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San Juan Airport Hotel

2.5 of 5 Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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San Juan Airport Hotel
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San Juan Airport Hotel
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501 reviews from our community

Traveler rating
    70
    145
    159
    65
    62
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106
190
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mount Pleasant, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

Absolutely horrible. Overpriced for room #210. Dark, dirty, small, dingy, damp and smelly. Way overpriced. Hard bread, old waffles and machine coffee. The breakfast made my husband sick. Right at the airport though.

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Massachusetts
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed yesterday NEW

our first night in tropical Puerto Rico we were met with a small moldy room. We couldn't even open the window to let fresh air in. Definitely would not recommend this place except in emergency. Staff were friendly. The " restaurant" was a little alcove with metal chairs open to the corridor. Not much for at,osphere but the sushi box... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is amazingly clean and refreshing for the price. Ive stayed here multiple times, some of the rooms are renovated and others havent been yet. HOWEVER, brand new carpets, bedding, sheets, towels and GREAT shower heads, instant hot water and water pressure! Whats better than that? Oh... Maybe its the free breakfast, and the free wifi!! This place really... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear JKAtravels. I want to thank you for your recent review of The San Juan Airport Hotel and also for being a loyal customer. It is very nice to hear that you appreciate our improvements and must communicate that there is more to come. Look forward to having again as our guest in the near future. Safe travels, JF More 

Southport
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After numerous weather related cancelations and delays, my parents called me to find them a room in San Juan because they weren't going to reach their final destination that night. Since they would be getting in around 11PM (for a trip that began at 5AM), I thought this place would be the best bet. Mom called and said it was... More 

Was this review helpful? Yes 4
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Kim-RichArc. It was an honor and a pleasure to serve your parents! We are very glad that they enjoyed their stay at the San Juan Airport Hotel. Taking care of weary travelers is what is all about! Please say thank you and hello to your parents. Nice day, JF More 

Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel in February it is a good hotel very clean just a few minutes walk to get to the hotel save on taxi and there is a good breakfast in the morning Walk out the exit area turn right there is an stairs go up to the street look left you see the hotel or walk... More 

Was this review helpful? Yes 3
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Dan R. Thank you for your recent post. Great location, service value at an affordable price, you could have not said it any better! Please stop by and say hello soon. Nice day, JF More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

At first, we didn't know what to do. Our flight was cancelled and we didn't have a place to stay. So, we went to the airport hotel just to see if they had any rooms, and they did. We were happy to stay.. Enjoyed the rooms. As many others stated, the service is fantastic. Can't get better! The breakfast was... More 

Was this review helpful? Yes 3
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Jetrosiran. I want to thank you for your recent post of The San Juan Airport Hotel. On property, we truly value and encourage courteous and efficient customer service; thus, it is very rewarding to read of your excellent experience with our service throughout the hotel. We look forward to welcoming you back in the near future. Sincerely, JF More 

wichita
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

You must try the little cafe. Not a very big menu but the food was excellent. Staff was particularly attentive. I even used the jacuzzi. Literally steps from the checkin counter for all the major airlines

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear zamiWichita. Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that we could meet your expectations and will forward your kind words to our team. Sunny greetings from Puerto Rico, JF More 

Murphy, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Our flight was cancelled last minute. I called the hotel immediately to try to reschedule our reservation. The lady that answered my call was unbelievably rude. Because of that experience, we decided not to reschedule. We also cancelled a reservation we had to stay with them a week later. It was very poor customer service and, as such, they lost... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Bill D. I want to thank you for your recent review of The San Juan Airport Hotel. I am disappointed to hear that our agents failed to meet your expectations and apologize for the mishaps that you experienced at the Front Desk. Our guest’s satisfaction is extremely important to us so please rest assured that I will be addressing... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

This place rocks!!! I can say with outmost certainty that this Hotel should be #1 on Trip Advisor. I had stayed at a nearby Marriott on the beach which was good. Since we missed our flight, we decided to stay at the Airport Hotel. Ok, it might not have a beach, but it exceeds everyone's expectations with everything you need.... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear BlakeGannon. I want to thank you for your recent review of The San Juan Airport Hotel. I am delighted to hear that our service and the accommodations at our property exceeded your expectations. We pride ourselves in providing great value and outstanding service to our guests. We would love to have you visit us again in the future. Nice... More 

Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We didn't want to take a taxi to the airport so we stayed here. The check in was easy and friendly. The room was clean, neat and no noise from the planes. We went down to the bistro for a bite to eat. My husband ordered the sushi -yellow fin tuna and I had the chicken Cesar salad. Both were... More 

Was this review helpful? Yes 3
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Deborah N. Thank you for taking the time to write a review after your recent stay at the San Juan Airport Hotel. "Outstanding service at a reasonable price" that is what we are all about! Nice to hear that you enjoyed our restaurant and that you liked the nice touch of the swans prepared by our great maid Roxy,... More 

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Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — San Juan Airport Hotel 2.5*
Number of rooms: 125
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Also Known As:
Best Western San Juan
San Juan Best Western

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