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Ciqala Luxury Suites

Certificate of Excellence
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752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
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Ciqala Luxury Suites
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Ciqala Luxury Suites
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293 reviews from our community

Traveler rating
    195
    74
    17
    5
    2
See reviews for
62
137
4
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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Senior Contributor
31 reviews 31 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at Ciqala 4 nights. The property- I booked Ciqala through a discount site because I could get a luxury suite for the price of an oceanfront room. The pictures online are gorgeous, and they are accurate! Everything is beautifully decorated from the suite to the pool deck! The units are huge, basically a condo, and ended up being... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed two nights. Enjoyed the accommodations. We had a car & could maneuver without difficulty around the city for Ciqala. Rooms large & well appointed. American Breakfast is included. "MiniBar" reasonably stocked and a value. Staff super friendly and accommodating!

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Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Islandgirl3400, We take this opportunity to express our gratitude for taking of your time to review our hotel. We are honored to read that you enjoyed your accommodation and that you had a rental car which was perfect for you to explore around. We are also glad to read that you enjoyed breakfast and that our team members were... More 

Durham, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Ciqala for just one night during a Puerto Rico stopover, and we were pleasantly surprised. The rooms were very comfortable, the staff was very friendly, the minibar prices were refreshingly reasonable, and the evening cocktails and full breakfast were much appreciated extras. We would be happy to return.

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Steve2202, Thanks so much for sharing your review to our hotel. It is a pleasure to read that you stay with us for one night during a stopover and that you were pleasantly surprised. We are glad to read that our Suite worked perfect for you as well as all services included to enhance your experience. Our team members... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 4 nights at Ciqala with my family. The best part of this hotel is the space. It's like an apartment away from home. It was great to have washer/dryer, full fridge, living room/dining room to entertain our large family who lives on the island. Close to San Juan and all major highways. Spectacular view of the ocean and San... More 

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Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Kvelez727, We value your time take to review our hotel. It is truly a pleasure to read that your 4 nights stay while traveling with your family was great and that our spacious Suite made you feel at home, this is exactly what we work so hard to hear. We are also glad to read that you enjoyed your... More 

Orlando, Florida, United States
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went to San Juan, Puerto Rico for the wedding of my wife nephew. Looking for a place to accomodate our party of 5 we stumbled on Ciqala luxury apartment's. We got to stay on apartment 402. The place was awesome; had three bedrooms, two ample bathrooms and an open living room and kitchen. Super clean and comfortable. They offer... More 

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear David D, It was truly a pleasure to be rewarded by your visit with your party of 5. We are very happy to read that the accommodation selected was just perfect for everyone and that you got to feel the homely atmosphere we breathe at this amazing hotel. Our mini infinity pool terrace and bar is our newest facility... More 

Florence, South Carolina
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our first time in San Juan, arrived here 3 days before our cruise. From the moment we walked in the staff was just wonderful, friendly and generous. Jonathan at the front desk was so friendly and helpful at check-in. We met May, our chef, and her kitchen happened to be on the 7th floor next to our room, 701, which... More 

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Bixster01, We are very honored to read your review as it is very rewarding to read from our guests about how is our team doing and about the service being delivered to everyone. It is an honor to read that our May, Jonathan and the rest of the team were the icing the cake and made your stay enjoyable.... More 

Senior Contributor
28 reviews 28 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family stayed here the night before a cruise. Came in very late at 1 a.m. so we didn't spend more than 10 hours here. The room was on the top floor. The room appeared clean and was bright. It had a large window with adjustable blind. The bathroom was a good size. Shower water fell from the ceiling and... More 

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Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Jenlec, Thanks so much for taking of your time to review our property and for making us your home during the hours spent in our destination. We are honored to read that you enjoyed your stay with us and that your accommodation provided was just as you expected it. In regards to our surrounding area, it happens over 10... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

On Sunday April, 5, six of us stayed in one of the suites. Not only was the suite awesome, but the service was even better. The washer/dryer was not available in our room so they washed our clothes free of charge and had them back the same night. The staff which it was not many, but the staff that was... More 

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Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Terri C, We appreciate being the hotel of your choice while traveling with your party of six friends, we are glad to read that our Presidential Suite was perfect for everyone and that you were happy with the service that was delivered to you. Our team goes above and beyond efforts to exceed everyone’s expectations. It is truly an... More 

Moorestown, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights before heading out to the beach. Staff was awesome. Upgraded us so that we had a 2 bedroom suite. My kids (7 & 9) loved the rooftop pool, which is the size of a very large hot tub but still fantastic. Food and drink are reasonably priced, including the "mini" bar. This is a converted... More 

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Scott S, Thanks so much for making CIQALA your home during your two nights stay in San Juan before heading out to the beach area. We are as always proud to read that our team members were awesome, they love and enjoy going the extra mile to make sure everyone keeps a great story to share with friends and... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We booked the Presidential Suite for our Anniversary and requested the staff for a surprise setup for my hubby. The management and staff were very accomodating and put a package together for us. If was a great surprise and an awesome way to celebrate. Thanks you again for the wonderful staff.

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Kavitha V, Happy Anniversary! It was an honor for us being the hotel of your choice during your Anniversary celebration. We are happy to read that our Presidential Suite was the perfect selection for the romantic amenity requested and that it worked just perfect. Our team members and management always team up efforts to continue enhancing and surpassing our... More 

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