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Ciqala Luxury Suites

Certificate of Excellence
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752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
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Ciqala Luxury Suites
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307 Reviews from our TripAdvisor Community

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Traveler rating
    207
    75
    18
    5
    2
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66
145
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11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Myrtle Beach, South Carolina
Top Contributor
115 reviews 115 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Ciqala Suites is the best hotel we have ever stayed in. ALL of the employees were fantastic, the room was clean and fresh, the bed was extremely comfortable, the breakfast was delicious and we loved every minute of our stay. The pool deck is a wonderful place to hang out after a long day at the beach. The hotel offers... More 

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Heatherbgale, Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you and your family have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. It is... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

They have the nicest rooms... actually suites. The staff was so friendly, and they made you feel right at home. Breakfast was made to order upstairs and never disappointed. They told us about a great restaurant down the street that is a hidden gem. Very helpful with food suggestions and coordinating activities. We will always stay here, and they have... More 

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear JourdinA, Thanks so much for choosing our hotel during your visit to San Juan, Puerto Rico. We also want to thank you for taking of your time to review our hotel and sharing it here on this channel. We are glad to read that you loved your Suite, that you were able to enjoy breakfast every morning as well... More 

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I surprised my wife for her birthday with a trip to Puerto Rico, she was shocked when she got to the gate of the flight. However, Ciqala and it's staff was the icing on the cake for the trip. We arrived very early around 5am, and waited until 6ish until staff was at the front desk. They were welcoming and... More 

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Mick E, Thanks so much for taking of your precious time to share your review in such a quick matter. We are honored to read that our team members went above and beyond your expectations going the extra mile assisting with your wife’s birthday surprise. It is more than a reward to them to read when our guests recognize... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel. .will definitely come back. ..close to neighborhood restaurants...sightseeing. .easily accessible. .friendly and very helpful staff. ..suite room felt like a second home. .almost didn't want to leave. ..

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Cynthia M, Thanks so much for taking of your time to share your experience in this review. We are glad to read that you consider our hotel as excellent and that you were able to notice our easy access to restaurants, sightseeing and that you felt at home, that’s exactly what we work so hard for. Our team members... More 

Fox Lake, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is absolutely wonderful. The staff is very friendly and the accommodation is second to none. I will make this my first choice when traveling to PR. The walls are thin so you can hear people and furniture move (not too bad). This hotel is good for family, romantic getaways and extended stays. If you want a luxury home... More 

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Affluant, We are honored to read that your stay with us was absolutely wonderful. We are very proud of our team members and it is very rewarding to read from our guests that they are delivering an excellent level of service. We appreciate becoming your first choice when traveling to our destination. Thanks so much for recommending our hotel... More 

Orlando, FL
Top Contributor
84 reviews 84 reviews
23 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 19, 2015

This is my second time at Ciqala and I will definitely be coming back. We were in Puerto Rico for a quick two night trip to visit family so we didn't spend much time at the hotel. What I love about this place is the staff, secured parking and the spacious rooms. From the moment you arrive you feel welcomed.... More 

Was this review helpful? Yes 2
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear worldtraveler428, Thanks so much for your loyalty and for sharing your review to our hotel. We are glad to read that you will be staying with us again and hope you are able to spend more time at our hotel. It is very rewarding and we feel honored to read that what you love about our hotel is our... More 

Baltimore, Maryland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 17, 2015

Recently, I stayed here with 3 family members in a luxury king suite. Since we did not expect to spend a lot of time in our hotel room, this place was perfect for our needs at an affordable price. The staff were awesome and accommodating to our every need. The complimentary breakfast was delicious especially the French toast and prepared... More 

Was this review helpful? Yes 4
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear BSimon40, It was a pleasure having you and your family members as our guests. We appreciate your time taken to review our hotel, we are glad to read that your accommodation selected was perfect for your needs at a very affordable price, and that you loved breakfast every morning made to order especially our French toast prepared at your... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 16, 2015

Room was very large; it was noisy; located in an area where there isn't much around. When we first arrived our room wasn't ready so they held our baggage while we walked around which was nice. They have a tiny pool on the top but I wouldn't call it a pool more like the size of a hot tub. Nice... More 

Was this review helpful? Yes 2
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Rachel S, Thank you for taking of your time to review our hotel. We are glad to read that you found your suite very large. We would love to read more from your comment about that the suite was noisy. In regards to our location, Miramar is the second historic zone in downtown San Juan within walking distance from... More 

Piscataway, New Jersey
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 11, 2015

We arrived at the Ciqala hotel and was concerned by having to be buzzed in. The lobby was small, but none of that mattered. The staff was warm and friendly. They were very helpful. We walked around the area several times and felt safe. The room was clean and beautiful. The deal we got for the penthouse was amazing. I... More 

Was this review helpful? Yes 2
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear nnewk1, We are very thankful to read that you enjoyed your stay with us and that you were able to walk around within our location feeling safe. It is always rewarding to read about our team members exceeding expectations with excellent service and attention. We are also happy to read that you were able to enjoy the fight, it... More 

New York City, New York
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 8, 2015

Great staff, great breakfast, great room, great accommodations and decent location! This place had it all! I stayed for 4 nights and had the time of my life. Yes this is in a residential area but the area was safe and near two local bus routes which was great to get around. The staff (especially Maria and Natalie) were awesome... More 

Was this review helpful? Yes 4
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Tracy E, Thanks so much for taking of your precious time to review our hotel. It was an honor having you as our guest during your 4 nights stay in our destination, we are also glad to read that our team members were great to you and delivered a high quality of service as part of our main commitment,... More 

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