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San Juan Airport Hotel

Hotel website
Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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San Juan Airport Hotel
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San Juan Airport Hotel
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542 reviews from our community

Traveler rating
    78
    158
    174
    65
    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mass
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We flew into San Juan the evening before our cruise. Checked into hotel, front desk staff very friendly. Entered room to find small but clean, had all the amendaties we needed for one night. We went to the Bistro and had a nice meal and drinks,, wait staff where very friendly and we had fun joking around. The breakfast the... More 

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London
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel having arrived at 10pm from London and having a flight to Vieques at 10am the next day. The service at the front desk was really friendly and we had delicious sushi and pork rolls in the small bar/restaurant. The breakfast was fine and we had porridge and coffee. I would thoroughly recommend the hotel. The... More 

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Philadelphia, PA
Top Contributor
62 reviews 62 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed overnight when we had a late flight into San Juan before leaving on a cruise the next day. The hotel is just off terminal D easily accessed. The desk staff are friendly and efficient. The property is clean and well maintained. The rooms, as most have noted, are small, but unless you are really claustrophobic, manageable. It's fine... More 

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings phillyshrink. Thank you for your recent review of the San Juan Airport Hotel. . We are very happy to hear that we could meet your expectations and must communicate that we have listened to our guest and are working on replacing all the bedding throughout the hotel. We would love to have you come back and visit in the... More 

columbia sc
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is located right in the American terminal making it super convenient if you arrive very late or if you are staying out on the island and have an early leave time. The rooms are small and basic, but the staff is friendly and they serve a good breakfast. They have a small restaurant that I did not expect... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Hotel is located literally inside the terminal. No need to take a shuttle or any transportation. Highly recommend due to the cleanliness, proximity, exceptional service we received. Rooms weren't the biggest, but they were certainly comfortable, clean, and affordable. Will be coming back soon!

Was this review helpful? Yes 1
Atlanta, Georgia
Contributor
14 reviews 14 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the hotel between a night flight arrival and an early morning departure. It is extremely convenient and the staff are quite helpful. But the property itself leaves a lot to be desired, especially the rooms -- dank and musty, not very big and a clean but otherwise unappealing bathroom. In the future we will go off the... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Steve30341. Thank you for your recent review of our San Juan Airport Hotel. Thank you for your comments regarding the convenience of your location, our cleanliness and our staff. We are in the final stage of remodeling and are forecasting completion by the end of the summer so please come back and visit again. You are going to like... More 

vermont
Top Contributor
72 reviews 72 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 1 week ago

I rarely write a terrible review. Here's why I'm doing so. Our flight was cancelled, our trip was derailed due to weather. With the exception of the San Juan Airport Hotel every other hotel, inn, car rental, kayak excursion company was sympathetic and refunded our money. Even Air Flamenco gave us a year to rebook our little flight & not... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Amy M. Thank you for taking the time to express your thoughts on Tripadvisor regarding our property. Very disappointed to read about your experience. As the General Manager I have the responsibility to provide the utmost customer service and take our customers feedback very seriously. With all do respect, this the first time that I hear about your issue... More 

Oak Bluffs, Massachusetts
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the San Juan Airport Hotel on our way to and from Virgin Gorda. Both times we remarked on the friendly, helpful, personable staff, the cleanliness of the rooms, the large and varied breakfast, the convenient bar with food, and the convenience of the Hotel to the San Juan Airport.

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Thomas D. Hope that the weather is warming up for you in the Northeast! I want to thank you for your recent review of The San Juan Airport Hotel. We are delighted to hear that your visit was a memorable one. The ladies and gentlemen of the hotel highest mission is the genuine care and comfort for all of... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I recently visited Puerto Rico and stayed here for 3 nights. We looked at several pictures and videos prior to coming and thought it was a little small, but we still gave it a shot. Overall the hotel was not bad at all. Great breakfast, hotel staff was very friendly, helpful and professional. It was the perfect... More 

Was this review helpful? Yes 2
Hamden, CT
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is extremely convenient to the airport. However, the room was musty, dirty , dank and dark. They need to remove all the carpeting as it gives off an extremely musty odor. Luckily we were only there 8 hours or so as I don't think I could have been able to stay any longer.

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SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings mdkdp. Thank you for your recent review of the San Juan Airport Hotel. I'm a bit disappointed to hear about your comments since we have newly remodel all of our carpeting and flooring throughout the hotel. I will be very interested in discussing your experience at our property furthermore, so please give me a call at your earliest convenience... More 

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