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Condado Lagoon Villas at Caribe Hilton

3.5 of 5 1 San Geronimo Street, San Juan 00901, Puerto Rico
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Condado Lagoon Villas at Caribe Hilton
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Condado Lagoon Villas at Caribe Hilton
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325 reviews from our community

Traveler rating
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    74
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Brandon, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Caribe Hilton for a destination wedding. The reception was to be held at the hotel. It was a beautiful setting. Our room was wonderful and had an amazing view from the balcony! The staff was extremely polite and friendly. The infinity pool and beaches were also amazing and beautiful plus they are building other restaurants. The... More

Was this review helpful? Yes
Saint Paul
1 review
2 of 5 stars Reviewed 6 days ago NEW

Upon arrival we asked for a wheel chair for one of our party and after 45 minute wait we walked the half mile to our room. Room smelled like urine. Upon leaving our room heading back down for dinner the hall lights were out all the way to the elevator. Security was a concern.

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 1 week ago

My family came here 7 years ago. This time around, we were expecting to have an awesome time but left disappointed. The first room we were in, we had to move because we couldn't enjoy the balcony. It was apparent that others enjoyed their balcony because you can smell the strong odor of pot. As soon as you open the... More

Was this review helpful? Yes
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for your feedback on your room recent stay at Condado lagoon Villas. I am sorry we could not meet your expectations. I would have like to know about your challenges while in property and had the opportunity to resolve them. We aim to deliver great service and a memorable experience. Your comments help us understand where we need... More

arecibo, Puerto Rico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Everything was perfect expect the service. I waited maximum 15 minutes to do the check in. I got out of work and to go to this hotel it takes 45 min. To do check in it was super slow and then I had problem with the keys of my room 7103. I waited 30 minutes to enter my room, it... More

Was this review helpful? Yes 1
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying with us and for your candid feedback of your stay with us. I apologize that we did not meet expectations. We are always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options. Thank you again for your feedback and I invite... More

Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Business brought my fiancée and us to Puerto Rico. Once the work week concluded we changed resorts and ended up at the Hilton villas. In all fairness the weather was not spectacular so activities were limited. My praise for the hotel is that the grounds are very well kept. The views are beautiful. The hotel's location is central to so... More

Was this review helpful? Yes 2
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We appreciate you taking the time to share your experience while at our property. Your comments help us improve our product and service and better understand the needs of our guests. Thanks again for your comments and we hope to see you back... More

Vancouver Island, BC
Contributor
11 reviews 11 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice decor, good service, but the restaurant is not very good. We were upgraded to a waterfront balcony since our other room had a leaky air conditioner. Nice marble countertop in the bathroom and larger shower stall.

Was this review helpful? Yes 1
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying with us and for your candid feedback of your stay with us. I apologize that we did not meet expectations. We are always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options. Thank you again for your feedback and I invite... More

Iselin, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The pool and beach area were under major constuction. There was no pool bar and it was extremely noisy at the pool and beach due to construction. There was constant jack hammering, bulldozers and other construction equipment going on all around the entire pool and beach area. Also there was so much dust because of the construction. The rooms were... More

Was this review helpful? Yes 1
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for choosing the Condado Lagoon Villas, as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you your feedback with respect to your recent stay in our property, it helps us improve for future visitors. We thank you again for staying with us and we look forward to the opportunity to serve you... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is not as advertised. The bars, beach area and pool with the swim up bar are under construction. The beach area is a joke and the chairs cushions were covered in mildew and the cushions were torn with the stuffing coming out of them. The other outside bar is not prepared to handle the business with the other... More

Was this review helpful? Yes 3
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for your feedback on your room recent stay at Condado lagoon Villas. I am sorry we could not meet your expectations. I will share your comments with our management team in order to improve on areas you mentioned. We aim to deliver great service and a memorable experience. Once again, thank you for your feedback and we hope... More

Summit, United States
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is one of the few hotels in San Juan where you can actually go swimming in the ocean, and the Hilton has made it fun and safe. Everywhere else you'll find a rock beach with strong currents that make it impossible to swim. Also, be sure to try Morton's at Happy Hour!

Was this review helpful? Yes 1
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We are delighted to read your stay was a pleasant one and thank you for taking of your time to share your experience with everyone. Thanks again for your comments and we hope to see you back in the near future. More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Upon arrival we were a little early and front desk was very friendly they let us check in 1 hour ahead of time. Its not the actual hilton its the lagoon villas different bulding. You do get access to the hilton amenities like pools, beach, gym etc. They allow locals to use the pool and beach area which is annoying.... More

Was this review helpful? Yes 1
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico We appreciate you taking the time to share your experience while at our property. Your comments help us improve our product and service and better understand the needs of our guests. Thanks again for your comments and we hope to see you back... More

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Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Condado Lagoon Villas at Caribe Hilton 3.5*
Number of rooms: 264
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan

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