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All 47 San Juan hotels

BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico
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75%
Ranked #11 of 47 hotels in San Juan
A recent review
5 of 5 stars reviewed 5 days ago
Darryl N Philadelphia, Pennsylvania
  • Reviews (374)
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374 people have reviewed this hotel

Traveler rating
    148
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I REALLY enjoyed our stay here at this hotel. The lady at the front desk her name was Alexandra was a really big help during our entire stay. She helped us set up a tour at the last minute to the rain forest and to see all of the main attractions around the area. The hotel is... More

Was this review helpful? Yes 3
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your kind review.I was happy to read that you spent your best anniversary vacation ever while staying with us, and we look forward to welcoming you back for many more anniversaries to come. Please feel free to contact me directly at bbramsen@condadopalm.com so I can assist you with your reservation. Always at your service, Bo Bramsen... More

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed two nights pre-cruise here as a precaution during hurricane season and so we could get in some touristing of Old San Juan before we departed. The hotel portion we stayed in was a recent renovation of an apartment building or condos I believe. They worked hard on it but there were still things that came up. Like the... More

Was this review helpful? Yes 4
San Bruno, California
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

arrived just before noon and checked in early however rooms are not yet available but were offered to have our bags held and advise to come back around 2pm as the room may be available by then. had the chance to stroll the neighborhood and came back to the hotel at 2pm but room is not yet ready so hang... More

Was this review helpful? Yes 3
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your recent stay with us. I was happy to read that you enjoyed the location of the hotel near restaurants and bars and only a few steps away from Condado Beach. We just completed a $100,000+ investment to replace individual water heaters in the rooms with hot water boilers to ensure consistent hot water in all... More

San Juan, Puerto Rico
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I needed a mini-vacation away from the grind of typical daily life, and the Condado Palm delivered! We were immediately greeted by the zen atmosphere of the lobby, but also by Staff Member and Manager, Carlos Camacho, who made us feel at home. The suite was incredible with an incredible ocean view; the breakfast was much more... More

Was this review helpful? Yes 6
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your kind review. I was happy to read that you were able to unwind and relax while staying with us. As you mention we are located only a few steps away from Condado Beach and near a variety of restaurants and bars. I shared your review with Carlos, who was thrilled to have had such a... More

Jersey City
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a wonderful experience. The staff in particular Jihan at the front desk were all very attentive and accommodating. The continental breakfast was like no other it included hot food which we did not expect. There was ice cold water and coffee all day. The hotel was clean and the service outstanding. Excellent customer service. I will definitely recommend... More

Was this review helpful? Yes 17
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your kind review and for recommending our hotel. I was happy to read that you had a fantastic experience staying with us, and received attentive service from our staff, particularly from Jihan. I shared your review with Jihan, and she was thrilled to learn of the positive impact she had on your stay. We look forward... More

Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family of six stayed one night before our cruise. When we arrived around 4:00 pm are rooms were not ready yet. They said it would be about 20 minutes so they held our luggage and we went to the lounge for a drink and to watch the soccer game. Our bartender was wonderful and made the best Lemon Drop... More

Was this review helpful? Yes 11
Woodbridge, Virginia
Top Contributor
51 reviews 51 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My girlfriend and I stayed in this hotel in June of this year. Overall a pleasant experience! We stayed on an upper floor suite... Good: Location, Location, Location... Only about a block from the beach and in an area of Condado that is very happening at night! The breakfast buffet was just right... The front desk service was outstanding! Elevators... More

Was this review helpful? Yes 10
St Maarten-St Martin
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was nice. First time here, no complaints, but the breakfast menu needs a bit more options. Same thing eveyday not kool !!! And the workers at the front desk was really friendly !!! Definitely will be back at this hotel next year hopefully with a better breakfast !!!!

Was this review helpful? Yes 2
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for staying with us. I was happy to read that you received friendly service from the staff throughout your stay. I am sorry our complimentary daily hot breakfast did not live up to your expectations. We will definitely use your comments to see how we can improve in this area. We look forward to welcoming you back... More

Norwich, United Kingdom
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a very convenient location – a short walk to the beach, lots of restaurants nearby and a Walgreens opposite. Old San Juan is walkable, or a short taxi ride, from here as well. The only downside to the location is that it is on a busy street and tends to be very noisy. Bring earplugs! Some... More

Was this review helpful? Yes 14
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your recent stay with us. I was happy to read that you found the hotel to be conveniently located close to restaurants and a short walk to the beach. We are currently updating the kitchenettes, bathrooms and balconies in the hotel and the balcony doors in the North Tower have all been replaced with sound proof... More

Darnestown, Maryland
Reviewer
4 reviews 4 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I typically stay at Best Westerns when we travel because we enjoy having breakfast at the hotel. We were pleased with many things at the Condado Palm but also found a few things to be puzzling. First the great things...we were pleasantly surprised by the size of our "suite". It exceeded our expectations and had a great... More

Was this review helpful? Yes 11
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#4 On the Beach Hotel in San Juan #9 Romantic Hotel in San Juan #9 Business Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
Number of rooms
151

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