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Holiday Inn Express San Juan Condado

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1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)
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Holiday Inn Express San Juan Condado
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Holiday Inn Express San Juan Condado
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226 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed yesterday NEW

So I'm not sure why this hotel has great reviews, which is why I booked it in the first place. We stayed for a couple of nights before starting a cruise, and I honestly wasn't sure I wanted to stay there 5 minutes after walking in. The pros - the hotel is well located, with it being across the street... More 

Was this review helpful? Yes
San Antonio, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Fast check in and friendly staff members. It's not a really big room or bathroom but perfect for what I need it for since I wasn't in the room until I needed to sleep. The walk to the beach is very short and lovely view. There is a corner store that has an atm in it a block away. Loved... More 

Was this review helpful? Yes
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear sshields210, Thank you so much your 5 star rating and awesome review. We are glad to read that you had a great stay with us and we will be looking forward to have you back in the near future. Best Regards More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Okay let's get the obvious out of the way. It is a Holiday Inn Express. It is an older but renovated building. There is no view. However if you're looking for an inexpensive squeaky clean hotel that's right in the middle of everything with excellent service and staff this is it.

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear lamback, Thank you so much for taking the time to review our hotel. We are very happy to hear that you have found our hotel convenient for the perfect location and thank you for noticing the cleanliness. Hope you get another chance to visit our island again and hope to see you soon. Kind Regards More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed in San Juan for two nights before our cruise. The Holiday Inn Express was about a ten to fifteen minute ride from the airport, however our wonderful experience with them started before we even left our home. We were unable to bring the credit card with us to San Juan that we had already used... More 

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Tofusmomma, Thank you so much for your review and 5 Star rating. We are delighted to hear that you had an awesome experience with us even before arriving to our hotel. We strive to be the best and we are so happy to hear that you noticed our staff's great work. Thank you again for staying with us and... More 

2 reviews
3 of 5 stars Reviewed 4 days ago NEW

My husband and I flew to San Juan from Dallas, TX. I called a few days in advance to inquire about early check in since our flight landed at 1pm and regular check in was 4pm. I explained that it was our anniversary and we would greatly appreciate an early check in the girl on the phone congratulated me and... More 

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Ashley P, First of all I would like to thank you for taking the time to review our hotel. Our guests' feedback is very important to us and thank you for bringing this issue to our attention. We deeply apologize for the inconvenience and please be assured that we would definitely set up a meeting with the department heads... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I surprised my mother with a trip to San Juan for her 60th Birthday. I was extremely overwhelmed and excited once we arrived at this property. I've stayed at many hotels all over San Juan, but I must say "THIS LOCATION" was one of the best experiences I've had. Not only was the property BEAUTIFUL, the staff was TOP NOTCH.... More 

Was this review helpful? Yes 2
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Marquise L, Thank you so much for your 5 Star Rating and for your wonderful review. We are delighted to read that you had a excellent stay with us for your surprise trip with your mother. We work so hard at every level for 100% satisfaction for our guests and it makes us so happy to hear that we... More 

Atlanta, Georgia
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The view was to be desired. I was on the 1st floor with the view of the parking deck. The parking lot next to the hotel is very limited as their website states that but very small & compact. Not the best of parking lots. Very convenient to restaurants & shops, within walking distance. Not really a need to drive.... More 

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear CDWBailey, Thank you so much for taking the time to review our hotel and we are so glad to hear that you had a great stay with us. Hope you will get another chance to visit our island and our hotel. Happy Travels! More 

Valparaiso, Indiana
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed two nights after a cruise. Nice clean rooms and good breakfast. Parking is tight, but that is the theme in this area of town. Good beds and friendly customer service. We stayed at the Hotel Milano a night prior to our cruise and wished we would have stayed here instead. Ate several meals at Waiter's Restaurant down the street... More 

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Travelmother73, Thank you so much for your 5 Star rating and for your kind review. We are very happy to read you had a great stay at Holiday Inn Express San Juan and hope to see you again soon. Kind Regards More 

Long Island, NY
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Convenient to airport/cruiseport. Plenty of restaurants to walk to, along with beach being so close. Casino close, as are high-end stores. Our only "complaint" was room was not ready upon checkin - with us being Platinum Elite we are kind of used to room waiting. We walked to lunch, and room was ready when we got back. (1 1/2 hours... More 

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear pe4all4, Thank you so much for your 5 star rating. We are very happy to hear that you had a great stay with us. We will certainly look into the fitness center's treadmill to work properly.Thank you for choosing us for your recent stay and hope you get another chance to visit us again. Safe Travels! More 

Dallas, Texas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel over 4th of July weekend, and upon arriving, first impressions were pretty good. The location is terrific, as it is about 1 block from Condado beach, and walking distance from some excellent restaurants. The rooms are small, but hopefully you're not spending too much time in the room while you're in San Juan. They upgraded... More 

Was this review helpful? Yes 1
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review

Dear Andrew S, Thank you for taking the time to review our hotel regarding your recent stay with us. Thank you for noticing our hotel's great location in the city along with our customer service. We will look into the breakfast hours as you mentioned and we apologize for the inconvenience for that matter. Thank you again for staying with... More 

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