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All 47 San Juan hotels

Doubletree by Hilton San Juan

3.5 of 5 Hotel   |   105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
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91%
Ranked #4 of 47 hotels in San Juan
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Doug M United States
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1,489 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

The room was Nice, and the staff was friendly and very nice. Location was not bad. Restaurant was terribly overpriced. Food was only average at best and there as a long time between order and delivery.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Doug M, It was pleasing to read that your room was NICE and that our team was able to have a positive impact during your stay. I did want to apologize for your mentioned experience at the restaurant and if possible, I would like to speak to you, in this regards. I can be reached at my mobile 787-649-3530... More

Houston, Texas
Top Contributor
101 reviews 101 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel was clean, quiet, and very accommodating. There were lots of places to eat at within walking distance. This part of the Condado was very safe, no beggers or homeless people like I have experienced at other establishments. Also the lobby was welcoming with great helpful staff.

Was this review helpful? Yes 3
Baldwin, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in this resort while on business. The hotel is centrally located to many activities in and around San Juan. Although not a beach front hotel, the price for the room made up for it. Great Value!! Clean Rooms, Friendly staff. The beach is a short 5 minute walk, if that!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Moira J, It was really nice to read your review, Thank you!!! We want our guest to fully enjoy all of the great urban resort amenities we have to offer. With this in mind we are making the arrangements to acquired an open air beach shuttle that will be taking our guest to our Ocean Park Beach Club, were... More

Ontario, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a very relaxing stay here and enjoyed the cookies. The staff was very helpful and extremely courteous. Check-in and check out was very swift and efficient even though we arrived early. The breakfast buffet in the restaurant is a must do! Thank you again!

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 1 week ago

The Cafe Pierre on night #4 was there when I needed them the most. It's this restaurant inside the Doubletree by Hilton. I was panicking because my wife was not feeling well at all and she was not eating anything! As newlyweds I didn't know what to do! I ran downstairs to find out of they could make me a... More

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos tinajoseph24 , Thank you for sharing your experience and for recognizing Vicente’s efforts to go above and beyond for our guests. Juan and Vicente are true ambassador to our guest centric culture. If we can be of service to you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com. Always at your service, Yodil... More

San Juan, Puerto Rico
Contributor
12 reviews 12 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Margie at the front desk was awesome on finding us a room to do early check-in and the room itself was clean and cozy! Small, but cute!! It's conveniently across a 24 hour supermarket that is great for those midnight cravings, Which we did! A+++

Was this review helpful? Yes 6
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos the_PR_traveler77, Thank you for your for such a GREAT!! review. I shared your comments with Margie, who was thrilled to have had such a positive impact on your stay with us. She truly is a service pillar with in our Front Desk team. We do hope you will stay with us again soon and get to enjoy our new... More

CHicago, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very friendly staff - they provided excellent recommendations of things to do within the area and places to eat and see. Hotel location is within walking distance to beach and Conado strip. Room was little smaller than expected, but stay was definitely homey!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Shubha B, Thank you for staying with us and for sharing your experience. It was great to read that you were able to enjoy the surrounding area. We really want our guest to fully enjoy all of our great urban resort amenities we have to offer, including our brand new SPA, Yelo Spa. If we can be of service... More

Oklahoma City, Oklahoma
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great stay at the Doubletree, price was great, rooms were clean, hotel staff was helpful. However, the location is not ideal if you want to get to old town or the beach daily. If you get a bargain price (like we did), it can make up for the location, but you'll be taking the bus everyday or... More

Was this review helpful? Yes 2
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos TripcorAlly, It was really nice to read that you had a great stay with us and that you found our team to be helpful. In regards to our location, we really want our guest to fully enjoy all of the great urban resort amenities we have to offer, our brand new SPA, Yelo Spa, Ocean Park Beach Club, over... More

Plant city
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me and my husband had the luxury of staying here for a short vacation. The staff was nice, especially Antonio at valet. He defiantly knew where the best pizza was. The grounds of the hotel are nice and easy to access guest rooms and the air conditioner defiantly works in the halls and rooms. The rooms are very nice and... More

Was this review helpful? Yes 5
Brick, United States
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This Hotel charge you for services you might not use. They won't tell you and if you do not check your bill as you leave... you will pay for unnecessary services. The food is average and the room smelled really bad. There are several employees that will care for you but there are few with attitude as they do not... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 4
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Francisco C, We are truly sorry for your inconveniences and must apologize for any miscommunication regarding your final bill. Please do contact me directly at yodil.caban@hilton.com or at my cell 787-649-3530 to see how I can amend this situation. Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan At Gallery Plaza More

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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00914, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton San Juan 3.5*
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in San Juan #1 Spa Hotel in San Juan #2 Business Hotel in San Juan #4 Romantic Hotel in San Juan #4 Family Hotel in San Juan
Hotel Class
Official Description (provided by the hotel)
Our Guest Rooms are equipped with a 32” Flat Screen TV with Premium HBO. Flexible work area features, a large desk, ergonomic chair, phone with voice mail and complimentary high-speed and wireless internet. Each guest room offers coffee service by Wolfgang Puck, refrigerator, microwave and MP3 compatible alarm clocks. For extraordinary meals, enjoy the finest in regional and international cuisines at one of our four restaurants, serving breakfast, lunch and dinner daily. ... more   less 
Number of rooms
183

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