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BEST WESTERN PLUS Condado Palm Inn & Suites

3.0 of 5 55 Ave. Condado, San Juan 00908, Puerto Rico
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BEST WESTERN PLUS Condado Palm Inn & Suites
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BEST WESTERN PLUS Condado Palm Inn & Suites
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538 reviews from our community

Traveler rating
    225
    194
    75
    32
    12
See reviews for
122
186
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orillia Ontario
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

When we arrived late at night the manager informed us that our room was unavailable due to some issue they had. He then told us that he had booked us at the Sheraton and would pay for our taxi there and breakfast both days. This was an upgrade to be sure. When things go wrong, and they often do it... More 

Was this review helpful? Yes 1
Rio de Janeiro, RJ
Top Contributor
159 reviews 159 reviews
26 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is undergoing an improvement that still leaves much to be implemented and improved, but the service is good in general and the loaclização is perfect because it's two blocks from the beach and next to a corner with a CVS and Wallgrens in each point, in addition to FIND close to restaurants and a few small markets of... More 

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East Setauket, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Arrived at 10 pm, with confirmed reservation, and were refused a room, told they were overbooked by 1 room (ours). We had made our reservation a week earlier. They arranged to move us to another hotel, after a great deal of hassle, telling us we could move back after one night, which would have been very disruptive. We were very... More 

Was this review helpful? Yes 2
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

For $50 more we had a room at Condado Plaza on the 10th floor with ocean, city and everything you dream of!! I don't see how Western get away with those amazing pictures when you find something completely different. After 3 days at Condado Plaza and a week with Royal Caribbeans cruise we decided to spend our last day of... More 

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Glasgow, United Kingdom
Top Contributor
81 reviews 81 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed her for three nights before cruise. The hotel in looks is very run down. Can smell very damp too. Rooms were good size. Beds ok. Breakfast was ok . Nice sitting outside. Pool small and in shade. Reception was lovely as were staff. Fantastic location for beach. Really needs upgraded.

Was this review helpful? Yes 3
MADISON, Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

They don't like to make one night reservations at this hotel during their busy season. You can't do it through the internet, but must call the hotel, which we did. And, we made our reservation for a one night pre-cruise stay, arriving on the afternoon of February 6th. After a twelve hour trip to get there we were more than... More 

Was this review helpful? Yes 3
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you for taking the time to review our property. Sometimes hotels get overbooked. This is something that we try to avoid at all cost and does not usually happen at our property. In event that it does occur, we do try to communicate with the guest prior to arrival and inform them of the situation. When this occurs, we... More 

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

After a cruise (a week of being spoiled with service) this was a great experience. Kind and helpful front desk staff. we got upgraded to an oceanview and a suite which made it even better. so convenient to beach, bus stop, and fun restaurants. and Breakfast was also good. We will return next time in San Juan

Was this review helpful? Yes 6
Amelia Court House, Virginia
Contributor
16 reviews 16 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So many things to describe! We booked directly with the hotel which was less than any of the websites AND they gave us a fabulous upgrade with a room & view I will never forget. The asst manager, Carlos treated us like we were the most special guests they had ever had. We were celebrating our anniversary and Valentines day.... More 

Was this review helpful? Yes 9
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Thank you for noticing Carlos and our Front Desk staff. The Front Desk staff is the face of our property, always the first and last team members that you see. Carlos takes pride in going the extra mile for our guests. I am glad you enjoyed your Valentine's Day with us. For future bookings, please feel free to contact me... More 

South Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We needed a room close to the airport in San Juan to see our daughter off after her vacation in Puerto Rico. Location was super. Room was clean and pleasent. Staff was helpful. Watched boggy boarders in the morning and had a great meal at a recommended Mexican restaurant.

Was this review helpful? Yes 4
terre haute, in
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for two days prior to our cruise and one day after. Nice hotel only 1 block from the beach. There is a Walgreen's and CVS very close to the hotel in case you have forgotten something at home. The area has numerous dining options within walking distance. Also two casinos nearby if that is your thing. Rooms were... More 

Was this review helpful? Yes 2
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino
Hotel Style:
#5 On the Beach Hotel in San Juan
#8 Business Hotel in San Juan
#10 Romantic Hotel in San Juan
#11 Family Hotel in San Juan

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