We have taken so long to write this review as we have only just got over the trauma of our stay here. When we arrived the room was ok. The childrens pull out bed was not made up considering we arrived at 11pm. We had to wait ages for the bedding to arrive and when it did we had to... more

A roach infested room, wet carpet, ac not working, paint peeling. Not suitable for human habitation. Questionable characters in the lobby and elevator. Smell of urine in hallways., more

I have stayed at the Marriott a couple of times and the Canairo's and Holiday Inn Express and some others. I decided to try this place as for the price it was good not to mention the location. Yes, the facility is old and in need of more updating and just some basic painting. However, the staff all good and... more

I will start on a positive note. We arrived at 11 AM and check in is at 3PM we were able to check- in no questions asked. We had a room upgrade at no extra charge . Good view and a small balcony. The beach is less than one block away. The people who worked there were very helpful and... more

We stayed at this place before going on a cruise.The reviews are correct--old,dirty inside and out,elevators were unreliable and totally overpriced.On the the way home we stayed at Condado Plaza and we thought we had died and gone to heaven after our Diamond Palace experience. Never Again!!!! more

This place was a dump. Sorry I really don't like to say that especially because I love Puerto Rico so much, but if you stay here you will not enjoy your trip to PR. Some people are saying come on for the price it's not that bad. Tripadvisor lists it as $89 Now. But when I went we payed $150... more

Stayed one night for a cruise. The room had ants. would not stay again. The smell was bad. Raleigh, NC more

When I First Stepped in theFront Door and Saw the old 150 ,Year old man taken bags to the mess up elevator, I was in shock, it smelled like a old smelly mildew carpet, every employee had on old hand me down uniforms , look like some old Sammy Davis Jr From the 1930's the rooms was all mess up... more

Believe previous bad reviews. This place is a DUMP!!! It is horrible, falling apart, smelly (mold, urine), dirty, and just BAD NEWS. The lobby looks dark and spooky. Elevators are noisy and appear unreliable. The rooms are in terrible condition, furniture is missing, furniture in the room is old and stained, there is dust everywhere. Curtains, lamps and walls are... more