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San Juan Airport Hotel

2.5 of 5 Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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San Juan Airport Hotel
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San Juan Airport Hotel
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452 reviews from our community

Traveler rating
    54
    135
    148
    58
    57
See reviews for
100
174
55
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is my first review, but it won't be my last. The hotel was great upon arrival and served its purpose after departure. We tipically don't stay at Airport Hotels because of the distance to near by activities, but since we were in Puerto Rico, we decided to play it safe and stay close to the airport for many reasons,... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

On behalf of the San Juan Airport Hotel we would like to express our most sincere gratitude for your kind words written about our property after your recent stay. As we consider every Guest a Valued Guest, we are pleased to hear that you experienced an enjoyable stay and that the hotel staff and accommodations exceeded your expectations. We are... More 

San Juan, null, Puerto Rico
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

you have your airline terminal near so do not lose the flight. Super rooms comfortable and clean. Friendly recepcion staff into account your needs. Public transportation is extremely accessible there.

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Ivette C: Thank you for such nice comments regarding your resent stay at the San Juan airport Hotel. Warm smiles and friendly service is our everyday policy for every guest. Our staff truly cares about all your travel needs making your visit comfortable and memorable. Please make sure to stop by and say hello again in the near future.... More 

2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

You rarely see amazing hotels like this hotel. The airport hotel should be known as an exquisite property. Whoever designed the hallway carpets and chose the tiles for the renovated bathrooms, surely has enough food for thought to create the perfect mix. Great job! This hotel was never this beautiful. Whatever management is doing, keep it up! A little pricey... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Tombradleysr: Thank you for such nice comments regarding our newly remodelled hotel, we appreciate very much for your encouragement. We also appreciate your comments regarding our pricing and must honestly tell you to keep an eye on our web site since often we often offer special deals that might work out to your advantage. On that note, we thank... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Friendly place to stay. We had some difficulty finding it coming from the lower terminal, but once we saw a couple of signs, we found it quickly. Once there, we were close to everything, including restaurants, gift shops, and airliner terminals. My girlfriend and I had a blast and were fascinated with the way we were treated. The service alone... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Levyrodz, thank you so much for your very nice reply after your stay in our San Juan Airport Hotel. We are happy to hear that you enjoyed your stay with us and that we could exceed all your expectations, especially regarding our customer service, the rooms, and our convenient location. It is our highest priority to ensure that each... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had the pleasure of staying at this airport hotel because our flight was canceled. We had several options, but frankly once we stepped into the lobby of the Hotel and we were treated by an outstanding second to none greeting, we decided we would try it out. Needless to say, we had a suburb time. Our room number was... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Mr. Lacrosse: Thank you so much for your very nice reply after your stay in our San Juan Airport Hotel. We are happy to hear that you enjoyed your stay with us and that we could exceed all your expectations, especially regarding our location, the rooms and our breakfast. Thank you also for mentioning our friendly staff, we will... More 

Punta Gorda, Florida
1 review
1 of 5 stars Reviewed 2 weeks ago

Simultaneously the worst hotel and the most expensive hotel we've stayed in recently. Desk clerk said we had the best room in the place. Took two elevators to get there and the bed looked and felt like a foldout couch without the couch. Air conditioning was freezing and blowing cold right at the bed and didn't respond to the thermostat.

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Gary J: I appreciate you posting your review of your recent stay at the San Juan Airport Hotel. I am disappointed to hear of your experience and welcome the opportunity to discuss this at your convenience. I can be reached at (787)791-6000. I look forward to speaking with you. Thank you, JF More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Typically, when staying at hotels I've never visited before, I place true importance in to how I'm treated from A to Z. This Airport Hotel, compared to nearby hotels on the beach tops my list of places to stay the next time I visit Puerto Rico. It's located in the terminal where most airlines are. It's clean, convenient, comfy, and... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Jenniferlawrence81 Thank you for choosing our hotel during your recent stay and also for your letter with favorable comments on our property and the customer service experience. We appreciate very much for your feedback since our goal is to make each and everyone of our guests stay comfortable and pleasant, as your satisfaction with our service is our greatest... More 

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We used this hotel twice - both for one night stays late November. We travelled from Sydney, Australia to Dallas Fort Worth, and then after a couple of hours in transit flew onto San Juan arriving about 11.30pm. The purpose of our trip was two fold - we had a one week sailing holiday in BVI and then my wife... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello BrisbaneKiwi. Thank you very much for taking the time to write a review after your stay in our San Juan Airport Hotel. We are delighted to hear that you appreciated our service, especially the good location, our breakfast and our friendly staff. We hope to welcome you again, next time you visit Puerto Rico, and remain with best regards.... More 

Richmond, Quebec
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is AT the airport, however we were sent outdoors and around, down the stairs then up a ramp to get to the desk. Through the window was the airport! The room was small and way too air conditioned, the bed felt damp. We arrived about 1 a.m. and after getting undressed and ready for bed, we realized we... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear icaretravel53 , thank you for your overall good review about our property. We value your comments regarding the small towels in the rooms and will take them into consideration as we move forward to improve our offerings and better exceed the expectations of our guests. We are looking forward to welcome you again! Best regards, JF More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

My friends and I were looking for a hotel near the beach. We found several, but their rates were way too high. The Airport Hotel had the best rates and the best location. We then decided to stay at the Airport and I'm happy we did. Our expectations were high because we saw a different variety of comments on tripadvisor.... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Sophialarel, thank you so much for your really nice words and your feedback after your recent visit to The San Juan Airport Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel central location and amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments... More 

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Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — San Juan Airport Hotel 2.5*
Number of rooms: 125
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Also Known As:
Best Western San Juan
San Juan Best Western

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