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BEST WESTERN PLUS Condado Palm Inn & Suites

#12 of 44 Hotels in San Juan
Certificate of Excellence
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55 Ave. Condado, San Juan 00908, Puerto Rico
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BEST WESTERN PLUS Condado Palm Inn & Suites
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990 Reviews from our TripAdvisor Community

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Jacksonville, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Staff was very warm and welcoming. My partner is disabled and treated her very well. The suite was beautiful. Would definitely stay again the next time we are in Puerto Rico. Many kudos to the entire staff of this establishment.

Helpful?
Thank Barbara S
Anchorage, Alaska
Level Contributor
474 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed yesterday NEW

Needing a place to stay for two nights, we opted for here. The facilities are clean and comfortable, the staff is friendly and helpful and it is located a block and a half from the beach however it has a pool. The complimentary breakfast offerings hot and cold selections.

Helpful?
Thank Mike P
New Castle, Delaware
2 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

Where to start...aside from getting stuck on the elevator, bathroom sink plumbing flood (twice), no towels at the pool or designate beach spot (as expected), super firm mattress, no wash clothes...hmmm? The best was the beach spot attendee telling me I could either have used beach towels (he called them dirty) or I could walk back to hotel to get... More 

Helpful?
Thank Chaz M
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Chaz, Your review does not match the expectations that we have set for our self as a property. I will personally address these items with our staff and correct them immediately. I wish we could have spoken about your stay while you were in Puerto Rico. If I can be of assistance, please feel free to contact me directly... More 

Brandon, Canada
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed four nights at the Best Western Plus following a Disney cruise. The hotel is a block from the beach, with nearby shopping, restaurants, and bus stops. Our room was very comfortable, and we had a view of the beach from our balcony. Staff were always friendly and helpful. The breakfast offered a variety of hot and cold dishes,... More 

Helpful?
Thank darcybower
4 of 5 stars Reviewed 3 days ago NEW

This hotel is very clean and has really friendly and helpful staff. There are always lots of staff there to help you with anything you need. The location is great because it is right by the beach but also convenient as you can walk to lots of restaurants and there are 24 hour pharmacies right there in case you need... More 

Review collected in partnership with Best Western

Helpful?
Thank rachaeld696
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Stayed one night before boarding a cruise ship. Was a nice hotel with great staff. Good location across the street from the beach and convenient taxi ride to Old San Juan and the cruise terminal. Great breakfast and free wifi

Review collected in partnership with Best Western

Helpful?
Thank Tim K
1 review
2 of 5 stars Reviewed 4 days ago NEW

My wife took a fall off of a chair in the lobby where the wheel locks were not engaged and fractured her wrist. Even after having reported the incident we came back a week later and the problem had not been corrected. Bathrooms are really dated and need to be upgraded

Review collected in partnership with Best Western

Helpful?
Thank Thomas J
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Becky & Thomas, Thank you for staying with us. The safety and comfort of our guests is of the upmost importance to us. I can assure you that we constantly assess our property in order to make sure that it is in optimal conditions. We take pride in delivering excellent service in a safe and well maintained environment. Sincerely,... More 

Chicago
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here post cruise for 1 night and loved it. The staff was delightful and so friendly. The rooms were clean and the area the hotel is in has a ton to do! There is not a restaurant in the hotel but there was a bar. We would stay here again in a heartbeat!

Helpful?
Thank jeffandjayme08
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Hotel situated in a excellent location,restaurants in walking distance, the beach is a block away, very nice staff rooms updated would definitely recommend and return. 24 hr Walgreen's and a CVS right across from Hotel

Helpful?
Thank Tony M
Washington
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel itself was attractive, clean and offered a good hot breakfast. The staff was very helpful and pleasant. The happy hour offered gave our friends time to relay and visit while having a drink and popcorn.

Review collected in partnership with Best Western

Helpful?
Thank Rosemary Z
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Double Queen Room (53)
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