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All 47 San Juan hotels

Quality Inn El Portal

2.5 of 5 Hotel   |   76 Condado Ave, San Juan 00908, Puerto Rico
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Quality Inn El Portal
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58%
Ranked #29 of 47 hotels in San Juan
A recent review
4 of 5 stars reviewed 4 weeks ago
Alison R Charlotte, North Carolina
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171 people have reviewed this hotel

Traveler rating
    30
    65
    33
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    22
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28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Charlotte, North Carolina
Top Contributor
129 reviews 129 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our stay in San Juan was busy out and about every day. We stayed at the hotel for the evenings, and breakfast in the morning. We have no complaints about the hotel for this time. This hotel is fairly basic. Rooms and bathrooms were smaller, but had everything we needed. No microwave, but you do get a mini fridge, safe,... More

Was this review helpful? Yes 1
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 31, 2014

We stay in Quality Inn all over the United States and this has been the worst one. The hotel rooms are very small compared to other hotels. The parking at this location is HORRIBLE! There are 3 spaces located on the side of the hotel and room for 4 cars in front of the hotel, but these spaces are not... More

Was this review helpful? Yes 3
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 18, 2014

Immediate smell of mildew, rude front desk staff. Hallway and rooms had strong smell of mold. Beds were comfy, no internet or cable for the first day due to a storm. The rooftop is sadly closed immediately following breakfast. Continental breakfast was not so special. Beach was a short 5- 10 min walk, close to restaurants.

Was this review helpful? Yes 1
Bilbao (Spain)
Contributor
19 reviews 19 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 7, 2014

Value for money. Good location. Good price. It is not the best hotel ever, but it is nice. breakfast is included. Employees are very kind. I dont understand why reviews must hace characters, I dont want to write more....

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 19, 2014

This was our cheapest option and was fine. The halls are dark and scruffy but the room was clean. There was no hot water at night but by morning there was again. The desk attendant seemed surprised we had come by car. Although it is a 7 floor hotel, there were only 4 parking places out front and then 3... More

Was this review helpful? Yes 1
Morgantown, WV
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 4, 2014

We stopped at Quality Inn El Portal, pretty much knowing what to expect. The location was convenient for strolling about and my daughter and I felt safe. The front desk clerk was helpful and gave us information about businesses in the area. Sure the walls are thin, the property is old and the furnishings & TV are pretty tired, but... More

Was this review helpful? Yes 4
Florida City, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2014

My name is Jose Dones, I went to Puerto Rico last week (March 27 to 31) and I had a very good experience staying at the Quality Inn El Portal. Room was very neat and clean, breakfast were good every morning, costumer service at the front desk were perfect with Emmely Ayala and Domingo Morales; you guys did a very... More

Was this review helpful? Yes 1
Salt Lake City, Utah
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed March 31, 2014

A travel agent for our business group booked us into this bad dream. We arrived after midnight, and since I didn't feel like trying to relocate in the wee hours of the morning, we endured this less than "quality" inn. The desk clerk was kind but not helpful as I hauled many cases of luggage up the entry stairs. As... More

Was this review helpful? Yes 2
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear LIndaKay3, Our sincerest apologies for not meeting your expectations during your stay at Quality Inn El Portal. I would like you to know that we strive to make every guest stay a satisfaying one. Your comments have been taken very seriously. Sometimes it is difficult to control the humidity but we have put together a maintenance plan to address... More

Joplin, Missouri
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 25, 2014

We (wife & I) came to San Juan with uncertain expectations regarding accomodations, and were pleasantly surprised by our experience with Quality Inn El Portal. The facitity was clean, the staff was cordial, and the location was great for our purposes--preparing for boarding cruise ship (at Pan American pier) the next day. Further, the price was reasonable, and we'd stay... More

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Seattle
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed March 19, 2014

I have been staying here on a regular basis for over 4 years. It is a clean, well run hotel with a helpful staff. It is in an excellent location in the Condado area, right in the heart of tourist activity, and a 10 min walk from the beach. Rooms are average size, and have a fridge and micro, flat... More

Was this review helpful? Yes 1
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Additional Information about Quality Inn El Portal

Address: 76 Condado Ave, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn El Portal 2.5*
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Also Known As:
Quality Inn El Portal Hotel San Juan
Quality Inn San Juan
San Juan Quality Inn

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Perfect for leisure and business travelers alike, the Quality Inn El Portal in San Juan features free high speed wireless internet service, free al-fresco roof-top breakfast buffet, Pizzeria La Competencia on premises, comfortable guestrooms, and personalized service. The hotel is located in the trendy Condado Beach area with its casino, boutique shops, dining and entertainment opportunities, and is just minutes from Old San Juan, the Cruise Ship Terminal, the Puerto Rico Convention Center, and an endless array of other great attractions, business, and historic sites. Come home to Puerto Rico at the Quality Inn El Portal. ... more   less 
Number of rooms
47

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