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All 47 San Juan hotels

BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico
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Ranked #10 of 47 hotels in San Juan
A recent review
3 of 5 stars reviewed 2 days ago
gluchlich United States
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406 people have reviewed this hotel

Traveler rating
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95
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
United States
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

If you enjoy freezing in your room on your tropical vacation, this is the place for you. Thermostat was set in the 60's and if you change it, the room and your clothes get damp and the walls begin to sweat. I asked twice about changing rooms but they always said they could fix the problem, which meant keeping the... More

Was this review helpful? Yes
San Juan, Puerto Rico
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here because i was working near the area and needed a place to change and after work just relax, This Hotel is great for that and more... The rooms are beautiful, they have a lot of space that is amazing, i stayed in the 16 floor there was a great ocean view. Its center in a great area... More

Was this review helpful? Yes 7
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from our trip to Puerto Rico and were pleasantly surprised of the quality and customer service offered at this hotel. Every employee we met was welcoming, friendly and helpful. Our room was spacious and very clean. We enjoyed an amazing sunrise from our partial ocean view. The hotel itself was also very clean even though there was... More

Was this review helpful? Yes 11
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your kind review. I was happy to read that you and your family had a great stay with us, and that you enjoyed our daily complimentary hot breakfast. I appreciate you recommending our hotel and we look forward to welcoming you back in the near future. Please feel free to contact me directly at bbramsen@condadopalm.com so... More

Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My experience with the Best Western actually started before I had ever got to San Juan. (This was my first trip to Puerto Rico. I had no idea where any hotels were in relation to the tourist area, the airport or anything else...how to get there from airport, from Ponce; how much things cost, food, excursions...I was totally lost, until)... More

Was this review helpful? Yes 12
Reviewer
4 reviews 4 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter and I stayed in a suite here for a week. The corner room had an amazing view of the ocean, the excitement of the street below and the cruise ship ports in San Juan. The front desk (Alexandra) arranged 3 trips for us and every one was perfect. The other days were spent on the beach which was... More

Was this review helpful? Yes 17
College Park, Maryland, United States
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great stay here. Yeah it's not the Marriott across the street so if you're looking for a luxurious resort, it's best to skip this one, but if you just need a comfortable place to stay, this will be perfect for you! The location is perfect. Just a block away from the beach, right next to CVS and Walgreens,... More

Was this review helpful? Yes 10
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola, Thank you for staying with us. I was happy to read that you had a comfortable stay with us and that you enjoyed the location and value of our hotel. I do apologize for the inconveniences you experienced with Housekeeping, and I have addressed the issue with the department so we can improve in this area. Please feel free... More

Jersey City
Reviewer
4 reviews 4 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

At first I was skeptical because of some of the bad reviews on here. However, I took the advice of some on here and asked for a room on a higher floor. I was glad I did since it does get really loud in this area during the weekend. The staff was great! The room was clean and well-maintained. They... More

Was this review helpful? Yes 17
Denver, Colorado
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had not originally planned to stay here! We picked a B&B in the Ocean Park area but after gunshots got scared and got a room here. We explained the situation to the front desk staff and they found us a cab and explained the situation to the driver whole took us to the other hotel to pick up our... More

Was this review helpful? Yes 15
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your kind review. I am happy we were able to help you out and save your vacation. We appreciate that you are recommending the hotel, and we look forward to welcoming you back in the near future. Please feel free to contact me directly at bbramsen@condadopalm.com so I can assist you with your reservation. Always at... More

Hollywood, Florida, United States
Reviewer
3 reviews 3 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the best western plus in condado san juan p.r. is fairly new and not as big as some of the other hotels it doesn't have a casino ,room service or even valet parking but that was okay with me however it was very very comfortable , clean and the staff was great it could use some up grades like drawing... More

Was this review helpful? Yes 16
1 review
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Great people, good breakfast, and great housekeeping! This Best Western in Condado is locationally perfect! Taxi's are readily available, and the Bus stop is across the street. There's stores, and plenty of restaurants within walking distance!

Was this review helpful? Yes 24
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#4 On the Beach Hotel in San Juan #8 Business Hotel in San Juan #9 Romantic Hotel in San Juan #11 Family Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
Number of rooms
151

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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