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All 47 San Juan hotels

San Juan Airport Hotel

2.5 of 5 Hotel   |   Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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San Juan Airport Hotel
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43%
Ranked #34 of 47 hotels in San Juan
A recent review
3 of 5 stars reviewed 2 weeks ago
meldoucet Meteghan
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416 people have reviewed this hotel

Traveler rating
    36
    126
    143
    56
    55
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95
161
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
St. Croix
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My girlfriend booked one night here as she was delayed and missed her flight. she tried booking online but couldn't. when she called to book they tried to up-charge from the rate that was shown on their own website. When she finally got it straightened out, she was told she would not be charged until she checked out the next... More

Was this review helpful? Yes 3
SanJuanAirportHotel, Manager at San Juan Airport Hotel, responded to this review

Hi Roundtreecc, Thanks for taking time to write to us. Greatly appreciate your comments. As with everything, booking reservations at any Hotel can be confusing. The incident above represents an example many people experience. The Hotel never charged your girlfriend twice. The first amount you saw on her bill was a HOLD, the second amount was a charge with the... More

Meteghan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here overnight since we arrived in San Juan late at night and had a cruise the next day. It wasn't anything fancy but it was very convenient. We didn't need to get a taxi or anything once we arrived at the airport. We just walked to the hotel and settled right in. The breakfast the next morning was... More

Was this review helpful? Yes
SanJuanAirportHotel, Manager at San Juan Airport Hotel, responded to this review

Hello Meteghan, On behalf of the San Juan Airport Hotel, we would like to thank you for your comments. Staying at our Hotel for when you have a Cruise set for the next day is a reason many of our clients stay with us. Since we are conveniently located at the airport and within close proximity to everything, the Hotel... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this place from July 25 to 26. The rooms are small, but clean, the staff is friendly and the place is good if you want to walk from the plane straight into your bed (what I did) for a restful (no plane noise whatsoever, despite of the in-terminal location) sleep after a late flight or before an... More

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hi Va-Alaaf, On behalf of the San Juan Airport Hotel, we would like to thank you for your time submitting to Trip Advisor. We appreciate your comments regarding our friendly staff and excellent location. Yes, you can literally walk off the plane into your bed! We just might make that our slogan :) Also, your right! No plane noise despite... More

Midland Ga 31820
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Airport Hotel is difficult to access if you are traveling by car. There is not a slot assigned for passangers to offload suitcases from private owned vehicles without feeling the harassment from airport Police to move your car? How do they expect you to do check in.. From the curb or from the parking lot?? Hotel staff was great and... More

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello JoseRVazquez, On behalf of the entire San Juan Airport Hotel team, we would like to thank you for your time submitting your comments to Trip Advisor. As always, we profoundly appreciate your comments regarding our Hotel, its location, and issues with our surrounding Airport. As with everything, we can only control what happens inside our Hotel. Your comments regarding... More

New York City, New York
1 review
1 of 5 stars Reviewed 3 weeks ago

Flew into Puerto Rico on a red eye flight. When we arrived we were told we would be charged for two nights; we accepted and asked for payment to be split onto two cards. My card however was charged four times during the one day stay in Puerto Rico. Without remorse that my funds were frozen, the front desk staff... More

Was this review helpful? Yes
SanJuanAirportHotel, Front Office Manager at San Juan Airport Hotel, responded to this review

Hi JWill2014, Greetings from San Juan, Puerto Rico. Coming from experience in our front desk, many people can think that they are being charged twice when checking in at our Hotel. But, that is not the case. Just like any other hotel, we need to place a hold on the credit card in the amount of one night. As we... More

Black Canyon City, Arizona
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

This place screwed up my reservation and it took months for me to get the credit that they billed my charge card. Ultimately my credit card company sided with me but the inconvenience was ridiculous. I don't know if the convenient location to the airport was worth it.

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hi g0tya, We apologize for any inconveniences we may have caused. We didn't "screw up" your reservation. Your reservation was done with a declined credit card. No funds were available when you did the reservations. If there's anything we can do to further explain the situation, please let us know. JF, GM More

Barbados
1 review
5 of 5 stars Reviewed 5 weeks ago

This place has to be one of the nicest Airport Hotels I've ever stayed at. Living thru out the world, I've had the pleasure to visit many Hotels, especially airport ones. This Airport Hotel located in the terminal D, is exactly what you need after a long day of traveling. After reading everyones review, one can only be smart to... More

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hi InstaRentACar, Thanks for the wonderful comments regarding our Hotel. We truly try every day, to be the BEST and FRIENDLIEST Hotel around. Friendliness is our number 1 priority. Being located at the Airport, gives us a tremendous advantage to see and meet many people from different places thru out the world. This allows us to implement different ideas to... More

Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 3, 2014

This place maybe convenient to the airport, but it is really bad! It's very old and run down and it smells. My wife gagged when we came into the room, but it was 2 o'clock in the morning and couldn't go anywhere else. Don't worry there are other hotels nearby that are much nicer

Was this review helpful? Yes 7
Aguadilla, Puerto Rico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

April 28, 2013, My wife and I were arriving at Mid-night and did not want to drive at night. (My age 80). I booked a room for the two of us and as such we could awake late the next day, get on the road at our time to drive across PR to Aguadilla. What a delightful surprise to find... More

Was this review helpful? Yes 1
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 30, 2014

I am writing this review as I am leaving the hotel. We had a connecting flight and had to stay the night in San Juan. I considered catching a cab and staying in a simple, more cost effective place, however my fiancé suggested we stay at this hotel for the convenience. We paid $145.00 for crap. The room is extremely... More

Was this review helpful? Yes 6
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Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — San Juan Airport Hotel 2.5*
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Also Known As:
Best Western San Juan
San Juan Best Western

91 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have GREAT rooms and complimentary features including Continental breakfast, Business center, High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 
Number of rooms
125

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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