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All 47 San Juan hotels

Doubletree by Hilton San Juan

4.0 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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Ranked #4 of 47 Hotels in San Juan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Cynthia C Santo Domingo, Dominican Republic
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1,538 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santo Domingo, Dominican Republic
1 review
5 of 5 stars Reviewed yesterday NEW

Talking about the hotel, it's good located, it has a lot of places walking distance that you can go as a tourist or if you're on business trip for a few days. The services are excellent and it has all of the commodity you can ask for. I was on a business trip and it was really comfortable for me.

Review collected in partnership with DoubleTree by Hilton

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Senior Contributor
42 reviews 42 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is my preferred hotel for business stays - it never let's me down - contemporary feel, clean rooms and nice staff. Nothing to complain about! Remember that on Wednesdays - there's free happy hour and it includes all brands. When at the bar, you can meet all kinds of interesting people and even get some great business leads!!!

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos EmilyMarquez, Thank you for sharing your experience with us, and for your kind words. We are grateful to have you as one of our repeat guests and look forward to welcoming you back many more times. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always... More

Arlington, Virginia
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Room had a nice view overlooking the pool. Room was modern with nice features. Service was outstanding!! Facility was in good shape and guests kept coming and going. Great price per night and breakfast was enjoyable. Not far from anything in San Juan (shopping, restaurants, airport, beach, historic sites). I'd stay there again.

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Steve H, We love to read that our service was outstanding!! Thank you for sharing. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by Hilton San Juan At Gallery Plaza More

vernon, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The staff was helpful and polite. The food in the restaurant was terrible and expensive on top of it. The pool was filthy my entire visit. I was extremely disappointed. There were no towels at the beach assigned to the hotel as they should have been. I will not stay there again. The hotel is two and a half blocks... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Tiffany C, We're very sorry to hear of the inconveniences you experienced during your stay, it is our responsibility to consistently strive to provide excellent service. We do appreciate your feedback, and will be reviewing these occurrences with our Executive Chef and Engineering Director, so we can improve our guest experience. With the greatest concern for your comments, I... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I booked 10 rooms for family and friends who would be attending our destination wedding in Puerto Rico. I communicated this to our booking agent, that this would be our wedding/honeymoon/family reunion, and nothing special was done for us or our room. I mentioned it again to the desk the day after we checked in and it fell on deaf... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Great location, clean and spacious rooms. Near highways and easy to access to Condado and old San Juan Needs to work on emergency plan for earthquake the staff is not properly train for those situations. There was an earthquake during my stay and the staff did not follow safety protocol.

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YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos José F, I wanted to assure you that the safety and security of our guests and team members are of top priority to us as we comply with government safety requirements and Hilton standards. We will take advantage of your review to revisit and discuss our existing emergency protocol with our entire team to ensure clarity and consistency. Should... More

Ft Worth, Texas
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is very clean. Employees overall are friendly and helpful. Lots of problems with bill. Had to make repeated stops at front desk to get bill adjusted. Kept being billed for things that we shouldn't have been. Housekeeping was hit or miss. Some days we had all of the things we needed some we didn't. Manager was very nice... More

Was this review helpful? Yes 2
Montreal
Top Contributor
57 reviews 57 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Walked in to a clean, chic looking hotel. The hotel staff was very friendly and offered us a warm cookie and a quick check-in. Room was very nice and clean. Conformable bed and sheets. Bathroom although very nice and clean with good water pressure in the shower needs a bathroom door with better privacy. The sliding glass door does not... More

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I chose Doubletree because I remembered the chocolate chip cookies when I stayed once in Baltimore near University Parkway. The room was small and unpretentious, but the amenities were all first class. Irt was the same as in Baltimore. A lot of the guests looked there like the parents of Johns Hopkins students. I graduated many years ago, but to... More

Was this review helpful? Yes 4
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Kevin J, We’re very happy to read that you really enjoyed your time with us and our surrounding neighborhood. Thank you for the high ratings and if we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by... More

2 reviews
2 of 5 stars Reviewed 1 week ago NEW

I recently stayed at the San Juan location 8/30/14-9/3/14 and I am very disappointed!!This is my second trip to PR but my first time at the double tree. House keeping was sub par, broken 2nd floor entry doors, water leaked from under the shower door soaking the entire floor; therefore we had to use towels to soak up the water... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos 262evelynj, We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously. Please do contact me directly at yodil.caban@hilton.com or at my cell 787-649-3530 to see how I... More

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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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