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Doubletree by Hilton San Juan

Certificate of Excellence
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105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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Doubletree by Hilton San Juan
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Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
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1,798 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Poughkeepsie, New York, USA
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for a overnight after a cruise and arrived very early. They took (our many) bags and kept them while we set off to explore and called when our room was ready. The room was relatively small but very clean and comfortable. Our flight the next day was later in the evening and they let us check out... More 

Was this review helpful? Yes 1
Orlando, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW

Good- awesome staff, gave us a late check out without hesitation, very clean, centrally-located, across from 24hr supermarket, taxi service available 24hrs, and all the chocolate chip cookies you can eat :) Why 4 instead of 5 stars- room smaller than what we thought it would be, concierge and discount services (coupons,etc.) lacking, hotel shuttle service stops after 6pm I... More 

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Bayville, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I have stayed at this property numerous times. The folks at this property are incredibly service minded. From the time you drive up the Bellman outside or so cordial. Then you get to the front desk there's Peter and the cruise that are behind that desk that are impeccably attuned to service. Guillermo, Diana, Peter, Juan are also very accommodating.... More 

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Traverse City, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

We enjoyed everything about this hotel. It's not on the beach but it has a shuttle that takes you to a beautiful beach with towels, umbrellas, lounge chairs. If you decide to walk to and from the beach, it's a 5 minute walk. The hotel was clean, quiet and well furnished. The staff is friendly, helpful and professional. The only... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Great hotel, clean & modern, 3 blocks away from the beach, friendly staff, across the street from a 24 Mercado (grocery store), a block away from Cafe Marquesa , Basilias & Bebos cafe..all three are great places to eat with Cafe Maquesa being the quiestest of the three & Bebos being the busiest. The Piña Coladas at the bar in... More 

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Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The customer service was great! They were smiling, willing to assist and very informative. The room was decent, the bathroom was decent as well but they were both so darn small! I almost felt like the room was made specifically for little kids or something. The pool looked ok but I didn't get however, I got in the hot tub... More 

Was this review helpful? Yes 2
Missouri
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed at a budget hotel before our cruise, I decided to upgrade a couple levels for our two night stay afterwards. They Doubletree shows a good rate on all the comparison sites, but they tack on a 20% resort fee despite not even being on the beach. Be sure to factor that in to your decision. From 9-5 they... More 

Was this review helpful? Yes 3
Doylestown, Pennsylvania
Top Contributor
76 reviews 76 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

It has been a while since I last stayed in this area but this past week, filght got delayed to one day and decided to stay at this Doubletree... what a great decision. The customer service was outstanding since the check in. Rooms were very clean although in the small side, well distributed. Tried breakfast and lunch a their local... More 

Was this review helpful? Yes 2
Charleston, South Carolina
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at a few different hotels in San Juan and we return to this one because it's more peaceful and relaxing than the larger hotels on the main Condado strip, the pool area and grounds are beautiful and appeal to us, the supermarket across the street has good take out food and is super convenient and kind of... More 

Was this review helpful? Yes 6
Miami, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I came to Puerto Rico with a few friends from college and we stayed at the DoubleTree Hilton. This was a very trendy and nice hotel. It was very clean and the internet was free with pretty good speed. One of my friends took the airport shuttle that they provide and they ended up leaving his bag at the airport... More 

Was this review helpful? Yes 4
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos DonT, It is great to read that you and your friends enjoy our hotel and had a GREAT time!! Should your travels bring you back to San Juan, Puerto Rico please do contact us directly, we would love to welcome you back!! Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager NOTE: Should our future guests have any questions... More 

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