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The Palace Hostel

666 Calle Suau, San Juan 00907, Puerto Rico
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The Palace Hostel
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The Palace Hostel
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88 reviews from our community

Traveler rating
    39
    18
    9
    9
    13
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4
15
30
Business
0
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (88)
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    (26)
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    (10)
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    (39)
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Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hostel, without a doubt, has the potential to be a prime stay in Puerto Rico – especially if you're looking to get out of Viejo San Juan for a bit and see a different side of the city. While I had a nice stay here, it definitely doesn't come without its issues. For one, it needs a makeover; the... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

my stay at The Palace was made enjoyable by a great staff. Shawn was excellent and extremely helpful, the rest of the staff were polite and consistent. The place was clean and well kept, and the location is right in the middle of Santurce, where you can find night life (La Placita, El Local), great food nearby and close to... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Palace has a new manager Chan (pronounced Shawn) who is quickly turning the palace into the best hostel in Puerto Rico. The neighborhood has a lot of local color and is not geared toward tourists specifically. If you want to get an idea of the 'real' Puerto Rico while saving a bit of your hard earned vacation money look... More 

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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

The Good: The staff waited late for us to arrive and guided us until we found the place. I felt the staff was the only excellent thing for this hotel. Free WiFi. The Bad: The signage was minimal and the room was basic with a shared bathroom upstairs for all the guests. The bathroom was not clean. The room's paint... More 

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Travelers are raving about these San Juan hotels

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 16, 2015 via mobile

Beds are soft and people very nice BUT paint peeling, air conditioners leak all over, no even warm water, get reservations wrong but you are still stuck with bill for days you do not need, sink cracked and broken, beds so close have to climb over ladders of upper bunks to move around room,pictures NOT accurate, stairs dark and dangerous,... More 

Was this review helpful? Yes 2
Ontario, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 26, 2015

This really was the worst experience we have ever had. I have traveled to many countries, and have never ran into something SO TERRIBLE. I really urge you to stay at another hostel (unless you like stinky drunken loud staff whom really do not have any idea how to run the place, mold, and a kitchen so dirty you wouldn't... More 

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 24, 2015

Sharing a 10 man room with these people was absolutely great. Relaxing atmosphere, fine beds and wonderful staff. I'd recommend this to anybody who's backpacking in Puerto Rico, and I'd definitely go here again if I ever get the chance!

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2015

If I could, I would give the establishment a negative for service and cleanliness. The front desk staff seemed fresh out of highschool and had no sense of service or respect. Was cash only, but no one bothered to mention that in advance when we called twice prior to our arrival. We stayed a measily 75 minutes before walking to... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 16, 2015

YUCK! The Palace Hostel is in really bad shape and being run by rude, unaccomadating kids. It was really dirty, the shower curtain was unattached, slung over the shower rod, no working fridge to store your food, mold everywhere, and rude staff. We were not told until arrival that they would only accept cash and when we decided to leave... More 

Was this review helpful? Yes 2
Arlington, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 26, 2015

When I book a hostel, I want a cheap place to sleep, a social environment to meet new people and I want to be close to places I want to visit. The palace staff were awesome and showed me to great party spots. Walking distance to beach and old San Juan.

Was this review helpful? Yes 6
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