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Hotel Milano

Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
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802 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (275)
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All months
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I just want to say thanks to ONE person at this hotel!!! That is Colón Rivera who works at this place as bell man, cleaning man, key man etc. He Is an elderly GENTLEMAN who was very kind to us and the ONLY friendly one who gave us a HELLO OR A SMILE. Can i just start by saying SHAME... More 

Was this review helpful? Yes 1
Union City, New Jersey
1 review
4 of 5 stars Reviewed 4 weeks ago

I traveled to the old San Juan in Puerto Rico two years in a row and the staff at the Milano Hotel couldn't be more helpful and friendly. The air conditioners in the rooms could have been cleaned better, but the staff was quick to take care of my concerns, which put me at ease. I had a wonderful time... More 

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Avon Lake, Ohio
1 review
5 of 5 stars Reviewed May 26, 2015

We were there for a destination wedding. The central location made it very convient to walk everywhere we needed to go. The staff was so helpful and friendly and It was great to have the restaurant upstairs. The cost made it very affordable to stay there for a week. We would go there again.

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Level Contributor
4 reviews
4 of 5 stars Reviewed May 25, 2015

This hotel is in a great location. Easy to get around to fom here. The service was excellent and the hotel was charming. Jose' was super nice as was the desk clerk. We stayed the night before our cruise out of San Jua, 5/10/15. They stored our luggage while we toured the city the Sunday morning of our cruise and... More 

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Jacksonville, Florida
1 review
4 of 5 stars Reviewed May 21, 2015

In the heart of town, can walk to most places. I went there for a wedding and paid half of what the rest of the family did and was walking distance of their hotel. The Hotel staff was very accommodating, helped with keeping luggage after check out, cleaning room at my convenience, and knowledgeable of the area. Also spoke English... More 

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Santiago, Chile
2 reviews
5 of 5 stars Reviewed May 15, 2015

I am Chilean and in April with my mom we visit the hotel to fulfil a pre cruise, really it has been the best experience through that I have lived, since we could know the owner of the hotel that dedicated his life to offering the best accomodations, with very good rooms, comfortable, wide, illuminated. With a personnel of luxury,... More 

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Warren, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 12, 2015

Stayed here before our cruise. My spouse and I did not like it one bit. Hotel was dirty. Carpet was dirty and matted. Bathrooms were dirty - grout was pink. Caulking was black! See the pictures I attached. "Free" WiFi never worked at all. Bedding was ancient. I would never stay in this place again. Like other reviewers said -... More 

Was this review helpful? Yes 4
Waretown, New Jersey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 12, 2015

Very old. Needs updates. One old elevator that you prayed made it to your floor. Took 3 hours to fix TV and it wasn't with the help of an employee. The guy at the desk pretty much said figure it out. Only plus was it was very close to cruise ship port

Was this review helpful? Yes 4
juansan, Owner at Hotel Milano, responded to this review

Dear Lady you came to OLD San Juan if you expected a new building you had to go to another area, we offer cleanness and cordiality and the perfect location in OLD San Juan, our TV's use Dish System TV which is state of the art, sorry if you needed so long to handle the control, our best wishes for... More 

new york
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 7, 2015

My husband and I have stayed in this boutique hotel several times and are never disappointed with the accommodations or service.This Hotel is located in the Heart of Old San Juan on Fortaleza St. Just up or down this street are many of the best restaurants in Old San Juan. They have a great staff that is very helpful and... More 

Was this review helpful? Yes 1
california
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed May 4, 2015

This Hotel is located in the Heart of Old San Juan on Fortaleza St. Just up or down this street are many of the best restaurants in Old San Juan. They have a great staff that is very helpful and a Bar/Restaurant on the top floor with a view of the Harbor.

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