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San Juan Airport Hotel

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Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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San Juan Airport Hotel
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San Juan Airport Hotel
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517 reviews from our community

Traveler rating
    74
    148
    166
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Puerto Rico
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent service, super clean, and right inside the airport. Stayed last night. the only problem was that not many places at airport to hang out for drinks and food. We went out to Motropol Isla Verde (highly recommended) and back to hotel. The hotel sushi bar was nice but small.

Was this review helpful? Yes
Sonora CA
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Reminded me of the old Gambler Special rooms in Reno. Small but clean and useful. Stayed the night before our 6AM flight leaving PR. Struggled to find the "Airport Hotel" sign on the bottom of the sign, leading to the American Air Departure Terminal Check In. We struggled down the steps and up the ramp to the hotel desk to... More 

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1 review
4 of 5 stars Reviewed 6 days ago NEW

We stayed in the hotel both coming and leaving Puerto Rico. It was wonderful to be able to drop into bed on our arrival and start our LONG journey home refreshed. We especially appreciated the great "breakfast room". One man, in particular, kept the dining area immaculate and stocked. He was so kind and so helpful, it made us want... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello kplehal. Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that we could meet your expectations and will forward your kind words to Cesar our breakfast room attendant. We would love to welcome you back in the future. Safe travels, JF More 

Calgary
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is a good basic hotel. The rooms are soundproofed against airport and outside noise, but not hallway noise. A basic room is clean, small, but nonetheless adequate. Of course, the biggest advantage of this hotel is its location. If you have an early morning flight, there is no need to rush off to the airport - you are already... More 

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings hockeymate. Thank you for taking the time to share your comments after your recent stay at The San Juan Airport Hotel. We are delighted to read that you enjoyed your stay with us and that you appreciated the central location. We would be very happy to welcoming you again, next time you visit Puerto Rico. Nice day, JF More 

Marysville, Ohio, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

three star at best. poor signing to the front desk. and if you have a disability Good Luck. also getting to our gate from the hotel with our luggage was trying,then walking from the security check point to gate was another long hike

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Jerry A. Thank you very much for taking the time to write a feedback after your stay at our San Juan Airport Hotel. Regarding your comments on the signage and distance, you are right. Due to the remodeling of the Airport, it could be a little difficult to follow the signs, the good news is that as is being... More 

Boston, Massachusetts
Contributor
19 reviews 19 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Two of us stayed at the hotel for the night before our early flight the next day. We had a queen bed which occupied the entire room- barely room to walk around it. The room was clean and modern, I just would not have wanted to stay more than one night in such a small space. It was nice to... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Debi97, thank you very much for your nice words about your recent stay at our San Juan Airport Hotel. We are happy to hear that you liked our hotel and that you appreciated our services. Thank you for staying with us and please stop by and say hello in the future. Safe travels, JF More 

Bothell, Washington
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We had no issues with this hotel. It was clean, had free Wi-Fi, and the beds were decent. Stayed overnight for a late flight in before going on a cruise. We would stay here again if traveling through SJU.

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Amber7373, thank you very much for taking the time to share your comments after your recent stay at Hotel Regina. We are delighted to read, that you enjoyed your stay with us and that you appreciated the central location, our cleanliness and our free Wi-Fi. Looking forward to your return to our property in the near future. Nice day,... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

For all those travelers looking for a nice place to stay and want free breakfast, wifi internet, no resort fees, and a 5 star service experience, this Hotel is the place to stay. We began our trip in Puerto Rico before getting on a cruise. We were a group of 14 people of all ages. I saw pretty much every... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello ricardoalmeira. I want to thank you for your recent review of The San Juan Airport Hotel. The ladies and gentlemen of the hotel highest mission is the genuine care and comfort for all of our distinguished guests. Gives us great pride we to read that we have accomplished our task. I also want to thank you for highlighting some... More 

Phoenix, Arizona
1 review
1 of 5 stars Reviewed 2 weeks ago

after going to the room and staying a couple minuets we decided to stay somewhere else. The front desk would not issue a refund and the manager does not reply to emails. I contacted my credit card company for dispute.

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Mr. Looper. I hope that you are having a nice day and feeling better from your allergies. As it was stated on my prior email and per our original conversation when you arrived and then departed our property, your card was reimbursed the dollar amount originally charged for your room. It is a little disappointing to hear that the... More 

Top Contributor
65 reviews 65 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a fine hotel for an overnight stay while travelling. It is located right within the airport. The room was clean, the bed was clean and comfortable and the bathroom was roomy and sufficient. Nothing fancy but not run down or dowdy either. A basic hotel as a reasonable price.

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello West_coast_Mac. Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that we could meet your expectations on location, cleanliness and value. Look forward to your return to our property. Sunny greetings from Puerto Rico, JF More 

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