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Doubletree by Hilton San Juan

#10 of 45 Hotels in San Juan
Certificate of Excellence
Hotel website
105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Special Rate
$119 (USD)
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Doubletree by Hilton San Juan
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1,933 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
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  • All months
    (1933)
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    (510)
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    (445)
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Ponce, Puerto Rico
3 of 5 stars Reviewed 2 days ago NEW

Meeting rooms area was quite noisy. Management showed up only when requested due to a situation. Billing arrangements did not happen as requested. Location is very good. Many great places to eat within the area and beach for leisure (walking distance)

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Analee M, I wanted to thank you for speaking to me during your meeting and for your understanding. We are truly sorry that your meeting was interrupted and would like to reassure you, that it was due to a completely isolated incident. I do hope that if your travel’s brings you back to San Juan, PR you will consider... More 

West Palm Beach, Florida
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This little hotel is a gem on the island. If you are there for business.. its easy, its fast and its clean and nice. Good places to eat walking distance and the hotel staff are nothign short of nice. If you are on vacation they have a shuttle to all the sister properties (short distance away) that are on the... More 

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos dore_teichman , We always enjoy welcoming you back to our hotel and appreciate having you as one of our repeat guests. Thank you once again for sharing your experience and we look forward to welcoming you many more times in the future. If we can be of service to you in any way please do not hesitate to contact... More 

Orlando, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Arrived at the double Tree Hilton early on a Monday and even though our room wasn't ready we were able to sit by the pool and wait. Unfortunately by 3pm check in time our room was still not ready for us to check in. We came back at 4 and was able to check into a pool view room on... More 

Was this review helpful? Yes 5
Boston, Mass
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was an okay hotel; it is more of a business hotel than a family style hotel. The room was clean but the furniture could have used a dusting and the upholstery on the chair could use a shampooing. There was one washcloth when we arrived but once I asked for three we had plenty the remainder of the stay.... More 

Was this review helpful? Yes
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos kalimah3266, We have taken note of your observations and will consider them in order to improve our services. I did want to ask, that you please contact me at yodil.caban@hilton.com, so I may assist you with your lost and found item. We take great pride in our staff and would like to make sure we have all your information... More 

Tortola, British Virgin Islands
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hilton brand is generally quite consistent. I have stated at the Double Tree in San Juan more than 6 times. It is always a clean and comfortable and the staff is friendly and helpful. The hotel is located in one of the most tourist friendly areas (Condado). The resort taxes etc are a bit high, but that's a feature... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 8
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Malcolm A, We are truly happy to have you as one of our repeat guests!! Thank you for writing such a great review and we look forward to welcoming you back many more times. If we can assist you with your future reservations please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was very nice with a queen bed and a murphy bed for the teen. The pool and whirlpool area was beautiful and welcoming! There is a grocery store right across the street which was great for unexpected needs! It's a 10 min walk to the beach and they have a shuttle to take you if you don't want... More 

Was this review helpful? Yes 8
Blue Springs, Missouri
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My husband, 21 year old son, and myself spent a week at this hotel. Pros: less expensive than other hotels that are right on Condado Beach (this hotel is not), but is within walking distance of these. Modern. Clean. Great cookies. Friendly staff. Close to Ocean Beach, great site for body surfing. Cons: the reason for the 3 stars is... More 

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Cheryl M, Thank you for sharing some of the pros of our hotel and I can assure you that we will improve on the cons you have mentioned. Immediately we will be reviewing and improving our concierge referral book to ensure that our team has a uniform tool to assist our guests. Besides our 3 on-property restaurants available for... More 

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been visiting San Juan for the approximately 5 years now. I switched to the DoubleTree after staying at a couple of other Hilton properties in the greater San Juan area. I recommend the hotel to potential guests based on the accommodations, good, clean rooms, several services offered in the facility, as well as good eateries in the nearby area,... More 

Was this review helpful? Yes 7
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Peter D, We truly enjoyed having you as our guest and look forward to welcoming you back more times in the future. Thank you for such a great review and for the pictures shared. I can honestly say that I am honored to be able to work with such a great team, who constantly demonstrate our guest-centric culture!! Always... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in Doubletree for 6 nights. This hotel was clean and well located: walking distance to all amenities (food store, restaurants for all tastes, busses to Old San Juan,etc.). All the staff were welcoming and very helpful. They made our stay very easy to manage (tours and car reservations). The breakfast buffet and the bar were very convenient. With... More 

Was this review helpful? Yes 8
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Gaia61, We loved reading that you would recommend our hotel and that you enjoyed your stay with us! Thank you for your review and if we can be of service to you in anyway please do not hesitate to contact us directly. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com NOTE: For reservations and the best deal possible... More 

Brooklyn, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked this room after midnight after having checked-in elsewhere, and was not comfortable there. I was pleased to find a room here at that late hour for a reasonable price. Clean, quiet and fancy! Don't forget the Hilton cookies when you check-in. Breakfast: you can choose between a buffet for $15.95 per person or you can order a la... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Grocery store(22)
  • Very nice(18)
  • Pool area(15)
  • Front desk staff(4)
  • Murphy beds(3)
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