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All 44 San Juan hotels

Doubletree by Hilton San Juan

3.5 of 5 Hotel   |   105 Ave De Diego, San Juan 00914, Puerto Rico
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92%
Ranked #3 of 44 hotels in San Juan
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
WorldTravellerEnjoy Boston, Massachusetts
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1,364 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is more of a business hotel. Hotel is efficiently run, with free laptop for guest to use in the lobby. But the room is small. There is this murphy bed, that looks like a tall dresser, but fold down to become a bed, to accommodate family with small children. But once the murphy bed is down, there is no... More

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Jersey City, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my first trip to Puerto Rico and all I can day is YAY! My sister and I had a great time. Mostly thanks to the staff of the Double Tree. They told is all the places to go, how to get there and the cost of everything. They made this trip so easy for us. The hotel was... More

Was this review helpful? Yes 2
mayaguez, Puerto Rico
1 review
5 of 5 stars Reviewed 4 days ago NEW

went to this hotel as an overnight endevour because of a concert. Everything was quick and easy, plus the cookie was delicious (bought an additional one before leaving) I'd definately stay again. That being said the comforter wasn't think enough for my personal preference but thats just a minor inconvenience.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We are diamond Hilton honors so we stay at Hiltons all over. I don't find myself picky though this is by far the worst property we have stayed at in a long time. Rooms were so small our family of 4 had no place for anything. We were suppose to get a pool view with private balcony. Once we go... More

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Malissa P, We are truly sorry that we were not able to meet your expectations of an ocean front/view resort, I do hope that nothing in our web site or advertising would have led you to believe that we were. We are considered a boutique hotel with a fanatical culture for guest services. Our surrounding area offers many amenities... More

Cleveland, Ohio
Top Contributor
81 reviews 81 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We, two adults and 10 year old boy, stayed this hotel for two nights before our RC cruise. It took about 20 minutes from the airport (SJU) to the hotel by the car. Valet parking guys were very nice and it was only $5 more expensive than self parking. Our early check-in was going well, hotel staff were nice, and... More

Was this review helpful? Yes 1
San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

If you are looking forward to have an event here or a reception you got the right place. This hotel has beautiful rooms and excellent costumer service. My activity manager was Ms. Leslani Garcia. This young lady took care of my company's meeting and was always checking on us I would recommend her for any activity . The staff is... More

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Mexico, Mexico
1 review
3 of 5 stars Reviewed 1 week ago

Average Hotel, have issues with too much glare in the room, making it unconfortable. They have a good staff, and the treatment is warm and kind. Good location not far from airport, have a starbucks nearby. Will evaluate in future trips if I stay there or not.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Armando Jose R, Thank you for your comments regarding the treatment of our staff and good location. For your future trips please do contact us directly toll free at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. We will do everything possible to grant your requests and ensure a room without glare for your next visit. If we can be of... More

El Paso, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

A/C not working, reported it and the night was cold, could not get a/c to be at a comfortable level, rooms very small for price, over $200! Other guests had bigger rooms for same price. I love Hilton brand, I dont know if I would go back to this location.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Jose S, If possible please contact me at yodil.caban@hilton.com or by phone at 787-649-3530, as I would like to personally apologize for your inconvenience with the A/C unit. I do hope that you would see this as an isolated incident and give the opportunity to be of service to you and be able to accommodate you in one of... More

Washington DC, District of Columbia
Top Contributor
160 reviews 160 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a good location for business travelers - as I was when I stayed here. It's within walking distance of the Atlantic Condado area beach, the popular Ashford Avenue area, and a fantastic PR locals area that I will not name so it can maintain its charm. The rooms are nicely appointed and there is a business... More

Was this review helpful? Yes 1
Washington, D.C., United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very clean and comfortable hotel for a business stay. Hotel staff provide good customer service and the facilities are very modern and clean. The luxury residence building next to it has a full-sized Starbucks (if needed) and a 24/7hr grocery store across the street which has a full-service deli. The local area is a bit sketchy, particularly at night, might... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1

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Additional Information about Doubletree by Hilton San Juan

Also Known As:
Doubletree By Hilton San Juan Hotel
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Address: 105 Ave De Diego, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in San Juan
#2 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton San Juan 3.5*
Official Description (provided by the hotel):
Our Guest Rooms are equipped with a 32” Flat Screen TV with Premium HBO. Flexible work area features, a large desk, ergonomic chair, phone with voice mail and complimentary high-speed and wireless internet. Each guest room offers coffee service by Wolfgang Puck, refrigerator, microwave and MP3 compatible alarm clocks. For extraordinary meals, enjoy the finest in regional and international cuisines at one of our four restaurants, serving breakfast, lunch and dinner daily. ... more   less 
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