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BEST WESTERN PLUS Condado Palm Inn & Suites

#12 of 44 Hotels in San Juan
Certificate of Excellence
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55 Ave. Condado, San Juan 00908, Puerto Rico
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1 room 1 adult
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BEST WESTERN PLUS Condado Palm Inn & Suites
BEST WESTERN PLUS Condado Palm Inn & Suites
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973 Reviews from our TripAdvisor Community

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South Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

San Juan is generally a run down, expensive place. This hotel was cheaper than other hotels in comparison, although they had the usual exorbitant taxes and fees associated with all San Juan hotels. The lobby was remodeled and clean, staff was very polite and helpful. Beach was a short walk away, nice having chairs and towels available there. Rooms were... More 

Review collected in partnership with Best Western

Helpful?
Thank Robean
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

I was really impressed when we walked in the lobby; very clean and modern. The front desk staff was courteous and helpful (we arrived in the morning well before check in, but they were nice enough to store our bags and get us a parking pass so we could go explore the area). The location of the hotel is perfect;... More 

Helpful?
Thank Kylemegb
1 review
5 of 5 stars Reviewed 3 days ago NEW

We enjoyed exploring San Juan in this hotel because of the location and free bikes we were able to use. Also great local places are within walking distance to eat at. We liked that the beach is only 2 blocks away and they had towels and chairs to also use for free. The breakfast is encluded in the room rate... More 

Review collected in partnership with Best Western

Helpful?
Thank aprilo158
Seattle
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Very long wait for room (1 hour +) for room to be cleaned. Strong odor of mildew in room. On the last day of our stay, we were offered a room change. Breakfast choices were adequate but saucers were used for plates. Are they afraid we will eat too much?

Review collected in partnership with Best Western

Helpful?
Thank Arlene S
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Hi Mrs. Simmonds, Thank you for staying at our property and reviewing the stay. We offer our apologies for the situation with the room. I assure you it was an isolated incident. The hotel's check out time is 11am and guaranteed in check in time is 3pm. We always work very hard in order to check in our guests as... More 

Nashville, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Hotel was central to all in the tourist area. Staff were very friendly and helpful and the hotel was clean although an older facility. Loved the location and would stay there again if traveling in that area!

Review collected in partnership with Best Western

Helpful?
Thank David D
Easton, Pennsylvania, United States
Level Contributor
6 reviews
4 of 5 stars Reviewed 6 days ago NEW

Henry was an awesome employee at the front desk. Smooth check in with a suite on the 17th floor facing the ocean. Just newly renovated with modern touch. Great balcony with marble tile that has a table and two chairs. Walking distance to the beach and many restaurants, buses and taxi's. Pool was very clean along with the property. Free... More 

Helpful?
Thank Wendy H
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Saludos Wendy, I am glad I was able to assist with your check in process. As you mention, we began a new Happy Hour last week. It is a 2 for 1 weekdays from 6pm to 7pm. Our suites have become very popular with guests due to their views and additional space. Please feel free to contact me directly for... More 

Riverview, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent place to stay. We were on the 17th floor overlooking the ocean. There was a busy street right below us but we didn't hear any excessive noise. There was a very nice beach within a 3 minute walk. The stores right across the streets were very convenient and have many items that you may have forgotten or need to... More 

Review collected in partnership with Best Western

Helpful?
Thank Kent M
Wesley Chapel, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My cousins stayed at this hotel. We joined them at the bar for happy hour. Pablo, the bartender, was amazing!!! He was alone in the bar and did an amazing job keeping up with the crowd!! And he kept his fun and friendly personality the whole time!!!

Helpful?
Thank ALocalHere
Stow, Ohio
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed one night before a cruise and the location was spectacular. The beach was maybe two blocks away, there were drug stores on two corners for any last minute needs, and plenty of restaurants. A short taxi ride from the airport and a short taxi ride to the pier. The hotel does provide transfer to the... More 

Helpful?
2 Thank cccomedy
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed staying at the Best Western Plus Condado Palm Inn & Suites Hotel, in San Juan, Puerto Rico. The hotel is located right in the heart of the Condado, with great restaurants of every possible type of cuisine to choose from. The night life is great with many night clubs to choose from, and if you enjoy gambling, I... More 

Review collected in partnership with Best Western

Helpful?
2 Thank F8037NHroberta
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review

Saludos Roberta!! We are glad that you enjoyed the stay. As you mention, our property is located in the heart of Puerto Rico's main tourist district, Condado. The Condado Palm is just steps from restaurants, nightlife, casinos, and stores. We also recommend La Concha's casino as the best in the area. For our best rates, please feel free to contact... More 

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