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Doubletree by Hilton San Juan

4.0 of 5 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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#5 of 46 Hotels in San Juan
1,555 Reviews 4.5 of 5 stars
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Doubletree by Hilton San Juan
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Doubletree by Hilton San Juan
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1,555 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portsmouth, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

This review is to make sure all UK visitors are advised that there is a resort fee added to the bill of around $18 dollars per day in our case for apparently the bottled water in the room, swimming pool, busines room and gym. We were not advised by our booking company and the person on reception advised that it... More

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New York City, New York
Top Contributor
75 reviews 75 reviews
37 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We came to San Juan for a short trip - my husband, son and I stayed in one room and my brother in law stayed in another room. I called ahead to make sure that my Hilton HHonors Gold was linked and I also requested for a crib and special room preferences. When we arrived at 4am to check in,... More

Was this review helpful? Yes 1
Charlotte, North Carolina, United States
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We enjoyed our stay at the Doubletree by Hilton. We found the personnel to be friendly and helpful. Our room was cleaned in a timely manner each day. The front desk was very helpful when we asked about the best way to get from point a to point b. They were even able to tell us how much our trip... More

Was this review helpful? Yes 1
Atlanta, Georgia
Top Contributor
60 reviews 60 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Let's start with the bad and that's the resort fee that is charged. It is 20 percent on the price of your room. I'm a Hilton Honors Gold member and did the points and cash so the room rate was only $65 plus tax and we got charged a $13 resort fee. I don't mind resort fees if there is... More

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Aaron G, Our chocolate chip cookie is an icon of Doubletree’s warm and welcoming hospitality, as such we recognize that it is our obligation to our guests to offer our signature chocolate chip cookie upon check in. We are truly sorry if this did not occur upon your arrival. I would love to make up for this shortfall by... More

Coral Springs, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The good: Clean, beauty, new decoration, nice personal. Perfect location. It is the perfect hotel for Business trip. The bad: small room and the bath room is semi private, enclose with a glass door. I recommended this hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Dorys G, Thank you for choosing to stay with us for your recent trip to San Juan, Puerto Rico. We appreciate you sharing with fellow travelers that you found our hotel to be clean, beautiful with new decorations and with a perfect location. For your next visit please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com, so... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent Hotel with many amenities. Nice restaurant and very centralized. Rooms were small but very well laid out. Staff was definite a plus and very proper, very attentive to your needs. Hotel is very well kept and the price was outstanding. Visited early September. Parking is expensive but the breakfast buffet made up for it. BeBack!

Was this review helpful? Yes 3
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos 607joseb, Thank you for sharing your experience with us, and for your kind words. We do look forward to welcoming you back many more times. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by Hilton... More

Mayaguez, Puerto Rico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I think it's a great alternative for both business stay, couples or family. the rooms are excellent, very modern and colorful The very rich food, and the service very good. The pool and gym facilities are very good. All employees are very friendly and helpful I love the lobby, reflecting a serene, quiet and very cozy The entrance to the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Definitely a good sleep. Comfortable bed and quiet. On the bad side, the rooms are a bit small. The breakfast is included and parking is expensive. Adding this to what is already quite an expensive rooms makes it really not worth the money. As a final straw, they added a "resort charge" of 23 usd when we checked out. When... More

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos TpotAgent, Thank you for sharing your comments. We do have packages which include breakfast, parking and other amenities. If we can answer any concerns or questions regarding our vacation packages and costs we do encourage our guest to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by... More

Grand Rapids, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Driving in Puerto Rico is quite challenging. Finding your way around, even with GPS, is an adventure. Many streets have no signage. I traveled from Ponce to Isabela and then to San Juan on business. I called the hotel to ask for "good" directions when nearing San Juan. A hotel staff person stayed on the phone with me until I... More

Was this review helpful? Yes 4
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos ETokarek, We are grateful to read that you will be making our hotel your starting point on your next trip to Puerto Rico. If we can assist you with future reservations, please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Thank you for sharing!! Always at your service, Yodil Cabán yodil.caban@hilton.com General Manager Doubletree by Hilton San... More

Miami, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I will definitely recommend the Doubletree Hotel in San Juan, based on the friendly service received during my stay, in addition to the cleanliness and excellent conditions perceived in the hotel's facilities.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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