This hotel is very conveniently located in Condado (10 minute, $16 cab ride to Old San Juan, or take the 75 cent bus) and has free parking. The man at the front desk was extremely friendly and helpful. The rooms are typical quality inn, which is to say pretty good for the price. They were very clean, beds were comfortable,...
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Dear Maga84,
Thank you for sharing your experience at Quality Inn El Portal. We look forward to welcoming you back. Please feel free to contact me directly at mrios@qualityinnelportal.com and I will be happy to make the reservation.
Saludos,
Miguel Rios - Owner
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We stayed at the Quality Inn El Portal for four days during our Puerto Rico trip in February 2012. It's a clean, confortable, mid-range hotel in the Condado area that is very convenient to restaurants and the beach. We enjoyed the fresh pastries served for breakfast each morning as part of the continental breakfast on the hotel's roof. (Breakfast also...
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Dear Eric H,
Thank you for your wonderful remarks, which I have shared with Domingo Morales. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
Saludos,
Miguel Rios - Owner
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I didn't plan to stay in this hotel during my stay to San Juan, but my experience at the previous hotel was so incredibly horrible I booked a room here the next day. The staff is extremely nice, the view of the sea/El Condado from the roof-top during breakfast was amazing, the beds were comfortable AND CLEAN. It's an older...
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Dear Qualis_Rex,
Thank you for your review. It is very good to read that you enjoyed your time at Quality Inn El Portal. Please let us know the next time you decide to stay with us. Feel free to contact me directly at mrios@qualityinnelportal.com and I will be happy to make your reservation.
Saludos,
Miguel Rios - Owner
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We stayed at this hotel at the begining and the end of a cruise trip to the Carribean. We had no problems with our first room ... at least not with bed bugs but it stunk... but apprently the second room had bed bugs and both my wife and I had bites. We only discovered this when we returned to...
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Dear Cliff B,
We apologize for any inconveniences you encounter during your stay. Please rest assured that we take very seriously and value all guest comments. We just finished stripping the rooms where you stayed and we have not found any type of insect nor any bed bugs. We are taking advantage of this situation to deep clean both of...
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This hotel is nice. It's right in the middle of everywere. Only about 2-3 blocks from the beach. Free breakfast every morning on the terrace on the 7th floor with a great view!!! Very clean and the staff were nice and helpful. We had no complaints.
The hotel is located in a good area, restaurants and shops are just a...
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Dear FerL,
Thank you for your review, it was good to read that you had a nice time at Quality Inn El Portal. We look forward to your next visit. Please feel free to contact me directly at mrios@qualityinnelportal.com and I will be happy to make your reservation.
Saludos,
Miguel Rios, Owner
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Very conveniently located in Condado. 3 short blocks to beach, tons of restaurants nearby. Right down the street from the Walgreens for various supplies, including wine. Wifi in the room. Bus on Ashford to Viejo San Juan is very easy but one time returning the driver seemed to disappear for hours at the terminal in Viejo San Juan, aggravating a...
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Dear Sean D,
It gives us great pleasure to read that you enjoyed your recent stay at Quality Inn El Portal. For a short trip it seems you learned your way around San Juan by bus or driving a car very well. We look forward to welcoming you back. Please feel free to contact me directly at mrios@qualityinnelportal.com and I...
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I seem to "win" this place a lot when I do a Priceline-Name-Your-Own-Price deal...yes, the hallways could use remodeling but it's a nice low-key quiet spot in the middle of EVERY place you'd want to go in San Juan! Great trendy upscale pizza spot just opened next door! It doesn't have a pool but the beach is close by!
Dear Gringa Grrrl,
Thank you for your nice review. It seems you have stayed with us a few times and you know your way around San Juan. Please feel free to contact me at mrios@qualityinnelportal.com the next time your travels bring you to San Juan so I can help you make your reservation.
Best regards,
Miguel Rios - Owner
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I stayed at the Quality Inn El Portal Last September for one night before leaving on a cruise. The service is was not friendly but also not rude. The front desk clerk at night just treated us like cattle. Just checked us in, gave us the key and told us what floor the room was in. The clerk in the...
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We apologize for the service provided upon your arrival to the hotel last September. But we would like to thank you for taking time to post your positive comments about Quality Inn El Portal. It is good to know that you enjoyed your stay at the hotel.
We look forward to a next visit in the near future, please let...
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Very courteous and helpful staff, close to Condado. Our room was quiet and clean ( 7th floor) - the only noise was in the morning when they started to get ready for breakfast overhead. One caveat- very little hotel parking. We had a rental car and arrived early and did get a spot.
Saludos! Thank you for taking time to share your experience at Quality Inn El Portal. We will share your comments with our staff and on their behave we thank you. Our staff a the breakfast area has just been notified that they need to be more careful while setting up the breakfast area and not disturbing the guest downstairs.
Once...
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Stayed before and after our cruise. The hotel is great overall. Excellent location, can get a little noisy from the street below during the day, but less traffic at night. Like others mentioned, if you expect luxury, this is not the place for you, but if you need a good hotel at a good price, this is it. You get...
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Saludos! Thank you for sharing your stay at Quality Inn El Portal. We are glad to know that you had a pleasant stay with us and we have already shared your comments with Domingo and Stefano.
We hope you give us another opportunity in the near future.
Happy Holidays!
Miguel Rios-Owner
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