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BEST WESTERN PLUS Condado Palm Inn & Suites

#13 of 45 Hotels in San Juan
Certificate of Excellence
Hotel website
55 Ave. Condado, San Juan 00908, Puerto Rico
5 people have started booking this hotel
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BEST WESTERN PLUS Condado Palm Inn & Suites
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642 Reviews from our TripAdvisor Community

Traveler rating
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    84
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lake Country, Canada
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed yesterday NEW

My husband and son and then my husband and myself stayed a total of 12 days and the rooms were very small and tired. Carpets were never properly cleaned and the bathroom was old and poorly laid out. Since we stayed for such an extended stay we felt they could have provided us with a better room. There were larger... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

I recently just had my first stay at this hotel and it was also my first time at any best western hotel and I must say I wish I had the option of giving 100 starts instead of 5!!! The location is great, literally one block away from the beach.. The staff members are amazing, props to Anthony who was... More 

Was this review helpful? Yes
San Juan, Puerto Rico
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

A bright modern and tasteful lobby with adequate seating, several computers, a bar, a tour desk and friendly desk staff leads one to have high guest room expectations. We tried a 5th floor room in each of the 2 towers. The south tower standard room felt old, had a mildew smell and a very noisy individual air conditioner. The north... More 

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Mrs. Arndt, I wish we could have spoken about your stay before your departure. We value your feedback and will use it moving towards the future. If I can be of assistance, please feel free to contact me at Hneumann@condadopalm.com or 787-648-8834. Have a wonderful weekend, Henry Neumann General Manager More 

Alvin, Texas, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

When I booked this hotel the Best Western web site said it had been renovated, making me thing that even though it was an older hotel it should be okay. The lobby and public area of the hotel looked okay when we arrived. I had booked 2 rooms, 1 room with 2 double beds, pool view and 1 suite with... More 

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Denise, Thank you for your stay and review. I will personally share your comments with our staff in order to ensure the satisfaction of our guests. To our hard working staff its extremely important that our guests enjoy their stay. Thank you, Henry Neumann General Manager More 

St. Thomas
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

A group of 6 friends stayer here on our last night before coming back to work on St Thomas. It was my wife and I's 2nd stay here and would recommend the BW+ Condado Palms to anyone. Close to the airport for convenience but right in the heart of the vibrant and entertaining Condado area. Plenty of restaurants and bars... More 

Was this review helpful? Yes 3
United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

if your looking for a hotel near airport, beach and casino and shopping look no further. Hotel is beautiful, clean, very professional courteous staff and we felt parking was safe. Beach is a block away. Casino a short walk along with shops, bars, food and lounges. Lots of extras.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Atlanta, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great staff. Good enough breakfast. Hotel is clean and located in a very convenient spot. I would definitely recommend this hotel to anyone traveling on a budget, It isn't the fanciest but it is good enough.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Cincinnati, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel with for a reasonable price. Good breakfast included in the morning and a reasonable bar inside hotel. Parking is through a 3rd party but is reasonable priced and attached to the rear of the hotel. Hotel is within walking distance to many good resterants and should be withing a block of the new Hard Rock Cafe when it... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Milpitas CA, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent seven days in PR and we had a wonderful experience. we visited most of the island and everywhere we went people was great and all the places we visited were great. all the employees at the hotel gave us an excellent service and they are very helpful and polite especially a young lady at the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Saludos Francisco, I am glad that you and your wife enjoyed the stay. Kenidia is one of are newest Team Members. She has been a great addition to the Condado Palm Family. I thank you for your review. We hope to see you again in the future. For our best rates, please feel free to contact me directly at Hneumann@condadopalm.com... More 

Atlanta, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Last minute business trip to San Juan. This is a great place in the Condado area, close to many amenities. I was happy that it was near the airport and the city so getting around was a breeze. Several buses run nearby. The only downside is that there's lots of bums and questionable person's walking around in this area. I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
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