience and look forward to their next stay with us. I truly appreciate your feedback and will address your concerns with our front desk staff in order to better service you next time. It is our pleasure to have been able to host you and we hope... More

1 review
5 of 5 stars Reviewed 2 weeks ago

The Courtyard by Marriott was great! It was very clean and my room smelled great. The staff was amazing (concierge, front desk, maids). I appreciated the morning coffee and the business center to print boarding passes. I will recommend this hotel for anyone going to San Juan.

Review collected in partnership with this hotel

Was this review helpful? Yes
CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear Amanda, Our main priority is complete guest satisfaction, and I am delighted that this is exactly what you experienced during your stay. The staff takes great pride in providing our guests the true definition of the spirit to serve. We thank you for staying with us and hope to see you soon. Sincerely, J.Garay General Manager More

1 review
4 of 5 stars Reviewed 2 weeks ago

Seriously we hard one if the best experiences ever in san juan PR the pinnacle of our trip was the friendliness and professionalism of the staff an that in my opinion speaks wonders.The facilities was the other aspect of the trip ,it was from the top draw. Thanks for making our trip an enjoyable one.

Was this review helpful? Yes
CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear Mervin, Your enthusiasm for our hotel and especially for our staff is very much appreciated and will be a great source of motivation for the entire team. Thank you and until next time. Always at your service, J.Garay General Manager More

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I arrived in San Juan a day earlier than my friends. The location and staff were great. It is a short bus ride to Old San Juan that only cost 50 cents compared to $15. Check or the corner deli across the street while you are there.

Was this review helpful? Yes
CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear Becky, We always appreciate getting feedback and we hope to have the pleasure to welcoming you back soon. Next time if you have not done so. You can visit our nearby Pharmacy/Mini-market or the Pueblo supermarket just 2 blocks up. Thank you and we hope to see you soon. Best Regards, J.Garay General Manager More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

Good clean rooms, great WIFI and Cable TV. For your meals go out to the many restaurants that are in the area. The bathrooms are clean and up to date, and the beds are very comfortable. I would recommend you go to the nearby supermarket and buy water.

Was this review helpful? Yes
CYGMSJUMR, General Manager at Courtyard by Marriott San Juan Miramar, responded to this review

Dear GMSM, We are thrilled that you found the location of the hotel convenient and that our services were up to your high expectations. Thank you for sharing your wonderful sentiments with us and future guests on TripAdvisor! Sincerely, J.Garay General Manager More

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Additional Information about Courtyard by Marriott San Juan Miramar

Address: 801 Ponce de Leon Avenue, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Juan Miramar 3*
Number of rooms: 135
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Also Known As:
Courtyard By Marriott San Juan Miramar Hotel San Juan
Courtyard San Juan Miramar
San Juan Courtyard

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