this was my first and will be my last visit to Puerto Rico!!!!...the hotel was unkept overall. the initial room we had was not "secure" so we switched, the second was not any better..the shower curtain in the bathroom had mildew and mold (which we requested to be replaced) the hotel floor had a musty smell...my girlfriends clothes remained "wet"... more

The goverment must send the authorities to inspect this hotel and close it until it get remodeled. It is not safe to be there, everything they advertised on their web page is a lie. It is the worst hotel I have every seen on my life. We just walked away after being there more than two hours trying to get... more

I never take time to write reviews but I am so against this Hotel that I want to take time out of my schedule to write my first!!! We choose this hotel because it was in the Condado area, in San Juan. We arrive at around 8:30 PM and we noticed the hotel is still being remodeled and accepting guest... more

First and foremost, I never take time to write reviews but I am so against this Nasty Hotel that I want to take time out of my schedule to write it!!! We got married in February and honeymooned in PR. We made reservations here because it was in the Condado District, and that is where alot of cool spots are... more

The hotel is still being remodeled and accepting guest with work still in progress. The room was anything but first class as stated on their website. there was no telephone, no radio/CD player and no bath soap available. I had to provide my own. I wanted to print my airline boarding pass and was told by the front desk I... more

Every website I checked regarding the reviews to this hotel were pretty accurate. About 85% of the reviews were negative/poor while the remaining 15% were positive/average. I booked my vacation through Hotels.com and I will never book through them again. They will do and tell you just about anything to book your package! Hotels.com promised me smoking rooms only to... more

When first decided to stay in san juan i wanted stay at a hotel for one night so i went on diffrent sites such as hotels.com and tripadvisor i listen to what people said about this hotel but it wasnt enough to detour until i actually got there then waited a hour to check in seriously so if i was... more

After reading a lot of negative reviews about the San Juan Beach Hotel, I was very nervous about staying there. We stayed one night before leaving for a Cruise and ended up being pleasantly suprised at the cleanliness and the large room. It had fresh paint on the walls, new carpet and the bathroom was clean. We had no trouble... more

I took a group of 19 students to San Juan and this was a perfect venue for our stay -- affordable, in a great location, clean rooms with ocean views, good breakfast. A locally owned hotel, the staff went out of their way to be helpful and to take feedback and they were efficient and friendly. It was great to... more