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Doubletree by Hilton San Juan

#10 of 45 Hotels in San Juan
Certificate of Excellence
Hotel website
105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Special Rate
$119 (USD)
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Doubletree by Hilton San Juan
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1,909 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chesapeake, Maryland
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

if you need ANYTHING just ask Antonio! We were so lost during our first stay in Puerto Rico and he was SUPER helpful and sweet and did not get annoyed by our zillion questions! lol Not sure what his "official" job was (he hangs out out-front and around lobby) but this man needs to be a customer service manager ASAP!... More 

Was this review helpful? Yes 2
Roanoke, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My family stayed here after our cruise. The staff was so welcoming and the amenities were great. The shuttle to the beach and the amenitites at the beach were a plesant surprise. we were very happy with our choice of hotels!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 5
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Loved our stay at Double Tree! Very affordable, friendly, and great location. Make sure if you use the valet, you tip Emmanuel! He's the best! Has kiddie pool, swimming pool, and hot tub. Also has a resteraunt/bar, fitness area, and business area.

Was this review helpful? Yes 4
Canada
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I stayed here overnight before heading out on a cruise. The staff was amazing, location convenient to restaurants, shopping street, beach etc. The warm cookies is a plus. Our room was spacious, clean and comfortable. We could not open a lock to our suitcase, they were there promptly to help. Would definitely recommend Doubletree hotel for your... More 

Was this review helpful? Yes 4
Long Island, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

My cousin and I took our daughters here for their sweet 16 birthdays this weekend. All I can say is what a phenomenal vacation we all had! The rooms were very nice and as an extra surprise Mr. Caban had his staff put birthday cakes and huge balloons in the rooms for the girls! We enjoyed everything about our vacation,... More 

Was this review helpful? Yes 4
Corpus Christi, Texas
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed for 4 nights and found the property to be lovely, clean, and inviting! The hotel is located a short distance from the beach, and they provide cart transportation to and from there with a host who will provide towels, umbrella etc. at the other end. The welcome cookie was nice and delicious but not warm as described. There... More 

Was this review helpful? Yes 3
Mason, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is very clean and just a one mile walk to a number of restaurants. Staff is very friendly and easy to work with. I would recommend this hotel. The price makes it well worth staying compared to paying $200 for other hotel that may be a little fancier.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Sao Paulo, SP
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Clean but considering price it is not a good deal. Location is problematic; unkind staff not attentive; good size room, bathroom is very small. Taxis around, although expensive. Good business center. Wi-Fi available.

Was this review helpful? Yes 1
YMCSanJuan, Front Office Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Ivy V, Thank you for your review and for acknowledging the cleanliness of our hotel. We were happy to leaned that you were able to take advantage of our business center and WIFI service. I do want to apologize if our location was not to your expectations and if you did not receive the customer service that our staff... More 

Atlanta
Top Contributor
75 reviews 75 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location for business. Near new restaurants, Starbucks and grocery. Excellent location near easy access to highway and main tourist drag. Hotel has good amenities including small store, wifi, free coffee and new efficient rooms. For the price an easy decision.

Was this review helpful? Yes 8
Miame, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stay at the Double Tree Hotel in San Juan during My Birthday Weekend and they made me feel so special on My Birthday away for home! By sending me a Birthday Cake and a Bottle of Wine to my room. Thank you for everything.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 4
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Erica W, Thank you for spending your birthday weekend with us!! We loved celebrating it with you and we look forward to celebrating many more with you! Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by Hilton San Juan At Gallery Plaza NOTE: For reservations and the best deal possible please visit our website sanjuandoubletree.com, contact us... More 

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