Issues; Lack of hot water, multiple water leaks into multiple rooms, general uncleanliness of the room, lack of empathy from the front desk for our issues, dishonesty when explaining why something does not work, broken, or not provided, false representation of the hotel rooms. More detail. Sorry this is so long. When I arrived the staff was excellent. The check... More
- Official Description (provided by the hotel):
- Ten-story Beachfront Hotel located in The Condado Area and all rooms have a view of the majestic Atlantic Ocean or the romantic Condado Lagoon. The hotel has an intimate setting with friendly staff ready to serve our guests. Here, each guest is an additional member of the family. We are located only minutes from the island’s "Golden Mile" in Hato Rey; the Caribbean’s largest shopping mall, Plaza Las Americas; and the Historic District of Old San Juan. In our area, you can walk to the finest restaurants, casinos, and high end boutiques. ... more less
- Reservation Options:
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