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All 47 San Juan hotels

Quality Inn El Portal

2.5 of 5 Hotel   |   76 Condado Ave, San Juan 00908, Puerto Rico
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Ranked #31 of 47 Hotels in San Juan
A recent review
5 of 5 stars reviewed 4 days ago
MichelleGee8 Penticton, Canada
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188 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Miami, Florida
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed yesterday NEW

I had to stay at this hotel because my convention hotel was sold out. It's a very old very tired hotel. Room had stains I'm the carpet, the iron is bolted to the ironing board with a security cable so no one steals it (weird). The Ac made a loud banging noise every ten minutes and woke me up all... More 

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Penticton, Canada
Top Contributor
110 reviews 110 reviews
101 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is in a great location, a block from the beach and three blocks from Walmart, Taco Bell, Burger King, Walgreens,CVS etc. The old city is about an hour if you walk and the bus is unreliable. We waited almost two hours for a bus that never showed up. I would recommend renting a car. We rented from Dollar... More 

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here while visiting during the San Sebastián festival. It was a nice hotel and the balcony was very pretty at night. The room was clean but the price was a little high for its size. Parking was a pain as the lot is a couple of blocks away and driving a utility van around was difficult. Overall I... More 

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Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have read other reviews that may have been a bit discouraging but we chose to go against the odds, and I must say it surely has exceeded our expectations. Awesome group of staff, friendly and were extremely resourceful when needed. Breakfast was awesome! Great community and so full of life day or night. Everything was within walking distance, stores,... More 

Was this review helpful? Yes 5
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2014

Rooms were smaller than we expected. Rates ok. Breakfast was good.Receptionist let us park our car in at the hotel even after we checked out. Area around the hotel is good. Walking distance to beach and good restaurants.

Was this review helpful? Yes 2
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear AbhishekA, We would like to thank you for sharing your recent experience at Quality Inn El Portal. It is good to learn that you liked the service provided by our staff, the hotel location and specially the breakfast. For the last few weeks we changed our breakfast to the restaurant in lobby level. Hope we to see you again... More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 18, 2014

We stayed one night in this hotel before a cruise and it was terrible....expensive for what it was, dirty,uncomfortable bed and a shower that just dripped water from it. The noise from the terrace above woke us early in the morning as they set up the breakfast there. Breakfast was included in the price, but forget it, its a joke... More 

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Steveyworld, We would like to apologize the inconveniences encountered during your stay at Quality Inn El Portal. But we would like to let you know that we do value our guests comments. We have moved the breakfast from the Sky Terrace to Armand's restaurant at lobby level. Which makes it better for our guests when the weather conditions are... More 

Tortola, Piura, Peru
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 30, 2014

for a Choice hotel this is the worst musty and damp from th time we walked in - actually made my asthma worse than ever. room small and confining. If the windows had ben closer to the floor it would have made the room appear larger - less confining. bathroom smaller than anything we have ever seen. breakfast is on... More 

Was this review helpful? Yes 2
San antonio
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2014

The hotel is clean inside and out. As soon as you get there you are greeted by friendly staff who gives you coupons to try out the local eateries. The room was clean and cold which was a relief coming in out of the hot humid air. The room was small but had the essentials, bed, dresser, desk, refrigerator, and... More 

Was this review helpful? Yes 2
Orlando, Florida
Top Contributor
198 reviews 198 reviews
74 hotel reviews
225 helpful votes 225 helpful votes
5 of 5 stars Reviewed October 22, 2014

at check in Domingo was very helpful, friendly and willing to get me a parking spot, Thank You. Location couldn't be better, 5 minutes driving to old San Juan, about 10 min driving to the big shopping mall and airport. The rooms are clean, comfortable bed, and clean bathroom. The room has a safe, medium size refrigerator A+, and free... More 

Was this review helpful? Yes 3
Saskatoon,SK Canada
Top Contributor
197 reviews 197 reviews
64 hotel reviews
597 helpful votes 597 helpful votes
2 of 5 stars Reviewed September 29, 2014

We stayed at the Quality Inn El Portal for 2 nights in Feb 14-16. There were limited places to stay in San Juan at that time and as such prices were getting up there. We Paid $325 tax in booking thru their corporate web site. This was actually one of the more affordable places in San Juan. The hotel is... More 

Was this review helpful? Yes 6
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Additional Information about Quality Inn El Portal

Address: 76 Condado Ave, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn El Portal 2.5*
Number of rooms: 47
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Also Known As:
Quality Inn El Portal Hotel San Juan
Quality Inn San Juan
San Juan Quality Inn

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