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All 46 San Juan hotels

Ciqala Luxury Suites

4.0 of 5 Hotel   |   752 Manuel Fernandez Juncos Ave. | Miramar, San Juan 00907, Puerto Rico
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Ranked #3 of 46 Hotels in San Juan
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Louise T Cambridge, United Kingdom
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208 reviews from our community

Traveler rating
    137
    54
    12
    3
    2
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47
93
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10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Cambridge, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for 2 nights in a lovely big suite. Very pleased with room and facilities. It was quiet which is what we needed to recover from our jet lag. Breakfast was not to our taste and difficult to get English tea which was a shame. We walked around the area and found the maps provided very useful as the surrounding... More

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Louise T, We take this opportunity to thank you for taking of your time to share your experience in this review. We are very glad to read that you love your suite and that our team members were very helpful, all guests are very important to us and this is why we love exceed everyone’s expectations as part of... More

Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 6 days ago NEW

Ciqala is one of the best places I have ever stayed. They give you made to order breakfast. Happy hour every night. Dinner on Tuesday and Thursday (free). The rooms are beautiful. The staff is above and beyond helpful. All of the are super. They did my laundry for me. There was nothing that they wouldn't do to make you... More

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Celeste S, Thank you for making CIQALA your home during your visit to Puerto Rico with your Friends. It was genuinely an honor having your as our guests and even more to read that your stay was one of the best one that you ever had, that our team members exceeded your expectations going above and beyond your expectations.... More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our suite was large, clean and modern. It included a stackable washer/dryer which was helpful after the beach. The free breakfast is made fresh to order. The facility had an attached parking garage. The staff was extremely helpful and friendly. They helped us book a kayak and a snorkeling excursion. They offer a free shuttle to/from Condado beach and even... More

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Dawn R, Thanks so much for making CIQALA your home while traveling to San Juan, Puerto Rico as a couple. We are very honored to read that our team members exceeded your expectations with great service and assisted you with things to do during your stay including your experience with our shuttle service. We are also glad to read... More

Lantana, Florida, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back from a week stay at Ciqala and I must say it was a overall good experience. We had a 3 bedroom suite on the first floor which was HUGE,clean and very modern. We traveled with family so there was more then enough space for a group of 5, even more if needed since it is practically... More

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear NikkiNicole88, Thank you so much for making CIQALA your home during your visit to San Juan, Puerto Rico. We are glad to read that you loved your suite while staying with your family as well as breakfast every morning. In regards to dinner, we are very impressed as it is the first time we read from someone we did... More

The Hague, The Netherlands
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at cuqala and that was a bad experience. First of all there was a problem with the reservation, so we decided just to go and see if they have accomodation, then the following happende. 1 the lady at the feont desk asked who give us pwrmission to come without a reservation. A rather rude welcome to a guest,... More

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Ria, As previously informed on the letter sent to you upon you left our hotel, we are apologizing for any inconveniences caused during your stay at our hotel. Here we kindly send you a copy of the letter. Thank you for choosing our hotel during your visit to San Juan, Puerto Rico. We highly appreciate being the hotel of... More

Grapevine, Texas
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed with a group in one of the large apartments. Nice spacious room, with under sized Air Conditioning. Not bad in bedroom, but living area was warm. Great breakfast and friendly staff. Found out it is cheaper to book room direct than through travel agent. Couple booked through AAA and paid a lot more for room if booked through... More

Was this review helpful? Yes 2
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear AtomicBomb52, Thank you for taking of your time to share you review. We are glad to read that you enjoyed breakfast and that our team members were friendly, all customers are very important to us. In regards to the air conditioner it can be graduated at any time with the remote control in the room. In regards to our... More

Port of Spain, Port-of-Spain, Trinidad and Tobago
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel proved itself to be indeed one of the top in the San Juan area. You're greeted with a staff of extremely courteous persons and blown away by the room sizes and facilities. We stayed in the three bedroom presidential suite for a week and had the most amazing experience. Very close to Ponce de Leon; within walking distance,... More

Was this review helpful? Yes 4
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Sherneil S, Thanks so much for sharing your experience in this review. We are glad to read that our team members exceeded your expectations with great service and that you were blown away by our suite and facilities. We are very happy to read that you were able to notice that we are within walking distance from many local... More

San Francisco, California
Contributor
14 reviews 14 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Looking for a one-night stay in San Juan to be close to the airport, I was lucky enough to book a last minute room at Ciqala. What luck! This place truly surpassed my expectations. It provides the most popular amenities at no extra cost. Free garage parking, free wifi, free breakfast (a REAL breakfast) and even dinner and cocktails on... More

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Pmramirezjr, We are very honored to read your review. It was an honor to read your expressions about our hotel, it is very rewarding to us. We are glad to read that you enjoyed your stay with us as well as breakfast and some of the services that we have included to enhance our guests experience. Thank so much... More

Vero Beach, Florida
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I just came back home yesterday (so unfortunate) because we would have loved to stay longer in this awesome hotel. We booked the presidential suite through expedia 3 weeks before we decided to go on vacation and I'm glad we did. From the hospitable reception we received, free hotel parking, accommodating staff, friendly workers, complimentary home cooked... More

Was this review helpful? Yes 4
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear April C, We were very honored having you as our guests and really appreciate you choosing our hotel during your vacation in San Juan, Puerto Rico. It is a pleasure to read that you enjoyed your stay so much that you wanted to stay longer and that our team members exceeded your expectations with great services and attention. We... More

Newark, NJ
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 22, 2014

Where do I begin... I've never been so happy with the service and staff at a hotel then I was here. From the very beginning it was an AMAZING experience! My Husband and I were greeted by Supervisor Sandra Cruz! (Oh Sandy you are the best of the best)! Sandra was such a delight and very welcoming, she talked to... More

Was this review helpful? Yes 5
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Chidesha, Thank you so much for taking of your time to share this review. It was an honor to be the hotel of your choice during your visit to San Juan, Puerto Rico. We are very happy to read that you were able to enjoy of all services that we have included to enhance our guests experience and that... More

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Additional Information about Ciqala Luxury Suites

Address: 752 Manuel Fernandez Juncos Ave. | Miramar, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 17
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Also Known As:
Ciqala Hotel San Juan

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