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All 44 San Juan hotels

Quality Inn El Portal

2.5 of 5 Hotel   |   76 Condado Ave, San Juan 00908, Puerto Rico
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Quality Inn El Portal
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Ranked #29 of 44 hotels in San Juan
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165 people have reviewed this hotel

Traveler rating
    30
    64
    30
    19
    22
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28
57
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Morgantown, WV
Contributor
14 reviews 14 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stopped at Quality Inn El Portal, pretty much knowing what to expect. The location was convenient for strolling about and my daughter and I felt safe. The front desk clerk was helpful and gave us information about businesses in the area. Sure the walls are thin, the property is old and the furnishings & TV are pretty tired, but... More

Was this review helpful? Yes 4
Florida City, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My name is Jose Dones, I went to Puerto Rico last week (March 27 to 31) and I had a very good experience staying at the Quality Inn El Portal. Room was very neat and clean, breakfast were good every morning, costumer service at the front desk were perfect with Emmely Ayala and Domingo Morales; you guys did a very... More

Was this review helpful? Yes 1
Salt Lake City, Utah
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed 2 weeks ago

A travel agent for our business group booked us into this bad dream. We arrived after midnight, and since I didn't feel like trying to relocate in the wee hours of the morning, we endured this less than "quality" inn. The desk clerk was kind but not helpful as I hauled many cases of luggage up the entry stairs. As... More

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear LIndaKay3, Our sincerest apologies for not meeting your expectations during your stay at Quality Inn El Portal. I would like you to know that we strive to make every guest stay a satisfaying one. Your comments have been taken very seriously. Sometimes it is difficult to control the humidity but we have put together a maintenance plan to address... More

Joplin, Missouri
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We (wife & I) came to San Juan with uncertain expectations regarding accomodations, and were pleasantly surprised by our experience with Quality Inn El Portal. The facitity was clean, the staff was cordial, and the location was great for our purposes--preparing for boarding cruise ship (at Pan American pier) the next day. Further, the price was reasonable, and we'd stay... More

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Seattle
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
173 helpful votes 173 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have been staying here on a regular basis for over 4 years. It is a clean, well run hotel with a helpful staff. It is in an excellent location in the Condado area, right in the heart of tourist activity, and a 10 min walk from the beach. Rooms are average size, and have a fridge and micro, flat... More

Was this review helpful? Yes 1
philly
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed March 12, 2014

Stayed here for 2 days on our honeymoon trip. Great staff, great location, great price. We were able to walk to the beach, restaurants & stores. Never felt unsafe. Parking is almost non-existant but we managed each night. Water pressure was great. Free breakfast on the rooftop was such a nice surprise. Had a fridge in the room and able... More

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Jceschan, Thank you for such a nice review. It's good to read that you enjoyed your stay at Quality Inn El Portal. Looking forward to your next stay with us. Saludos, Brenda Alonso General Manager More

New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

I was in Condado the night of the Jazz festival in January. I had to get back to my hotel in Isla Verde, and there were no cabs available. I went to this hotel and asked if they had a car service I could call. Not only did the woman at the front desk give me the number, she called... More

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Barrybuzz H, Thank you for taking time to share your experience at Quality Inn El Porta even when you didn't stay with us. It is good to hear that our staff is always ready and available to provide service. We hope that in the future you consider staying with us. Please contact me at balonso@qualityinnelportal.com to assist you with... More

Murrells Inlet, South Carolina, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2014

I am a manager at a hotel in the states and speaking from experience, this hotel is quite the gem. Being that we were traveling out of our normal banking area, there was a bit of a mix up with our card at check in (by no fault of the hotel mind you) and the Manager, Cydmarie, and the front... More

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Chris S, Thank you for such a nice review, we ar e glad to learned about your experience at Quality Inn El Portal. We shared your review with our staff and on behalf of them, the owner and myself we thank you for such kind words. Please let us know the next time you plan to visit by contact... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 29, 2014 via mobile

We stayed two nights before a cruise and one night after.This was booked by the person organizing the cruise. The hotel is tired and old and shows it.it is located on a very busy street intersections so the noise is constant.the second stay we stayed in 702. This is located by a utility room and a pump came on every... More

Was this review helpful? Yes 2
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Buddjohn, We apologize if we didn't meet your expectations. We know that during your first stay we did encounter a mechanical problem which cause a water situation that took a couple of hours to get solve completely. We hope you can give us another opportunity in the future. Sincerely, Brenda Alonso General Manager More

Los Angeles, California
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed January 21, 2014

I stayed from 12/11-12/13. First Impression, the elevator was old fashioned, not replaced (not having the correct floors). The 7th floor room I stayed, had thin walls, meaning sounds of construction, partying, banging walls, or patio noise can be easily heard. It is very hard to sleep or nap any time of the day. These rooms need soundproof walls, for... More

Was this review helpful? Yes
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Jay L, We are sorry that we were not able to exceed your expectations. We do value your comments and appreciate you letting us know. Once again thank you and hope you give us another opportunity in the future. Saludos! Brenda Alonso General Manager More

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Additional Information about Quality Inn El Portal

Also Known As:
Quality Inn El Portal Hotel San Juan
Quality Inn El Portal Hotel
Quality Inn San Juan
San Juan Quality Inn
Address: 76 Condado Ave, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #29 of 44 hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn El Portal 2.5*
Official Description (provided by the hotel):
Perfect for leisure and business travelers alike, the Quality Inn El Portal in San Juan features free high speed wireless internet service, free al-fresco roof-top breakfast buffet, Pizzeria La Competencia on premises, comfortable guestrooms, and personalized service. The hotel is located in the trendy Condado Beach area with its casino, boutique shops, dining and entertainment opportunities, and is just minutes from Old San Juan, the Cruise Ship Terminal, the Puerto Rico Convention Center, and an endless array of other great attractions, business, and historic sites. Come home to Puerto Rico at the Quality Inn El Portal. ... more   less 
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