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The Palace Hostel

2.0 of 5 666 Calle Suau, San Juan 00907, Puerto Rico
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The Palace Hostel
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The Palace Hostel
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78 reviews from our community

Traveler rating
    37
    17
    9
    5
    10
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2
14
29
Business
0
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Arlington, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

When I book a hostel, I want a cheap place to sleep, a social environment to meet new people and I want to be close to places I want to visit. The palace staff were awesome and showed me to great party spots. Walking distance to beach and old San Juan.

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

SCABBIES! This hostel gave my partner and I scabbies in January 2015!!! The bathrooms were disgusting and never had toilet paper in them, the staff was rude, lazy, and helpless. Obviously, they don't wash the linens. And they advertise that every room has A/C, which is not true! HORRIBLE PLACE. Do yourself a favor, and pay $5 more to stay... More 

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Sao Paulo, SP
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I found this hostel by the location and because they had good reviews, but I got disappointed. Staff is nice, but the hostel is small with just one mixed bathroom. Rooms are ok and have air conditioner. But they didn't have a room key to give me, so, in the morning after I went for breakfast in a coffee place... More 

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Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

They charged me full price even when I cancelled the reservation by phone, saying that cancellation should only be made by email.The staff there never addressed this policy to me when I made the cancellation call. They hung up on me couple times when I tried to call them and figure things out. Very unprofessional. The worst experience ever with... More 

Was this review helpful? Yes 2
Paris, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2014

I visited 4 hostels in PR, I won't forget The Palace ! The staff is awesome, very friendly helpful and involved in the hostel life ! They always make sure guests are having a good time, they are full of ideas and initiatives you'll sure feel very welcome there. The place offers many common areas, it's clean and has everything... More 

Was this review helpful? Yes 1
General M, General Manager at The Palace Hostel, responded to this review

Hi there Camithi, Thank you for your great review. We really pleased that you enjoyed your experience at The Palace Hostel. We forward to seeing you again in the future. The Palace Hostel Manager More 

1 review
5 of 5 stars Reviewed December 26, 2014

This place is absolutely amazing! The staff was all extremely helpful and welcoming. The bedrooms all have AC which is a huge plus! Great atmosphere! If you are traveling to Puerto Rico this is THE hostel to stay at. You will not be disappointed!

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

This was by far the best hostel that I've ever stayed in. The staff was very accommodating and told me all about the local places to do things along with interesting places on the island. The sleeping arrangements we're also very comfortable.

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

There are many words I can say about the palace hostel. This is by the far the best hostel I've stayed at. Not because of the property which is not cleanest hostel you'll find in PR. Its the people that made my stay at this hostel so great. Everyday I would share a laugh with someone different either a staff... More 

Was this review helpful? Yes 1
General M, Manager at The Palace Hostel, responded to this review

Hi The Yvon, Thank you for your great review. We are really happy to hear that you had a nice experience at our hostel. We hope to welcome you back in the future. Saludos, The Palace Hostel - Manager More 

Boise, Idaho
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 7, 2014

My girlfriend and I found this hostel at the last minute in San Juan. It was late in the evening, and we had just picked up our rental car at the airport. We wanted a quick place to stay so we could get an early start in the morning. The Palace Hostel is a typical backpacker's hostel. We stayed in... More 

Was this review helpful? Yes 2
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 16, 2014

This place is really relaxed and chilled out. All the usual hostel facilities come as standard but the people are what make your stay enjoyable. Chatting, drinking, bike rides, swimming and sunbathing are how you'll spend most of your time here!

Was this review helpful? Yes 2
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Additional Information about The Palace Hostel

Address: 666 Calle Suau, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Palace Hostel 2*
Number of rooms: 7
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