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Doubletree by Hilton San Juan

#10 of 45 Hotels in San Juan
Certificate of Excellence
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105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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1 room 1 guest
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Doubletree by Hilton San Juan
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1,962 Reviews from our TripAdvisor Community

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383
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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  • All months
    (1962)
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    (510)
  • Jun-Aug only
    (471)
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    (425)
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    (556)
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1 review
4 of 5 stars Reviewed yesterday NEW

Awesome staff, great location! 5 mins from the beach and other local spots. Walking is recommended to explore the local spots and to get a feel for the area. Check the weather reports, forgot our umbrella on a rainy week.

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Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very good facility, well maintained. Friendly staff and easy to check in and out. Good location, practically at the down town of San Juan. I would recommend a nice pizza restaurant in front of the hotel.

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Basking Ridge, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The service was outstanding! The hotel is great and the price is right, but the people made all the difference to me. We stayed on a Friday evening before we left for our cruise. We were warmly greeted by Peter at the front desk and provided with the hotel's signature warm cookies. The room was clean and we were pleased... More 

Was this review helpful? Yes 2
Mansfiled, United States
3 of 5 stars Reviewed 2 days ago NEW

This was a stop over before boarding a cruise ship the next day. The hotel is within walking distance of the beach. The staff was very helpful and provided helpful tips about boarding the next day. The resturant is nothing to write home about. Be sure to check your bill when you leave. I was charged for parking, this was... More 

Review collected in partnership with DoubleTree by Hilton

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Rhode Island
Level Contributor
203 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

DooubleTree hotels are continuing to improve and this one sets an excellent example of how this chain's hotels should be. Everything about this hotel is new, modern and clean. Staff is very pleasant and the rooms are great. We checked in after dinner and left early in the morning so we did not experience the food and beverage operation. They... More 

Was this review helpful? Yes 2
San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I spent 7 weeks while starting a new job and waiting for an apartment to come available. The staff was outstanding and the facility well maintained and spotless. Excellent wifi allowed me to work from the hotel for a couple of days. My comfortable, well appointed room was alway clean and fresh. Yep, this is a sales pitch because I... More 

Was this review helpful? Yes 6
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

No view from our small room apart from a road and other buildings. The bathroom was nice with a good shower and it was clean and the room had more or less what we needed even if it wasn’t that big. Staff were nice and helped with directions and getting taxis. Location is not very good though if you are... More 

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Sams2444, We were pleased to read that you found our bathrooms to be nice and clean, as well our staff to be helpful. We do apologize if the size of your room was not what you expected. A part from the standard room, we do have other room types available that offer more footage. Since we are considered more... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment I've arrived to this great and beautiful Doubletree Hotel in San Juan I was welcomed with a smile.the services were great from check in to bar..It was about 10 mins from the San Juan airport.I would suggest hit the bar ask for bartender Juan and server Reynalee...they were great and they'll keep you smiling and laughing I... More 

Was this review helpful? Yes 4
Level Contributor
79 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I originally planned to stay at a hotel in Old San Juan, but we moved from that hotel after only one night, in part because it was too cramped. The Doubletree fit the bill -- it was roomy, modern and clean. The location was also very convenient -- a 10 minute walk to the beach and right... More 

Was this review helpful? Yes 8
Springfield, Massachusetts
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was about a 10 minute cab ride from SJU to the hotel. Check-In was smooth and we were given their delicious cookies. We had a standard room on the 6th floor. The room was clean and had no funny smells. The bathroom was small but updated and modern with a glass shower door. The wifi moved quickly and the... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

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  • Pool area(15)
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  • Murphy beds(3)
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