Rooms and amenities are all good but the staff I had to deal with were a nightmare. When you're told your room will be ready at 2PM and you get your key at 4PM with the comment " Not my problem " you wonder why you booked. When I checked out the next morning the staff were great. The afternoon... More

This is the WORST hotel I had ever stayed. The front desk woman was NASTY and VERY UNPROFESSIONAL. My room was AWFUL, the carpet was wet and smelly, there were not enough towels. I will never stay in that place again. So before you book a room in this hotel make sure you read all the REVIEWS. More

This was by far one of the worst places my mom and I have ever stayed. When we checked in (after traveling for 14 hrs from LAX to get there) and got to the room, the door opened and the smell of mold was over whelming. I had to get out my inhaler as i have breathing issues. We would... More

Hotel staff and location is excellent, lobby and restaurant are very modern and trendy. Rooms are by far the worst I have seen specially in Condado. Rooms smell really bad, lamps are rusty, bathrooms feel like NASCAR stadium public bathrooms furniture is old and fragile. Carpet in room floor is disgusting and I don't dare to walk barefoot. Please don't... More

Despite its location this probably is the worst hotel we have ever stayed at. It is a dump! The reception and restaurant look OK but the rooms and just about everything else is disgraceful. The internet does not work properly so we had difficulty booking another hotel. We checked in at 11am but they would not give us a room... More

- close to airport / best location / facilities likes restaurants, supermarkets,movies & definitly best beach. More

it was a night mare, room was dirty, the bed cover had a big yellow stain on it, the lamp was full of rust and meldow, the bath tub was dirty and had meldow,the window curtains had stains on it and was only a see thru curtains. we ended going to a diffrent hotel and they still charge me for... More

Location is great. Beach is nearby and great restaurants all around. The problem is the rooms. They're too outdated. The lobby is nice and the restaurant is great. More

I didn't want to take off my shoes the carpet was so dirty. This place is just very very rundown and needs major work. More