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Doubletree by Hilton San Juan

Certificate of Excellence
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105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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Doubletree by Hilton San Juan
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Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
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1,844 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Charles, LA
Top Contributor
148 reviews 148 reviews
37 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice. Large clean rooms, very modern, quiet, lots of shelf space for spreading out. Very nice fitness center with ellipticals and treadmills with individual TV, weights and ab balls. Very nice pool area. Next to a Starbucks that had entertainment in the courtyard at night, across the street from a nice market where we bought water, snacks and my... More 

Was this review helpful? Yes 4
Coram, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel staff was very welcoming and friendly. They made our stay exceptional and comforting. We stayed in room 811 from 4/23/15 till 4/25/15. The room on the Hilton Honors floor was beautiful with a great view of the surrounding area and the pool. The pool area was clean and the pool was great on the hot days we had... More 

Was this review helpful? Yes 5
Los Angeles, CA
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel stay was amazing! We had amazing service, everything clean in the hotel, and new amenities. We were also very close to everything. Walking distance to the beach, bars, restaurants, grocery store and the placita which is a few blocks away. Please go to the placita on thursday or friday nights. That place turns into a party town where... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

You get what you pay for in San Juan. This was a great stay, updated space, with a pleasing staff. Walking distance to shopping, restaurants, and beach. Everyone was eager to help with everything from tourist destinations to traveling. This will be our hotel during future visits to San Juan!

Was this review helpful? Yes 4
Little Rock, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

While travelling in San Juan, we stayed at the DoubleTree. It was clean, the furnishings were nice, and the staff were wonderful. We had the breakfast buffet and thought it was a good value. We used the pool, hot tub and laundry facilities. Our friends used the fitness area and it was also well equipped and clean. We had a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
york, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

I would not recommend this hotel to anyone, the staff and rooms were terrible, never stayed at a Hilton hotel before where you were not greeted and smoking outside facility when it states no smoking. give you a room that is being occupied by someone else or give you a room that maintence is working on? just overall bad

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had an awesome experience during our 6 night stay! All staff were attentive to our every need and request. The room size was adequate and contrary to what others say the frosted glass bathroom door was not see through. Some reviewers have complained about the beach. We had no complaints. A short shuttle ride brought us to a lovely... More 

Was this review helpful? Yes 6
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Kerri M, We loved reading your review and loved you review title Great Hotel!!! Thank you for sharing and for recognizing Joan, Juan and Georgie for their efforts to deliver the warm hospitality service for which we have become known for. Should your future travels bring you back to Puerto Rico, we hope to have the honor of welcoming... More 

Ham Lake, Minnesota
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked into the Doubletree because it was a property in San Juan that offered rooms with Murphy beds. At the time I booked our MIL was due to come with us for our vacation. Due to circumstances beyond her control this did not happen. I never did look for something else. It was Holy Week and cruise season. I... More 

Was this review helpful? Yes 3
Punta Gorda, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

We waited one-hour in the restaurant for an appetizer; however, the waitress did not charge us. The water was brown in the room the first day. The pool area is dirty and needs a good patio cleaning around the pool. This is not a resort. Watch your bill because they will charge you for things not used.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Sandra A, As resort destination, it is customary for hotels in Puerto Rico to charge a resort fee. Our property does apply this charge as well; however we strive to include value for our guests by including the following amenities: internet/Wi-Fi, computers in our business center and lobby area, morning Puerto Rican coffee station at the lobby, in room... More 

Modesto, California
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights prior to a cruise. We stayed in the main tower room 712. The hotel is nice semi modern, the staff very accommodating. The room however is on the small side. The only complaint I have is that, the bathroom is not comfortable to do your hair or place anything on a counter, there is... More 

Was this review helpful? Yes 2
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