Rooms smell VERY musty, and are very small, service is close to nonexistent and staff are rude. Lock on the door was broken and safe did not work, temperature is freezing with no option to turn it up above 20 degrees celcius. Saw manager (blond curly hair) mistreating staffi in my presence. You are much better off staying at one... More

If you have to travel several hours to the airport to then take a flight home, it can be stressfull to get there on time. So I decided to arrive the day before, see Old San Juan and then check in at the Hotel in the airport (I made reservation before going). Long story short, reception was very helpful, the... More

San Juan airport, Puerto Rico – We stayed at the Best Western right in the airport. PRO: Convenient to the airport, quiet and reasonably priced. CON: Four or five steps to the lobby make it difficult for handling luggage. There is a handicap lift, but that is a hassle to use because assistance is needed from the front desk and... More

The hotel wasn't very accomodating. We had to wait to check in and I just felt that the staff wasn't very helpful. The room was ok, but jus ok nothing to write home about. The location at the airport was fantastic, but that is about all I could say positive about the place.

I've stayed at this hotel twice now, one overnighter and then two nights. The location ofcourse couldn't be more convenient for someone who wants to be as near to the' hotel as possible. The hotel is basically attached to the airport terminal. The entrance is right outside of the terminal entrance, so absolutely perfect for overnighters. The staff were very... More

We stayed at this hotel as we were getting in late at night and we were leaving early for a cruise the next day. I was a little nervous of staying at a Best Westen as I have had a few disappointments with that chain. However, we were not prepared to spend a lot of money for a few hours... More

My last visit to this hotel was during September 1989. My group was stranded in the hotel as we rode out Hurricane Hugo. At the time, the hotel - a pretty basic place to overnight between flights - was all-but deserted. The airport closed and staff went home, leaving us to ride out the hurricane alone and fend for ourselves... More

This is exactly what you should expect from an airport hotel. No real frills, luxury, or personal attention, but clean, predictable service, a decent mattress, A/C and free breakfast. Pluses: literally in the airport; no shuttle needed. breakfast was decent, albeit simple, I barely heard any noise, despite being right by the runway. They must have thick insulated walls. Minus:... More

Unfortuantly we have stayed at this hotel too many times (6+) for only one reason... arriving on a very late flight followed by a very early departure... the place is located in the terminal just steps away from the American Airlines check-in counter and gate security.... This place is the bottom of the pits... first their office accessable only by... More