This hotel turned out to be better than I had expected. The staff was friendly and the room was clean and spacious. Bathroom could've been better (old and had stains) but ok overall. If you like to hang out in the pool, just know that it's very small and there's no outdoor bar. Beach is very tiny also with no... more

This lovely old hotel has great potential - but fails to deliver. Indeed, as noted in other reviews, the staff are terribly rude and I felt the whole time they did not want us there. Also, as noted by others, there was no washcloths and even after repeated requests for fresh towels and facecloths, we gave up on waiting. They... more

My wife and I stayed at the Normandie along with two other couples, all in for a mutual friend's wedding. The hotel is very easy on the eyes, but in a somewhat inconvenient location because you need a cab to get to either a nice beach or to Old San Juan. The hotel has a beach, but it is very... more

I booked the Normandie after seeing that it was recommended in Frommer's Guide for one night prior to departing on a cruise out of San Juan. After reading the reviews in Trip Advisor, I considered canceling and going to another hotel. I am very glad that I did not. The hotel was nice and clean and the rooms were spacious.... more

I got this hotel through Priceline.com for a good price. After I read the reviews I was very nervous about staying here. Should not have been worried. We got a room on the top floor and it was very clean, no dirty rugs, bathroom very clean and service was great. I called room service about 11:30 pm for some more... more

I bid on a 3.5 star hotel and got the Normadie. This in NO way a 3.5 star hotel. I wouldn't give it 2 stars. We got to the hotel at 2PM. We were told our room wouldn't be ready until 3PM. Well it wasn't ready at 3PM, but finally was at 3:30PM. The room was large, but the carpet,... more

I have mixed feelings about my stay at this hotel. The staff were excellent and very helpful. When I had problems with their WiFi (it didn't work) or when I accidentally broke one of the shade cords in my room, they were very prompt (in 5 minutes) in fixing the problem. They were also great for the diving I did... more

The C aribe HIlton was over booked, so some of us were booked into the Normandie. (We were there on a convention). I read some of the reviews (all seemed bad) and was afraid of what we were going to find there. To our surprise, it was NOT like the reviews said...The staff couldn't have been nicer or more efficient.... more

First of all I'd just like to state that the hotel's employees are rude and not for helping customers and assist them with their stay! After coming back from a tour within in San Juan with the 4 persons whom i checked in with in the morning, while having to wait for my room till 3:00 pm from coming in... more