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Doubletree by Hilton San Juan

4.0 of 5 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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Certificate of Excellence 2014
Doubletree by Hilton San Juan
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Doubletree by Hilton San Juan
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1,760 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hudson, Florida
Top Contributor
72 reviews 72 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had just returned from a cruise and decided to spend an extra day in Puerto Rico. We got a great rate at the Doubletree and it was fairly close to the Port and airport. The hotel is very nice. In a nice area. There is a grocery store across the street, a Starbucks right next door. The rooms are... More 

Was this review helpful? Yes 1
Portland, Maine
Contributor
11 reviews 11 reviews
9 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My partner and a friend of mine stayed together in a queen room with a pull out murphy bed. The room itself wasn't very large but we made good use of the drawers and closet space to store our belongings for the week. The furnishings in the room are modern and reminded me of something you'd see in a West... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I stood at the DTH in San Juan for 5 nights, the staff was friendly up until I had questioned the puerto rico experience package which is a part of the offer when booking with TripAdvisor. This package comes with a resort credit and a discount to the yelo spa located right next to the hotel. I... More 

Was this review helpful? Yes 1
Urbandale, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Husband and I celebrated our 30th wedding anniversary in San Juan. We enjoyed our stay at the Double Tree. The hotel was beautifully decorated. The staff was friendly, caring, and efficient. The location was ideal as it was near shops, restaurants, and the beach which was easily accessed by hotel shuttle service.

Was this review helpful? Yes 4
San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed 3 days ago NEW

The hotel staff was nice, the hotel was great but the beach was trashy. Some hotels maintain the beach but the space our hotel used was not maintained although there was a staff presence on the beach. A critical flaw for an island destination......

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 7
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Ross G, Thank you for your kind words of our hotel and staff!! I did want to let you know, that we have worked with the San Juan Municipality to have our beach area cleaned and have implemented a maintenance program, were our beach attendant will be raking the area daily. Yesterday we walked Ocean Park Beach and I... More 

Miami Beach, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The hotel is 8 stories with JUST 2 SLOW elevators, and one day one of them was out of service and we had to wait for 10 minutes to get to the lobby. We never had enough towels for 2 person!!! always had to ask for more!! The staff were nice and friendly, The worst part was our whole trip... More 

Was this review helpful? Yes 1
Marietta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Everybody was just wonderful, of course we were exposed to a few more than others, Juan,Peter,Jon are the guys we had most contact at front desk. There were some wonderful ladies also. Juan at the bar also stood out not with holding the others. At first we were a little disappointed about the location far from the beach but it... More 

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Setauket, New York
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a week long stay here with my daughter and husband and recommend the Doubletree Hilton highly! Positives: 1. Price - comparable beachfront hotels we checked ran 50% more and had higher resort fees. 2. Location - walking distance to Ashford Avenue with lots of great restaurants and shopping, not on top of the airport like some other... More 

Was this review helpful? Yes 6
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This hotel charges a $45.80 resort fee per night. When booking over the phone and getting the rates they fail to inform you of this cost even if you ask what the total cost will be. This is dishonest, and the staff is even dishonest about it as well. They said it is a deposit but after we got our... More 

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Jeffrey N , As resort destination, it is customary to find that hotels in Puerto Rico charge a resort fee. Our property does apply this charge as well, however we strive to include value for all of our guest by including the following amenities: internet/Wi-Fi, computers in our business center and lobby area, morning Puerto Rico coffee station, in... More 

kapuskasing, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

very nice place to stay, the pool area was great, the rooms very clean, always had fresh towels at pool side, close to beach and grocery store for things you needed, fantastic cookies, very welcoming friendly staff

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 6
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#3 On the Beach Hotel in San Juan
#5 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan

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