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Holiday Inn Express San Juan Condado

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1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)
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1 room 1 guest
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Holiday Inn Express San Juan Condado
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241 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

this is my second time here and once again it reach my standards. first being recognized by Beatriz who checked us in last time in December, once again had a big smile on her face. Mio as well had nice smile on as she was attentive as of giving us places to go and things to do around the area... More 

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New York City, New York
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel has perfect location! It is in the condado area and is close to many shops, grocery stores and restaurants. You can take a bus right in front of the hotel to old San Juan which will take about 15 min. Hotel staff are friendly and able to address guests' requests and concerns. Room is specious and has very... More 

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United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed here night before cruise. Hotel lovely and so was room.Pool was also nice. Staff very friendly and helpful.breakfast area was very tiny for the amount of people staying which meant a lot of people standing around waiting for a table.

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HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Lindylooandlexieloo, Thank you very much for your 4 star rating and for your kind review. We appreciate your feedback regarding your recent stay with us. Hope to have you again soon for your next trip to our island. Kind Regards More 

Milwaukee, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My husband and I chose the Holiday Inn because of its location but we gotten so much more. Friendly Staff, Clean and inviting atmosphere. Rooms are comfy. Our grandson loved the free wifi and breakfast. They have a nice little pool area. To top off every thing is walking distance to the hotel.Food,Family and fun!!!! Thanks Holiday Inn Express and... More 

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Clari71, Thank you so much for your kind words and thank you for your 5 Star Rating. We are very happy to hear that you enjoyed our complimentary amenities and that you had a relaxing experience during your stay. Hope you get another chance to visit our island and we will be looking forward to having you again. Kind... More 

Atlanta, Georgia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is centrally located in the city centre of San Juan (Condado) and close to everything you need, specially the beach. Rooms are clean and specious. Good bathroom with everything needed (enough towels, shampoo). You can ask for a map of the city with clear information of where to eat and where to find nice places to drinks and... More 

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HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Vacaro777, Thank you so much for taking the time to review our hotel. We appreciate your feedback as our guests' feedback is very important for us. Your recommendations are noted and will be taking into consideration for improvement. Thank you again for staying with us and hope to see you soon. Regards More 

1 review
4 of 5 stars Reviewed 1 week ago

We stayed here before and after a cruise in August 2015. There's no shuttle, so plan to use cabs which are readily available. Lots of shopping and eating choices nearby, and the beach is one block off. The front desk folks were very helpful, and there's the usual Holiday Inn Express offerings at breakfast.

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HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Karen J, Thank you so much for writing a review regarding your recent stay at Holiday Inn Express San Juan. We appreciate your comments for our great location with proximity to beach, stores and restaurants. Taxi service is the best way to travel around the metro area and they are accessible from the hotel easily. Thank you again for... More 

Yonkers, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here one night before cruise. It was adequate for just that. This is a very small hotel. Rooms were small, elevators were small and pool almost nonexistent. Price included breakfast which was good. Located one block from beach and many restaurants/bars nearby. Hotel was very clean. Taxis are in front of hotel. Staff very friendly.

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear prgirl57, Thank you so much for sharing your review with us. We appreciate your kind comments regarding our complimentary breakfast, hotel's cleanliness and location. Thank you again for staying with us and hope to see you again soon in the future. Safe Travels! More 

Irondequoit, New York
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was great! My husband, my one year old daughter and I stayed here for a week. The room was not very spacious but good enough for us. They offer complimentary breakfast in the morning, which was ok. They serve waffles, omelets, bagels, pastries and fruits among other things. We didn't like the coffee they serve so we made... More 

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HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Zahyli G, Thank you so much for your 5 Star rating and for your kind comments. We are very happy to read that you had an excellent overall stay with us. Thank you for your comments regarding our complimentary breakfast and our location. Hope to be able to host you next time you visit our island. Kind Regards More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 nights and found it very comfortable and clean. The room was so tiny that my boyfriend and I actually had to stand back to let the other pass and we are both thin people. But we didn't spend much time in the room except to sleep so we dealt with it. Staff was friendly and... More 

Was this review helpful? Yes
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear BxTeach18, Thank you very much for taking the time to review our hotel regarding your recent stay with us. We are glad to hear that you have enjoyed our customer service and we apologize for the inconvenience with the breakfast hours rush. We will definitely take your recommendations into consideration in that matter. Thank you again for staying with... More 

North Carolina
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here over a 4-day vacation and we would stay again. The rates were excellent, the room was an okay, not great, size, and the hotel was clean. The only reason I'm not giving it a five is because our toilet overflowed the first day we checked in (they fixed it right away) and the housekeeping staff literally banged on... More 

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear theTRE, Thank you so much for your 4 star rating and for your kind review. I would like to apologize for the inconvenience that occurred in the morning. I certainly understand your frustration and I will make sure to get together with the department heads to discuss the issue further. Thank you for noticing our great location in the... More 

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