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All 47 San Juan hotels

Holiday Inn Express San Juan Condado

3.0 of 5 Hotel   |   1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)
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48%
Ranked #36 of 47 hotels in San Juan
A recent review
5 of 5 stars reviewed yesterday
tt1580 Florida Keys, Florida
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  • Reviews (35)
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  • Room tips (6)
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35 people have reviewed this hotel

Traveler rating
    3
    14
    13
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    4
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11
17
Solo
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2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Florida Keys, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Had a 3 day stay post cruise, last minute decision. I dont know what these people are talking about, this is a brand new hotel (just re-modeled apparently) great staff, laboratory clean room - excellent price considering it is right on the heart of the action in city.

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

On July 6 I stayed here with my husband and two kids along with my sister and her daughter. We stayed here because ,it was past 10 pm and to drive back to Ponce was far. We happened to be hanging out at Urban week with my other sister and her son who were staying this hotel. Since it was... More

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Nashville, Tennessee
Top Contributor
72 reviews 72 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed 2 nights at this hotel. Pros - good location, 3 minute walk to a public beach, free and good breakfast, internet. Cons - concierge gave us bad information, doors slam all night and wake you up, pool is small and jacuzzi looks nasty. The first night we stayed was a weekend night and the process for getting food... More

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california
Contributor
14 reviews 14 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My family and I stayed in this hotel for only one night and I was happy with our choice. The room was clean, AC worked well and breakfast was adequate. It fit our needs. Other hotels in this area were overpriced. We didn't use the pool but it looked inviting. The bed was comfortable. My only complaint is that there... More

Was this review helpful? Yes
Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review

Dear Weluvtrvln, Thank you very much for sharing your review with us. I'm very happy to hear that you felt our hotel met your expectations especially for cleanliness and for your budget. Thank you again and we will look forward to having you with us again in the future. Sincerely, A. Tabak Director of Sales More

Ny
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I Really didn't read all the reviews but had i read them i would not have choosen this location. I have stayed in many Holiday inn's & this by far was a thumbs down. Room smelled ,water leak, door off hinge, no ice at ice station. bell man was very persistant with taking our bags & still took them after... More

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Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review

Dear Bellasli, We are so sorry to hear about the inconveniences that occurred during your stay with us. I can assure you that these are not the standards in our hotel. Your comments are well noted while we are looking into it. It is our main goal to go above and beyond to make sure that we reach to the... More

San Juan, Puerto Rico
1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

Nice size room in beautiful part of town. Horrible service. No wifi in the room. When i told the fron desk it wasnt working, she said it might be "broken"on that floor. Closet door was off the slider, i asked front desk to have it put back,still did not happen. My bathroom also had a weird water leak that kept... More

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Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review

Dear JWT007, We are so sorry to hear that you have experienced difficulties during your stay with us. We have informed our staff about the issues and we will try to improve the areas that we lack the best service. Again please accept our apologies and and hope you give us another chance and please do not hesitate to contact... More

Bristol, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We kept our expectations low, and were delighted they were surpassed. Lovely staff, good spacious room with fridge, excellent free breakfast, 3 minutes walk from beach, very comfortable. Had heard mixed reviews but would stay there again. Only downside is that the public bus into old San Juan is unreliable, but we knew this. Taxi is $15, and - whilst... More

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Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review

Dear Jacqueline1954, Thank you very much for your review. I'm glad to hear that you have had enjoyed your stay with us. Currently we are in the process of improving the Wi-Fi service and I would like to apologize for the inconvenience. Hope to see you again with us in the future. Sincerely, Alev Tabak Director of Sales More

Charlotte, North Carolina
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

As far as hotels go this Holiday Inn Express was great. The staff, room (although small), breakfast and ammenties were all that we expected. Right down the street was the waterfront which was a very relaxing place to walk in the cool of the evening. Our biggest frustration with this place was that there was no on-site parking! We had... More

Was this review helpful? Yes 1
Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review

Dear DLH10120, I would like to thank you for your review with us. We understand our prime location in Condado makes the parking at a premium fee like any other location in San Juan. We are happy to hear that you had an enjoyable stay with us and will look forward to see you again in the future. Kind Regards,... More

Albany, New York
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Location - one block from the beach and a park where there is live music on Sundays. Also, close to Avenida Ashford, which has tons of restaurants and also leads to Old San Juan. This is a safe walk and an excellent way to see the city and walk to the Castillo de San Cristobal (an incredible fort with great... More

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Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review

Dear StephenBee, Thank you so much for taking the time to review our hotel. We are thrilled to hear that you have enjoyed your stay with us and that you found convenient location wise. I will share your positive comments with our staff and we hope to have you with us again. Sincerely, Alev Tabak More

carolina
Contributor
13 reviews 13 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

stay for a few nights and was great being there. Good Service. The beach in one side and a laguna on the other. lot of place to buy jewels. Go walking at night and dine nearby. It has been a great experience.

Was this review helpful? Yes
Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review

Hi Sandra, Thank you so much for your review. We are so happy to hear that you have had a wonderful experience at our hotel and enjoyed the location. Looking forward to having you with us again in the future. Sincerely, Alev Tabak Director of Sales More

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Additional Information about Holiday Inn Express San Juan Condado

Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
Number of rooms
115

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