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Ciqala Luxury Suites

Certificate of Excellence
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752 Manuel Fernandez Juncos Ave. | Miramar, San Juan 00907, Puerto Rico
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Ciqala Luxury Suites
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Ciqala Luxury Suites
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278 reviews from our community

Traveler rating
    184
    71
    16
    5
    2
See reviews for
57
130
4
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (278)
  • Mar-May only
    (79)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (78)
All months
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was looking for a package deal that included air and hotel. I wanted a place that was not located in the tourist district of Old San Juan. After reading the reviews I was convinced this was the place. Now leading up to my visit, I emailed and called to get recommendations for a pastry shop nearby as I would... More 

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Marcia D, Thanks so much for making CIQALA your home away while visiting our destination with your friends, we truly appreciate it. We also want to thank you for following the reviews and for creating your own experience with us. We apologize for the inconvenience in regards to the communication via e-mail; we were working on updating our system... More 

Anaheim, California
Top Contributor
99 reviews 99 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 1 night here prior to a cruise based upon other Tripadviser reviews. Was not disappointed. Located in what seemed to be a residential area it was conveniently located to airport and to ship port. Great restaurant right across the street recommended to us by clerk at desk. Great rate as well. Very clean. Would stay here again.

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Jeff S, Thanks so much for choosing CIQALA as the place to stay prior to a cruise and for not taking the reviews ‘words, and saw it for yourself. We are truly honored to read that you were not disappointed and that you were able to see that our location is very convenient. We are also happy to read... More 

Edmonton, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

- very clean and well kept - front entrance had steps up to the desk, in my opinion should be a ramp, most people have heavy bags - no luggage tray/table in rooms - should have soap dishes in shower - nice free breakfast - nice pool/lounge area on roof with bar - if you go out for supper, you... More 

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear altacruiser57, Thank you for choosing our hotel as the place to stay during your visit to our destination. We are glad to read that you enjoyed your stay with us. In regards to our entrance, when our guests carry heavy bags, they access our front desk via the ramp next to the main door, we do have soap dishes... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our stay at Ciqala was great, the suite was huge, extremely clean and very modern. We had more space than we needed, washer and dryer, full kitchen and the soaker jetted tub and large shower were all above what we expected. Complimentary full breakfast , happy hour drinks and tapas, was also an added bonus. We could walk to a... More 

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Schwais, It is truly a pleasure to read that your stay with us was great, that the Suite was huge, extremely clean and modern. We are also happy to read that your selected accommodate worked perfect and met your needs, but must of all; that it was all above what you expected. It is always great to read that... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Phenomenal customer service, employees take pride in making their guest feel special and accommodated. Quiet at night, amazing complimentary breakfast. The suite made us feel like we were back at home for it was our honeymoon away from our children. The only downfall is that there is not a swimming pool and that the location seemed as if it were... More 

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Shanaedr1, We are delighted to read your review and that our employees took pride in making you feel special and accommodated. Our team love going above and beyond expectations to make sure that everyone is happy and feel as coming back once they check out. We are glad to read that you were able to walk to Old San... More 

New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here back in October 2013 for my "ONLY ME" trip which I do every year. Not only was I able to get an upgrade to a GREAT SUITE on the top floor but the breakfast was good every day. The bus is near so you can take that to Old San Juan. It was very chic, very nice... More 

Was this review helpful? Yes
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Kwanda S, Thank you so much for sharing your experience with us in this review. We are honored to be the hotel of your choice while traveling by yourself as you do every year and for selecting our destination. We are glad to read that you were happy with your upgrade and that you were able to enjoy breakfast... More 

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the absolute best hotel that I have ever stayed in. We had the three bedroom suite and we felt like luxury!! The area is great to walk around in, the breakfast they served was good, and there is an amazing restaurant right outside its doors that has the best Mofungo...This hotel/apartment was great. The rooms were super clean,... More 

Was this review helpful? Yes 3
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear ebonee74, We are honored to read that CIQALA is the absolute best hotel you have ever stayed in. We are glad to read that you loved your Three Bedroom Presidential Suite, that you were able to walk around within our location as well as that you enjoyed our freshly made breakfast, our chef takes care of every detail for... More 

Houston, Texas
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everyone who goes to Puerto Rico for leisure will be shocked with the accommodation costs. Going as a family is even more challenging since you need a little more space and look for ways to cut down like free breakfast, free parking and free Internet as well as decent stay quality. I checked for over 3 months and could not... More 

Was this review helpful? Yes 1
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Tamachris, Thank you so much for your review. We are glad to read that you enjoyed your stay with us, that you were happy with the cost as well as all services that we have included to enhance our guests experience such as parking, breakfast every morning cooked by our check as well as buffet type, Wi-Fi and more.... More 

Orlando, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friends and I spent our Spring Break in San Juan and chose the Ciqala for our hotel needs. From the moment we arrived, we felt as if we were at home. Natalia ensured check-in was flawless and explained everything perfectly as well as answering all of our questions. She always greeted us with a smile. Stephanie and Sandra did... More 

Was this review helpful? Yes 2
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Ashley E, It is truly an honor for us to read your review. It is very rewarding to read that you enjoyed your stay with us as well as that you felt at home. Our team enjoy delivering the highest quality of service and we are happy to read that along with our entire team Natalia, Stephanie and Sandra... More 

Chicago
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I visited this location for our anniversary. It is a hidden gem. A bit costly but the rooms are very modern. Our room was very cozy. All of the staff were very professional and provided great customer service. Our pool bartender named Erica had great customer skills!

Was this review helpful? Yes 2
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review

Dear Necy824, Thanks so much for choosing our hotel as the place to stay while visiting our destination to celebrate your anniversary. We are very happy to read that you enjoyed your stay with us, that your room was very cozy and that you had an awesome experience at our pool, and that our Erica was part of it with... More 

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