We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5 55 Ave. Condado, San Juan 00908, Puerto Rico
Hotel website
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
BEST WESTERN PLUS Condado Palm Inn & Suites
Professional photos View all
Browse nearby
BEST WESTERN PLUS Condado Palm Inn & Suites
Write a Review

484 reviews from our community

Traveler rating
    206
    172
    65
    31
    10
See reviews for
107
166
29
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (484)
  • Mar-May only
    (139)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (119)
  • Dec-Feb only
    (113)
All months
North Lima
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I brought our daughter and her friend here for her college graduation. When we arrived here at Best Western Plus Condado Palm we were totally excited to be told we were complimentary upgraded to suites by Jihan the front desk clerk. Jihan, you were so kind and helpful and you made our day. The suites were in... More 

Was this review helpful? Yes
Toronto, Ontario, Canada
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Our stay in the beautiful city of San Juan was tainted by our accomodations at Best Western Condado Beach. Other the good location, the hotel was lacking in many areas of services and amenities. For instance, the continental breakfast serves the same 3 hot foods every day, very little variety and the quality of the food is so-so. The breakfast... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I booked the room at the Condado Palm last minute relying on the fact that it's a Best Western. Needless to say, what a MISTAKE!!!! First, it's a far/expensive drive from the Airport! Second, its expensive! Third, rooms were small and dirty! Fourth, it smelled bad! Fifth, service was delirious! Sixth, they overcharged me! We were incredibly... More 

Was this review helpful? Yes 2
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Our staff works proactively to anticipate guest needs and ensure guest satisfaction. During the flow of operations, situations might arise. I urge you and future guests to contact me directly, before, during or after your stay, if there is anything that I may assist you with. I can be reached at my cellular phone 787-648-8834 or at my email Hneumann@condadopalm.com.... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I was expecting more from this hotel based on the reviews. The room I was given was not great: probably the smallest washroom I've ever seen and poor installation of fixtures (towel rack falling off, drywall dust coming out of wall). More noise from the street than you'd expect. Checkout is also at 11am, compared to 12pm most places on... More 

Was this review helpful? Yes 3
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Joe, Thank you for staying with us. I would like to discuss your stay with us in more depth. Hopefully you can give us another chance in the future. You may reach me directly at 787-648-8834 or Hneumann@condadopalm.com Happy Holidays!! Henry Neumann General Manager More 

Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Reception and staff generally are excellent; always pleasant and helpful. We had a couple of weeks here so got to know the place well. Pleasant room with plenty of space; comfortable bed but needs fitted sheet on mattress ! Breakfast was simple but good; three hot items plus plenty of bagels, pastries etc. and usually fruit. Pool is small and... More 

Was this review helpful? Yes 2
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you very much David. I am glad that you enjoyed our complimentary breakfast, service, and salt water fish tank. Did you have a chance to visit the Condado Beach? It's one of the best beaches in the Metropolitan Area and its only a block away from the hotel. Hope you have a chance to visit us again. If I... More 

St Pete Beach
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My favorite hotel in Puerto Rico is Condado palms. Great location great hotel, it is the staff that makes it great to me. It starts from the top Henry Neumann the General Manager is in the lobby greeting all guest coming through by their names making you feel at home. Rosa Desarden in sales treats me like part of her... More 

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Steve, Thank you very much for taking the time to write a review. It is always a pleasure to have you on property during your business visits. We look forward to seeing you again in January!! Have a happy new years!! Henry Neumann General Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Wife and I went on a cruise out of San Juan, flew in a day early and stayed at the best western. We were on the 17th floor so when we woke up our cruise ship was right in front of us, along with a great ocean view. We stayed two extra nights on our return also at bw. Cabs... More 

Was this review helpful? Yes 1
Cobleskill, New York
Top Contributor
192 reviews 192 reviews
17 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 1 week ago

In my dreams, I stay in a five-star resort. In my bank account, I look for good value, cleanliness, and convenient location. Best Western Plus Condado Palm is definitely in the second category. The plusses: A block from the beach It's got a pool (didn't use it but it looks nice) We could see the beach from the room if... More 

Was this review helpful? Yes 1
Grand Rapids, Michigan, United States
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived at this hotel before departing for a cruise. The hotel staff was friendly and helpful, the room was clean, and the outdoor balcony adequate. Beds and pillows were very comfortable. Air conditioner was a bit noisy all night, and some noise from adjoining rooms and outside can be heard, as can the Latin beat of the nightclub downstairs. The... More 

Was this review helpful? Yes 2
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you staying with us Cheri. Our housekeeping staff keeps a lot of pride in maintaining the rooms at a high level. Weather has been great for the beach and walking to all the near by restaurants and shops. Puerto Rico is lovely during this time of the year. It is a special treat to be able to enjoy the... More 

Istanbul
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The service at this place was great. Staff really friendly and willing to recommend restaurants. (Eat at Orozco's around the corner.) Room was smallish but clean, cool, and more than adequate. It's not a luxury facility but great price for San Juan. The complimentary breakfast was eh... but coffee was good.

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

We pride ourselves in taking take of our guests. If there is anything that we may assist you with during your stay, please let any of our team members know. Thank you for recognizing our guest service and housekeeping team. In Puerto Rico, we are enjoying great holiday, beach weather. Have a great day, Henry Neumann General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN PLUS Condado Palm Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Cheap Tickets, Hotels.com, Orbitz, Despegar.com, Priceline, Odigeo and Tingo so you can book your BEST WESTERN PLUS Condado Palm Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino
Hotel Style:
#5 On the Beach Hotel in San Juan
#8 Business Hotel in San Juan
#10 Romantic Hotel in San Juan
#12 Family Hotel in San Juan

487 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (151)
Viewed
View from room (20)
Viewed
Pool/beach area (16)
Viewed
Hotel & grounds (27)
Viewed
Room/suite (36)
Viewed
Dining (7)
Viewed
Bathroom (10)
Viewed
0:51
Videos (1)
Viewed
Other (34)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (310)
Viewed
Amenities (19)
Viewed
Double Queen Room (53)
Viewed
Ocean View Suite (78)
Viewed
Outdoor Pool (28)
Viewed
Restaurants and Bars (29)
Viewed
Standard King Room (44)
Viewed
The Hotel (59)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Room/suite (5)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (11)
Viewed
Dining (4)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay