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All 44 San Juan hotels

San Juan Plaza Hotel

3.0 of 5 Hotel   |   1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly Holiday Inn Express San Juan)
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Ranked #30 of 44 hotels in San Juan
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400 people have reviewed this hotel

Traveler rating
    77
    155
    99
    30
    39
See reviews for
90
128
20
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Boston
Contributor
19 reviews 19 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel for one night prior to leaving on a cruise. The front staff was very plesent and the check in process went smooth and quick. The room we got was small but recently remodeled, clean and well apointed. The bathroom was modern and functional. We liked the location of the hotel as restaurants, bars and shopping... More

Was this review helpful? Yes 1
Maynard, Massachusetts
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having read prior reviews this property was a real dump. It certainly is a lot better but still more work has to be done. The exterior of the hotel is currently being upgraded. The lobby, breakfast area, and pool area were all recently updated. The floor I was staying on was recently renovated too. The hotel only had 1 elevator... More

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IHGCare, Guest Relations Manager at San Juan Plaza Hotel, responded to this review

Dear Bruce S, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that you found our location very good and rooms nicely done. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we... More

Jacksonville
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ray, the manager made a huge difference to our stay! We were concerned because of the reviews while the hotel was being renovated, however, Ray made sure we had a room that was finished. The situation was a little quirky because they were bringing in a hairdryer and coffer maker as we were rolling in our bags. Then when we... More

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Ankeny, Iowa
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had seen some recent negative reviews of this hotel, but the location and price and connection to Holiday Inn Express led me to book here. The location of the hotel is pretty decent, in close proximity to a small beach and to a number of restaurants. The hotel is in the process of becoming a Holiday Inn Express and... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at San Juan Plaza Hotel, responded to this review

Dear JimR8523, Thank you for taking the time to provide feedback on your stay. It is unfortunate the renovations prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future.... More

Savage, Minnesota
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed January 29, 2014

We were routed to this hotel thinking it was a Holiday Inn Express, and upon arriving were terribly disappointed. The place is under major renovations and maybe will be acceptible when finished but it shouldnt even be open right now. They are charging $180 per night, there is no pool, no ice machine, no breakfast, no registration desk...are you kidding... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at San Juan Plaza Hotel, responded to this review

Dear TAmbroz, Thank you for your review. We apologize for any inconvenience you experienced during your stay due to the on-going renovations. Our efforts to improve the hotel are on-going and I welcome you to stay with us again in the future to experience the difference. Sincerely, Myrna M Case Manager IHGCare More

Washington, District of Columbia, United States
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 8, 2014

My family had unexpected delays due to weather in San Juan. The staff at San Juan Plaza made a really unpleasant Jet Blue airline experience really easy. The property is currently under major renovation, but the staff was so accommodating and kind (did laundry, allowed late daily check-out to return to/from airport). Great location.

Was this review helpful? Yes 2
Inver Grove Heights, Minnesota
Top Contributor
52 reviews 52 reviews
20 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed December 17, 2013

I loved this hotel so much in Dec 2012 that I booked in again in Dec 2013. I guess the biggest disappointment was that the pool is completely closed and under renovation with no mention of this when I booked. Also you have to walk across the street to the Comfort Inn for the continental breakfast, which is not only... More

Was this review helpful? Yes 1
San Antonio, Texas
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2013

Next to most everything! Beautiful Beaches Gucci,Cartier,Mont Blanc.The Condado Strip. You have the best casinos,Clubs,Night life shopping,Public transportation so easy on your own sight seeing to Old San Juan costs cents. Nice People Friendly Staff all a plus.Great Stay

Was this review helpful? Yes 2
Chapel Hill, North Carolina, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 18, 2013

We stayed 4 nights at the end of October when we were there for a niece's wedding. It is just a block away from the La Concha, which is where the wedding was held, but very expensive. We had a ground floor room directly across from the dining area where a free breakfast was served each day. Breakfast was nothing... More

Was this review helpful? Yes 1
Sellersville
Contributor
14 reviews 14 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 6, 2013

My husband and I stayed here for one night prior to a Royal Caribbean Cruise along with several other friends. The hotel is in the process of a renovation. As we checked in, old bathroom sinks were being hauled out through the lobby and onto a truck. The next day, work was being done on the hot tub which was... More

Was this review helpful? Yes 3

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Additional Information about San Juan Plaza Hotel

Also Known As:
Holiday Inn Express San Juan Hotel
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
Holiday Inn Express San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly Holiday Inn Express San Juan)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 44 hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — San Juan Plaza Hotel 3*
Official Description (provided by the hotel):
San Juan Plaza Hotel features an excellent location in the exclusive Condado area. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. San Juan Plaza Hotel offers great value. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
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