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Doubletree by Hilton San Juan

4.0 of 5 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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Certificate of Excellence 2014
Doubletree by Hilton San Juan
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Doubletree by Hilton San Juan
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1,763 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York, United States
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We checked in right on time around 4 PM after flying in from the US. The Reception Desk staff was very kind, happy, and friendly toward us. We received maps and all the information needed about the hotel, grounds, local attractions, amenities, etc. He knew the answer to every question we had. The rooms are very nice. They are small,... More 

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great rooms. I loooooove the showers!!! Okay location. Very nice staff. I would stay here again. The pool is nice and inviting. Grocery store across the street. The bus stop is less than a half block up, but the bus takes a very looooooooooong time to come.

Was this review helpful? Yes 1
San Juan, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We traveled for pleasure before a business trip and stayed here. This hotel is 10 minutes from airport, there are restaurants and shops all around, and it is about 10 minutes from Old San Juan. Large clean room. Great island to explore.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
Hudson, Florida
Top Contributor
72 reviews 72 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had just returned from a cruise and decided to spend an extra day in Puerto Rico. We got a great rate at the Doubletree and it was fairly close to the Port and airport. The hotel is very nice. In a nice area. There is a grocery store across the street, a Starbucks right next door. The rooms are... More 

Was this review helpful? Yes 5
Portland, Maine
Contributor
11 reviews 11 reviews
9 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My partner and a friend of mine stayed together in a queen room with a pull out murphy bed. The room itself wasn't very large but we made good use of the drawers and closet space to store our belongings for the week. The furnishings in the room are modern and reminded me of something you'd see in a West... More 

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I stood at the DTH in San Juan for 5 nights, the staff was friendly up until I had questioned the puerto rico experience package which is a part of the offer when booking with TripAdvisor. This package comes with a resort credit and a discount to the yelo spa located right next to the hotel. I... More 

Was this review helpful? Yes 5
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Jasmine R, I would like to apologize for the inconvenience and confusion that you have described above. We currently have an offer called My Puerto Rico Experience available through doubletree.com website and promoted through Tripadvisor. This package includes: a $75 resort credit and 20% discount on various tours and car rental as well as a 10% discount at the... More 

Urbandale, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Husband and I celebrated our 30th wedding anniversary in San Juan. We enjoyed our stay at the Double Tree. The hotel was beautifully decorated. The staff was friendly, caring, and efficient. The location was ideal as it was near shops, restaurants, and the beach which was easily accessed by hotel shuttle service.

Was this review helpful? Yes 5
San Juan, Puerto Rico
1 review
4 of 5 stars Reviewed 1 week ago NEW

The hotel staff was nice, the hotel was great but the beach was trashy. Some hotels maintain the beach but the space our hotel used was not maintained although there was a staff presence on the beach. A critical flaw for an island destination......

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 7
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Ross G, Thank you for your kind words of our hotel and staff!! I did want to let you know, that we have worked with the San Juan Municipality to have our beach area cleaned and have implemented a maintenance program, were our beach attendant will be raking the area daily. Yesterday we walked Ocean Park Beach and I... More 

Miami Beach, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is 8 stories with JUST 2 SLOW elevators, and one day one of them was out of service and we had to wait for 10 minutes to get to the lobby. We never had enough towels for 2 person!!! always had to ask for more!! The staff were nice and friendly, The worst part was our whole trip... More 

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Sarah13599, I would like to apologize for not meeting your expectations. Please contact me directly at yodil.caban@hilton.com. I would like to get more detailed information regarding your stay, so we take the necessary corrections and ensure our guest’s experiences are positive. Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza NOTE: We... More 

Marietta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everybody was just wonderful, of course we were exposed to a few more than others, Juan,Peter,Jon are the guys we had most contact at front desk. There were some wonderful ladies also. Juan at the bar also stood out not with holding the others. At first we were a little disappointed about the location far from the beach but it... More 

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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Agoda, Cheap Tickets, Travelocity, Priceline, Hilton Hotels, Hotwire, getaroom.com, TripOnline SA, Odigeo and Tingo so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#2 Family Hotel in San Juan
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#4 Romantic Hotel in San Juan
#5 Luxury Hotel in San Juan

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