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All 46 San Juan hotels

BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico
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Ranked #10 of 46 Hotels in San Juan
A recent review
5 of 5 stars reviewed 2 days ago
Monique N Brooklyn, New York
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417 reviews from our community

Traveler rating
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    57
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95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Brooklyn, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

my ex and I visited PR a few weeks ago and stayed here... The hotel is located in the midst of everything... CVS and walgreens are across the street so you can purchase items (like liquor) to stock in the mini fridge that's in the rooms. You're a block away from the beautiful beach and tons of restaurants!!! they serve... More

Was this review helpful? Yes 2
Boston MA
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Tried BW Condado for my second business trip to San Juan and was relieved to find it wholly acceptable and enjoyable: clean room, good breakfast, good location. Weeknights it was very quiet, though the volume ramped up a bit on Friday night: not unacceptable, merely audible. Staff is terrific, many restaurants close by, and only two blocks to the beach.... More

Was this review helpful? Yes 6
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for staying with us during your business trip to Puerto Rico. I was happy to read that we lived up to your expectations for a clean room in a great location. We look forward to welcoming you back on your upcoming business trips. Please feel free to contact me directly at bbramsen@condadopalm.com so I can assist you... More

Salt Lake City
Top Contributor
50 reviews 50 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We really enjoyed our stay at this hotel before we boarded a cruise ship and afterword. Luis was so nice to us to be able to upgrade our room when we checked in. The suites in the high rise have great views of the ocean. We would highly recommend this facility.

Was this review helpful? Yes 5
williamsburg
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am a Best Western employee and I travel a lot indeed and of course use Best Western as my choice of hotel. This is by far one of the most amazing Best Westerns that I have stayed at over the past 5 years that I have worked for them. The staff was very friendly, and even provided me and... More

Was this review helpful? Yes 4
Nosara, Costa Rica
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

The good: On arriving the receptionist greeted us with a warm friendly smile, could not have been more helpful. The room was not quite ready so took our mobile number and called as soon as it was. When we returned, we had been upgraded to this massive suite, with partial ocean views. Was a really nice room with all the... More

Was this review helpful? Yes 7
Santo Domingo, Dominican Republic
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Last June I visited Puerto Rico with my family and some colleagues and we haven't any complains about this hotel, starting by the fact that is located in a privileged zone of San Juan, near to Plaza las Americas (a perfect place for shopping and eating) and to the Old San Juan if you want to include the cultural side.... More

Was this review helpful? Yes 6
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We had the most amazing experience on our stay. Although our first night the next door knuckle head kept slamming the door we took it to front desk and the noise ended. The rest of the stay was out of this world. From the gentleman who stored our luggage while we went for lunch to the friendly front desk staff,... More

Was this review helpful? Yes 13
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your kind review. It makes me proud to read about the fantastic hospitality you received from all our staff members during your stay, and we look forward to welcoming you back on your next visits to San Juan. Please feel free to contact me directly at bbramsen@condadopalm.com if I can be of assistance with any future... More

1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My stay at the palms was short and sweet. The rooms were very clean and breakfast was awesome for my family. The maid service was also very good, she was "welcoming." I did not know whether to leave the room with my daughter or stay so neither of us were uncomfortable. The maid immediately told me I could stay and... More

Was this review helpful? Yes 10
United States
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you enjoy freezing in your room on your tropical vacation, this is the place for you. Thermostat was set in the 60's and if you change it, the room and your clothes get damp and the walls begin to sweat. I asked twice about changing rooms but they always said they could fix the problem, which meant keeping the... More

Was this review helpful? Yes 4
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your recent stay with us. Please accept my apologies for not attending your situation with diligence. I appreciate you granting us another opportunity to provide you with the service you deserve. I ask that you please contact me directly at bbramsen@condadopalm.com so I may personally assist you with your reservation. Always at your service, Bo Bramsen... More

1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed with my wife for 5days and we agreed that this hotel was excellent, good price for the offer. They have wifi included, the hotel has a great location near many restaurants, markets, drugstores and bars. Two blocks away from the beach. The only thing I could mention as negative is the room we were in, it is facing... More

Was this review helpful? Yes 14
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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