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Ciqala Luxury Suites

#10 of 44 Hotels in San Juan
Certificate of Excellence
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752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
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Ciqala Luxury Suites
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391 Reviews from our TripAdvisor Community

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Charlotte
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Upon arrival we had to wait for someone to open the garage and buzz us in the front door which, after walking the neighborhood, is for our safety. Our room was a nice size, but doesn't deserve the name "penthouse". It was just an oversized room like any other suite that I have stayed in. The room had a faint... More 

Helpful?
Thank sheferg
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear shefeg, Thank you for choosing our hotel as the place to stay during your visit to San Juan, Puerto Rico. Our doors are closed and are open by our security guards for our guests ‘privacy purposes as our hotel is exclusively for our guests and visitors can access with our guests ‘approval. Our 8th floor is named penthouse as... More 

Helena, Montana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great Boutique hotel. Very nice rooms.Not large rooms but comfortable. Great prices on the wet bar. The rooftop hot tub and bar make this hotel. Infinity hot tub/pool overlooking the city. Amazing views. Very trendy furniture and good little bar. Tapas and drinks complementary twice a week. Location isn't great. Every time we drove to the property it was a... More 

Helpful?
Thank jumru2016
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear jumru2016, Thank you for choosing our hotel as your home while traveling as a couple. It is very rewarding to read that you enjoyed your stay with us as well as of all services that we have added to our nightly rates to enhance our guests ‘experiences such as daily cook to order breakfast, two hours complimentary cocktails from... More 

London, Canada
1 review
1 of 5 stars Reviewed 1 week ago via mobile

I was in shock when the taxi stopped at this building. It is a converted apartment building. There are a number of steps to get to the desk. They are very a good about taking luggage up the steps. Lobby is small and crowded. My friend and I opened the door to a very poorly equipped room. There was a... More 

Helpful?
Thank Guyamom
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Guyamom, Thank you for staying with us for one night prior to going on your cruise trip. Our lobby located at the entrance is exclusive for check in, check out and concierge services, our main lobby is located at the 7th floor with a homey atmosphere and very private for our guests only. Our hotel features suites which feature... More 

Milwaukee, Wisconsin
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff was all delightful and helpful. They had maps and possible excursions available. We really liked our room although the balcony was locked. Breakfast was really nice. I would highly recommend the hotel and stay there again in the future.

Helpful?
Thank Connie A
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Connie A, It is genuinely an honor to read your review and notice that you had a memorable experience while staying with us. Our team members work so hard in creating a wonderful stay for everyone making them feel at home and reading it from our guests is their reward. Thanks so much for praising their services. We are... More 

Seattle, WA
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved our stay at Ciqala suites. From our check in, roof top dining, room comfort, cleanlines, highly recommend this boutique hotel. The room was exceptional. Super comfy bed, nice sitting area, kitchenette. Decor is contemporary and very chic. Free wi-fi and parking are added bonuses. They know how to run a hotel. Ppl hate all the extra charges from... More 

Helpful?
1 Thank kentnmary18
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear kentnmary18, Thank you for choosing our hotel as your home during your couples’ getaway to our destination. We are honored to read that you loved your stay with us, from you check in, dining at our rooftop terrace and pool bar, our room comfort with our premium bed memory foam mattress and services that we have added to enhance... More 

Reston, Virginia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Hotel staff was nice but hotel neighborhood was pretty bad. We walked around to eat. We noticed all houses were turned into a castle/prison, a sign of the high crime rate. The breakfast area, pool and gym were much less under the standards I have seen at hotels with 3+ star ratings. The suit we had looked ok but didn't... More 

Helpful?
Thank ak08022015
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear ak08022015, Thanks for taking of your time to share your experience in this review. Our team members happily provide a high quality of services making everyone feel as part of our family. Our location Miramar is the second protected historic zone in downtown San Juan and those historic houses shall keep as original, in the past they used the... More 

Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked this hotel through Hotwire for a one night getaway with my boyfriend. Didn't know what to expect and was pleasantly surprised. Our room wasn't ready upon arrival but they kept our luggage and as soon as the unit was ready they let us know, and to our surprise the luggage was already in the room, which was gorgeous by... More 

Helpful?
2 Thank Siouxtrois
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Siouxtrois, Thanks so much for making our hotel your home during your visit to our destination in the company of your boyfriend. We are truly honored to read that you had a memorable experience as well as that hotel owner and our team exceeded your expectations with great service. All guests are very important to us and this is... More 

SANTO DOMINGO DN, Dominican Republic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

At first I was worried about where did I ended up, as in PR the experience has always been different from me. Overall, I felt as if I was in an apartment building where my room/apartment was. Kinda of surprised about the room key, at least for the PH the rooms where not upgraded to intelligent key yet, didn't matter... More 

Helpful?
1 Thank Erik M
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Erik M, It was truly an honor having you as our guest and it is very rewarding for us to read that you enjoyed your stay with us and that the internet service was a plus for your needs. We are doing the room keys upgrades gradually in order to continue our operation with no pause, soon all units... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I vivid the hotel for one night. The rooms are super clean, nice, and beautiful. The bathroom is very nice too. There is a full mini kitchen available also. Parking is available inside the facility. In the rooftop there is a comfortable jacuzzi with an amazing view. There is also food and drinks in the rooftop. Great service!

Helpful?
1 Thank PEDRO J T
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear PEDRO J T, Thanks so much for making our hotel your home during your one night visit to San Juan, Puerto Rico. We are glad to read that you found your accommodation nice, clean and beautiful. We have included the private gated parking, daily cook to order breakfast, tapa of the day on Tuesdays and Thursdays and cocktails from... More 

Atlanta
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in the Hotel for one night. The room was very nice and the staff friendly .Some rooms sit above a 24 hour convienence store that is used as a hangout for locals. Extremely noisy all night. Roof top pool is cool, but bar was lacking everything including lemons and limes. Food was terrible in the bar. The breakfast was... More 

Helpful?
3 Thank Travelsouth1
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