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The Palace Hostel

2.0 of 5 666 Calle Suau, San Juan 00907, Puerto Rico
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The Palace Hostel
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The Palace Hostel
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82 reviews from our community

Traveler rating
    37
    18
    9
    5
    13
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2
15
29
Business
0
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ontario, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars NEW

This really was the worst experience we have ever had. I have traveled to many countries, and have never ran into something SO TERRIBLE. I really urge you to stay at another hostel (unless you like stinky drunken loud staff whom really do not have any idea how to run the place, mold, and a kitchen so dirty you wouldn't... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Sharing a 10 man room with these people was absolutely great. Relaxing atmosphere, fine beds and wonderful staff. I'd recommend this to anybody who's backpacking in Puerto Rico, and I'd definitely go here again if I ever get the chance!

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 2 weeks ago

If I could, I would give the establishment a negative for service and cleanliness. The front desk staff seemed fresh out of highschool and had no sense of service or respect. Was cash only, but no one bothered to mention that in advance when we called twice prior to our arrival. We stayed a measily 75 minutes before walking to... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

YUCK! The Palace Hostel is in really bad shape and being run by rude, unaccomadating kids. It was really dirty, the shower curtain was unattached, slung over the shower rod, no working fridge to store your food, mold everywhere, and rude staff. We were not told until arrival that they would only accept cash and when we decided to leave... More 

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Arlington, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

When I book a hostel, I want a cheap place to sleep, a social environment to meet new people and I want to be close to places I want to visit. The palace staff were awesome and showed me to great party spots. Walking distance to beach and old San Juan.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 23, 2015

SCABBIES! This hostel gave my partner and I scabbies in January 2015!!! The bathrooms were disgusting and never had toilet paper in them, the staff was rude, lazy, and helpless. Obviously, they don't wash the linens. And they advertise that every room has A/C, which is not true! HORRIBLE PLACE. Do yourself a favor, and pay $5 more to stay... More 

Was this review helpful? Yes 1
Sao Paulo, SP
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 21, 2015

I found this hostel by the location and because they had good reviews, but I got disappointed. Staff is nice, but the hostel is small with just one mixed bathroom. Rooms are ok and have air conditioner. But they didn't have a room key to give me, so, in the morning after I went for breakfast in a coffee place... More 

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Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 6, 2015

They charged me full price even when I cancelled the reservation by phone, saying that cancellation should only be made by email.The staff there never addressed this policy to me when I made the cancellation call. They hung up on me couple times when I tried to call them and figure things out. Very unprofessional. The worst experience ever with... More 

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Paris, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2014

I visited 4 hostels in PR, I won't forget The Palace ! The staff is awesome, very friendly helpful and involved in the hostel life ! They always make sure guests are having a good time, they are full of ideas and initiatives you'll sure feel very welcome there. The place offers many common areas, it's clean and has everything... More 

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General M, General Manager at The Palace Hostel, responded to this review

Hi there Camithi, Thank you for your great review. We really pleased that you enjoyed your experience at The Palace Hostel. We forward to seeing you again in the future. The Palace Hostel Manager More 

1 review
5 of 5 stars Reviewed December 26, 2014 via mobile

This place is absolutely amazing! The staff was all extremely helpful and welcoming. The bedrooms all have AC which is a huge plus! Great atmosphere! If you are traveling to Puerto Rico this is THE hostel to stay at. You will not be disappointed!

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Additional Information about The Palace Hostel

Address: 666 Calle Suau, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Palace Hostel 2*
Number of rooms: 7
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