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BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5 55 Ave. Condado, San Juan 00908, Puerto Rico
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BEST WESTERN PLUS Condado Palm Inn & Suites
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BEST WESTERN PLUS Condado Palm Inn & Suites
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482 reviews from our community

Traveler rating
    205
    172
    65
    30
    10
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105
166
29
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

My husband and I booked the room at the Condado Palm last minute relying on the fact that it's a Best Western. Needless to say, what a MISTAKE!!!! First, it's a far/expensive drive from the Airport! Second, its expensive! Third, rooms were small and dirty! Fourth, it smelled bad! Fifth, service was delirious! Sixth, they overcharged me! We were incredibly... More 

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Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I was expecting more from this hotel based on the reviews. The room I was given was not great: probably the smallest washroom I've ever seen and poor installation of fixtures (towel rack falling off, drywall dust coming out of wall). More noise from the street than you'd expect. Checkout is also at 11am, compared to 12pm most places on... More 

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Joe, Thank you for staying with us. I would like to discuss your stay with us in more depth. Hopefully you can give us another chance in the future. You may reach me directly at 787-648-8834 or Hneumann@condadopalm.com Happy Holidays!! Henry Neumann General Manager More 

Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Reception and staff generally are excellent; always pleasant and helpful. We had a couple of weeks here so got to know the place well. Pleasant room with plenty of space; comfortable bed but needs fitted sheet on mattress ! Breakfast was simple but good; three hot items plus plenty of bagels, pastries etc. and usually fruit. Pool is small and... More 

Was this review helpful? Yes 2
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you very much David. I am glad that you enjoyed our complimentary breakfast, service, and salt water fish tank. Did you have a chance to visit the Condado Beach? It's one of the best beaches in the Metropolitan Area and its only a block away from the hotel. Hope you have a chance to visit us again. If I... More 

St Pete Beach
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My favorite hotel in Puerto Rico is Condado palms. Great location great hotel, it is the staff that makes it great to me. It starts from the top Henry Neumann the General Manager is in the lobby greeting all guest coming through by their names making you feel at home. Rosa Desarden in sales treats me like part of her... More 

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Steve, Thank you very much for taking the time to write a review. It is always a pleasure to have you on property during your business visits. We look forward to seeing you again in January!! Have a happy new years!! Henry Neumann General Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Wife and I went on a cruise out of San Juan, flew in a day early and stayed at the best western. We were on the 17th floor so when we woke up our cruise ship was right in front of us, along with a great ocean view. We stayed two extra nights on our return also at bw. Cabs... More 

Was this review helpful? Yes 1
Cobleskill, New York
Top Contributor
192 reviews 192 reviews
17 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 1 week ago

In my dreams, I stay in a five-star resort. In my bank account, I look for good value, cleanliness, and convenient location. Best Western Plus Condado Palm is definitely in the second category. The plusses: A block from the beach It's got a pool (didn't use it but it looks nice) We could see the beach from the room if... More 

Was this review helpful? Yes 1
Grand Rapids, Michigan, United States
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived at this hotel before departing for a cruise. The hotel staff was friendly and helpful, the room was clean, and the outdoor balcony adequate. Beds and pillows were very comfortable. Air conditioner was a bit noisy all night, and some noise from adjoining rooms and outside can be heard, as can the Latin beat of the nightclub downstairs. The... More 

Was this review helpful? Yes 2
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you staying with us Cheri. Our housekeeping staff keeps a lot of pride in maintaining the rooms at a high level. Weather has been great for the beach and walking to all the near by restaurants and shops. Puerto Rico is lovely during this time of the year. It is a special treat to be able to enjoy the... More 

Istanbul
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The service at this place was great. Staff really friendly and willing to recommend restaurants. (Eat at Orozco's around the corner.) Room was smallish but clean, cool, and more than adequate. It's not a luxury facility but great price for San Juan. The complimentary breakfast was eh... but coffee was good.

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

We pride ourselves in taking take of our guests. If there is anything that we may assist you with during your stay, please let any of our team members know. Thank you for recognizing our guest service and housekeeping team. In Puerto Rico, we are enjoying great holiday, beach weather. Have a great day, Henry Neumann General Manager More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

From the moment we walked in, to when we stepped in to the room, to when we had breakfast. This place stinks! I honestly thought since it was a Best Western in Puerto Rico, they would have some class. Unfortunately, must I remind you, whoever manages this place needs a crash course in service and cleanliness. Horrendous Hotel located on... More 

Was this review helpful? Yes 1
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you for staying with us. I wish we would have had a chance to speak about your situation during your stay. We will discuss your review during our next Executive Committee meeting in order to ensure our guests satisfaction. Our staff prides itself in providing great service and accommodating rooms. I would love to talk about your stay at... More 

Portsmouth, New Hampshire
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms outdated but good location. Bathroom old as well. Parking is in behind the hotel kind of a pain to get to if you've already pulled up to the front of the hotel. Conveniently across the street from a walgreens.

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino
Hotel Style:
#5 On the Beach Hotel in San Juan
#8 Business Hotel in San Juan
#10 Romantic Hotel in San Juan
#12 Family Hotel in San Juan

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