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All 46 San Juan hotels

BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico
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75%
Ranked #11 of 46 hotels in San Juan
A recent review
4 of 5 stars reviewed 2 days ago
mac731 Knoxville, Tennessee
  • Reviews (366)
  • Photos (143)
  • Amenities
  • Room tips (112)
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366 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our family of six stayed one night before our cruise. When we arrived around 4:00 pm are rooms were not ready yet. They said it would be about 20 minutes so they held our luggage and we went to the lounge for a drink and to watch the soccer game. Our bartender was wonderful and made the best Lemon Drop... More

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Woodbridge, Virginia
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My girlfriend and I stayed in this hotel in June of this year. Overall a pleasant experience! We stayed on an upper floor suite... Good: Location, Location, Location... Only about a block from the beach and in an area of Condado that is very happening at night! The breakfast buffet was just right... The front desk service was outstanding! Elevators... More

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St Maarten-St Martin
1 review
3 of 5 stars Reviewed 2 days ago NEW

The hotel was nice. First time here, no complaints, but the breakfast menu needs a bit more options. Same thing eveyday not kool !!! And the workers at the front desk was really friendly !!! Definitely will be back at this hotel next year hopefully with a better breakfast !!!!

Was this review helpful? Yes
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for staying with us. I was happy to read that you received friendly service from the staff throughout your stay. I am sorry our complimentary daily hot breakfast did not live up to your expectations. We will definitely use your comments to see how we can improve in this area. We look forward to welcoming you back... More

Norwich, United Kingdom
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a very convenient location – a short walk to the beach, lots of restaurants nearby and a Walgreens opposite. Old San Juan is walkable, or a short taxi ride, from here as well. The only downside to the location is that it is on a busy street and tends to be very noisy. Bring earplugs! Some... More

Was this review helpful? Yes 7
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your recent stay with us. I was happy to read that you found the hotel to be conveniently located close to restaurants and a short walk to the beach. We are currently updating the kitchenettes, bathrooms and balconies in the hotel and the balcony doors in the North Tower have all been replaced with sound proof... More

Darnestown, Maryland
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I typically stay at Best Westerns when we travel because we enjoy having breakfast at the hotel. We were pleased with many things at the Condado Palm but also found a few things to be puzzling. First the great things...we were pleasantly surprised by the size of our "suite". It exceeded our expectations and had a great... More

Was this review helpful? Yes 5
Levittown, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I had originally booked a hotel in Manati since I was working in Arecibo, and I had changed my reservation the day before leaving and I am so glad I did.. Condado is a very happening place and there is no shortage of great food and sites (and the beach) within walking distance of the Best Western Plus. Great location... More

Was this review helpful? Yes 9
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola! Thank you for your recent stay with us. I was happy to read that you had a great stay, and that after hours on your business trip felt like a vacation. Please feel free to contact me directly at bbramsen@condadopalm.com for your next reservations, whether it be for business or with the family. Always at your service, Bo Bramsen... More

West Milford, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a one night stay prior to departing on a cruise. Location was excellent,. Restaurants, the beach, Wallgreen's, super market, casino, all within walking distance. The hotel was clean and priced right. The pool was small but the pool area was attractive. All common areas were well maintained. The complimentary breakfast was mediocre and served in a small cramped... More

Was this review helpful? Yes 8
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola Robinob, Thank you for staying with us. I was happy to read that you found the location to be excellent and that you received friendly attention from our staff throughout your stay. I am sorry that our daily complimentary hot breakfast did not live up to your expectations. We look forward to welcoming you back in the near future.... More

Buffalo, New York
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First off, the hotel is in a great location with great restaurants, easy access to highway, close to the airport and beautiful beach. The suites are really big with a kitchen and lots of places to stash things out of the way and big balcony.. The front desk is trying their best to be helpful but the communication seems to... More

Was this review helpful? Yes 1
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola MarcyKL, Thank you for your recent stay with us. I was happy to read that you liked the location of the hotel and found the suites to be spacious. I do apologize for the inconvenience your experienced with your room, but I am glad the situation was resolved to your satisfaction. I do hope you will give us another... More

New York City, New York
Top Contributor
56 reviews 56 reviews
40 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property in San Juan's uber-trendy Condado is likely the closet one gets to being physically on the beach without being right smack on it. It is a mere block away, however, and a decent bet in this area without having to break the bank. Situated right on Calle Condado, you're literally in the heart of simmering downtown. Excellent restaurants... More

Was this review helpful? Yes 13
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola yappingwithyomi, Thank you for your recent stay with us. As you mention were are only a few steps from the beach and surrounded by a variety of restaurants. I am glad to see we could assist you with your missing toiletries - we have various items available for our guests if need should be. Please feel free to contact... More

Spanish Fork, Utah
Contributor
19 reviews 19 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location was nice, the area on the side of the beach can get really busy at times but it is a tourist area. The hotel was really nice in the lobby area but the breakfast area was a bit small and cramped. Pool was quite small but fine to relax by in the evenings with a cold drink. The... More

Was this review helpful? Yes 13
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola 38Angie3, Thank you for your recent stay with us. I am happy you found the area to be great and that you enjoyed the amazing view of the ocean from your balcony or having a night cap by the pool. We look forward to welcoming you back in the near future. Please feel free to contact me directly at... More

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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#3 On the Beach Hotel in San Juan #9 Business Hotel in San Juan #9 Romantic Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
Number of rooms
151

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