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Quality Inn El Portal

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76 Condado Ave, San Juan 00908, Puerto Rico
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Quality Inn El Portal
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Ranked #32 of 46 Hotels in San Juan
A recent review
4 of 5 stars reviewed 1 week ago
Alma C Princeton
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194 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Princeton
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I traveled by myself and found that the hotel, although modest, was perfect for me. I am Puerto Rican and lived during my childhood in this neighborhood. I had gone to first grade at the Lucchetti school just in front of the hotel. I was welcomed by Brenda Alonso, the general manager, who was very helpful with my requests. The... More 

Was this review helpful? Yes 1
Lebanon, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Was secured as a block of rooms for a group going on a cruise. Upon arriving looks ok from the outside. That was the highlight. Old and very rundown, very damp and musty, sticky rusty doors. We had a dirty bathroom complete with someone else's hair in the shower, not a good way to start vacation. Rooftop deck closed, so... More 

Was this review helpful? Yes 2
Rochester, Michigan
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were one of 8 couples that checked into this hotel for a one night stay on February 20th. I must say, the price for the room was very fair, the bed was comfortable and the view from the rooftop was awesome. The staff was friendly and helpful. There is a CVS and a Walgreens with in blocks of the... More 

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear junebaby52, Thank you for writing a review and sharing your recent experience at Quality Inn El Portal. It was good to learned that you found the bed in your room to be comfortable, the view from the Sky Terrace to be awesome, our staff to be friendly and to enjoyed of the hotel's location as well as the Continental... More 

Port Elgin, Ontario
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Arrived here before a cruise. Rooms are small and carpet is needing to be replace. A/c worked fine. 1 ply toilet paper in the small bathroom . Elevator was broken although was repaired later that afternoon. I would look for a different hotel next time. The hotel is a short walk to beaches and shops though

Was this review helpful? Yes 1
Plainfield, Indiana
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 6, 2015

This hotel was not worth a second visit from us. The carpeting was in need of replacing, and had an odor. When we arrived on the sixth floor, ceiling panels were missing, exposing the air conditioning blower, electrical, and copper tubing. We were told the ice machine and drinkable water were on the fourth floor. The ice machine worked, but... More 

Was this review helpful? Yes 2
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Jaklay, We deeply apologize for the inconveniences you encountered during your recent stay at Quality Inn El Portal. We do value your comments and appreciate you letting us know and so we can take the necessary action. Once again we apologize, Brenda Alonso-General Manager More 

Miami, Florida
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 30, 2015 via mobile

I had to stay at this hotel because my convention hotel was sold out. It's a very old very tired hotel. Room had stains I'm the carpet, the iron is bolted to the ironing board with a security cable so no one steals it (weird). The Ac made a loud banging noise every ten minutes and woke me up all... More 

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brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Reynaldo R, Our sincerest apologies for not meeting your expectations during your stay at Quality Inn El Portal. I would like you to know that we strive to make every guest stay a satisfaying one. Your comments have been taken very seriously. Thank you for your review and we hope you give us another opportunity in the future. Brenda... More 

Penticton, Canada
Top Contributor
114 reviews 114 reviews
103 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed January 27, 2015

This hotel is in a great location, a block from the beach and three blocks from Walmart, Taco Bell, Burger King, Walgreens,CVS etc. The old city is about an hour if you walk and the bus is unreliable. We waited almost two hours for a bus that never showed up. I would recommend renting a car. We rented from Dollar... More 

Was this review helpful? Yes 4
Contributor
16 reviews 16 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 25, 2015

We stayed here while visiting during the San Sebastián festival. It was a nice hotel and the balcony was very pretty at night. The room was clean but the price was a little high for its size. Parking was a pain as the lot is a couple of blocks away and driving a utility van around was difficult. Overall I... More 

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Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 4, 2015

I have read other reviews that may have been a bit discouraging but we chose to go against the odds, and I must say it surely has exceeded our expectations. Awesome group of staff, friendly and were extremely resourceful when needed. Breakfast was awesome! Great community and so full of life day or night. Everything was within walking distance, stores,... More 

Was this review helpful? Yes 6
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2014

Rooms were smaller than we expected. Rates ok. Breakfast was good.Receptionist let us park our car in at the hotel even after we checked out. Area around the hotel is good. Walking distance to beach and good restaurants.

Was this review helpful? Yes 2
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear AbhishekA, We would like to thank you for sharing your recent experience at Quality Inn El Portal. It is good to learn that you liked the service provided by our staff, the hotel location and specially the breakfast. For the last few weeks we changed our breakfast to the restaurant in lobby level. Hope we to see you again... More 

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