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All 46 San Juan hotels

BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico
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Ranked #12 of 46 Hotels in San Juan
A recent review
4 of 5 stars reviewed yesterday
boulder74 Denver, CO
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453 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, CO
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

It's really a 3 1/2 star rating on the hotel but the staff was really great so I went ahead and put it up to 4. Overall the location is excellent in Condado, a couple blocks from the lagoon and a block from the beach which was nothing to walk. The rooms are standard 3 star hotel rooms. Great pillows,... More

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Mayaguez, Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel service was perfect. They updated reservation to a nice suite with ocean view balcony and a little kitchen. The hotel location is close to the Condado beach and main restaurants in the area. I would recommend this hotel to my friends.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you for staying with us. I am glad that you enjoyed our suite product. Our booking trends show that it is rapidly becoming a favorite of our guests. We are located a short walk from the beach and many great restaurants. If I can be of additional assistance, please feel free to contact me directly at 787-648-8834 or Hneumann@condadopalm.com.... More

Menifee, California, USA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very close to everything you need for a few days in PR. Many restaurant options within walking distance, pharmacy across the street, the beach is right there as well, i went for an early evening swim with my mom...so relaxing and enjoyable. Taxi's right outside to take you were you want to go. Free breakfast ...the oatmeal is amazzzing. Nice... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I recently booked 5 nights here for a conference that I attended at the convention center. This hotel looked great on the website, however, in person was a different story. When I arrived, the lobby was clean and looked nice. This too was deceiving. My room was not cleaned very well (old fruit and water bottles where left in the... More

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you for staying at our property and taking the time to review your stay. I will personally talk with our executive housekeeper about your review. Its good to hear that Carlos, our Assistant Front Desk Manager, was able to assist you. I hope that you will give us another chance in the future. If I can be of additional... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I just Came from a great weekend and had a great one. Rooms are confortable have a pretty nice view and the best thing is the location. You are in the middle of condado and you have everithing near you, restaurants shooping and the beach its one block away. For shure im coming back pretty soon. I highly recommend it.

Was this review helpful? Yes 2
Contributor
17 reviews 17 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We were there Oct 24-27. We booked due to the proximity to the beach and the fact that it was the Condado neighborhood at a really great price. I was a little apprehensive at first but staying there turned out to be a really smart decision. First, I'd like to compliment the front desk staff - Alexandra, Verenize and Misael... More

Was this review helpful? Yes 2
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

We take a lot of pride in providing excellent service to our guests. Verenize, Alexandra, and Misael will be recognized and rewarded for their attention with you. We are ideally located in the heart of Condado, a short hop from the beach, shops and restaurants. We actually have one bedroom suites with spectacular ocean views. If i can be of... More

San Francisco, California
Top Contributor
82 reviews 82 reviews
23 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in was quick, front desk person was friendly. Everyone seems to be friendly! Was in a room on 4th floor north tower. Room is clean, spacious. Bathroom is a bit small, but clean and fully functional. Room has TV, a safe, microwave and a small fridge. Air conditioning works good. But makes small rattle noise. Bed is firm and... More

Was this review helpful? Yes 2
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I ended up stranded for an extra night in San Juan after all puddle jumpers to small islands were canceled due to bad weather. I chose the Best Western since it's located in a good neighborhood about midway between the airport and Old San Juan, and was cheaper than the Hilton or Marriott. Overall, it's a perfectly fine place to... More

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Dear Refugee, I thank you for choosing to stay with us during your unexpected stay in San Juan. We are working on updating the bathroom product. If I can be of assistance in the future, please contact me at 787-648-8834 of Hneumann@condadopalm.com. Hopefully, we can be your asylum once again in the future. Have a great day, Henry E. Neumann... More

Aguadilla, Puerto Rico
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed there because the San Juan beach hotel do not honored my reservation after I made it a month before. The service here in best western was totally a different compare with the san juan beach hotel. They accommodated me and my family very fast. They took care of me and my family. I only saw a luggage lady... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is one of the best hotels we've had the opportunity to stay in recent years. The location is prime, and it's at the epicenter of cool hangout spots, delicious restaurants and only a few steps away from the clear blue water beach. From the moment we called the hotel to request information, we were greeted by a friendly hotel... More

Was this review helpful? Yes 2
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Its wonderful to hear that you enjoy such a special occasion like your birthday with us. As mentioned in your review, we are located a short walk from the beach, restaurants and nightlife. Raiza is a very valuable Team Member, we will share your posting with her. If I can be of assistance with a future visit or help accommodate... More

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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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