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Hotel Milano

Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
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809 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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  • All months
    (809)
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    (275)
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    (169)
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    (199)
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was there with my husband, our room was ok, the hotel is quiet and homely. The great thing is the location, in old San Juan. You can easily walk and explore the Very picturesque neighborhood. The staff are friendly and efficient. We stayed there for one night before our cruise. I chose the hotel after reading the reviews of... More 

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1 review
1 of 5 stars Reviewed 3 days ago NEW

It was mentioned in advance that it's my birthday and honeymoon trip, at least provide a quite room with working AC. Could hardly sleep for few hours . Their Nortel phone doesn't work either - no dial tone. Permanently damaged carpets - you even might feel itchy - keep your floaters on. I am not someone who can't sleep without... More 

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Valparaiso, Indiana
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked two rooms the night prior to leaving for cruise. Rm 405 did not have functioning air conditioning, rm 305 did. Offered fan for comfort, no repair of AC or another room available. Front desk people lacking customer service skills. Gentleman who handled baggage and cleaning lady, were the only two people who were friendly at this hotel. Did see... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 2 weeks ago

If I could give it less Stars I would... They gave us a room smaller than a closet, not only Dirty but very outdated with dirty Carpets. When we complained to customer NO SERVICE we were told sorry, we can't do anything... We had to call American Express and complain to get'm to change the room to not much better... More 

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Maple Hill, North Carolina
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had an awesome time at this hotel meeting Micheal from New Jerseys, Very friendly would book again. They let ud put are luggage there while we walk around the city waiting for the rooms to clear. The owner is down to earth every one at the hotel is very helpful.

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Worcester, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

"After having stayed at the Hotel Milano previously, we went back for another stay when we were in Old San Juan at the end of May, 2015. She is a native of Puerto Rico who knows Old San Juan inside and out, and he is from the states. Hotel Milano is a delightful boutique hotel, with a location right in... More 

Was this review helpful? Yes 1
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed June 15, 2015 via mobile

I just want to say thanks to ONE person at this hotel!!! That is Colón Rivera who works at this place as bell man, cleaning man, key man etc. He Is an elderly GENTLEMAN who was very kind to us and the ONLY friendly one who gave us a HELLO OR A SMILE. Can i just start by saying SHAME... More 

Was this review helpful? Yes 2
Union City, New Jersey
1 review
4 of 5 stars Reviewed May 30, 2015

I traveled to the old San Juan in Puerto Rico two years in a row and the staff at the Milano Hotel couldn't be more helpful and friendly. The air conditioners in the rooms could have been cleaned better, but the staff was quick to take care of my concerns, which put me at ease. I had a wonderful time... More 

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Avon Lake, Ohio
1 review
5 of 5 stars Reviewed May 26, 2015

We were there for a destination wedding. The central location made it very convient to walk everywhere we needed to go. The staff was so helpful and friendly and It was great to have the restaurant upstairs. The cost made it very affordable to stay there for a week. We would go there again.

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 25, 2015

This hotel is in a great location. Easy to get around to fom here. The service was excellent and the hotel was charming. Jose' was super nice as was the desk clerk. We stayed the night before our cruise out of San Jua, 5/10/15. They stored our luggage while we toured the city the Sunday morning of our cruise and... More 

Was this review helpful? Yes 2
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