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Quality Inn El Portal

2.5 of 5
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76 Condado Ave, San Juan 00908, Puerto Rico
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Quality Inn El Portal
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Ranked #32 of 46 Hotels in San Juan
A recent review
4 of 5 stars reviewed 1 week ago
Natsn0w Mayaguez
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200 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mayaguez
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay here to go to an activity in the Convention Center of Puerto Rico. The experience was again very good. No problems with the parking, some noises from the A/C but not a great issue. The breakfast is good and the view is really pretty. Is very close to different interesting sites.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Quality Inn El Portal is affordable, in a great location (walking distance from restaurants, Walgreens, a CVS and two bus stops, the B21 and the B53 bus). The B21 takes you right into Old San Juan. The hotel was clean and the breakfast wasn't anything fancy. The breakfast was simple (pastries, cereal, waffle, juices). There was an issue with... More 

Was this review helpful? Yes 2
St. Croix
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at the Quality Inn for two nights the Hotel is in a convenient location to walgreens,cvs pharmacy and some OK restaurants, as for the customer service its sucks we walked in said good afternoon to the front desk person she never answered Ms.Dennis Cruz is her name so we waited until she was finished doing... More 

Was this review helpful? Yes 2
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Unique23, Our sincerest apologies for what you experienced during your check in time at Quality Inn El Portal. That is not the way in which we treat our guests and we are taking corrective action. I would like you to know that we strive to make every guest stay a satisfaying one. Your comments have been taken very seriously.... More 

Orlando, Florida
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed here the night after our cruise came in. Booked for us by a friend so we didn't know what to expect but we were very pleasantly surprised! It's clean, recently updated, centrally located and safe - all at an affordable price. Highly recommended!

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brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Michael W, Thank you for sharing your experiece during your recent stay at Qualty Inn El Portal. It is very good to learn that you enjoyed your stay. We hope to see soon. Brenda Alonso-General Manager More 

Halifax, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location just minutes from the beach and an easy walk from the hotel. The breakfast was great and the roof top dining area was really nice. The room was a little small and could stand to have some renovations i.e., the carpets are getting a little old and slightly dirty. The staff was very helpful and polite. I would... More 

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brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Tj_Traveller001, Thank you for your nice review. We strive to make every guest's stay an enjoyable one so it's very good to read that you liked the location of the hotel, the breakfast served at the Sky Terrace and most specially the service provided by the hotel staff. Once again thank you and we look forward to your next... More 

Princeton
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 18, 2015

I traveled by myself and found that the hotel, although modest, was perfect for me. I am Puerto Rican and lived during my childhood in this neighborhood. I had gone to first grade at the Lucchetti school just in front of the hotel. I was welcomed by Brenda Alonso, the general manager, who was very helpful with my requests. The... More 

Was this review helpful? Yes 1
Lebanon, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 13, 2015 via mobile

Was secured as a block of rooms for a group going on a cruise. Upon arriving looks ok from the outside. That was the highlight. Old and very rundown, very damp and musty, sticky rusty doors. We had a dirty bathroom complete with someone else's hair in the shower, not a good way to start vacation. Rooftop deck closed, so... More 

Was this review helpful? Yes 2
Rochester, Michigan
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 7, 2015

We were one of 8 couples that checked into this hotel for a one night stay on February 20th. I must say, the price for the room was very fair, the bed was comfortable and the view from the rooftop was awesome. The staff was friendly and helpful. There is a CVS and a Walgreens with in blocks of the... More 

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear junebaby52, Thank you for writing a review and sharing your recent experience at Quality Inn El Portal. It was good to learned that you found the bed in your room to be comfortable, the view from the Sky Terrace to be awesome, our staff to be friendly and to enjoyed of the hotel's location as well as the Continental... More 

Port Elgin, Ontario
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed March 5, 2015 via mobile

Arrived here before a cruise. Rooms are small and carpet is needing to be replace. A/c worked fine. 1 ply toilet paper in the small bathroom . Elevator was broken although was repaired later that afternoon. I would look for a different hotel next time. The hotel is a short walk to beaches and shops though

Was this review helpful? Yes 1
Plainfield, Indiana
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 6, 2015

This hotel was not worth a second visit from us. The carpeting was in need of replacing, and had an odor. When we arrived on the sixth floor, ceiling panels were missing, exposing the air conditioning blower, electrical, and copper tubing. We were told the ice machine and drinkable water were on the fourth floor. The ice machine worked, but... More 

Was this review helpful? Yes 2
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Jaklay, We deeply apologize for the inconveniences you encountered during your recent stay at Quality Inn El Portal. We do value your comments and appreciate you letting us know and so we can take the necessary action. Once again we apologize, Brenda Alonso-General Manager More 

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