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San Juan Airport Hotel

Hotel website
Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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San Juan Airport Hotel
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594 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Roseau, Dominica
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The best part about this hotel is that it is located right in the airport for persons who have to overnight. However it is not the best in terms of the standards of the hotel. I initially planned to give this hotel a 2/5. But the receptionist on my checkout day improved my experience. When we were checking in after... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings BrentonHilaire. Thank you for your taking the time to write about your experience at our San Juan Airport Hotel. At our property we work hard to deliver an exceptional guest experience and it is apparent that in this case we failed to execute, for which we sincerely apologize. We are thankful for your feedback and would appreciate if on... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Long story short, this Hotel is miraculously one if the best places I've ever stayed at an Airport. Has everything you need from an amazing customer service, to incredibly cleaned rooms, great breakfast and FASSTTT internet.

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Marycopangen. Thank you for such amazing review of our San Juan Airport Hotel. We appreciate your comments regarding our location, service, amenities and breakfast offer. we look forward to your return. Safe travels, JF More 

glasgow
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Booked the hotel as we had a late arrival for airport before cruse sailing. The hotel is situated rightt in middle of airport and is 1 minute from the arrivals desk. Check in was quick and easy and the double room was small but clean and tidy with tea and coffee making facilities. After a much needed sleep we had... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear drebir, thank you very much for taking the time to share your comments after your recent stay at our San Juan Airport Hotel. We are delighted to read that you enjoyed your stay with us and that you appreciated the central location, the outdoor space, and the breakfast offer. Please come back and say hello soon. Nice day, JF More 

San Juan, Puerto Rico
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Long story short, I needed a convenient place to stay that I felt safe in and what's more convenient than simply walking over to the next terminal? The staff was extremely friendly, knowledgeable and hospitable. The room was super clean and had these soothing rainfall showerheads that I always love. Subsequent to check-out, I had emergency work to do and... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

ATL how are you doing? The last time we spoke you where still waiting for your friend. Thank you for your comments regarding our San Juan Airport Hotel. We would not have it any other way, if you step into our hotel you are our guest, then you must be taken care off before, during and after your stay, simple... More 

Honolulu, Hawaii
5 of 5 stars Reviewed 1 week ago

My sister and I truly enjoyed our stay at the San Juan Airpot Hotel. Not only was the location ideal, but I just can't say enough about the wonderful service we received. The General Manager Jose Franco made us feel so at home and very well taken care of. He was always quick to greet us with a smile and... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Aloha my friend! Thank you for such nice words regarding your recent stay at our San Juan Airport Hotel. You said it best: “Great Service, Convenient Location, Safe Comfortable Hotel”. It was a pleasure to serve you, please come back and say hello soon! Nice day, JF: More 

Brandon, Mississippi
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After spending 14 hours in the airport on standby for a missed flight, I probably could have slept in the parking lot. But I found this property to be just fine. The front desk was so cordial and helpful, and the room, while small, was impeccably clean and the bed was firm and comfortable. Don't let the exterior, which looks... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Tony1865. We really appreciate your comments regarding your recent stay at our San Juan Airport Hotel. I have to tell you that I find your comments regarding the exterior look of the building very funny. Great location, clean rooms, and good service at a great price is what we are all about. Thank you again and we look forward... More 

Pawtucket, Rhode Island
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very nice if you are planning to leave early and avoid the traffic. It is great for a late arrival and if you want to rest before picking up your rental. There is a restaurant next to the hotel with a great local food.

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Jayuya58. Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. It is very nice to hear that we could meet your expectations. We are looking forward to having you as our guest once again in the near future. Nice day, JF More 

Las Vegas, Nevada
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We flew in to San Juan in the early evening from Las Vegas and were hopping on a flight the next morning to Vieques. We booked ahead as we knew it would be convenient and I cannot express how happy we were that we stayed here. The hotel is a quick walk from baggage claim and is really pretty to... More 

Was this review helpful? Yes 3
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear VegasRocks702. Let me take this opportunity to thank you for taking some of your precious time to write a review about your recent stay at our San Juan Airport Hotel. I am delighted to read that you had a fulfilling stay appreciating the service of our staff, and enjoying our breakfast, bedroom and convenient location. I do hope to... More 

Harveys Lake, Pennsylvania
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I went on a cruise that left from Puerto Rico in May, and to avoid potential snafus we flew into San Juan a day early and stayed at the airport hotel at Luis Munoz. It was convenient for us to drop our luggage off at our room right at the airport, change into comfortable clothes, and then... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings migrating_coconuts. Thank you very much for taking the time to share your comments after your recent stay at our San Juan Airport Hotel. We are delighted to read that you enjoyed your stay with us and that you appreciated the central location, the friendly service of our staff and the breakfast offer. Also it is important to point out... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Instead of driving at night to my final destination, I decided to stay here. It's clean, nice, recently renovated, and the service as outstanding. As stated above, I was lucky to be able to stay here, because before deciding to stay at the airport hotel, we wanted to find out how much the taxi was to stay somewhere else. To... More 

Was this review helpful? Yes 4
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Ms. Marycummings, thank you for your recent review of the San Juan Airport Hotel. We do very much value the feedback of our guests and we appreciate your overall very good review about our property. We are looking forward to welcome you again! Best regards, JF More 

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