We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn El Portal

2.5 of 5
Hotel website
Hotel deals
76 Condado Ave, San Juan 00908, Puerto Rico
Special Offer
Choice Privileges Points
Quality Inn El Portal
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #32 of 45 Hotels in San Juan
A recent review
5 of 5 stars reviewed 2 days ago
Lawrence R
Add Photo Write a Review

210 Reviews from our TripAdvisor Community

Traveler rating
    38
    79
    44
    23
    26
See reviews for
39
75
17
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (78)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (57)
All months
5 of 5 stars Reviewed 2 days ago NEW

Great place to stay right next to the beach friendly staff great continental breakfast will come back great price clean beautiful views no problems at all very pleasant kinda romantic and close to everything

Was this review helpful? Yes
Pittsburgh, Pennsylvania
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is great for the kind of traveler who is looking for a clean, safe place to call "home base" while away. You will get a clean room with a comfortable bed, breakfast, a hot shower and still be on budget and really close to everything. For all of these reasons, it was a great choice for my time... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We booked this hotel immediately due to the price (~$80-90 a night), but didn't expect a great room. We were pleasantly surprised: the facility itself is basic with bare necessities, but the staff was extremely helpful (especially for finding the parking!), the room was very clean. It's only a few blocks to the Condado beaches and the bridge to Old... More 

Was this review helpful? Yes 1
Lena, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 22, 2015

We stayed at this hotel after being rewarded for sitting through a grueling timeshare talk. ( I'm sure many of you know what I mean.) Any way... it was basically a free 5 day 4 night stay after paying taxes and hotel fees. San Juan is awesome!! This hotel is fine if all you desire is a clean small room... More 

Was this review helpful? Yes 2
Rapid City, South Dakota
1 review
4 of 5 stars Reviewed April 27, 2015

This was my first time to Puerto Rico and i would stay here again if i went back. Not a big flashy hotel but perfect for what we needed. Stayed for 5 nights, the bed were nice and soft. The staff was very helpful. Denise checked us in and was very informative about how to get around and what to... More 

Was this review helpful? Yes
Mayaguez
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 16, 2015

We stay here to go to an activity in the Convention Center of Puerto Rico. The experience was again very good. No problems with the parking, some noises from the A/C but not a great issue. The breakfast is good and the view is really pretty. Is very close to different interesting sites.

Was this review helpful? Yes
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 11, 2015

The Quality Inn El Portal is affordable, in a great location (walking distance from restaurants, Walgreens, a CVS and two bus stops, the B21 and the B53 bus). The B21 takes you right into Old San Juan. The hotel was clean and the breakfast wasn't anything fancy. The breakfast was simple (pastries, cereal, waffle, juices). There was an issue with... More 

Was this review helpful? Yes 3
St. Croix
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 30, 2015

My husband and I stayed at the Quality Inn for two nights the Hotel is in a convenient location to walgreens,cvs pharmacy and some OK restaurants, as for the customer service its sucks we walked in said good afternoon to the front desk person she never answered Ms.Dennis Cruz is her name so we waited until she was finished doing... More 

Was this review helpful? Yes 2
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Unique23, Our sincerest apologies for what you experienced during your check in time at Quality Inn El Portal. That is not the way in which we treat our guests and we are taking corrective action. I would like you to know that we strive to make every guest stay a satisfaying one. Your comments have been taken very seriously.... More 

Travelers are raving about these San Juan hotels

Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

We stayed here the night after our cruise came in. Booked for us by a friend so we didn't know what to expect but we were very pleasantly surprised! It's clean, recently updated, centrally located and safe - all at an affordable price. Highly recommended!

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Michael W, Thank you for sharing your experiece during your recent stay at Qualty Inn El Portal. It is very good to learn that you enjoyed your stay. We hope to see soon. Brenda Alonso-General Manager More 

Halifax, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 26, 2015

Great location just minutes from the beach and an easy walk from the hotel. The breakfast was great and the roof top dining area was really nice. The room was a little small and could stand to have some renovations i.e., the carpets are getting a little old and slightly dirty. The staff was very helpful and polite. I would... More 

Was this review helpful? Yes 1
brendapr, General Manager at Quality Inn El Portal, responded to this review

Dear Tj_Traveller001, Thank you for your nice review. We strive to make every guest's stay an enjoyable one so it's very good to read that you liked the location of the hotel, the breakfast served at the Sky Terrace and most specially the service provided by the hotel staff. Once again thank you and we look forward to your next... More 

Questions? Get answers from hotel staff and past guests. Ask a question

114 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (90)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (24)
Viewed
Dining (16)
Viewed
Bathroom (15)
Viewed
Pool/beach area (4)
Viewed
View from room (2)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (10)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay