We stayed at this hotel overnight before heading off on a cruise. This was not our first choice hotel so we were a little nervous about how it would be. When we arrived we were pleasantly suprised! The hotel was very clean, the staff was nice and helpful (they even held our luggage on the day we checked out so... more

For the price it was great not the nicest hotel but the rooms are huge and the staff were friendly. more

I am an avid traveler and tend to do my research before booking my vacations in advance. I have heard such great things about the Normandie and visited several cites as well as Normandie locations to make an informed decision. Upon getting out of the Taxi I was not impressed with the Hotel exterior which looked liked it needed to... more

The first two days were work the rest of of our 4 days stay we enjoyed ourselves! elegently apointed. Quiet and no frills ...on the watter and a few minutes form "Old San Juan". We enjoyed the "old" pool and the incredible ocean views. - Visited the caribe Hilton complex next door and enjoyed their entertainment. - Enjoyed several meals... more

We stayed at Normandie Hotel as a package with a good price, good looking hotel pictures and close vicinity to airport. On paper and in the facades, the hotel is great, however, the mildewy air when you first step into the place signals something is amiss. We arrived around 11:30PM and were starving, hoping to indulge in some of the... more

The customer service was terrible. The front desk staff wanted to charge me "additional fees" after I explained that my room was pre-paid through priceline.com! The room smelled moldy and like cigarette smoke even though I REQUESTED a non-smoking as I am allergic to cigarette smoke! The carpet was stained and the front door of the room appeared as if... more

We booked the hotel for the 4th of July weekend, although we got a pretty good fare for our stay, the hotel condition is far different from what you'll see on its website. There was a really bad humidity problem in our room, the airconditioner was not working properly, there were stains all over the carpet, bathroom, windows and walls.... more

This hotel does not rate 4 Stars. The staff at the front desk acts as if the customer really doesn't matter. If you have a complaint, you are unable to talk with management. You are handed a business card and told to write a letter. There is a function room on the 6th floor (the Gold Room) which is rented... more

We booked our trip at the Normandie in San Juan through lastminute.com. We got a sweet deal with airfare and 4 nights for $350 per person! The Normandie was extremely clean. The rooms were huge and we got upgraded for free to the ocean view. All you have to do is ask the very friendly and accomadating staff. The pool... more