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Doubletree by Hilton San Juan

4.0 of 5 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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Certificate of Excellence 2014
Doubletree by Hilton San Juan
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Doubletree by Hilton San Juan
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1,631 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wonderful, friendly, comfortable place to stay. Food in restaruant was excellent. We stayed overnight before a cruise and would highly recommend this hotel. Beds were comfy, very clean, helpful staff and loved the warm cookies on arrival.

Review collected in partnership with DoubleTree by Hilton

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Wales, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel and staff really good, would stay again. However the F&B dept needs a slap. Food quality and selection average and the bar personal whilst nice need more training. Gym and Pool area works and having a Starbucks in walking distance works.

Review collected in partnership with DoubleTree by Hilton

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Baltimore, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

hotel stay was above my expectation clean rooms bathroom clean restaurant food very good pool area clean overall wonderful stay. would give this hotel a excellent rating.also don't forget the chocolate chip cookies they offer free at check in very good touch

Review collected in partnership with DoubleTree by Hilton

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Great Falls, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Since this is primarily a business hotel, it's much quieter than the resorts right on the beach. Good business support services (reliable wireless, live-feed airport departures on TV screen in lobby, multiple computers and a printer available for use). There are also good restaurants nearby - Bebos became my favorite for classic PR food with friendly service. When I did... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Alane D, We are thankful for your review and high ratings of our hotel. It was nice to read that you enjoyed the hotel’s new beach club at Ocean Park beach. Thank you for your review and we look forward to seeing you the next time you're in San Juan. If we can be of service to you in... More

Albany, NY
Top Contributor
114 reviews 114 reviews
54 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We picked the hotel after our cruise, based on the reviews and price. Our room # 721 had a view of rooftops,and over $40 was added to the room price for fees. The restaurant was expensive and quality was not great. Our evening meal was served lukewarm, and our morning breakfast started with a dirty coffee cup. The people are... More

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YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos jhasko, We're very sorry to hear of the inconveniences you have mentioned, it is our responsibility to consistently strive to provide the excellent service for which we are known for. We do appreciate your feedback and will be analyzing them, so we can improve our guest experience. With the greatest concern for your comments, I ask that you please... More

cork
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I like the Doubletree brand. It provides a nice room with a comfortable bed and usually we have been able to avail of the inclusive breakfast. The Doubletree San Juan was no exception: nice room, varied breakfast menu, wonderfully friendly and helpful staff. The location was perfect for us: walking distance to Ashford Ave but away from the hustle and... More

Was this review helpful? Yes 2
Bogota, Colombia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

if you want to enjoy your state on this Hotel, do not forget to ask for Damaris Melendez, she is the best bar tender, besides a lovely and a friendly woman, also the hotel has a a really good location in Condado, there is no noise at all, and you can sleep like a baby

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Santiago H, It was so great to read your review! Thank you for recognizing Damaris. She truly is an ambassador to our guest centric culture. If we can assist you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil Cabán General Manager Doubletree by Hilton... More

Rochester, New York
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My resent stay at the Double tree was excellent, but a reminder about being smart. The bar here lets you run a tap even when your not seating at the bar. The problem with this is that you will get a surprise when the server tracks you down a few hours or a day later and presents you with a... More

Was this review helpful? Yes 2
Santo Domingo
Contributor
20 reviews 20 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has cozy, small rooms, convenient location in Condado, with Supermarket in front, Starbucks and restaurants at a side, access to a complete gym right aside, the personnel is very gentle, the breakfast is included in the rate and it's very good, will definitely stay here again

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Juan_Henriquez, We are very honored to have you as one of our repeat guest guests and look forward to welcoming you back many more times! If we can assist you in any way please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil Cabán General Manager Doubletree by Hilton... More

Smyrna, Delaware, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had the king garden view with a balcony, the best room ever. This room was large and it led right to the pool. The pool was beautiful, especially at night. This hotel is very modern, with their cotour. I loved it. The glass bathroom was a first but nice. The staff was delightful, very helpful with our lack of... More

Was this review helpful? Yes 3
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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