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Comfort Inn

2.0 of 5
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Calle Clemenceau 6 | Condado, San Juan 00907, Puerto Rico
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1 room 1 guest
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232 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Charleston, South Carolina
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is in a good location which is close to the beach and some food choices... The hotel has limited parking of 12 spaces, but beware that they will sell parking to all the guests even though they only have 12 spaces!! The hotel is older and the neglect is showing, the pool goes from 5'-8' definitely not for... More 

Was this review helpful? Yes 1
Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear Guest: We really appreciate your review, we feel very happy that you liked our renovated rooms. All our rooms including the fourth floor rooms will have the same aspect. Parking is a big issue in the Condado area, we try to satisfy all our guest but as you said we only have 12 spots available. Elevator will be part... More 

Level Contributor
197 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed July 14, 2015

We stayed here a few months ago, nice comfy hotel, comfortable beds as well. Very clean. Big breakfast and a nice pool. The staff at the front desk were really helpful with any questions asked about the island. I would recommend this hotel to anybody!

Was this review helpful? Yes 1
Comfort Inn S, General Manager at Comfort Inn, responded to this review

Dear Guest: Thank you for taking the time to write about your experience with us. It is comforting when we read such nice reviews. We continue to work hard to further improve our service quality. Hope to see you back again soon!!! More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 21, 2015 via mobile

I absolutely loved it here at this hotel. They are currently renovating the space so expect high volume of workers in the building. The staff and management were so helpful! When we checked in they had to shut off water for an hour so the manager accommodated us for a larger room then what I paid on orbitz....I got lucky.... More 

Was this review helpful? Yes 1
Comfort Inn S, General Manager at Comfort Inn, responded to this review

Dear Marisela: Thank you for taking the time to write about your experience with us. We love to make guests feel like they are at home. Thanks for all the goods words for all ours staff members. Those kinds of words are the ones that motivates us to keep improving in our day to day service. Hope to see you... More 

Palm Bay Florida
Level Contributor
109 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 19, 2015

We shared the 2 bed suite and it was on th top level,even had a view of the sea from one window. The staff were friendly and helpful. The free breakfast is standard fare. Location was a side street not far from a casino, restaurants, or the beach (5 min). It was a layover for a cruise.

Was this review helpful? Yes
Comfort Inn S, General Manager at Comfort Inn, responded to this review

Dear Guest: Thank you for taking the time to write about your experience with us. It is comforting when we read such nice reviews. We do try to make everyone happy and ensure everything is as comfortable as possible. Hope to see you back again soon!! More 

Dublin Ireland
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed May 14, 2015

Stayed here for 2 nights prior to cruise ,We booked it because of the price it was cheaper than most hotels in the area , and that is what you get a cheap hotel .We were told a week before we arrived that there would be renovations taken place ,too late to change . When we arrived the renovations were... More 

Was this review helpful? Yes 4
Comfort Inn S, General Manager at Comfort Inn, responded to this review

Dear Guest: We are sorry we failed to reach your expectations for our property. We are in the process or renovating the entire property for your future enjoyment. Hope to see you back again soon! More 

Travelers are raving about these San Juan hotels

Ottawa, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 8, 2015

stayed at this hotel before a cruise, didn't want or need a 5 star hotel with the outrages prices, and this hotel did the job nicely, the rooms were clean with tile floors, and staff were very helpful, i enjoyed the pool and the location is in a great spot with the savings at this hotel i was able to... More 

Was this review helpful? Yes 1
Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear MMM088: Thank you for writing a review and sharing your recent experience in our property. We also appreciate all the goods words about our breakfast, rooms and service. Hope to see you back again soon! Regards; Joel Roca More 

Inver Grove Heights, MN
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 27, 2015

My husband and I had booked and pre paid for our March 28th stay with our choice privileges card in December 2014. We got a decent price despite it being spring break. We checked in around 4:30pm right from the airport. Front desk staff was pleasant and everything went smoothly. The lobby was small but clean. The elevators were small... More 

Was this review helpful? Yes 2
Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear Gopheratrip: Thank you for taking the time to write a review about your experience with us. We feel very comforting with all the goods words for our front desk staff, lobby appearance, rooms and public areas. Our elevator system is going to be part of the renovation process that we are having in our property . We will like... More 

Chicago, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed April 26, 2015

Horrific stay. Run down rooms. Maintenance from 10am-5pm. Machinery running had enough vibrations to knock paintings off the walls and plaster off the ceiling. The door locks were broken. We were located a block from the beach (literally), and wanted to take our towels with us, housekeeping acted like we wanted to steal the towels. When we came back from... More 

Was this review helpful? Yes 3
Level Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed April 12, 2015

I've stayed in a lot of hotels in my life but this is the worst that I've stayed in. My wife and I stayed here one night before our cruise. The hallways were extremely noisy all night, the room was near the pool and it smelled very strongly of chlorine and the floors were always wet. The only good thing... More 

Was this review helpful? Yes 4
Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear Lealance: We apologize for the inconvenience you encountered during your recent stay at Comfort Inn San Juan. We value all the comments that we receive from all our guest and we appreciate you letting us know and so we can take the necessary action to make our guest feel more comfortable. We will work in this two areas (noise... More 

Columbia, South Carolina
Level Contributor
175 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed March 19, 2015

Safety case not working. No shampoo. No coffee cups in room. Had to wait until about 14:00 to check in. Swimming pool OK. Prime location near Conch resort and Vanderbilt. Very quiet. So for the price at this location i would highly recommend it. Good service to check in/out or to hold our luggages secured until check in. Clean rooms.... More 

Was this review helpful? Yes 3
Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear Maravalj We would like to apologize for the inconvenience encountered with safe case, shampoo and coffee cups. We already verify and by mistake we skip one of our procedure steps that was the one to verify that all the items in the rooms. Check in time in our property is at 15:00, but if we have the rooms available... More 

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