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San Juan Airport Hotel

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Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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1 room 1 guest
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San Juan Airport Hotel
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601 Reviews from our TripAdvisor Community

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Traveler rating
    104
    171
    189
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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  • All months
    (601)
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    (214)
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    (122)
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    (81)
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    (184)
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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms are nice. Loved the rain effect shower head! I forgot to ask what type of pillows they have because they were perfect! Convenient for a single night stay, either upon arrival or departures. I gave it only 4 stars because the bar is dry and they are waiting for their liquor license renewal (was really looking forward to... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Yanksgirl845. Thank you for your great review of our San Juan Airport Hotel. We are very happy to hear that you enjoyed your time with us. I would also like to communicate that we are working very hard on the license issue (believe me, even I sometimes need a drink!) and at the same time working on the black... More 

Kensington, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The airline arranged for us to stay in this hotel because of a change in the flight schedule. It was clean and quiet. The front desk staff was great! They (Heri and Geraldo) were friendly and helped us have a great time during this part of our trip that we did not plan for originally.

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello atropicalvacation. It is very nice to read your great review of our San Juan Airport Hotel, and it also gives us great pride to know that Herie and Geraldo from our staff delivered outstanding customer service! Our Management Team will make sure to communicate your nice comments to them. Please come back and visit with us soon. Safe travels,... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel would be awesome even if it was only for the location. It's right in the terminal, so all you have to do to check in is walk out of the door. Stress free! The room we were in was small, but very comfortable. They have a nice continental breakfast too. Wifi was just a little slow. Service was... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Edilts92. Thank you for taking the time to write such a nice review of our San Juan Airport Hotel. Convenient location, comfortable beds and great service as you mentioned is what we are! Please make sure to visit us again in the near future. It was our pleasure to serve you, JF More 

Bucks County, PA
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 1 week ago

Not the best, not the worst. Since it was our first trip to San Juan and we had a very early fight out we chose to stay at the airport. Next time we'll know better and choose an off airport hotel with better amenities. Never bothered by noise but the rooms are dated and not the nicest.

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear BLH613. Thank you for taking the time to write a review after your stay at our San Juan Airport Hotel. We are happy to hear that you enjoyed your stay at our property and are looking forward to your return. Safe travels, JF More 

Yabucoa, Puerto Rico
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Really good place if you are in a short visit to PR and don't want to be far away from the airport, not alot luxury but it's a nice place, needs a little bit of painting, it's more a Motel type than a Hotel type.

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Rhadepr. Thank you very much for your kind words about your recent stay at our San Juan Airport Hotel. We are happy to hear that you liked our hotel and that you appreciated our services and location. Look forward to your return, JF More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Overview: First impression is "ok, where the Hotel". Once you walk approx 3-4 minutes from the farthest terminal, you'll see the Hotel. It's located in terminal D on the second floor. Benefit: the major benefit of staying here is that it's literally located at the airport. No need to get in a bus or transfer. Comfort: Excellent! I had to... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Bob B. Thank you very much for taking the time to write a feedback after your stay at our San Juan Airport Hotel. With pleasure we read that you enjoyed your stay in our Hotel and that we could exceed your expectations. We are also very appreciative of your comments regarding our service, will pass it along to our... More 

Jacksonville, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

GOOD Customer service, great breakfast, clean rooms with all basic amenities, great location for early morning check in, snack/beverage machine prices are pretty good, washing & drying machines, compares to Hampton Inn and other similar chain hotels BAD A/C too cold Better Signs to front desk counter (too confusing) Alarm/radio/clock not compatible with newer iPhones RECOMMENDATIONS Breakfast room: Take down... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Pedroj251. Let me take this opportunity to thank you for taking some of your precious time to write a review about your recent stay at our San Juan Airport Hotel. I was very pleased to hear you enjoyed your stay with us as well as the service attitude of our staff. Your overall ratings about our hotel in general... More 

Roseau, Dominica
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The best part about this hotel is that it is located right in the airport for persons who have to overnight. However it is not the best in terms of the standards of the hotel. I initially planned to give this hotel a 2/5. But the receptionist on my checkout day improved my experience. When we were checking in after... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings BrentonHilaire. Thank you for your taking the time to write about your experience at our San Juan Airport Hotel. At our property we work hard to deliver an exceptional guest experience and it is apparent that in this case we failed to execute, for which we sincerely apologize. We are thankful for your feedback and would appreciate if on... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Long story short, this Hotel is miraculously one if the best places I've ever stayed at an Airport. Has everything you need from an amazing customer service, to incredibly cleaned rooms, great breakfast and FASSTTT internet.

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Marycopangen. Thank you for such amazing review of our San Juan Airport Hotel. We appreciate your comments regarding our location, service, amenities and breakfast offer. we look forward to your return. Safe travels, JF More 

glasgow
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked the hotel as we had a late arrival for airport before cruse sailing. The hotel is situated rightt in middle of airport and is 1 minute from the arrivals desk. Check in was quick and easy and the double room was small but clean and tidy with tea and coffee making facilities. After a much needed sleep we had... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear drebir, thank you very much for taking the time to share your comments after your recent stay at our San Juan Airport Hotel. We are delighted to read that you enjoyed your stay with us and that you appreciated the central location, the outdoor space, and the breakfast offer. Please come back and say hello soon. Nice day, JF More 

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