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The Palace Hostel

666 Calle Suau, San Juan 00907, Puerto Rico
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The Palace Hostel
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95 Reviews from our TripAdvisor Community

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Traveler rating
    43
    19
    9
    11
    13
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4
17
33
Business
0
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (26)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (39)
All months
1 review
5 of 5 stars Reviewed 1 week ago

The Palace Hostel staff was incredibly helpful and knowledgable about the surrounding areas as well as the entirety of the island. The hostel is a place where one could show up with very little idea of an itinerary, and find the destinations that they are hoping to discover with assistance from Matt, Victor, and the rest of the staff. Check... More 

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Bern
4 of 5 stars Reviewed 2 weeks ago

I spent 4 nights at the Hostel and it was just great. All the guys working at the hostel are awesome dudes. I was first given a room where the air-conditioning was not working properly. The staff quickly moved me to another room and everything was great. Wifi also worked at every area in the hotel, and it was very... More 

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Rincon, Puerto Rico
1 review
5 of 5 stars Reviewed 3 weeks ago

The Palace Hostel as recently gotten really impressive due to the current staff of intelligent handsome men. Not only did Matt, Josh, Victor and <3 Byron <3 (a hot nurse with a MUN) cater to our every need, but they kept the house sparkling clean in the process. We loved waking up in the morning to shirtless guys scrubbing the... More 

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Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

We only spent one night here but I wish we could have stayed longer, our experience was that good. Wonderful staff, all the amenities we needed, and just fun times. After we had already checked out, they let us keep our bags there in the staff area while we wandered around the city waiting on our flight. Everyone working there... More 

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1 review
5 of 5 stars Reviewed June 30, 2015 via mobile

It's like a big family here. Everyone is very helpful, nice, and social. I recommend anyone to stay here if in the area. It's a laid back place where you can be yourself around anyone here. The vibes are great and there is plenty to do in the area. Beaches near also a down town area with plenty of bars... More 

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Hollywood
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed June 22, 2015

The sad thing is, is that this could be and I believe has been a really great hostel. However the first thing I noticed when I walked in was the smell of mold and mildew emanating from the bathroom in the main lobby. The whole room was covered in it, as was the shower curtain. Not going to get into... More 

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Travelers are raving about these San Juan hotels

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 28, 2015

This hostel, without a doubt, has the potential to be a prime stay in Puerto Rico – especially if you're looking to get out of Viejo San Juan for a bit and see a different side of the city. While I had a nice stay here, it definitely doesn't come without its issues. For one, it needs a makeover; the... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 15, 2015 via mobile

my stay at The Palace was made enjoyable by a great staff. Shawn was excellent and extremely helpful, the rest of the staff were polite and consistent. The place was clean and well kept, and the location is right in the middle of Santurce, where you can find night life (La Placita, El Local), great food nearby and close to... More 

Was this review helpful? Yes 1
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 15, 2015

The Palace has a new manager Chan (pronounced Shawn) who is quickly turning the palace into the best hostel in Puerto Rico. The neighborhood has a lot of local color and is not geared toward tourists specifically. If you want to get an idea of the 'real' Puerto Rico while saving a bit of your hard earned vacation money look... More 

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Philadelphia, Pennsylvania
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 9, 2015

The Good: The staff waited late for us to arrive and guided us until we found the place. I felt the staff was the only excellent thing for this hotel. Free WiFi. The Bad: The signage was minimal and the room was basic with a shared bathroom upstairs for all the guests. The bathroom was not clean. The room's paint... More 

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