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Quality Inn El Portal

2.5 of 5
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76 Condado Ave, San Juan 00908, Puerto Rico
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Quality Inn El Portal
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Ranked #32 of 45 Hotels in San Juan
A recent review
3 of 5 stars reviewed 5 days ago
Astridlopez
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213 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 of 5 stars Reviewed 5 days ago NEW

Overall ok they have to fix the air in the room need some painting and a new elevator plus they have to change the carpets in the halls but have a great location and the personnel are so kind and the breakfast is excellent just fix some details and are the best inn in San Juan

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Toronto, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed at the Quality Inn El Portal in Condado, PR. Taxi from airport is $15 plus $1 for each piece of luggage. It's about 10 mins from airport. The staff at hotel are very friendly and accommodating. They will assist you with directions, things to do in area, etc. Our room was very clean and cozy. Bathroom was very... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

Great place to stay right next to the beach friendly staff great continental breakfast will come back great price clean beautiful views no problems at all very pleasant kinda romantic and close to everything

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Pittsburgh, Pennsylvania
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is great for the kind of traveler who is looking for a clean, safe place to call "home base" while away. You will get a clean room with a comfortable bed, breakfast, a hot shower and still be on budget and really close to everything. For all of these reasons, it was a great choice for my time... More 

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Washington DC, District of Columbia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel immediately due to the price (~$80-90 a night), but didn't expect a great room. We were pleasantly surprised: the facility itself is basic with bare necessities, but the staff was extremely helpful (especially for finding the parking!), the room was very clean. It's only a few blocks to the Condado beaches and the bridge to Old... More 

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Lena, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 22, 2015

We stayed at this hotel after being rewarded for sitting through a grueling timeshare talk. ( I'm sure many of you know what I mean.) Any way... it was basically a free 5 day 4 night stay after paying taxes and hotel fees. San Juan is awesome!! This hotel is fine if all you desire is a clean small room... More 

Was this review helpful? Yes 3
Rapid City, South Dakota
1 review
4 of 5 stars Reviewed April 27, 2015

This was my first time to Puerto Rico and i would stay here again if i went back. Not a big flashy hotel but perfect for what we needed. Stayed for 5 nights, the bed were nice and soft. The staff was very helpful. Denise checked us in and was very informative about how to get around and what to... More 

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Mayaguez
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 16, 2015

We stay here to go to an activity in the Convention Center of Puerto Rico. The experience was again very good. No problems with the parking, some noises from the A/C but not a great issue. The breakfast is good and the view is really pretty. Is very close to different interesting sites.

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 11, 2015

The Quality Inn El Portal is affordable, in a great location (walking distance from restaurants, Walgreens, a CVS and two bus stops, the B21 and the B53 bus). The B21 takes you right into Old San Juan. The hotel was clean and the breakfast wasn't anything fancy. The breakfast was simple (pastries, cereal, waffle, juices). There was an issue with... More 

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St. Croix
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 30, 2015

My husband and I stayed at the Quality Inn for two nights the Hotel is in a convenient location to walgreens,cvs pharmacy and some OK restaurants, as for the customer service its sucks we walked in said good afternoon to the front desk person she never answered Ms.Dennis Cruz is her name so we waited until she was finished doing... More 

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brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Unique23, Our sincerest apologies for what you experienced during your check in time at Quality Inn El Portal. That is not the way in which we treat our guests and we are taking corrective action. I would like you to know that we strive to make every guest stay a satisfaying one. Your comments have been taken very seriously.... More 

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