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San Juan Airport Hotel

2.5 of 5 Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
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San Juan Airport Hotel
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San Juan Airport Hotel
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464 reviews from our community

Traveler rating
    59
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    151
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    57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Apart from being a little difficult to find since it's located literally at the airport, on terminal D, the hotel was what my husband and I needed. We were flying out on an early cheaper flight and what's best than to be steps away from the airline counters. The money we saved getting an earlier flight, was money saved to... More 

Was this review helpful? Yes 2
netanya, israel
Top Contributor
91 reviews 91 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

We missed our connection from Martinique to Miami (as usual with American Airlines..) and were given vouchers for the night at the airport hotel. There were about 30 passengers, and although the flight was delayed by no less than four hours, AA started to re-book the flights only upon our arrival. Up to this point no fault of the hotel... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear David s: I appreciate you taking the time to share your impression of our hotel on Trip Advisor. We take our guests comments very seriously and we will follow up on the issues you encountered. I honestly appreciate the feedback as it helps us in our continued mission to improve our product and service. We hope you give us... More 

Louisville, KY
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived late at night and needed a place to stay before heading to our beach hotel the next day. It was clean, easy and less expensive than a wasted night at the resort, so is exactly what an airport hotel should be. It was a little hard to find from the Delta baggage area, but maybe we were just... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear gkosse, you could have not said it any better, San Juan Airport Hotel is all about great location, bang for your buck and service. We appreciate your comments and your visit, and must communicate that as we speak we are working hard on the airport signage. Look forward to your next visit. sincerely, JF More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the airport hotel back in October for a Cruise with my family. I figured I would stay at the airport since it's near to almost everything and it was very affordable. My parent ended up staying at the Marriott Courtyard on the beach because they found a cheaper rate, only to find out that the advertised rate... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Karenscott24, thank you very much for taking the time to write a review after your second stay in our San Juan Airport Hotel. We are delighted to hear that you appreciated our good location, our prices and first and foremost our service. I also want to thank for bringing your parents with you this time. Much appreciation for highlighting... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

So what are you meant to expect from an airport hotel? This place is pretty poor and expensive expensive for what it offer. Room are very tired, attention to detail poor (light bulbs on the bedside table are not even the same colour). The breakfast area is terrible. Awful eggs, terrible ham slices that somehow have been warned up, coffee... More 

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings yann l. We appreciate you posting your review of your recent stay at the San Juan Airport Hotel. Even thought I am disappointed, I welcome the feedback as it helps us in our continued mission to improve our product and service. I hope you give us another chance in the future. At that time, please contact me directly so... More 

Lewisburg
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is clean. Bed is comfortable. The rooms are small. Front desk staff is friendly. Air conditioning is cool but livable. Good for that quick overnight mfor a morning flight. BJ's Bistro has good food but the service terrible. Price is OK.

Was this review helpful? Yes
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Jim M: Thank you very much for taking the time to write a feedback after your stay at The San Juan Airport Hotel. We take great pleasure in reading that you enjoyed your stay in our Hotel and that we could exceed your expectations. Looking forward to your return visit. Best regards JF More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

When we first chose this hotel out of many other near by Isla Verde Hotel, we knew it could be a chance since it's located at the airport. So, we took the opportunity and thankfully the Hotel was better than expected. From the location which is truly remarkable, to the service you get at the front desk, to the cleanliness... More 

Was this review helpful? Yes 1
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Davestrayer. Thank you for your comments regarding your recent stay at the San Juan Airport Hotel. We do very much value the feedback of our guests and we appreciate your overall very good review about our property. We are looking forward to welcome you again! Best regards, JF More 

New York
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For an airport hotel it is nice. It is a good place to stay if you fly in late and are leaving early. The rooms are clean and the staff friendly. I'd advise that you do not eat at the hotel restaurant. If you have time take a $15-$20 cab ride to Old San Juan for food. I also stayed... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello Deirdre S. Thank you very much for your kind words about your recent stay at the San Juan Airport Hotel . We are happy to hear that you liked our hotel and that you appreciated our services. Thank you for recommending us also to your friends and family! Sincerely, JF More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here last year and thought we should try it again. This time, we were given a card that said "Rate us on Tripadvisor" which I think is pretty cool because the hotel hands it out to everyone. I mean, how honest can that be? So, going on to the review, the room we booked was for $139.00 plus... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Mattrisen: Thank you very much for taking the time to write a review after your stay in our San Juan Airport Hotel. We are delighted to hear that you appreciated our new look, our service, and specially the good location and no hidden fees. We hope to welcome you again, next time you visit Puerto Rico, and remain with... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My hubby and I stayed at the San Juan Airport Hotel BC we wanted something cool and relaxed. We've stayed at many hotels on the beach, and rarely actually go to the beach. At this hotel, we had room number 519, King size room, located on the fifth floor once you come out of the elevator. It was perfect. For... More 

Was this review helpful? Yes 2
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear brittneyacevedo, thank you so much for your really nice words and your feedback after your stay at The San Juan Airport Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel service exceeded your expectations. Our staff takes a lot of pride in providing the utmost customer service to our guests. We hope... More 

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Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — San Juan Airport Hotel 2.5*
Number of rooms: 125
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Also Known As:
Best Western San Juan
San Juan Best Western

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