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Doubletree by Hilton San Juan

#10 of 45 Hotels in San Juan
Certificate of Excellence
Hotel website
105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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1 room 1 guest
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Doubletree by Hilton San Juan
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1,958 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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  • All months
    (1958)
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    (510)
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    (470)
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Rhode Island
Level Contributor
201 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed yesterday NEW

DooubleTree hotels are continuing to improve and this one sets an excellent example of how this chain's hotels should be. Everything about this hotel is new, modern and clean. Staff is very pleasant and the rooms are great. We checked in after dinner and left early in the morning so we did not experience the food and beverage operation. They... More 

Was this review helpful? Yes 2
San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I spent 7 weeks while starting a new job and waiting for an apartment to come available. The staff was outstanding and the facility well maintained and spotless. Excellent wifi allowed me to work from the hotel for a couple of days. My comfortable, well appointed room was alway clean and fresh. Yep, this is a sales pitch because I... More 

Was this review helpful? Yes 5
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

No view from our small room apart from a road and other buildings. The bathroom was nice with a good shower and it was clean and the room had more or less what we needed even if it wasn’t that big. Staff were nice and helped with directions and getting taxis. Location is not very good though if you are... More 

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Sams2444, We were pleased to read that you found our bathrooms to be nice and clean, as well our staff to be helpful. We do apologize if the size of your room was not what you expected. A part from the standard room, we do have other room types available that offer more footage. Since we are considered more... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment I've arrived to this great and beautiful Doubletree Hotel in San Juan I was welcomed with a smile.the services were great from check in to bar..It was about 10 mins from the San Juan airport.I would suggest hit the bar ask for bartender Juan and server Reynalee...they were great and they'll keep you smiling and laughing I... More 

Was this review helpful? Yes 4
Level Contributor
79 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I originally planned to stay at a hotel in Old San Juan, but we moved from that hotel after only one night, in part because it was too cramped. The Doubletree fit the bill -- it was roomy, modern and clean. The location was also very convenient -- a 10 minute walk to the beach and right... More 

Was this review helpful? Yes 8
Springfield, Massachusetts
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

It was about a 10 minute cab ride from SJU to the hotel. Check-In was smooth and we were given their delicious cookies. We had a standard room on the 6th floor. The room was clean and had no funny smells. The bathroom was small but updated and modern with a glass shower door. The wifi moved quickly and the... More 

Was this review helpful? Yes 4
Minneapolis, United States
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has a great location if you need to go to different areas of metro area or towns around San Juan and avoid traffic coming to San Juan. The staff is very friendly and the room service is very fast

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 7
Cabo Rojo, Puerto Rico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another excellent stay at the DoubleTree, always my #1 choice when staying the SJU area for business. Great location, easy access to Restaurants (walking or short Taxi ride). Love the managers happy hour on Wednesday.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 4
Charleston, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property was clean, updated and service was nice. Unfortunately there was a very loud group in house who decided to have a party late at night but the hotel did send security to take care of the issue. We would stay there again.

Was this review helpful? Yes 3
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had planned a trip to stay in a different place in San Juan PR but last minute decided to add more days. I decided to book two nights at the Doubletree in San Juan and ended up extending my stay for a week. What was intended to be a quick visit ended up being a memorable stay. Location, Comfort,... More 

Was this review helpful? Yes 7
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Heidi Ann S, We loved reading your review and seeing your shared pictures!!! Thank you for visiting us! We want you to know that we are you home away from home in Puerto Rico! Always at your service, Yodil Cabán General Manager NOTE: For reservations and the best deal possible please visit our website sanjuandoubletree.com, contact us directly at... More 

Hotel Review Summarization

What travelers say

  • Grocery store(22)
  • Very nice(18)
  • Pool area(15)
  • Front desk staff(4)
  • Murphy beds(3)
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Pool (30)
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The Hotel (51)

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