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Doubletree by Hilton San Juan

#10 of 45 Hotels in San Juan
Certificate of Excellence
Hotel website
105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Special Rate
$119 (USD)
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Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
Doubletree by Hilton San Juan
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    1,939 Reviews from our TripAdvisor Community

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    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (299)
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      (1939)
    • Mar-May only
      (510)
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    perth
    Level Contributor
    4 reviews
    4 hotel reviews
    5 of 5 stars Reviewed yesterday NEW

    Spent a week in San Juan and after staying in a much more expensive hotel on the beachfront moved to the Doubletree. Smart move, from the friendly staff 100% all the time to the beautiful pool and general relaxing stay, couldn't have been happier...

    Was this review helpful? Yes
    Albuquerque, New Mexico
    Level Contributor
    3 reviews
    3 hotel reviews
    2 of 5 stars Reviewed 3 days ago NEW

    This hotel really is perfect for the business traveler who doesn't want to use amenities or journey outside. The pool is incredibly small and the neighborhood is covered in graffiti. The balcony we booked was not available so they put us in a standard room. Of course they didn't tell us before we went up to the room. It was... More 

    Was this review helpful? Yes
    Warrenton, United States
    4 of 5 stars Reviewed 3 days ago NEW

    We stayed at the Hilton Double Tree one night before sailing on RC's Adventure of the Seas. Everything went like clockwork in getting checked-in and into our rooms efficiently. The hotel and pool area are lovely and our room was very comfortable. Our luggage was handled with a smile by a very friendly Antonio. Would recommend this hotel.

    Review collected in partnership with DoubleTree by Hilton

    Was this review helpful? Yes
    Seattle, Washington
    1 review
    4 of 5 stars Reviewed 4 days ago NEW

    My family was looking for a reasonably priced hotel for a family reunion. The Doubletree had fair prices and good amenities. The only negative about this hotel are the room sizes. Overall a good experience!

    Was this review helpful? Yes
    Boston, Massachusetts
    1 review
    2 of 5 stars Reviewed 1 week ago NEW

    My husband and I stayed here with another couple (all celebrating our anniversaries) July 24-27. We asked for a complimentary upgrade and unfortunately that night they were totally booked and said they could accommodate us the following night and asked us to come back. When we returned, again, they said they couldn't accommodate us but could for sure the following... More 

    Was this review helpful? Yes
    YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

    Saludos skhan1121 I am genuinely concerned about the experience you have expressed in your review, and would like to apologize for not meeting your expectations. It is understandable that due to high occupancy an upgrade would not be available, but a manager should always be present for our guests and team members. If possible please contact me directly at my... More 

    Ponce, Puerto Rico
    1 review
    3 of 5 stars Reviewed 1 week ago

    Meeting rooms area was quite noisy. Management showed up only when requested due to a situation. Billing arrangements did not happen as requested. Location is very good. Many great places to eat within the area and beach for leisure (walking distance)

    Review collected in partnership with DoubleTree by Hilton

    Was this review helpful? Yes 1
    YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

    Saludos Analee M, I wanted to thank you for speaking to me during your meeting and for your understanding. We are truly sorry that your meeting was interrupted and would like to reassure you, that it was due to a completely isolated incident. I do hope that if your travel’s brings you back to San Juan, PR you will consider... More 

    West Palm Beach, Florida
    Level Contributor
    26 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 16 helpful votes
    5 of 5 stars Reviewed 1 week ago

    This little hotel is a gem on the island. If you are there for business.. its easy, its fast and its clean and nice. Good places to eat walking distance and the hotel staff are nothign short of nice. If you are on vacation they have a shuttle to all the sister properties (short distance away) that are on the... More 

    Was this review helpful? Yes 2
    YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

    Saludos dore_teichman , We always enjoy welcoming you back to our hotel and appreciate having you as one of our repeat guests. Thank you once again for sharing your experience and we look forward to welcoming you many more times in the future. If we can be of service to you in any way please do not hesitate to contact... More 

    Orlando, Florida
    Level Contributor
    7 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Arrived at the double Tree Hilton early on a Monday and even though our room wasn't ready we were able to sit by the pool and wait. Unfortunately by 3pm check in time our room was still not ready for us to check in. We came back at 4 and was able to check into a pool view room on... More 

    Was this review helpful? Yes 4
    Boston, Mass
    Level Contributor
    13 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 33 helpful votes
    3 of 5 stars Reviewed 1 week ago

    This was an okay hotel; it is more of a business hotel than a family style hotel. The room was clean but the furniture could have used a dusting and the upholstery on the chair could use a shampooing. There was one washcloth when we arrived but once I asked for three we had plenty the remainder of the stay.... More 

    Was this review helpful? Yes
    YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

    Saludos kalimah3266, We have taken note of your observations and will consider them in order to improve our services. I did want to ask, that you please contact me at yodil.caban@hilton.com, so I may assist you with your lost and found item. We take great pride in our staff and would like to make sure we have all your information... More 

    Tortola, British Virgin Islands
    2 reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    The Hilton brand is generally quite consistent. I have stated at the Double Tree in San Juan more than 6 times. It is always a clean and comfortable and the staff is friendly and helpful. The hotel is located in one of the most tourist friendly areas (Condado). The resort taxes etc are a bit high, but that's a feature... More 

    Review collected in partnership with DoubleTree by Hilton

    Was this review helpful? Yes 7
    YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

    Saludos Malcolm A, We are truly happy to have you as one of our repeat guests!! Thank you for writing such a great review and we look forward to welcoming you back many more times. If we can assist you with your future reservations please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always... More 

    Hotel Review Summarization

    What travelers say

    • Grocery store(22)
    • Very nice(18)
    • Pool area(15)
    • Front desk staff(4)
    • Murphy beds(3)
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    1,038 photos of this hotel

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    Amenities (69)
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    The Hotel (51)

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