We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Milano

Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hotel Milano
View Map
Add Photo Write a Review

814 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    258
    312
    128
    63
    53
See reviews for
108
370
31
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (814)
  • Mar-May only
    (275)
  • Jun-Aug only
    (174)
  • Sep-Nov only
    (166)
  • Dec-Feb only
    (199)
All months
Fairfax County, Virginia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel was one of the few we stayed at during our stay in Puerto Rico. We where all over the island, including Vieques, so we stayed at a few places. This was not our favorite. The decor was old, the elevator was sketch and the beds were terribly uncomfortable. We stayed in old San Juan for the last day... More 

Was this review helpful? Yes 4
Panama City, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for our honeymoon. The room was ok, however not what we thought it would be. The bedroom and bathroom were relatively small and one of our walls had a hole in it that looked like it had been punched. The roof-top terrace was beautiful and had 2 for 1 mojitos. The staff was absolutely... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel. Friendly staff who were always more then willing to help or give suggestions as to what was a must see in OSJ. Room was ready on time and was very clean. Attentive staff kept the room clean the entire trip and gave us extra towels. Next time I am in OSJ I will defiantly be staying at Hotel... More 

Was this review helpful? Yes
Leander, Texas
Level Contributor
86 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 29, 2015

This is a lovely, though old hotel in the heart of old San Juan. I requested a floor away from the lower levels so I wouldnt get the street noises. It is close, even walking distance to most sites in old S.J. I was able to walk almost everywhere I went, and it was some great exercise! The most important... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 25, 2015

I was there with my husband, our room was ok, the hotel is quiet and homely. The great thing is the location, in old San Juan. You can easily walk and explore the Very picturesque neighborhood. The staff are friendly and efficient. We stayed there for one night before our cruise. I chose the hotel after reading the reviews of... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 25, 2015

It was mentioned in advance that it's my birthday and honeymoon trip, at least provide a quite room with working AC. Could hardly sleep for few hours . Their Nortel phone doesn't work either - no dial tone. Permanently damaged carpets - you even might feel itchy - keep your floaters on. I am not someone who can't sleep without... More 

Was this review helpful? Yes 1
Valparaiso, Indiana
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed July 12, 2015

Booked two rooms the night prior to leaving for cruise. Rm 405 did not have functioning air conditioning, rm 305 did. Offered fan for comfort, no repair of AC or another room available. Front desk people lacking customer service skills. Gentleman who handled baggage and cleaning lady, were the only two people who were friendly at this hotel. Did see... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 10, 2015

If I could give it less Stars I would... They gave us a room smaller than a closet, not only Dirty but very outdated with dirty Carpets. When we complained to customer NO SERVICE we were told sorry, we can't do anything... We had to call American Express and complain to get'm to change the room to not much better... More 

Was this review helpful? Yes 1
Maple Hill, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 3, 2015

We had an awesome time at this hotel meeting Micheal from New Jerseys, Very friendly would book again. They let ud put are luggage there while we walk around the city waiting for the rooms to clear. The owner is down to earth every one at the hotel is very helpful.

Was this review helpful? Yes 1
Worcester, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 2, 2015

"After having stayed at the Hotel Milano previously, we went back for another stay when we were in Old San Juan at the end of May, 2015. She is a native of Puerto Rico who knows Old San Juan inside and out, and he is from the states. Hotel Milano is a delightful boutique hotel, with a location right in... More 

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question

388 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (186)
Viewed
Hotel & grounds (48)
Viewed
Bathroom (14)
Viewed
Dining (15)
Viewed
Room/suite (40)
Viewed
View from room (15)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (1)
Viewed
Other (49)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (193)
Viewed
Amenities (1)
Viewed
Front View Double Full Room (38)
Viewed
Front View Queen Room (37)
Viewed
Handicap-Accessible Rear View Full Room (44)
Viewed
Rear View Queen Room (37)
Viewed
The Hotel (36)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (1)
Viewed
Other (4)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these San Juan hotels
0.2 mi away
Hotel Plaza De Armas
Hotel Plaza De Armas
#17 of 45 in San Juan
3.5 of 5 stars 791 reviews
0.1 mi away
La Terraza de San Juan
La Terraza de San Juan
#3 of 45 in San Juan
4.5 of 5 stars 444 reviews
0.0 mi away
CasaBlanca Hotel
CasaBlanca Hotel
#6 of 45 in San Juan
4.5 of 5 stars 539 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Sheraton Old San Juan Hotel & Casino
2.0 mi away
Hotel Miramar
Hotel Miramar
#19 of 45 in San Juan
3.5 of 5 stars 612 reviews
3.4 mi away
Doubletree by Hilton San Juan
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay