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Doubletree by Hilton San Juan

Certificate of Excellence
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105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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Doubletree by Hilton San Juan
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Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
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1,864 reviews from our community

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357
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Christiansted, St. Croix
2 reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

after arriving at the property , I found out Expedia had screwed up my reservation for the second time, it was late,I was very frustrated by then, and the attitude and gentleness of the front desk staff while we had to wait for expedia to fix their mistake, was the best, kind, patient, understanding (thank you Guillermo), and my entire... More 

Was this review helpful? Yes 4
Pleasant Valley, New York
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Better than what we expected... Beautiful hotel with a great staff that is willing to cater to you. Our room had a queen bed with Murphy bed included. Mini fridge and microwave came in handy 24 Hour Supermarket across the street where you can get whatever you want and save some bucks (Beer & Rum was cheap...) Try the Oatmeal... More 

Was this review helpful? Yes 5
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Fedupworking, Thank you for sharing your review and these pictures of our hotel!! If we can be of service to you in any way please do not hesitate to contact us directly. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager NOTE: For reservations and the best deal possible please visit our website sanjuandoubletree.com, contact us directly at 1-877-926-3030... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed 6 days ago NEW

This was a nice hotel. The staff was friendly, but not always helpful. There is an expensive resort fee (i don't see how the hotel is a resort - they don't offer any real amenities). The room was pretty small (especially the bathroom), but clean. My biggest complaint was how loud it was. You can hear your neighbors opening and... More 

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Me and my boyfriend visited Double Tree Hilton San Juan for 4 days in May. We got the standard room. It was decent, very clean - no complaints. The staff was very friendly and helpful as well. The pool wasn't that great. Shallow and not very well maintained. Please note it is NOT an oceanfront hotel as well. The hotel... More 

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos MashaHerb, You are correct in noting that we are not an ocean front hotel and hope that nothing in our web site or advertising would have led you to believe that we were. I did want to apologize, if in any way we were not able to meet your expectations. Our guest’s satisfaction is extremely important to us and... More 

New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Excellent service friendly. ready to help at a moments notice. The valet staff was wonderful and very helpful.. This StafF from the wait staff in the restaurant to the front desk are professional and caring, Thank You Thank You!!! I have no doubt that I would stay at this Doubletree again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Columbus, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here last minute due to a terrible hostel experience. Best decision I ever made! The hotel was beautiful and the staff was very friendly. The room was very clean and modern looking. The amenities were very nice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Los Angeles
Top Contributor
105 reviews 105 reviews
15 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

I was extremely pleasantly surprised because the rate was so reasonable that I was not expecting this level of quality, service, class and over all satisfaction, including close to everything in San Juan.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Baldwin, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here multiple times for business and I cannot say enough positive things about this hotel. Every time is even better than the last. The rooms are clean. The drinks are good. The location is central to many attractions- Old San Juan, isla verde, condado. Although not on the main drag it is a very short walk away- or... More 

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Moira J, Thank you this this great review!!! We are honored to have you as one of our repeat guests and look forward to welcoming you many more times in the future!! Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager NOTE: For reservations and the best deal possible please visit our website sanjuandoubletree.com, contact us directly at 1-877-926-3030... More 

New York City
Contributor
14 reviews 14 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed one night at the Doubletree and was pleasantly surprised. Cleanliness is of great importance to me and I found the grounds and room to be very clean. My stay was comfortable overall. The pool area was nice and the drinks at the lobby bar were strong. I especially enjoyed the complimentary cookie! It was warm and chewy... More 

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Day117, It was nice to read that you had a relaxing stay with us!! Thank you for sharing your pictures and experience. In regards to the design of our glass door, I have asked our engineering department to verify all rooms to ensure the doors have the squeegee system which is supposed prevent this from happening. Thank you for... More 

Saint Johns, Michigan
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We came to Puerto Rico to visit my friend's father and to get away for a week. It was my first time in Puerto Rico and the Doubletree was exactly what we needed! Located right on the edge of San Juan, the Doubletree provided a private and comfortable setting for it's guests. Conveniently located right next to a grocery store... More 

Was this review helpful? Yes 6
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Amenities