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All 47 San Juan hotels

Acacia Boutique Hotel

3.0 of 5 Hotel   |   8 Taft St | Condado, San Juan 00911, Puerto Rico
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Ranked #17 of 47 Hotels in San Juan
A recent review
4 of 5 stars reviewed 6 days ago
Elaziel Austin, Texas
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413 reviews from our community

Traveler rating
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    45
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36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
Austin, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

After reading several reviews of this hotel, I was somewhat hesitant to make a reservation, but I'm really glad I did! I stayed in the honey moon suite which includes AC and a fan, a mini fridge, microwave, hot water, flat screen tv, and a large cozy bed. The hotel has an amazing hot tub, which is open 24 hours... More

Was this review helpful? Yes 1
New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This boutique hotel is conveniently located by the beach.. I recommend it to every traveler looking for a cozy place. My room was very nice and pretty big. The hotel is stylish and has a great hot tub. The staff is extremely helpful, especially Sigrid at the desk and Donna at the bar, she makes amazing cocktail and Sigrid is... More

Was this review helpful? Yes 1
Faribault, Minnesota
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is lovely hotel, the architecture is amazing.... The huge hot tub was relaxing we went in mornings where it was just us and very very relaxing!! Beach is 2 minute walk, lovely beach clean,parking is a problem, front desk is a little weird if u get there at night u have to walk a few blocks to the other... More

Was this review helpful? Yes 4
New York
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'm a person that has used TripAdvisor as a guide for all hotels when I vacation, so I will be a 100% honest (I'm not some uptight person where everything need's to be perfect) The hotel's lobby was very pretty, the front desk person's attitude not so much. I arrived at 11 am the front desk told me check in... More

Was this review helpful? Yes 10
InnontheBlueHorizon, General Manager at Acacia Boutique Hotel, responded to this review

Dear Diane P. We thank your for your comments and strongly agree that Trip Advisor is an excellent tool to be guided. As well we seriously handles our reviews to better improve our quality service each day. Your comments and experiences have been considered and we apologize for any discomfort encountered within. Our check-in and service hours are well described... More

Washington DC, District of Columbia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Two months ahead of my trip, I made a reservation for this hotel through Hotels.com. Upon arrival, I was informed that the room I had reserved and had received email confirmations on, was not available. The hotel clerk then offered us a smaller room for the same price that simply did not suit our needs, which forced us to kick... More

Was this review helpful? Yes 4
Mayra I, General Manager at Acacia Boutique Hotel, responded to this review

Dear Mrs. C V Thanks for taking of your time to write about your recent experience at Acacia Boutique Hotel. We will like to address some of the points you raised in your review. We did have a room available for you. Actually, we had 2 rooms available for you to choose from. The first one was a Deluxe Room... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

In general the hotel was what I expected, except for the way I was treated at check out. Around midnight the A/C made a loud clunk and quit working, the room had a ceiling fan and it was not a big deal. In the morning I told the front desk about it and was very pointedly asked why I had... More

Was this review helpful? Yes 3
Basking Ridge, New Jersey
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We staying in room 103, loved the King bed, super comfortable. The shower didn't have hot water, we mentioned it to the front desk, and they offer to come check, but we opted not to have anyone come to our room to fix it. Amazing and huge hot tub, which you can use at any time, the pool is located... More

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Brooklyn, New York, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 12, 2014

I arrive at the hotel at 10:30 p.m and there was no one at the front desk I had to walk one block up to another hotel to get someone to assist me with checking in. This hotel is small and quiet the morning front desk lady was very helpful and the restaurant is very small. However if you are... More

Was this review helpful? Yes 1
Austin
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 11, 2014

I'll keep it short- This is a great hotel on a clean beach but if you'd better get a rental car. If not you will be spending a lot of money on taxi's. $15 from airport to hotel, another $18 to Old San Juan, $18 back to hotel & $15 back to airport, etc.. This was my only regret, not... More

Was this review helpful? Yes 2
Stuart, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 10, 2014

My only complaint is there is no parking lot associated with the hotel. Out side of that, the staff was very informative, the room was great, and the hot tub was perfect for after we walked all over to relieve muscle pain. Our room was 204, the balcony was closed and you can almost touch the hot tub from our... More

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Additional Information about Acacia Boutique Hotel

Address: 8 Taft St | Condado, San Juan 00911, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Acacia Boutique Hotel 3*
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Also Known As:
Acacia Seaside Hotel
Acacia Seaside San Juan

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