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San Juan Airport Hotel

2.5 of 5 Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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San Juan Airport Hotel
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San Juan Airport Hotel
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437 reviews from our community

Traveler rating
    43
    134
    147
    57
    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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  • All months
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Spent 5 nights. First time to San Juan Puerto Rico for vacation and had a blast. The Hotel is conveniently located in the San Juan area so all the attractions are close by. The rooms are very comfortable, the bed and amenities are up to par with five star hotels. The service is exquisite. From the moment we walked in... More

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Orlando, Florida
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Once we arrive, we were treated by the front desk staff who are incredibly nice and knowledgable for almost everything there is to do in Puerto Rico. When we first booked the hotel, we were intrigued at the fact that the hotel is literally inside the airport. For those of you who travel with family, you know the difficulties of... More

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Ocala, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is located in terminal D of the San Juan International Airport which was great as we were taking a cruise the next day and just needed a pillow to lay our heads for the night. The rooms are tiny, tiny but clean and soundproof. A light breakfast was included in the room charge and the hotel has computers... More

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Jane I, we are extremely happy to read that you were impressed with our commitment to service during your recent stay at The San Juan Airport Hotel! It is our highest priority to ensure that each and every one of our guests feels welcome at our property, and it is excellent to learn that we were successful in your... More

Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Arrived late in San Juan after flying in from Scotland,which takes 3 flights, to the convenience of checking into our hotel located on the terminal building. A quick and easy check in. The room was clean and comfortable. Free wi-fi. Ice machine and vending machine on our floor. We took advantage of the breakfast and also sat out on the... More

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Doggy60, thank you very much for taking the time to share your comments after your recent stay at The San Juan Airport Hotel. We are delighted to read that you enjoyed your stay with us and also that you appreciated the convenient location, the amenities and our friendly staff. Hope that you enjoyed the rest of your trip on... More

2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

For those looking for the whole package... This hotel is for you! Wonderful lobby located in the terminal where all (if not most) of the airlines are located. It's got all you need from complimentary EVERYTHING! Starting with breakfast, wifi, business center, and lots more. Typically, hotels will charge you an arm and a leg to use their internet wifi... More

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear FernandoMarket, thank you so much for your really nice words and your feedback after your recent stay at The san Juan Airport Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for your recommendation. We hope to welcome you again, next time you visit Puerto... More

Phoenix, Arizona
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

My wife, kids, and I stayed at the Hotel for 4 nights. The Hotel is ideally located right at the Airport which for us was perfect considering the proximity to all the attractions, beaches, and shopping. The staff members at the Hotel were unquestionably the best trained people I've ever had the pleasure of dealing with. Frankly, this hotel beats... More

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

I would like to thank you for your recent visit to The San Juan Airport Hotel. It was truly a pleasure to serve you. It is great to know that the accommodations and service were to your liking, as complete satisfaction is our goal at The San Juan Airport Hotel. We are looking forward to your next visit and wish... More

London
Contributor
11 reviews 11 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

I was stuck overnight in San Juan and decided to book into the airport hotel as it was the most conveniently located. By the time I got into my $180 shoe-box room with it's stunning view of a mass of concrete it was 2am. I would have had time for breakfast as my onward flight was not until mid-morning but... More

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

I want to thank you for your recent review of The San Juan Airport Hotel. I am disappointed to hear that our hotel failed to meet your expectations and apologize for the mishaps that you experienced at the hotel. I do hope that if your travels bring you back to the enchanted island, that you give us an opportunity to... More

Mayaguez
Top Contributor
131 reviews 131 reviews
11 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

SUMMARY: Our room was smaller than usual, especially the bathroom, but adequate. The bed squeaked loudly sometimes, but was comfortable. The breakfast room has been renovated, but the food is the same despite online promises of omelets. Fresh fruits, cheeses, and yogurts would help (9 July 2014). Okay for an overnight stay coming or going. GENERAL: I reviewed this hotel... More

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings PargueraPirate: Thank you for posting your detailed review of your stay back in July. I am disappointed to hear of your experience and welcome the opportunity to discuss this at your convenience. We do not overcome difficulties by searching for the causer, but confront them with solutions which is why we have already made some changes; (no more Styrofoam,... More

Buda, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night after our cruise. We booked the reservation as we arrived into port. The hotel staff was friendly and patient with us, 5 kids and 2 deaf adults, while we were registering. Our second room was not ready but would be available and they would contact us. We ate in the airport for lunch and... More

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

I would like to thank you for your recent visit to the San Juan Airport Hotel. It was truly a pleasure to serve you. It is a nice compliment to hear that the hotel accommodations and our Front Desk service were to your liking, as our goal is to improve our offerings and better exceed the expectations of our guests.... More

Las Vegas, Nevada
Contributor
17 reviews 17 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I will first say that this hotel is really convenient for an overnight stay if you have a flight the next morning. It is located in terminal D, so you do not even have to leave the airport. When you go check in, there is a sign on the desk notifying you that due to the popularity of certain items... More

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

I want to thank you for your recent review of The San Juan Airport Hotel. I am disappointed to hear that our hotel failed to meet your expectations and apologize for the mishaps that you experienced. Please rest assured that I will be addressing them with our ladies & gentlemen to ensure that they do not reoccur. I do hope... More

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Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — San Juan Airport Hotel 2.5*
Number of rooms: 125
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Also Known As:
Best Western San Juan
San Juan Best Western

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