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All 44 San Juan hotels

Doubletree by Hilton San Juan

3.5 of 5 Hotel   |   105 Ave De Diego, San Juan 00914, Puerto Rico
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Doubletree by Hilton San Juan

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Ranked #3 of 44 hotels in San Juan
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Alexandra M Rincon, Puerto Rico
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1,368 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Rincon, Puerto Rico
1 review
5 of 5 stars Reviewed yesterday NEW

All the experiences that I have was great. The service in the first contact, the happiness and speed of the people who attended to me. Thanks for everything. I want to repeat the experience. The waiters are excellence, for me AAA+++.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
St. John's, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Stayed here 2 nights post-cruise. Very friendly staff, our room on the 8th floor was awesome, pool/whirlpool area was very nice and clean. Food in the restaurant was really good and reasonably priced. Overall a great stay!

Was this review helpful? Yes 1
Covington, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I travel a lot so I know a true gem when I see it. This hotel is absolutely the best. The staff redefines par excellence. Everything is top shelf. While the location is not on the water, it more than makes up for it. If you stay here, you won't regret it!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Fred D, Thank you so much for this excellent review and for recognizing the efforts of our team. If we can assist you in any way please do contact us directly at toll free at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. We look forward to welcoming you back soon!! Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com More

Long Beach, California
Top Contributor
55 reviews 55 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Location is great, but compared to other hotels it is decent. It's not on the main beach strip and it's not in the center of old san juan but it is close enough to maintain the "good location" The rooms were ok. When the murphy bed is in use, the room shrinks drastically. Our bathroom door had issues closing, and... More

Was this review helpful? Yes 2
Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is more of a business hotel. Hotel is efficiently run, with free laptop for guest to use in the lobby. But the room is small. There is this murphy bed, that looks like a tall dresser, but fold down to become a bed, to accommodate family with small children. But once the murphy bed is down, there is no... More

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Jersey City, New Jersey
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was my first trip to Puerto Rico and all I can day is YAY! My sister and I had a great time. Mostly thanks to the staff of the Double Tree. They told is all the places to go, how to get there and the cost of everything. They made this trip so easy for us. The hotel was... More

Was this review helpful? Yes 3
mayaguez, Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

went to this hotel as an overnight endevour because of a concert. Everything was quick and easy, plus the cookie was delicious (bought an additional one before leaving) I'd definately stay again. That being said the comforter wasn't think enough for my personal preference but thats just a minor inconvenience.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

We are diamond Hilton honors so we stay at Hiltons all over. I don't find myself picky though this is by far the worst property we have stayed at in a long time. Rooms were so small our family of 4 had no place for anything. We were suppose to get a pool view with private balcony. Once we go... More

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Malissa P, We are truly sorry that we were not able to meet your expectations of an ocean front/view resort, I do hope that nothing in our web site or advertising would have led you to believe that we were. We are considered a boutique hotel with a fanatical culture for guest services. Our surrounding area offers many amenities... More

Cleveland, Ohio
Top Contributor
81 reviews 81 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We, two adults and 10 year old boy, stayed this hotel for two nights before our RC cruise. It took about 20 minutes from the airport (SJU) to the hotel by the car. Valet parking guys were very nice and it was only $5 more expensive than self parking. Our early check-in was going well, hotel staff were nice, and... More

Was this review helpful? Yes 1
San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

If you are looking forward to have an event here or a reception you got the right place. This hotel has beautiful rooms and excellent costumer service. My activity manager was Ms. Leslani Garcia. This young lady took care of my company's meeting and was always checking on us I would recommend her for any activity . The staff is... More

Was this review helpful? Yes 1

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Additional Information about Doubletree by Hilton San Juan

Also Known As:
Doubletree By Hilton San Juan Hotel
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Address: 105 Ave De Diego, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Juan
#2 Business Hotel in San Juan
#2 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton San Juan 3.5*
Official Description (provided by the hotel):
Our Guest Rooms are equipped with a 32” Flat Screen TV with Premium HBO. Flexible work area features, a large desk, ergonomic chair, phone with voice mail and complimentary high-speed and wireless internet. Each guest room offers coffee service by Wolfgang Puck, refrigerator, microwave and MP3 compatible alarm clocks. For extraordinary meals, enjoy the finest in regional and international cuisines at one of our four restaurants, serving breakfast, lunch and dinner daily. ... more   less 
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