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Comfort Inn

2.0 of 5
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Calle Clemenceau 6 | Condado, San Juan 00907, Puerto Rico
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Comfort Inn
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Ranked #35 of 45 Hotels in San Juan
A recent review
4 of 5 stars reviewed 5 days ago
RogerPsz Palm Bay Florida
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226 reviews from our community

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    35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Palm Bay Florida
Top Contributor
104 reviews 104 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We shared the 2 bed suite and it was on th top level,even had a view of the sea from one window. The staff were friendly and helpful. The free breakfast is standard fare. Location was a side street not far from a casino, restaurants, or the beach (5 min). It was a layover for a cruise.

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Dublin Ireland
Contributor
13 reviews 13 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights prior to cruise ,We booked it because of the price it was cheaper than most hotels in the area , and that is what you get a cheap hotel .We were told a week before we arrived that there would be renovations taken place ,too late to change . When we arrived the renovations were... More 

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Ottawa, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed at this hotel before a cruise, didn't want or need a 5 star hotel with the outrages prices, and this hotel did the job nicely, the rooms were clean with tile floors, and staff were very helpful, i enjoyed the pool and the location is in a great spot with the savings at this hotel i was able to... More 

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Inver Grove Heights, MN
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I had booked and pre paid for our March 28th stay with our choice privileges card in December 2014. We got a decent price despite it being spring break. We checked in around 4:30pm right from the airport. Front desk staff was pleasant and everything went smoothly. The lobby was small but clean. The elevators were small... More 

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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Horrific stay. Run down rooms. Maintenance from 10am-5pm. Machinery running had enough vibrations to knock paintings off the walls and plaster off the ceiling. The door locks were broken. We were located a block from the beach (literally), and wanted to take our towels with us, housekeeping acted like we wanted to steal the towels. When we came back from... More 

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Top Contributor
57 reviews 57 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed April 12, 2015

I've stayed in a lot of hotels in my life but this is the worst that I've stayed in. My wife and I stayed here one night before our cruise. The hallways were extremely noisy all night, the room was near the pool and it smelled very strongly of chlorine and the floors were always wet. The only good thing... More 

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Columbia, South Carolina
Top Contributor
153 reviews 153 reviews
39 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed March 19, 2015

Safety case not working. No shampoo. No coffee cups in room. Had to wait until about 14:00 to check in. Swimming pool OK. Prime location near Conch resort and Vanderbilt. Very quiet. So for the price at this location i would highly recommend it. Good service to check in/out or to hold our luggages secured until check in. Clean rooms.... More 

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Sedona, Arizona
Top Contributor
93 reviews 93 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed March 9, 2015

We overnighted here before joining a cruise. The property is mid-way between the airport and the port/old town but you need a taxi to get to and from the hotel to these areas, of course. Cost was about $15 each leg I think but there were 5 of us and 4 cases plus a wheelchair. The place is definitely not... More 

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Omaha, Nebraska
Senior Contributor
21 reviews 21 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 7, 2015

This hotel is not on the beach but very close. The staff was wonderful and very helpful. This hotel is being neglected. Plaster falling off ceiling, paint chipping off walls, mold on walls, mold on shower head, broken dead bolt, etc. etc. This would be a $29.99 dollar room where I live not the $174.00 we paid. There are some... More 

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Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed March 3, 2015

We checked in for two rooms for two nights. Our rooms were split on different floors and when we arrived at 6pm the rooms were still not ready even though there's a 3pm check in. One room looked as though it had been recently renovated and the other room was moldy, paint chipping, water leak and the list just goes... More 

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Comfort Inn S, Manager at Comfort Inn, responded to this review

Dear Guest: We apologize for not succeed in your last stay in our property. We already start doing remodeling job. As you see our breakfast area in totally renovated. We are just finishing new stairs and the pool area. Next steps are lobby hallways and rooms. We will love if in a future you give us the opportunity to serve... More 

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