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Doubletree by Hilton San Juan

Certificate of Excellence
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105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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Doubletree by Hilton San Juan
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Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
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1,877 reviews from our community

Traveler rating
    1,110
    584
    139
    29
    15
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358
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321
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

YOU HAVE TO STAY HERE!!! Great Hotel, AMAZING STAFF.. AMAZING BREAKFAST...I will definetely stay here again when I return to Puerto Rico. Convinience store across the streat, beach 5 minutes away and they provide towells and umbrella....

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very clean and updated. The room was beautiful and had a very nice view of the city. The guest service person upgraded our room for free and then gave us a nice authentic Puerto Rican restaurant to try. They also give you one of their famous warm chocolate chip cookies. My husband and I used the gym for a quick... More 

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Michelle M, Thank you for this great review and 5 star ratings across the board. If we can be of service to you in any way, please do not hesitate to contact us directly. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by Hilton San Juan at Gallery Plaza NOTE: For reservations and the best deal possible... More 

Senior Contributor
48 reviews 48 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for 2 nights after 7 days on Culebra. Wanted to see Old San Juan. It was very comfortable, quite clean, and the pool is really nice... It IS right near a highway overpass but you honestly cannot tell. The pool was very clean, not so sure about the hot tub, didn't use it, looked a little like... More 

Was this review helpful? Yes 1
Brunswick, Georgia
Contributor
11 reviews 11 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

In town for work. Thankful to find a hotel in this high tourist area that has quiet rooms. If you are a Hilton Honors Member, you can upgrade to the top floor designated for regular travelers. Nice resturaunt if you don't want to go out. A few blocks to walk to beach and main tourist street. Hotels there are catering... More 

Was this review helpful? Yes 1
New York City
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I preface this review by saying the Doubletree San Juan was fine in every way and I have no real complaints. Truth be told it was my first stay in a Doubletree (I rarely stay at Hilton properties and never got what the Doubletree brand was about beyond some gimmicky cookies) -- and I was pleasantly surprised. The staff is... More 

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos MODERNNYC, We loved to read your review of our hotel!! We believe to be unique with many great amenities and things to enjoy. At times we say we are a boutique urban resort with a home away from home focus on service. Soon we will be implementing a bike share program, so our guests can truly enjoy the San... More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived in San Juan one hour late due to airline delay. The hotel that we planned to stay in had unexpected closed and ORBIT did not notify us of this. So we arrived to find we had no hotel. Fortunately 3 ladies (that were losing their jobs that day) helped us find a room in the Doubletree hotel nearby.... More 

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos ann_dugger, We are so happy to be able to turn what initially could have been a frustrating situation, into a great stay!!! Thank you for this great review and if we can be of service to you in any way, please do not hesitate to contact us directly. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by... More 

Memphis, Tennessee
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Not on beach but shuttle available. Good pool, nice cafe. Really good front desk and housekeeping staff. Quick valet parking service. Cool local grocery across the street. Walking distance to several good resturaunts with local ownership. Taxi always at the ready.

Was this review helpful? Yes 2
Clearwater, Florida
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

didn't get the view !! but, the room was quiet, updated and clean, restaurants and grocery store in close proximity. not real impressed with the sliding bathroom door (lacks privacy) recommend you ask for a high floor looking west

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

my stay was perfect! thank you to the employees treatment and the cleaning of the room! i love it! i surely will come back. i have never been treated the same in other places. the employees are really taking care of everything.

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Vonmarie R, I must agree with you, our team really takes care of things!!! Thank you for this great review and for you next stay, please do not hesitate to contact us directly. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by Hilton San Juan at Gallery Plaza NOTE: For reservations and the best deal possible please... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been traveling to San Juan for the last 9 months for work! I have been staying at other hilton properties on the island. This is far the best place I have stayed at. I think if you are in town for business, people should stay at Doubletree San Juan. I can't believe that I didn't come across this... More 

Was this review helpful? Yes 2
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