The staff at the Double Tree in San Juan (near the airport) were welcoming and informative and their English was excellent. The rooms were a little small, but totally functional and comfortable and it was very easy to get to the airport. While we didn't have time to explore the area, our sense was the location would be excellent as... More

I just arrived today and things were a little hectic and I felt like the staff was not as attentive as other times. Because there is a wedding and the hotel is was in it's maximum capacity it was really busy. Noted that I have never had a problem with this hotel. The staff is always helpful and accommodating. I... More

My wife and I had five enjoyable days at this Doubletree residence. We were in walking distance of the beaches, parks, restaurants and access to local transportation. Across the street is the SUPERMAX, you can get everything there, make sure to pick up a Papaya, a few bananas and a couple of mangoes each evening for your morning snack. Right... More

This is the 3rd time staying here and there is nothing bad I can say, from the moment you walk in the front dest staff welcome you, off to your room and you will find it well equipped and modern with a small refrigerator, microwave and safe. For the ladies, the hair dryer is of good quality. The bed and... More

Excellent Hotel with wonderful & relaxing accommodations. The walk to the beach in the morning was very close. The staff were very helpful and felt like I was treated like a king when I walked in the door.

They tell you the tax is included but then add another tax rate on top when you check in that you were never told about in the email confirmation, plus they charge and additional per night fee for "incidentals" up front that doesn't get returned until a few days after you check out... The whole process was very confusing and... More

Located within short walking distance to the beach, plenty of restaurants/bars on Asheford Avenue and less than a block to the public bus that will take you to Old San Juan for only $.75 a person. Nice supermarket across the street. Rooms are very clean and modern. Cleaned promptly everyday. Beach chairs/coolers are available to use, just as the front... More

We stayed at this hotel for 1 night as a pre-cruise stay and found it very comfortable. The rooms were a little small by comparison to other Hilton properties we have used but as a 1 nighter, they were more than adequate. The room, as well as public areas, were very clean. I can't say enough about the more than... More

I stayed at this hotel last week on a business trip. The staff was friendly and the room was comfortable, well lit, and clean with a nice modern bathroom and nice amenities. I ate at 2 of its 3 restaurants (the one right inside and Silk, the Asian fusion restaurant.). Having good restaurants on the property is great for a... More