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Comfort Inn

2.0 of 5
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Calle Clemenceau 6 | Condado, San Juan 00907, Puerto Rico
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Comfort Inn
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Ranked #35 of 46 Hotels in San Juan
A recent review
4 of 5 stars reviewed 4 weeks ago
Maravalj Columbia, South Carolina
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220 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Top Contributor
57 reviews 57 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I've stayed in a lot of hotels in my life but this is the worst that I've stayed in. My wife and I stayed here one night before our cruise. The hallways were extremely noisy all night, the room was near the pool and it smelled very strongly of chlorine and the floors were always wet. The only good thing... More 

Was this review helpful? Yes 1
Columbia, South Carolina
Top Contributor
151 reviews 151 reviews
37 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Safety case not working. No shampoo. No coffee cups in room. Had to wait until about 14:00 to check in. Swimming pool OK. Prime location near Conch resort and Vanderbilt. Very quiet. So for the price at this location i would highly recommend it. Good service to check in/out or to hold our luggages secured until check in. Clean rooms.... More 

Was this review helpful? Yes 1
Sedona, Arizona
Top Contributor
86 reviews 86 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 9, 2015

We overnighted here before joining a cruise. The property is mid-way between the airport and the port/old town but you need a taxi to get to and from the hotel to these areas, of course. Cost was about $15 each leg I think but there were 5 of us and 4 cases plus a wheelchair. The place is definitely not... More 

Was this review helpful? Yes 1
Omaha, Nebraska
Senior Contributor
21 reviews 21 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 7, 2015

This hotel is not on the beach but very close. The staff was wonderful and very helpful. This hotel is being neglected. Plaster falling off ceiling, paint chipping off walls, mold on walls, mold on shower head, broken dead bolt, etc. etc. This would be a $29.99 dollar room where I live not the $174.00 we paid. There are some... More 

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Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed March 3, 2015

We checked in for two rooms for two nights. Our rooms were split on different floors and when we arrived at 6pm the rooms were still not ready even though there's a 3pm check in. One room looked as though it had been recently renovated and the other room was moldy, paint chipping, water leak and the list just goes... More 

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Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear Guest: We apologize for not succeed in your last stay in our property. We already start doing remodeling job. As you see our breakfast area in totally renovated. We are just finishing new stairs and the pool area. Next steps are lobby hallways and rooms. We will love if in a future you give us the opportunity to serve... More 

Lancaster, Pennsylvania
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 25, 2015

The hotel is in a great location and the hotel service personnel are helpful and friendly. That's the good things about hotel. On the other hand, this place is over price, worn out, out dated and in dire need of repaires or total remodel. The elevator is so worn out, it's scary to ride in.

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Winnipeg, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 12, 2015

This hotel is undergoing renovations so I'm sure it will be nicer looking but as for the bare bones of this place it was great. Not fancy, but clean and kind. They let us check in at 11 am rather then 3 pm like most hotels say. We had just gotten off Adventure of the Sea's cruise and were happy... More 

Was this review helpful? Yes 1
Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear Guest: Thanks for all the goods words that you have for our property and all our staff members. We are extremely pleased that you have a good time in our property and neighborhood. Hope to see you back again soon!! Regards; Joel roca Assistant General Manager Comfort Inn San Juan 787-721-0170 More 

Goodyear, Arizona
Top Contributor
116 reviews 116 reviews
27 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed February 3, 2015

Not very clean, we were greeted by a live cockroach in the bathroom and a long brown hair that remained stuck to the mirror for 3 days. Place is badly in need of a paint job. The staff was friendly and helpful, and the price was somewhat reasonable for San Juan, but you are better off looking for another hotel.... More 

Was this review helpful? Yes 1
El Paso, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 22, 2015

This is a older hotel but has good beds and hot water. Good breakfast and nice swimming pool. The a/c is noisey but works. Only two blocks from the beach and great places for food and drinks. Friendly people at the reception desk and very helpful on where to go for food and fun!

Was this review helpful? Yes 1
Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear Guest: We love when a guest talk good about our service. That means that we are doing a good job. Regards the a/c we apologize for the inconvenience with the noise,.We already start remodeling all our property and that will include all our a/c units. Hope to see you back again soon!! Regards; Joel Roca Assistant General Manager Comfort... More 

Staten Island, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2015

Check in was smooth and the front desk crew were very very friendly.The management were very helpful and accommodating great staff. Our room was fresh, clean, cool and smelled good. Our night of sleep was wonderful and uninterrupted.Great pool quiet and soothing very relax. Check out was smooth with the same front desk crew.I realize it's standard of all hotels... More 

Was this review helpful? Yes 1
Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear Guest: Thanks for all those goods words about or property and all our staff members. This kinds of words are the ones that make us work harder to keep giving the service that our guest really deserve. Hope to see you back again!!!! Regards; Joel Roca Assistant General Manager Comfort Inn San Juan 787-721-0170 More 

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