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San Juan Airport Hotel

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Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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San Juan Airport Hotel
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San Juan Airport Hotel
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579 Reviews from our TripAdvisor Community

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Traveler rating
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    184
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
  • All months
    (579)
  • Mar-May only
    (214)
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    (100)
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    (81)
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    (184)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is my second stay in Puerto Rico. On my previous trip, I stayed at a different hotel on the beach. My experience wasn't as nice. But this time, I decided to try the airport hotel in San Juan. What's a GREAT Hotel! Truly nice. No complaints. Usually I can say something negative about a Hotel, but this one is... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Brianoconner09. Thank you for your recent review of our San Juan Airport Hotel. . With pleasure we read that you enjoyed your stay in our Hotel and that we could exceed all your expectations. Looking forward to your return visit. Best regards, JF More 

Rincon, Puerto Rico
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here in the past due to convenience and weren't impressed. After reading the current reviews, we decided to try it again and WOW what a difference! The lobby is new, the room totally renovated ...small but clean and had everything we need. The breakfast was great, lots of choices, with lovely people working there! The only negatives were... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Ltkt. Let me take this opportunity to thank you for taking some of your precious time to write a review about your recent stay at our San Juan Airport Hotel. I was very pleased to hear you enjoyed your stay with us as well as the service attitude of our staff. Your ratings about our new appearance, cleanness as... More 

Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

When traveling thru Puerto Rico, this airport hotel truly is then best option to stay. Considering the is located in the airport, your just a couple mins away from all the terminals. Rooms were quiet comfortable, and clean. Already made a reservation for my next stay.

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Donny S. Thank you so much for choosing to stay at our San Juan Airport Hotel on your recent trip to Puerto Rico. I am delighted to read that you had a fulfilling stay enjoying our newly remodeled bedrooms and convenient location. I look forward to the opportunity to welcome you back to the hotel in the future. Nice... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a layover. I read many bad reviews but didnt had a choice. It was not bad. Just your average 3 star hotel. Room and bathroom was clean. Conveniently located inside the airport, just in front of terminals. It was pricey but we need to remember its an airport hotel.

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Roberto N. Thank you so much for choosing to stay at our San Juan Airport Hotel on your recent trip to Puerto Rico. I am delighted to read that you had a fulfilling stay specially enjoying our convenient location. I do hope to have the opportunity to welcome you back to our hotel in the future. Safe travels, JF More 

Sumner, Michigan, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room was good but was so very cold. I turned off the and had to use an extra blanket to keep warm. I used the hair drier to heat the bathroom for a shower. People were great and location was the best, right inside the terminal making it easy to get to my 7:00 flight.

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Dennis C. Thank you so much for choosing to stay at our San Juan Airport Hotel on your recent trip to Puerto Rico. I am delighted to read that you had a fulfilling stay enjoying our service and convenient location. I do hope to have the opportunity to welcome you back to the hotel in the future. Nice day,... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at the SJ Airport hotel last Wednesday. Was a little difficult to find, but once I did, I noticed it's literally inside the airport terminal. Location is second to none. Would stay there again. Breakfast was good. Service was excellent. Price was fair.

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello imgladtobe. Let me take this opportunity to thank you for taking some of your precious time to write a review about your recent stay at our San Juan Airport Hotel. I was very pleased to hear you enjoyed your stay with us as well as the service attitude of our staff. Your ratings about our location, our breakfast and... More 

Mexico
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

No idea why the room was an ice box, even after I turned off the air conditioner. I was cold even with thermal pajamas. The bed was okay, and the bathroom was fine. I stayed at this hotel because I had a 6 am flight. I asked for a wake up call, which I did not receive. Fortunately I set... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greeting disgustadas. We appreciate your recent review of our San Juan Airport Hotel. My apologies for the mishap regarding your wake up call. We pride ourselves in providing great customer service and it look like we failed on this particular occasion. Could you please let me know what was your room number so I can follow up on who was... More 

St. George Utah
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here because we were overnighting while we waited for the rest of our group. How bad could it be? We thought. Definitely take a short cab ride and stay somewhere else. This hotel is right in the airport so it couldn't be any more convenient, but it is very very damp. The room smelled horribly like mold and... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear ulebwise. Thank you for taking the time to write your review after your recent stay at our San Juan Airport Hotel. We are extremely disappointed to hear your comments regarding your rooms since we have recently remodeled our property. Please feel free to call me so we can discuss the issues you encountered during your stay. (787) 791-6000 xt.706.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

One must first understand that this hotel is an airport hotel. With that being said, it sure does exceed anyone's expectations. My family and I decided to stay at the San Juan Airport Hotel because of its proximity to many airlines and its price. Thankfully, considering they are the only Hotel at the airport, they keep in mind pricing and... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Ericstrada. Thank you for your recent review regarding our San Juan Airport Hotel. Clean, convenient and a reasonably priced is a perfect way to describe us. Regarding your comments on pricing, we believe that one of the foundations of hospitality is the ability of accommodating and treating people the way that is the most appropriate for the situation, and... More 

Colorado Springs
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The San Juan Airport Hotel is just steps away from the check-in desk for many Caribbean flights. That said, the proportion of price to value is way off. There was no hot water- the water in the bathroom was barely tepid. The front desk told me that it was due to water pressure problems caused by the draught and to... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear RealLilyBart, I appreciate you taking the time to share your impression of our San Juan Airport Hotel on Trip Advisor. We take feedback very seriously and we will follow up on the items you mentioned. I appreciate the feedback as it helps us in our continued mission to improve our product and service. If you choose to gives a... More 

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