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Doubletree by Hilton San Juan

Certificate of Excellence
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105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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Doubletree by Hilton San Juan
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Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
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1,822 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leicestershire
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Stayed here in 2013 for 1night before our cruise. Lovely hotel with lovely friendly helpful staff. We were welcomed with cookies which was a nice touch. A good location with some lovely local little restaurants close by and a supermarket opposite. Well recommended.

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Baltimore, Maryland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Very nice hotel and the staff members were very friendly and helpful. The rooms are a bit small and the bed was supposed to be a queen but I don't think that it was. Overall, the room and hotel were clean, well kept, and mordern. My husband used the workout room and enjoyed it. The hotel is about 7 minutes... More 

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new york, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I stayed only one night,because my friends and i were going on a cruise the next day. but our room was very nice & the staff very helpful. they told us what stores were in the area & restaurants. I would stayed there again.

Review collected in partnership with DoubleTree by Hilton

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Joliet, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel in San Juan!!!! Manager met us with a welcome smile and chocolate chip cookies!!! Joan checked us in with a familiar greeting and early check in!!!! He gave us suggestions for a Good Friday restaurant "La Cuerva Del Mar" for excellent fish tacos, beans and rice mojitos, pina coladas and beer!!!! All hotel staff were very friendly and... More 

Was this review helpful? Yes 4
Monterrey, Mexico
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As a business traveler to Puerto Rico, this hotel is very well located and accessible from Hato Rey business district <10 min drive. At the same time is a couple of blocks away from the beach, which is nice for an afternoon relax walk. The rooms have been always very comfortable and spacious. Personnel is always courteous. Pool area is... More 

Was this review helpful? Yes 4
New York, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hotel is very appealing to the eye. Anything you ask for is quickly accomodated by the helpful staff. Hotel very clean and staff very friendly especially Peter:). Hotel is not far from the beach about 4 min walk away, transportation is avaiable if you do not want to walk. Also towels, chairs and umbrellas are available at the beach at... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 4
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Damaris E , It is great to read your review and was happy to read how Peter and the rest of the team had such a positive impact on your experience!! When your travels bring you back to San Juan, Puerto Rico please do contact us directly, we would love to welcome you back!! Always at your service, Yodil... More 

Irvine
Contributor
17 reviews 17 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Our trip was originally planned for 12 days in Puerto Rico, with a first stop at the Doubletree for three nights, before going to Humacao for the rest of my business trip. Even though there was a small misunderstanding with our initial reservation, Guillermo, the night manager handled it perfectly and resolved it in a few minutes. One day after... More 

Was this review helpful? Yes 10
Everett, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Doubletree in San Juan post cruise for one night. It was a great experience with honest employees who made it a great stay. I left my phone in the room and they returned it right away

Was this review helpful? Yes 3
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed at hotel for two nights before cruise. Over priced for what you get. Check in was unorganized and took awhile. Screwed up on are rates. My one brother never got his military discount. Food was too expensive for what you got. Would not recommend . Too many other choices in the area

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos NauUsc, We are sorry if there was any miscommunication at check-in, since we were unable to apply a discount over an already discounted rate. We will always honor the best value for our guests and this is why we encourage them to reserve directly with us. Thank you for your feedback and if we can be of assistance in... More 

San Diego
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I really wanted to love this hotel, especially given the number of positive reviews I had read on this site prior to and after booking. And while the overall stay was pleasant, there were a few personnel issues that made the stay less than pleasant. Pros: We checked in just before midnight on New Year's Eve and were promptly checked-in.... More 

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