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All 44 San Juan hotels

BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico
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Ranked #10 of 44 hotels in San Juan
A recent review
4 of 5 stars reviewed 5 days ago
ZachsGrandma Fairview, Texas
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302 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Fairview, Texas
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Great pre/post cruise hotel. Cab to/from port was $17 plus $1/bag. Staff is friendly and knowledgable. Close walk (1 block) to beach and a couple more blocks to restaurants and casinos. About 1.5 blocks to Marriott for tours. Rooms are fairly large and clean, beds are comfortable, showers are hot, and A/C is cold. Breakfast was included and acceptable. Reasonable... More

Was this review helpful? Yes 1
Miami, Florida
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I'll start this review with the positive. This hotel is in the perfect location and is a great value because of that. Within minutes, I could walk to the beach, numerous restaurants, casinos, bars, and transportation. The hotel is clean, safe, and the staff is very friendly. The beds were comfortable in the room had plenty of space. Now for... More

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2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I actually stumbled into this hotel. After leaving another hotel that was terrible. My fiance and I checked in around midnight. We were very happy they accepted cash. The room was a good size and very clean! They offer a good selection of complimentary breakfast. It's right.across the.street from Walgreens which is very convenient and a beach right.around the corner.... More

Was this review helpful? Yes 7
Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Carlos the manager and the staff were extremely professional and accommodating. We were always greeted with smiles and our room with the view was breathtaking. Having breakfast included was a great plus and fresh coffee was always available. I spoke with Carlos before coming down to PR as I was and did ask my girlfriend to marry me and the... More

Was this review helpful? Yes 9
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola PhillyAkua, Congratulations on your engagement! I shared your review with Carlos and he was thrilled that you enjoyed the room set-up. Please let us know if your honeymoon will be celebrated in Puerto Rico and we would be delighted to assist you with your reservations. You may contact me directly at bbramsen@condadopalm.com. Always at your service, Bo Bramsen General... More

Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

First let me say this place is very nice and i will stay again, now we arrived around 6 pm check in is at 3 pm, room not ready. Had to wait about another 45 minutes(really). Then they dont have a parking lot (i guess they for get to advertize that), they send u to a pay lot with a... More

Was this review helpful? Yes 11
Hollywood, Florida
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here to celebrate my cousin birthday, it was our first time in Puerto Rico. Miriam Flores did our checking, she was extremely nice and courteous. When we arrived to our room it was well kept except the bathroom (we found a lot of hair in the toilet). Breakfast was nice and the pool even though is a bit... More

Was this review helpful? Yes 13
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola paof_14, Thank you for your kind review. I am happy to read you that you had an amazing time staying with us while you attended your cousin's birthday, and that you received great service from Miriam and Jihan. I do apologize for the cleanliness of the bathroom not being up to standard. Please feel free to contact me directly... More

Ottawa
Senior Contributor
48 reviews 48 reviews
41 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent three nights here in February 2014. Top marks to the staff - very friendly and helpful especially in helping us to find a rainforest tour. We had a corner room, which provided far more natural light than the regular rooms, but aside from the balcony windows it seemed like the outside of the windows had not been washed... More

Was this review helpful? Yes 3
Portland, Maine
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We were supposed to stay at the hotel for only one night before flying home. Our flight home was canceled and we were forced to stay two additional nights in San Juan. This was not a chore at all at this wonderful hotel. The staff was amazing, the smal pool wonderful for our 2-year old. The weather was gorgeous and... More

Was this review helpful? Yes 12
Louisville, KY
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros: clean, comfortable, in walking distance to restaurants and shopping areas. Staff is friendly. Cons: not directly on the beach, my room did not have an ocean view and noisy construction going on in the morning, book online through hotels.com or similar because we had lots of unexpected fees on our bill.

Was this review helpful? Yes 11
Portland, Oregon
Top Contributor
70 reviews 70 reviews
55 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

We opted to spilt our week in PR between a resort in Rio Grande and San Juan. That was a mistake, I wish we stayed the whole week in Rio Grande. The Best Western was over $80 more a night for our "partial" ocean view room, than the previous resort. "Partial ocean view" was an understatement. We were on the... More

Was this review helpful? Yes 1
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hola IrishTravelingGirl, Thank you for staying with us and for your kind comments on the person who checked you in. I am sorry to see that we did not live up to your expectations during your stay, but I wanted to let you know that the hotel is currently in the process of replacing the mattress covers to make them... More

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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino
Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in San Juan
#6 Business Hotel in San Juan
#12 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Official Description (provided by the hotel):
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
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